softwarePhreesia Software Reviews
48 Reviews
Overall Rating
4.4
48 Reviews
Rating Distribution
5
(34)
4
(8)
3
(1)
2
(3)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
48 Reviews
Rating Distribution
5
(34)
4
(8)
3
(1)
2
(3)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Lots of Options But Phreesia is the Clear Cut Winner
Lots of Options But Phreesia is the Clear Cut Winner
Pros
Med Clarity has significantly enhanced the patient experience by offering features such as reminder calls, self-check-in kiosks, digitization of patient documents, online portal payments, and customizable patient satisfaction surveys.
Cons
While Phreesia may be cost-prohibitive for smaller practices, it suits our medium/large office well. However, we've noticed frequent changes in customer success reps post-implementation.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Chris
Hospital & Health Care, 11-50 employees
More than a year
Nov 01, 2023
Excellent product. Highly recommend
Excellent product. Highly recommend
Pros
The ability to send blast messages, enable self-check-in, and facilitate online payments are among the highlights of Med Clarity. These features enhance patient engagement and streamline administrative tasks.
Cons
No issues so far, everything is going smoothly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
Phreesia Review
Phreesia Review
Pros
The capability to verify patients' insurance prior to their office visit is a valuable feature of Med Clarity.
Cons
One limitation is the inability to save a card on file unless the patient is scheduled for the same day.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mackenzie
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Phreesia has increased our revenue during our trial period!
Phreesia has increased our revenue during our trial period!
Pros
The seamless integration with eCW EMR and efficiency in handling administrative tasks make Med Clarity an invaluable tool for our practice. Features like automated consent form distribution, copayment collection, and customizable payment plans have significantly improved our workflow and revenue collection.
Cons
It would be beneficial if Phreesia had a patient self-scheduling option integrated with eCW. Currently, patients request appointments through a Phreesia form, requiring manual entry into our EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
Phreesia has made our Practice a whole lot better.
Phreesia has made our Practice a whole lot better.
Pros
The ease of use, patient engagement tools, reduced wait times, and minimized paperwork are some of the key benefits of using Med Clarity.
Cons
We've encountered challenges with co-pays and their posting, which may be an internal issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jill
Medical Practice, 11-50 employees
Less than a year
Oct 01, 2023
Valuable tool
Valuable tool
Pros
Med Clarity's insurance verification, appointment reminders, patient communication, and payment features have been instrumental in enhancing practice efficiency and revenue collection.
Cons
Occasionally, patients complain about excessive communication. Improved integration with the EHR beyond saving items as PDFs would be beneficial. Additionally, identifying credit balances within Phreesia would be helpful.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Karla
Medical Practice, 11-50 employees
More than a year
Sep 01, 2023
Love how much time Phreesia saves our office.
Love how much time Phreesia saves our office.
Pros
Med Clarity has transformed our office operations by simplifying patient paperwork, reducing appointment confirmation calls, streamlining insurance eligibility verification, and facilitating upfront payment collection.
Cons
Phreesia has exceeded my expectations, and I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tami
Medical Practice, 51-100 employees
More than a year
Jul 01, 2023
Super User
Super User
Pros
Phreesia has been instrumental in transitioning our practice to a digital environment, especially during the pandemic. Its continuous enhancements, user-friendly interface, and active engagement with users through programs like the Beta program have been commendable.
Cons
Phreesia's support team can sometimes be impatient, and I wish there was more flexibility for customization without relying heavily on support. Improvements in self-scheduling, avoiding duplicate accounts, and refining appointment confirmations are desired.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Sarah
Medical Practice, 51-100 employees
More than a year
Jul 01, 2023
Phreesia is exceptional
Phreesia is exceptional
Pros
The exceptional customer service provided by Phreesia, along with their responsiveness to user feedback and feature requests, sets them apart from other providers.
Cons
While some elderly patients struggle with online check-in, most find it quick and easy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mandy
Medical Practice, 11-50 employees
Less than 6 months
Jul 01, 2023
Genesis Care
Genesis Care
Pros
Med Clarity's ease of use, patient-friendly features, and excellent support make it a valuable asset for our practice.
