PatientNow Reviews

Pros

About PatientNow I like being able to fix small mistakes without them becoming permanent or problematic, unlike other EHR systems. Also it is easy to navigate.

Cons

Having training videos for new hires would be helpful.

Pros

It feels like they have thought of everything. With numerous shortcuts, reporting options and daily scheduling features, its all very easy to learn and flows naturally.

Cons

They have not missed any options I would like. If there is one, their tech team is very receptive to recommendations and constantly works to improve the product and its offerings.

Pros

The scheduling, invoice and payment features of PatientNow work really well. Every step is carefully designed and easy to understand.

Cons

I am trying to learn how to create an email list for sending out email blasts. However, the customer service reps are amazing, patient and helpful. They can guide you through anything related to PatientNow.

Pros

I find scheduling easy to use and value knowing which patients canceled or rescheduled.

Cons

Running reports is cumbersome and not intuitive and invoicing is very tedious with many steps involved.

Pros

Its simplified enough to be used for just what we need and I frequently discover new, useful ways to do things or hidden features.

Cons

There are often multiple ways to navigate to where you need to go. While this can be helpful, it can also be overwhelming. Some of the administrative functions are counterintuitive.

Pros

PatientNow consolidates EMR, scheduling, inventory, finances and reports all in one place.

Cons

Its not intuitive to use so everything has to be taught by support staff.

Pros

I like how easy it is to set up our daily workflows and customize them.

Cons

When trying to discount a product or procedure thats part of a package, it can be tricky and usually requires a workaround to get it right.

Pros

Customer service is always helpful and very friendly.

Cons

It took some time to create our own templates.

Pros

I like that PatientNow offers customizable appointment resources and easy navigation.

Cons

PatientNow does not integrate with other systems, and text messaging is lacking.

Pros

As a new PatientNow user, I am very pleased with the prompt assistance. The process of learning the software was overwhelming at first, but the availability of help videos and staff has been impressive. I have called a few times and experienced minimal wait times for immediate help from a knowledgeable support team.

Cons

The marketing component feels a bit complex right now. I still need to learn it so my opinion might change.

Pros

It saves information as I work, so I do not have to worry about lost documentation.

Cons

I cannot open multiple screens at the same time.

Pros

PatientNow simplifies and automates workflows and patient care which reduces the time all processes take and freeing up time for other tasks.

Cons

The system seems to be a bit buggy here and there.

Pros

Documented communications with clients via text and email save staff time and streamline tasks. The use of tabs to organize visits is great and quick tabs for price lists are helpful. I also like the integration with marketing and photos between Aesthetic Now and Rxphoto which unifies all systems for better tracking.

Cons

The setup was very detailed and time-consuming. Its challenging to manage without support. Many functionalities are not well described unless you watch webinars. A more comprehensive training guide would be helpful. Also, payments in Canada are not available yet, making it difficult to track inventory.

Pros

The system was very easy to learn and they provide excellent customer service support. I love being able to communicate with patients directly from the system!

Cons

I have not found any negative features yet!

Pros

Having everything in one place saves time and provides great organizational capacity.

Cons

It could link with Alle payments by Allergan.

Pros

One of the advantages of PatientNow is its allinone system which allows for easy management of various tasks such as checking people in and out scheduling and processing payments. Additionally it enables us to keep better track of package sessions as we can now allow for prepurchasing singular items.

Cons

Unfortunately we have experienced issues with the text messaging feature. Despite receiving approval and being notified of successful delivery the texts did not go through. The support team's response to this issue has been unsatisfactory with a lack of understanding and failure to provide effective solutions. Furthermore certain features such as treatment pathways and report consistency have proven to be unreliable. The overall lack of competence and knowledge displayed by the support team is frustrating and adds to the challenges faced when using PatientNow.

Pros

The pathways are great and we can communicate with patients and medical professionals using the same software.

Cons

The system organization is quite difficult and it is not suitable for handling a large number of patients.

Pros

It is very easy to learn and works for small practices as well as larger hospitals. My husband is a doctor and he uses it too. Highly satisfied.

Cons

Installing updates is a bit frustrating at times.

Pros

I am a new user but the user interface is clean and the database appears on it any way you like. The customization options are superb.

Cons

The formatting for documents is not ideal and there are some bugs in the feature.

Pros

They have a lot of features to offer.

Cons

Its difficult to get started. Around 75% of my patients dislike the portal, and online booking is overwhelming for them. As a result, I am now doing a lot more scheduling myself, which is taking time away from the practice.