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Pros

  • Centralized document storage

  • Visually appealing design

  • Streamlines paperwork

Cons

  • Tricky to pull patient histories

  • Lacks smart texting templates

  • Cannot send patient records directly

Total 32 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

19%

3

Stars

6%

2

Stars

3%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L
Lacey

Hospital & Health Care, 11-50 employees

Less than a year

4.0

A true classic in the EMR space

Pros

I found the charting technique to be really useful and the learner user manual was very helpful.

Cons

Everything was designed to be user-friendly and was very easy to access.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

10

J
Jennifer

Medical Practice, 1-10 employees

More than a year

3.0

Started out promising, but not the best fit for our clinic

Pros

I appreciated Osmind's developers for their dedication to creating a dynamic tool that is beneficial for ketamine clinics. However, after two years, my optimism has waned. It appears their focus has shifted towards maximizing revenue rather than prioritizing a user-friendly system for medical professionals, especially those with limited clinic experience.

Cons

I am disappointed that my monthly subscription doubled without any real added value.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

J
Jennifer

Medical Practice, 1-10 employees

More than a year

5.0

Hands down the best EMR for ketamine clinics!

Pros

For my ketamine clinic, Osmind serves as the ideal EMR. It includes all necessary forms and charting tools for accurate documentation, and its user-friendliness is exceptional.

Cons

I feel that the general Medical SOAP note could be better for different patient types.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Audrey

Medical Practice, 1-10 employees

More than a year

5.0

Best one in my experience

Pros

Among the EMRs I have used osmind stands out for its incredibly easy charting system.

Cons

With Osmind, there really are no cons and any issues we arise are swiftly addressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O
Owen

Hospital & Health Care, 1-10 employees

More than a year

4.0

Great value for small to mid-sized practices

Pros

Osmind's got a ton of built-in features, and it's constantly evolving, which is honestly one of the best parts about it. It feels like there's always something new to improve our experience, and knowing that the platform's in a continuous improvement cycle is reassuring.

Cons

It's not quite a spaceship yet, but it's undoubtedly a better roadmap and better executed than any EHR I've ever used.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

T
Tanya

Alternative Medicine, 1-10 employees

Less than a year

5.0

Renew Ketamine only uses Osmind, and for good reason!

Pros

I find Osmind to be a cleverly designed program with outstanding customer service. It demonstrates a profound understanding of our industry, surpassing other software in its unique approach.

Cons

Being a small start-up clinic, the costs accumulate rapidly, making it challenging for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Thomas

Medical Practice, 1-10 employees

5.0

Top-notch software and an amazing team

Pros

Very well suited for ketamine treatments and mental health therapy, but with enough extra capability that I can use it for any medical record I need to create. The team is very responsive to any issues and is always looking to improve their product.

Cons

The Osmind team frequently asks for feedback on the minor stumbling blocks that exist, and works on improving them. Although we appreciate the otherwise great Osmind scheduling option, we still require a different scheduling system because the option for clients to self-schedule is crucial for us.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Alenna

Mental Health Care, 1-10 employees

5.0

Helpful overall, but has room to grow

Pros

This software stands out because it allows us to communicate easily with our clients, manage all their documents in one place, and have access to important information that is useful for mental health care.

Cons

We understand that the Osmind technical team frequently makes revisions and updates to improve the software, but we have noticed that some features we have been using are removed with the updates.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

J
Jill

Medical Practice, 1-10 employees

5.0

Covers everything we need

Pros

I think its great that theres a software platform tailored for people in the ketamine industry. It has everything we need without being overloaded with unnecessary data.

Cons

Sorry, I do not have any con to write at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

C
Chris

Mental Health Care, 1-10 employees

5.0

Expanding into a full-scale practice management tool

Pros

Using Osmind, I can easily organize my work-flow and promptly complete various tasks such as note-taking, invoicing, billing, and sending super bills to clients. And I have access to numerous evidence-based measures that clients can complete whenever required, and I can effortlessly share their progress and results. Clients have expressed gratitude for the appointment reminders they receive.