Cons
Technical issues, like screen timeouts during interviews, have occurred.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Medical Practice, 1-10 employees
More than a year
Jul 01, 2023
Product does not function as promised
Product does not function as promised
Pros
Integration issues with our PM system and connectivity problems during busy periods have been notable challenges with Med Clarity.
Cons
Patients often indicate completing check-in to the front desk, but it doesn't reflect on the dashboard, leading to frustrations.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Frankie
Medical Practice, 11-50 employees
More than a year
Jul 01, 2023
Check in process has become easier!
Check in process has become easier!
Pros
Phreesia's evolution and feature expansion have significantly improved our daily check-in processes and accommodated our growing patient population.
Cons
While Phreesia offers numerous features, some enhancements have been suggested for improvement. Managing new features while updating existing ones could be more balanced.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Amanda
Hospital & Health Care, 51-100 employees
More than a year
Jul 01, 2023
Phreesia Offers Easy and Meaningful Check-In and Intake Forms
Phreesia Offers Easy and Meaningful Check-In and Intake Forms
Pros
Phreesia's proactive approach to sending mandatory forms to patients before appointments has streamlined our administrative tasks.
Cons
Lack of a copy feature for Communication Templates requires setting up each section from scratch, which can be tedious.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 101-500 employees
More than a year
Jun 01, 2023
Phreesia review
Phreesia review
Pros
The ongoing support provided by Phreesia, along with their willingness to customize solutions to meet our needs, has been exemplary.
Cons
We've yet to explore many of Phreesia's options, indicating its extensive capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2023
Orthopedic Practice
Orthopedic Practice
Pros
The appointment reminders, pre-registration capabilities, and insurance coverage verification offered by Phreesia have been highly beneficial for both staff and patients.
Cons
Some issues persist with integrating specific registrations into Phreesia, like Fall Risk assessments, due to limitations with our current system, Next Gen.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jennifer
Medical Practice, 51-100 employees
Less than 6 months
Jun 01, 2023
Great customer service
Great customer service
Pros
Phreesia's integration capabilities with our EMR/PM system, along with features like Payment Assurance for sending payment reminders, have improved our revenue management processes.
Cons
Currently, there are no cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katie
Hospital & Health Care, 51-100 employees
Less than a year
Jun 01, 2023
Call Center Perspective
Call Center Perspective
Pros
The ease of forwarding messages to patients is a convenient feature of Phreesia.
Cons
Overall, there are no significant cons to report.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Sonja
Hospital & Health Care, 101-500 employees
Less than 6 months
Jun 01, 2023
My Review
My Review
Pros
Phreesia's tech-friendly interface makes it easy for users to navigate and utilize its features.
Cons
Communication issues and frequent timeouts can be frustrating.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Arielle
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2023
Rose
Rose
Pros
The check-in, payment processing, and patient management functionalities, along with the ability to send bulk messages to scheduled patients, are valuable aspects of Phreesia.
Cons
Some cases take longer than desired to resolve.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sandra
Medical Practice, 500+ employees
More than a year
Jun 01, 2023
Phreesia eases the front desk burden!
Phreesia eases the front desk burden!
Pros
The chat feature within Phreesia's reminder and check-in system has been a time-saving asset for our practice.
Cons
Coordination for reports between our EMR and Phreesia has been challenging, particularly with our EMR's clunky integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2023
Phreesia review from a Pediatric office
Phreesia review from a Pediatric office
Pros
Phreesia's capability to distribute forms to patients, send messages, and offer a wide range of patient forms enhances practice efficiency.
Cons
Hosting the service locally versus in the cloud presents a drawback.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 51-100 employees
Less than 6 months
Jun 01, 2023
Patient-Centered and Staffed-Centered Solution!
Patient-Centered and Staffed-Centered Solution!
Pros
Phreesia's implementation has provided significant value to our practices, enabling us to adapt to evolving patient and staff needs promptly.
Cons
Phreesia demonstrates responsiveness to client needs by continually enhancing its features to provide value and ROI.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
Small medical practice
Small medical practice
Pros
The online booking system, customizable messaging, and digital consent form features of Phreesia have been particularly appreciated by our practice.
