Medical Practice, 51-100 employees
Less than 6 months
“Phreesia review from a Pediatric office”
Pros
Phreesia's capability to distribute forms to patients, send messages, and offer a wide range of patient forms enhances practice efficiency.
Cons
Hosting the service locally versus in the cloud presents a drawback.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“Patient-Centered and Staffed-Centered Solution!”
Pros
Phreesia's implementation has provided significant value to our practices, enabling us to adapt to evolving patient and staff needs promptly.
Cons
Phreesia demonstrates responsiveness to client needs by continually enhancing its features to provide value and ROI.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Small medical practice”
Pros
The online booking system, customizable messaging, and digital consent form features of Phreesia have been particularly appreciated by our practice.
Cons
Difficulty syncing history forms and medications with Athena system manually for a small practice. Patients have complained about ads and the repetitive intake process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Phreesia user”
Pros
Phreesia's insurance verification feature has saved our office considerable time by automating eligibility checks.
Cons
Integration speed with our EHR and the need for a better demo for referring doctors are areas for improvement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 11-50 employees
More than a year
“Pediatrics & Phreesia”
Pros
Phreesia's ability to allow parents to complete required paperwork remotely has improved the patient experience and reduced administrative burdens.
Cons
We've experienced changes in the assigned team frequently, leading to some inconsistency after becoming accustomed to working with one team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
Less than a year
“Satified”
Pros
Phreesia streamlines the check-in process for staff, making it efficient and speeding up patient processing at the check-in window.
Cons
It would be beneficial if Phreesia offered more customizable inter-office flags for different purposes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“Very Beneficial”
Pros
The appointment reminder function and online paperwork submission have saved us considerable time. The ability for patients to pay online and keep a card on file has been a game changer, and the customer support is consistently helpful.
Cons
While integrating with our system, we encountered a few hiccups, but Phreesia was responsive and ensured corrections were made. Extending patient reminders beyond 3 days would be helpful for us to notify patients well in advance.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than a year
“Phreesia usage”
Pros
The insurance verification feature of Phreesia saves our staff valuable time, and the ability to send custom messages and forms to patients enhances communication and efficiency.
Cons
We wish Phreesia allowed us to push more than one form at a time to our Phreesia Pad.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Beware of Phreesia”
Pros
Although promised a three-month free trial, the setup process took four months, and the final product did not meet expectations, leading to frustration with the integration process.
Cons
The implementation process with Phreesia was slow, and the 3-month free trial was meaningless without a product to evaluate. This dissatisfaction leads me to caution others against using this company.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Hospital & Health Care, 11-50 employees
More than a year
“Phreesia kept us in business during the peak of COVID!”
Pros
The implementation process of Phreesia was relatively straightforward, allowing for adjustments and tweaks as needed.
Cons
Currently, electronic signatures are not available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Saving staff time and making charts more accurate”
Pros
Allowing patients to complete paperwork electronically saves staff time and ensures updated patient charts.
Cons
Resolving issues with tablets involves considerable back and forth with support, which can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“Phreesia Services”
Pros
The pre-check-in feature of Phreesia is user-friendly and customizable to fit our practice's specific needs.
Cons
It's frustrating that some insurance companies choose not to participate, limiting our access to E&B information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Medical Assitant User”
Pros
Phreesia's practicality and user-friendly interface make it easy to use for various administrative tasks.
Cons
No comments regarding the program; it's straightforward to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“Phreesia does not work for our practice”
Pros
While initially sold on integration and interoperability, the actual application post-integration has been different, with minimal efficiency improvements and challenges with the integration method.
Cons
Integration with our existing EMR is suboptimal.
Rating Distribution
Ease of use
10
Value for money
2
Customer Support
10
Functionality
5
Medical Practice, 51-100 employees
More than a year
“2023 Phreesia Service Review”
Pros
We have expanded our services with Phreesia to include patient and referral source self-scheduling.
Cons
While easy to use and customize overall, the lack of integration into our EMR is a drawback.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Helpful product”
Pros
The helpfulness of customer support in resolving issues promptly is appreciated.
Cons
Patients have complained about the extensive questions in our check-in process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“Phreesia check in”
Pros
The ease of sending links to patients for completing paperwork on their devices is a convenient feature.
Cons
The inability of modmed to allow clinical information integration is a limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Phreesia Saves time, but requires one person to field IT.”
Pros
When functioning properly, Phreesia simplifies patient intake processes.
Cons
After being handed off to a long-term account manager, resolving issues becomes a slow and painful process, impacting staff productivity.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Medical Practice, 500+ employees
Less than 6 months
“Phreesia”
Pros
Phreesia accommodates our specific needs well, with features like adding timestamps for easier notation.
Cons
Changes made without our awareness have caused issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Strong Implementation & Support Team”
Pros
Phreesia's dashboard layout is intuitive, and its eligibility and payment features stand out.
Cons
Integration posed difficulties, with some information not integrating fully, and some patients not completing workflows consistently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8