PatientNow Reviews

“A practical choice

Pros

This software is capable of many things, It has helped us get our sales up . Overall, The system is user friendly and almost anyone can use it.

Cons

The system glitches a lot and sometimes the data is lost and cant be retrieved.

“Not A good choice!

Pros

The app works well. The team is also great. The system is pretty affordable as compared to other softwares.

Cons

Reporting is difficult. The system is inconvenient and inefficient. I bought a Microsoft tablet to use with this app, but its too cumbersome to use, so I dont use it. It is too sluggish

“An outstanding practice management software.

Pros

PatientNow software is an outstanding practice management method. From a marketing standpoint, the software is solid; it includes a drip marketing aspect that corresponds to the patients procedures. Recommended!

Cons

PatientNow can be sluggish at times, and so we had to upgrade to the iCloud version to take advantage of some of the newer features it offers.

“Not the best but also Not the Worst

Pros

Customer service is the best, very helpful and cooperative.

Cons

Not very user friendly. Need updates.

“Outdated

Pros

It has a simple calendar for scheduling and they tailored the layout according to my liking.

Cons

I am frustrated because the functionality is outdated and it does not have the latest features.

“We made a mistake picking them

Pros

The charting feature is very nice if everything else worked.

Cons

The customer support is very bad and when we have to talk to someone they all give us a different answer.

“You get an all-in-one solution

Pros

The treatment pathways and report building process has made everything so simple and we saw an increase in our revenue because of PatientNOW. Their customer support team made sure our transition was smooth.

Cons

The learning curve was long but it was worth it.

“Not satisfied with the customer support

Pros

The marketing analytics tool and follow-up options to contact patients are worthy of praise.

Cons

Customer support does not do their job and we have not heard from them since the training.

“Review

Pros

It has a lot of customization options and we can go into the details while writing reports.

Cons

The customer service is not always available and it makes a bad impression.

“It is not very user-friendly

Pros

It helped us shift from paper to electronic records and provides a secure way to store files.

Cons

There are visual limitations and it is not as fast as we want it to be.

“Customer support is direct

Pros

We can easily view patient reports, pathways and even monitor marketing analytics from the same system. The customer support has a direct line and we can get in touch with a representative at once.

Cons

NA

“Poor customer service

Pros

The software makes it easy to schedule appointments and follow-up with patients by creating alerts, reminders, and other lists. It also offers great marketing insights through analytic tools.

Cons

The customer service is very poor and it took us weeks to connect with someone just to get the basic setup and installation completed. There are other software providers with better support options.

“5 STARS

Pros

Excellent customer support. They are also available and so friendly and helpful. I dont face any problem with the software.

Cons

The software has been nothing but wonderful. They have improved so much over the years and continue to amaze us.

“Dont fall for it

Pros

The customer support was good in the beginning and the marketing pitch was excellent.

Cons

This software didnt work for us, and I dont know if it will work for anyone. In the beginning, the customer support was good but with time it has gone worse.