Cons
Difficulty syncing history forms and medications with Athena system manually for a small practice. Patients have complained about ads and the repetitive intake process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Burcin
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Phreesia user
Phreesia user
Pros
Phreesia's insurance verification feature has saved our office considerable time by automating eligibility checks.
Cons
Integration speed with our EHR and the need for a better demo for referring doctors are areas for improvement.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Tami
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
Pediatrics & Phreesia
Pediatrics & Phreesia
Pros
Phreesia's ability to allow parents to complete required paperwork remotely has improved the patient experience and reduced administrative burdens.
Cons
We've experienced changes in the assigned team frequently, leading to some inconsistency after becoming accustomed to working with one team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooklyn
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Satified
Satified
Pros
Phreesia streamlines the check-in process for staff, making it efficient and speeding up patient processing at the check-in window.
Cons
It would be beneficial if Phreesia offered more customizable inter-office flags for different purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TIffany
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2023
Very Beneficial
Very Beneficial
Pros
The appointment reminder function and online paperwork submission have saved us considerable time. The ability for patients to pay online and keep a card on file has been a game changer, and the customer support is consistently helpful.
Cons
While integrating with our system, we encountered a few hiccups, but Phreesia was responsive and ensured corrections were made. Extending patient reminders beyond 3 days would be helpful for us to notify patients well in advance.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Phreesia usage
Phreesia usage
Pros
The insurance verification feature of Phreesia saves our staff valuable time, and the ability to send custom messages and forms to patients enhances communication and efficiency.
Cons
We wish Phreesia allowed us to push more than one form at a time to our Phreesia Pad.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
wendy
Hospital & Health Care, 11-50 employees
Less than a year
Jun 01, 2023
Beware of Phreesia
Beware of Phreesia
Pros
Although promised a three-month free trial, the setup process took four months, and the final product did not meet expectations, leading to frustration with the integration process.
Cons
The implementation process with Phreesia was slow, and the 3-month free trial was meaningless without a product to evaluate. This dissatisfaction leads me to caution others against using this company.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Reena
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Phreesia kept us in business during the peak of COVID!
Phreesia kept us in business during the peak of COVID!
Pros
The implementation process of Phreesia was relatively straightforward, allowing for adjustments and tweaks as needed.
Cons
Currently, electronic signatures are not available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
More than a year
May 01, 2023
Saving staff time and making charts more accurate
Saving staff time and making charts more accurate
Pros
Allowing patients to complete paperwork electronically saves staff time and ensures updated patient charts.
Cons
Resolving issues with tablets involves considerable back and forth with support, which can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kimberly
Medical Practice, 11-50 employees
More than a year
Apr 01, 2023
Phreesia Services
Phreesia Services
Pros
The pre-check-in feature of Phreesia is user-friendly and customizable to fit our practice's specific needs.
Cons
It's frustrating that some insurance companies choose not to participate, limiting our access to E&B information.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anjela
Medical Practice, 51-100 employees
Less than a year
Mar 01, 2023
Medical Assitant User
Medical Assitant User
Pros
Phreesia's practicality and user-friendly interface make it easy to use for various administrative tasks.
Cons
No comments regarding the program; it's straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leticia
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2023
Phreesia does not work for our practice
Phreesia does not work for our practice
Pros
While initially sold on integration and interoperability, the actual application post-integration has been different, with minimal efficiency improvements and challenges with the integration method.
Cons
Integration with our existing EMR is suboptimal.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
5
George
Hospital & Health Care, 51-100 employees
More than a year
Mar 01, 2023
2023 Phreesia Service Review
2023 Phreesia Service Review
Pros
We have expanded our services with Phreesia to include patient and referral source self-scheduling.
Cons
While easy to use and customize overall, the lack of integration into our EMR is a drawback.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kimberly
Medical Practice, 51-100 employees
More than a year
Feb 01, 2023
Helpful product
Helpful product
Pros
The helpfulness of customer support in resolving issues promptly is appreciated.
Cons
Patients have complained about the extensive questions in our check-in process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meghan
Medical Practice, 11-50 employees
More than a year
Feb 01, 2023
Phreesia check in
Phreesia check in
Pros
The ease of sending links to patients for completing paperwork on their devices is a convenient feature.