Cons

Since the program is new, I have to use some client self-scheduling workarounds. However, the Osmind team has reported that there will be future changes to address this issue, so its only a temporary downside.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Aubrey

Medical Practice, 1-10 employees

More than a year

5.0

Love the features

Pros

Osmind nails it when it comes to ease of use and functionality. Navigating through the platform is intuitive, and even with a range of tools, everything flows. For anyone who values a platform that's both easy and effective, this one's a strong contender.

Cons

I find it inconvenient that the messaging function doesn't allow organizing patients by last name, which is the standard in medical practices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Valerie

Medical Practice, 1-10 employees

2.0

Maintenance downtime can be annoying

Pros

While Osmind has pretty much everything integrated, there are moments where it doesn't always run as smoothly as expected. A bit more stability on the functionality front would take this platform to the next level!

Cons

Ive had maintenance issues 3 times and I still cant see my patients charts. Its currently 7:45 am and I havent received a response from support yet.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

S
Samuel

Mental Health Care, 1-10 employees

Less than a year

5.0

Overall, an excellent product!

Pros

I like the user-friendly nature of this product and the fact that it makes everything easily accessible, with the support team being consistently helpful and available.

Cons

The superbill and billing tools in Osmind are decent but could benefit from a few tweaks. If those were fine-tuned, it would streamline billing even more, making it that much easier to handle day-to-day needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Susan

Medical Practice, 1-10 employees

More than a year

5.0

Works really well for us

Pros

For my practice, Osmind is the perfect software solution.

Cons

I am eager for options like regular IV charting and direct billing to insurances, which I hear the Osmind team is working on.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

H
Hagop

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0

High-quality software that's totally worth it

Pros

Osmind is super easy to use, and it brings a lot of value to the table. The convenience alone makes it worthwhile, especially with all the core features you need built right in.

Cons

Overall, I have no significant complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Amy

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0

Super efficient and reliable

Pros

Everything in Osmind is so streamlined, and that's something both our clients and team really appreciate. No unnecessary steps, just what you need, when you need it.

Cons

It's frustrating not receiving notifications for messages within the app, an email notification feature would be helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Trey

Mental Health Care, 1-10 employees

More than a year

5.0

Awesome EMR for ketamine-based practices

Pros

Patient onboarding is smooth with Osmind and it offers us abundant resources post-registration. The charting process is continually improving, supported by excellent customer service.

Cons

I'd appreciate more customizable templates for different patient types, incorporating narrative text, and the ability to integrate my own Merchant Services account.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J
Jacqueline

Mental Health Care, 1-10 employees

More than a year

5.0

The Journal feature is invaluable for us!!!

Pros

Their ease of use particularly for our patients, is remarkable. It has really improved our scheduling and medical record management while fostering mental health awareness. The journal feature, in particular, has been invaluable in showcasing patient progress.

Cons

Patients encounter login issues but it could be due to various factors beyond the app's control.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cory

Hospital & Health Care, 1-10 employees

Less than a year

5.0

A solid EHR that's constantly improving

Pros

Osmind is user-friendly interface and appealing design make and I had fun exploring its features. Spending just a few hours navigating the program provides a comprehensive understanding of its day-to-day operations.

Cons

I wish there was a dedicated section for lab entry and an easier way to update medications while documenting patient notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Maysa

Medical Practice, 1-10 employees

More than a year

4.0

The standard EMR for ketamine practices

Pros

Osmind shines in helping us track client progress, with super easy baseline and follow-up measures. What's even better is that we can share this data directly with clients and practitioners and even convert it into research-ready files if needed. It's like having a data and research assistant built into the app.

Cons

I believe all software models should include smart texting templates for efficiency. And I wish for more flexibility in modifying intake forms and handling medication entries.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8