PatientNow Reviews

“PatientNow

Pros

I have not use any other systems to compare it to. So cannot say much here

Cons

I find that customer service does not always know how to help and often has to reach out to someone else. When I do get an answer, it usually is not very helpful.

“Repta Plastic Surgery Feedback

Pros

I find it easily customizable with treatment pathways and like that it keeps all my tools in one place, including billing, marketing and feedback.

Cons

Customer support is inconsistent. I did like to see an option for manual writing on an encounter note, like with an Apple Pen.

“Great System and Customer Support

Pros

It offers everything I need in one system, like scheduling, EMR, payment processing and record-keeping.

Cons

There are too many updates, and the file size is very large, taking up a lot of computer space.

“Northcoast Laser Review

Pros

The integration process was much smoother than I anticipated. I really value the financial reports and improved accessibility. Reaching out to support staff is quick and everyone I have interacted with has been very helpful and kind.

Cons

I cannot think of anything we have not liked about the program so far.

“Patient now review

Pros

I am impressed with the great support staff and find it not difficult to use.

Cons

There is nothing ot mention as I am very happy with it.

“Recommend!

Pros

PatientNow is very easy to use, I also like the great customer service and I like that they continuously improve with updates.

Cons

We have difficulty with some of the consent forms and getting patients to sign them efficiently.

“Med Spa Experience with PatientNow

Pros

I like that patients can schedule online and the integration with RXPhoto.

Cons

It was a significant investment of time and effort initially to create all of my forms.

“PN surpasses my expectations

Pros

I really like the ease of patient charting with electronic medical records.

Cons

There is no autocorrect for spelling when writing progress notes.

“Great Software for a Medical Spa/Derm office

Pros

I find it easy to book, cancel and manage patients, and I can easily pull reports and send mass emails.

Cons

Photo uploads are not ideal. It would be helpful to have a home page that makes it easy to navigate to each subsection. Also, handling invoices for patients with multiple procedures, treatments or products is challenging.

“Great service

Pros

Its easy to use and provides everything I need in one place.

Cons

It does not have spell check for text messages, and there are too many updates.

“PatientNow Review

Pros

I find the product easy to use and love that it includes e-prescribing.

Cons

The price is a bit high. It took me some time to get used to the program but once I got the hang of it, it became easy to use.

“PatientNow in an office- based surgical center

Pros

I use PatientNow for everything scheduling, confirmations, reminders and follow-ups. The system handles registration, automatic emails and texts and created emails. Templates are stored and easily accessible, and I can even send and receive faxes within the system.

Cons

Even though we use SecurePayNow through PatientNow, patients still cannot access their accounts and pay their bills directly through the portal.

“PatientNow software review

Pros

I can input and chart medical situations with ease.

Cons

I feel we did not receive enough training for the entire staff. We have to go through too many steps to complete simple tasks. As a busy practice, we cannot afford to take 10 minutes to check someone out while 5 to 6 people are waiting.

“JEM Medspa

Pros

The product is easy to use, and the customer service is excellent.

Cons

I did like to see more reporting features available.

“Great Customer Service

Pros

I had a great experience with customer service!

Cons

From an aesthetic standpoint, its not the bes, but it does get the job done.

“Stay away

Pros

I liked the initial promise of integrating all my systems into one, but unfortunately, they could not deliver on that. They misrepresented what their system could do.

Cons

Their systems are not integrated and lack basic features that other EMRs and spa software programs offer.

“PatientNow Review

Pros

I like the features which allows me to access the system from multiple platforms.

Cons

There are numerous user functionality issues.

“Great customer service

Pros

I find it easy to use and the customer service is excellent.

Cons

I find that reports are not as easy to break down as they are with other EMRs.

“Patient Now is a great choice

Pros

I really like how easy it is to schedule patients, leave notes for my team and manage my own schedule.

Cons

Its not very compatible with a Mac. I had to purchase and download a software called Parallels and it runs slowly.

“Excellent services

Pros

I value the fast response time, ease of learning and efficient problem-solving.

Cons

The appearance is outdated and creating an account requires mandatory referral source entry.