Cons
The inability of modmed to allow clinical information integration is a limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Health, Wellness and Fitness, 11-50 employees
More than a year
Feb 01, 2023
Phreesia Saves time, but requires one person to field IT.
Phreesia Saves time, but requires one person to field IT.
Pros
When functioning properly, Phreesia simplifies patient intake processes.
Cons
After being handed off to a long-term account manager, resolving issues becomes a slow and painful process, impacting staff productivity.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Chris
Hospital & Health Care, 11-50 employees
More than a year
Feb 01, 2023
Phreesia
Phreesia
Pros
Phreesia accommodates our specific needs well, with features like adding timestamps for easier notation.
Cons
Changes made without our awareness have caused issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Medical Practice, 500+ employees
Less than 6 months
Feb 01, 2023
Strong Implementation & Support Team
Strong Implementation & Support Team
Pros
Phreesia's dashboard layout is intuitive, and its eligibility and payment features stand out.
Cons
Integration posed difficulties, with some information not integrating fully, and some patients not completing workflows consistently.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Casey
Medical Practice, 51-100 employees
More than a year
Jan 01, 2023
Phreesia modernizes our patient intake process
Phreesia modernizes our patient intake process
Pros
Automating patient intake has been transformative for patients, front office staff, and clinic operations.
Cons
Our staff currently has no dislikes about Phreesia.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christa
Health, Wellness and Fitness, 51-100 employees
More than a year
Jan 01, 2023
Satisfied Customer
Satisfied Customer
Pros
Phreesia has increased our collections while reducing employee workloads and minimizing no-show appointments.
Cons
There are no least-liked aspects of Phreesia for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
Dec 01, 2022
Great clinical integration!
Great clinical integration!
Pros
Integration of clinical intake into the EMR has streamlined workflow and improved accuracy.
Cons
Referral management is not integrated with our EMR, posing challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Health, Wellness and Fitness, 51-100 employees
More than a year
Dec 01, 2022
Best full service product by far
Best full service product by far
Pros
The ease of use, integration with practice management, and patient survey capabilities make Phreesia a comprehensive solution.
Cons
While customer service is still good, it could be improved to match the robustness of the services offered.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
April
Medical Practice, 51-100 employees
More than a year
Dec 01, 2022
Love when a medical provider uses Phreesia!
Love when a medical provider uses Phreesia!
Pros
Phreesia's appointment reminder software is quick and easy to use, eliminating the need for phone tag with the office.
Cons
After cancellation, it wasn't immediately evident if the appointment was canceled, but the office staff confirmed receipt of the notification, indicating it worked effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenny
Construction, 11-50 employees
Less than a year
Nov 01, 2022
Review of our experience
Review of our experience
Pros
Self-scheduling and customizable messaging features offer more flexibility than our EMR system, Athena.
Cons
Issues regarding pricing structure, misleading contract fine print, and labor-intensive form-building processes have been noted, along with upselling practices and errors related to daylight savings time.
Ease of use
5
Value for money
2
Customer Support
5
Functionality
5
Lauren
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2022
Why show patients advertisements based on our medical information or diagnosis?
Why show patients advertisements based on our medical information or diagnosis?
Pros
Phreesia serves as reasonably good patient management software.
Cons
Concerns about displaying patient advertisements based on medical information and prescriptions, without an opt-out option, have been raised. Additionally, requesting patients to enter prescription information repetitively despite its availability in the practice database requires attention.
Ease of use
6
Value for money
2
Customer Support
5
Functionality
2
Anonymous
N/A, 1-10 employees
More than a year
Oct 01, 2022
Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...
Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...
Pros
Phreesia seamlessly integrates with our EHR, Athena, significantly reducing check-in time, paper usage, and data entry errors. It also helps satisfy quality measures and population health requirements, leading to improved scores and revenue collection efficiency.
Cons
At present, there are no cons to using Phreesia, although cost issues have been addressed through better package offerings for interested practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justine
Hospital & Health Care, 11-50 employees
More than a year
Jul 01, 2022
Filters
Lots of Options But Phreesia is the Clear Cut Winner
Lots of Options But Phreesia is the Clear Cut Winner
Pros
Med Clarity has significantly enhanced the patient experience by offering features such as reminder calls, self-check-in kiosks, digitization of patient documents, online portal payments, and customizable patient satisfaction surveys.
Cons
While Phreesia may be cost-prohibitive for smaller practices, it suits our medium/large office well. However, we've noticed frequent changes in customer success reps post-implementation.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Chris
Hospital & Health Care, 11-50 employees
More than a year
Nov 01, 2023
Excellent product. Highly recommend
Excellent product. Highly recommend
Pros
The ability to send blast messages, enable self-check-in, and facilitate online payments are among the highlights of Med Clarity. These features enhance patient engagement and streamline administrative tasks.
Cons
No issues so far, everything is going smoothly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
Phreesia Review
Phreesia Review
Pros
The capability to verify patients' insurance prior to their office visit is a valuable feature of Med Clarity.
Cons
One limitation is the inability to save a card on file unless the patient is scheduled for the same day.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mackenzie
Medical Practice, 11-50 employees
More than a year
Oct 01, 2023
Phreesia has increased our revenue during our trial period!
Phreesia has increased our revenue during our trial period!
Pros
The seamless integration with eCW EMR and efficiency in handling administrative tasks make Med Clarity an invaluable tool for our practice. Features like automated consent form distribution, copayment collection, and customizable payment plans have significantly improved our workflow and revenue collection.
Cons
It would be beneficial if Phreesia had a patient self-scheduling option integrated with eCW. Currently, patients request appointments through a Phreesia form, requiring manual entry into our EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Medical Practice, 1-10 employees
More than a year
Oct 01, 2023
Phreesia has made our Practice a whole lot better.
Phreesia has made our Practice a whole lot better.
Pros
The ease of use, patient engagement tools, reduced wait times, and minimized paperwork are some of the key benefits of using Med Clarity.
Cons
We've encountered challenges with co-pays and their posting, which may be an internal issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jill
Medical Practice, 11-50 employees
Less than a year
Oct 01, 2023
Valuable tool
Valuable tool
Pros
Med Clarity's insurance verification, appointment reminders, patient communication, and payment features have been instrumental in enhancing practice efficiency and revenue collection.
Cons
Occasionally, patients complain about excessive communication. Improved integration with the EHR beyond saving items as PDFs would be beneficial. Additionally, identifying credit balances within Phreesia would be helpful.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Karla
Medical Practice, 11-50 employees
More than a year
Sep 01, 2023
Love how much time Phreesia saves our office.
Love how much time Phreesia saves our office.
Pros
Med Clarity has transformed our office operations by simplifying patient paperwork, reducing appointment confirmation calls, streamlining insurance eligibility verification, and facilitating upfront payment collection.
Cons
Phreesia has exceeded my expectations, and I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tami
Medical Practice, 51-100 employees
More than a year
Jul 01, 2023
Super User
Super User
Pros
Phreesia has been instrumental in transitioning our practice to a digital environment, especially during the pandemic. Its continuous enhancements, user-friendly interface, and active engagement with users through programs like the Beta program have been commendable.
Cons
Phreesia's support team can sometimes be impatient, and I wish there was more flexibility for customization without relying heavily on support. Improvements in self-scheduling, avoiding duplicate accounts, and refining appointment confirmations are desired.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Sarah
Medical Practice, 51-100 employees
More than a year
Jul 01, 2023
Phreesia is exceptional
Phreesia is exceptional
Pros
The exceptional customer service provided by Phreesia, along with their responsiveness to user feedback and feature requests, sets them apart from other providers.
Cons
While some elderly patients struggle with online check-in, most find it quick and easy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mandy
Medical Practice, 11-50 employees
Less than 6 months
Jul 01, 2023
Genesis Care
Genesis Care
Pros
Med Clarity's ease of use, patient-friendly features, and excellent support make it a valuable asset for our practice.
Cons
Technical issues, like screen timeouts during interviews, have occurred.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Medical Practice, 1-10 employees
More than a year
Jul 01, 2023
Product does not function as promised
Product does not function as promised
Pros
Integration issues with our PM system and connectivity problems during busy periods have been notable challenges with Med Clarity.
Cons
Patients often indicate completing check-in to the front desk, but it doesn't reflect on the dashboard, leading to frustrations.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Frankie
Medical Practice, 11-50 employees
More than a year
Jul 01, 2023
Check in process has become easier!
Check in process has become easier!
Pros
Phreesia's evolution and feature expansion have significantly improved our daily check-in processes and accommodated our growing patient population.
Cons
While Phreesia offers numerous features, some enhancements have been suggested for improvement. Managing new features while updating existing ones could be more balanced.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Amanda
Hospital & Health Care, 51-100 employees
More than a year
Jul 01, 2023
Phreesia Offers Easy and Meaningful Check-In and Intake Forms
Phreesia Offers Easy and Meaningful Check-In and Intake Forms
Pros
Phreesia's proactive approach to sending mandatory forms to patients before appointments has streamlined our administrative tasks.
Cons
Lack of a copy feature for Communication Templates requires setting up each section from scratch, which can be tedious.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 101-500 employees
More than a year
Jun 01, 2023
Phreesia review
Phreesia review
Pros
The ongoing support provided by Phreesia, along with their willingness to customize solutions to meet our needs, has been exemplary.
Cons
We've yet to explore many of Phreesia's options, indicating its extensive capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2023
Orthopedic Practice
Orthopedic Practice
Pros
The appointment reminders, pre-registration capabilities, and insurance coverage verification offered by Phreesia have been highly beneficial for both staff and patients.
Cons
Some issues persist with integrating specific registrations into Phreesia, like Fall Risk assessments, due to limitations with our current system, Next Gen.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jennifer
Medical Practice, 51-100 employees
Less than 6 months
Jun 01, 2023
Great customer service
Great customer service
Pros
Phreesia's integration capabilities with our EMR/PM system, along with features like Payment Assurance for sending payment reminders, have improved our revenue management processes.
Cons
Currently, there are no cons to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katie
Hospital & Health Care, 51-100 employees
Less than a year
Jun 01, 2023
Call Center Perspective
Call Center Perspective
Pros
The ease of forwarding messages to patients is a convenient feature of Phreesia.
Cons
Overall, there are no significant cons to report.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Sonja
Hospital & Health Care, 101-500 employees
Less than 6 months
Jun 01, 2023
My Review
My Review
Pros
Phreesia's tech-friendly interface makes it easy for users to navigate and utilize its features.
Cons
Communication issues and frequent timeouts can be frustrating.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Arielle
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2023
Rose
Rose
Pros
The check-in, payment processing, and patient management functionalities, along with the ability to send bulk messages to scheduled patients, are valuable aspects of Phreesia.
Cons
Some cases take longer than desired to resolve.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sandra
Medical Practice, 500+ employees
More than a year
Jun 01, 2023
Phreesia eases the front desk burden!
Phreesia eases the front desk burden!
Pros
The chat feature within Phreesia's reminder and check-in system has been a time-saving asset for our practice.
Cons
Coordination for reports between our EMR and Phreesia has been challenging, particularly with our EMR's clunky integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2023
Phreesia review from a Pediatric office
Phreesia review from a Pediatric office
Pros
Phreesia's capability to distribute forms to patients, send messages, and offer a wide range of patient forms enhances practice efficiency.
Cons
Hosting the service locally versus in the cloud presents a drawback.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 51-100 employees
Less than 6 months
Jun 01, 2023
Patient-Centered and Staffed-Centered Solution!
Patient-Centered and Staffed-Centered Solution!
Pros
Phreesia's implementation has provided significant value to our practices, enabling us to adapt to evolving patient and staff needs promptly.
Cons
Phreesia demonstrates responsiveness to client needs by continually enhancing its features to provide value and ROI.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
Small medical practice
Small medical practice
Pros
The online booking system, customizable messaging, and digital consent form features of Phreesia have been particularly appreciated by our practice.
Cons
Difficulty syncing history forms and medications with Athena system manually for a small practice. Patients have complained about ads and the repetitive intake process.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Burcin
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Phreesia user
Phreesia user
Pros
Phreesia's insurance verification feature has saved our office considerable time by automating eligibility checks.
Cons
Integration speed with our EHR and the need for a better demo for referring doctors are areas for improvement.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Tami
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
Pediatrics & Phreesia
Pediatrics & Phreesia
Pros
Phreesia's ability to allow parents to complete required paperwork remotely has improved the patient experience and reduced administrative burdens.
Cons
We've experienced changes in the assigned team frequently, leading to some inconsistency after becoming accustomed to working with one team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooklyn
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Satified
Satified
Pros
Phreesia streamlines the check-in process for staff, making it efficient and speeding up patient processing at the check-in window.
Cons
It would be beneficial if Phreesia offered more customizable inter-office flags for different purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TIffany
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2023
Very Beneficial
Very Beneficial
Pros
The appointment reminder function and online paperwork submission have saved us considerable time. The ability for patients to pay online and keep a card on file has been a game changer, and the customer support is consistently helpful.
Cons
While integrating with our system, we encountered a few hiccups, but Phreesia was responsive and ensured corrections were made. Extending patient reminders beyond 3 days would be helpful for us to notify patients well in advance.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Phreesia usage
Phreesia usage
Pros
The insurance verification feature of Phreesia saves our staff valuable time, and the ability to send custom messages and forms to patients enhances communication and efficiency.
Cons
We wish Phreesia allowed us to push more than one form at a time to our Phreesia Pad.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
wendy
Hospital & Health Care, 11-50 employees
Less than a year
Jun 01, 2023
Beware of Phreesia
Beware of Phreesia
Pros
Although promised a three-month free trial, the setup process took four months, and the final product did not meet expectations, leading to frustration with the integration process.
Cons
The implementation process with Phreesia was slow, and the 3-month free trial was meaningless without a product to evaluate. This dissatisfaction leads me to caution others against using this company.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Reena
Medical Practice, 1-10 employees
More than a year
Jun 01, 2023
Phreesia kept us in business during the peak of COVID!
Phreesia kept us in business during the peak of COVID!
Pros
The implementation process of Phreesia was relatively straightforward, allowing for adjustments and tweaks as needed.
Cons
Currently, electronic signatures are not available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
More than a year
May 01, 2023
Saving staff time and making charts more accurate
Saving staff time and making charts more accurate
Pros
Allowing patients to complete paperwork electronically saves staff time and ensures updated patient charts.
Cons
Resolving issues with tablets involves considerable back and forth with support, which can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kimberly
Medical Practice, 11-50 employees
More than a year
Apr 01, 2023
Phreesia Services
Phreesia Services
Pros
The pre-check-in feature of Phreesia is user-friendly and customizable to fit our practice's specific needs.
Cons
It's frustrating that some insurance companies choose not to participate, limiting our access to E&B information.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anjela
Medical Practice, 51-100 employees
Less than a year
Mar 01, 2023
Medical Assitant User
Medical Assitant User
Pros
Phreesia's practicality and user-friendly interface make it easy to use for various administrative tasks.
Cons
No comments regarding the program; it's straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leticia
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2023
Phreesia does not work for our practice
Phreesia does not work for our practice
Pros
While initially sold on integration and interoperability, the actual application post-integration has been different, with minimal efficiency improvements and challenges with the integration method.
Cons
Integration with our existing EMR is suboptimal.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
5
George
Hospital & Health Care, 51-100 employees
More than a year
Mar 01, 2023
2023 Phreesia Service Review
2023 Phreesia Service Review
Pros
We have expanded our services with Phreesia to include patient and referral source self-scheduling.
Cons
While easy to use and customize overall, the lack of integration into our EMR is a drawback.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kimberly
Medical Practice, 51-100 employees
More than a year
Feb 01, 2023
Helpful product
Helpful product
Pros
The helpfulness of customer support in resolving issues promptly is appreciated.
Cons
Patients have complained about the extensive questions in our check-in process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meghan
Medical Practice, 11-50 employees
More than a year
Feb 01, 2023
Phreesia check in
Phreesia check in
Pros
The ease of sending links to patients for completing paperwork on their devices is a convenient feature.
Cons
The inability of modmed to allow clinical information integration is a limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Health, Wellness and Fitness, 11-50 employees
More than a year
Feb 01, 2023
Phreesia Saves time, but requires one person to field IT.
Phreesia Saves time, but requires one person to field IT.
Pros
When functioning properly, Phreesia simplifies patient intake processes.
Cons
After being handed off to a long-term account manager, resolving issues becomes a slow and painful process, impacting staff productivity.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Chris
Hospital & Health Care, 11-50 employees
More than a year
Feb 01, 2023
Phreesia
Phreesia
Pros
Phreesia accommodates our specific needs well, with features like adding timestamps for easier notation.
Cons
Changes made without our awareness have caused issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Medical Practice, 500+ employees
Less than 6 months
Feb 01, 2023
Strong Implementation & Support Team
Strong Implementation & Support Team
Pros
Phreesia's dashboard layout is intuitive, and its eligibility and payment features stand out.
Cons
Integration posed difficulties, with some information not integrating fully, and some patients not completing workflows consistently.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Casey
Medical Practice, 51-100 employees
More than a year
Jan 01, 2023
Phreesia modernizes our patient intake process
Phreesia modernizes our patient intake process
Pros
Automating patient intake has been transformative for patients, front office staff, and clinic operations.
Cons
Our staff currently has no dislikes about Phreesia.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christa
Health, Wellness and Fitness, 51-100 employees
More than a year
Jan 01, 2023
Satisfied Customer
Satisfied Customer
Pros
Phreesia has increased our collections while reducing employee workloads and minimizing no-show appointments.
Cons
There are no least-liked aspects of Phreesia for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Health, Wellness and Fitness, 11-50 employees
Less than a year
Dec 01, 2022
Great clinical integration!
Great clinical integration!
Pros
Integration of clinical intake into the EMR has streamlined workflow and improved accuracy.
Cons
Referral management is not integrated with our EMR, posing challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Health, Wellness and Fitness, 51-100 employees
More than a year
Dec 01, 2022
Best full service product by far
Best full service product by far
Pros
The ease of use, integration with practice management, and patient survey capabilities make Phreesia a comprehensive solution.
Cons
While customer service is still good, it could be improved to match the robustness of the services offered.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
April
Medical Practice, 51-100 employees
More than a year
Dec 01, 2022
Love when a medical provider uses Phreesia!
Love when a medical provider uses Phreesia!
Pros
Phreesia's appointment reminder software is quick and easy to use, eliminating the need for phone tag with the office.
Cons
After cancellation, it wasn't immediately evident if the appointment was canceled, but the office staff confirmed receipt of the notification, indicating it worked effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenny
Construction, 11-50 employees
Less than a year
Nov 01, 2022
Review of our experience
Review of our experience
Pros
Self-scheduling and customizable messaging features offer more flexibility than our EMR system, Athena.
Cons
Issues regarding pricing structure, misleading contract fine print, and labor-intensive form-building processes have been noted, along with upselling practices and errors related to daylight savings time.
Ease of use
5
Value for money
2
Customer Support
5
Functionality
5
Lauren
Health, Wellness and Fitness, 11-50 employees
More than a year
Nov 01, 2022
Why show patients advertisements based on our medical information or diagnosis?
Why show patients advertisements based on our medical information or diagnosis?
Pros
Phreesia serves as reasonably good patient management software.
Cons
Concerns about displaying patient advertisements based on medical information and prescriptions, without an opt-out option, have been raised. Additionally, requesting patients to enter prescription information repetitively despite its availability in the practice database requires attention.
Ease of use
6
Value for money
2
Customer Support
5
Functionality
2
Anonymous
N/A, 1-10 employees
More than a year
Oct 01, 2022
Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...
Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...
Pros
Phreesia seamlessly integrates with our EHR, Athena, significantly reducing check-in time, paper usage, and data entry errors. It also helps satisfy quality measures and population health requirements, leading to improved scores and revenue collection efficiency.
Cons
At present, there are no cons to using Phreesia, although cost issues have been addressed through better package offerings for interested practices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justine
Hospital & Health Care, 11-50 employees
More than a year
Jul 01, 2022