Phreesia Reviews

“Phreesia emerges as the best among the choices

Pros

We had a great experience designing the platform and working with the Phreesia team to customize it exactly the way we wanted. They were really flexible and made it specific to our practice. Also the Phreesia team is quite knowledgeable and helpful, which made the whole process smooth. They even improved the patient experience with features like reminder calls, self-check-in kiosks, digitizing patient documents, online portal payments and customizable patient satisfaction surveys.

Cons

Phreesia might be too expensive for smaller practices but it works well for our medium/large office. However, we have noticed that the customer success reps tend to change frequently after implementation, which can be a bit disruptive.

“Exceptional and worth recommending

Pros

The training was amazing! The support team made us feel really comfortable, knowing she will be there to teach us anything we needed. She guided us through the first day and was always available whenever we had questions. One of the best things about Med Clarity is the ability to send blast messages, set up self-check-in and handle online payments. And these features really help boost patient engagement and make administrative tasks a lot easier.

Cons

No issues so far, everything is going smoothly.

“My take on Phreesia

Pros

Well the option to verify patients insurance before their office visit is such a valuable feature to me of Med Clarity.

Cons

One limitation is that we can't save a card on file unless the patient is scheduled for the same day.

“We saw revenue growth during Phreesia's trial and were so impressed!!!

Pros

The seamless integration with eCW EMR and how efficiently it handles administrative tasks really make Med Clarity an invaluable tool for our practice. Features like automated consent form distribution, copayment collection and customizable payment plans have made a huge difference in our workflow and revenue collection.

Cons

It would be really helpful if Phreesia had a patient self-scheduling feature that integrates with eCW. Right now, patients request appointments through a Phreesia form and we have to manually enter them into our EMR.

“We have seen betterment in our practice - Thanks to Phreesia

Pros

Our experience has been great so far. I have used it at other practices too, and it 's been awesome every time. We still have some patients who won't use it, but the number of those who do and love it definitely outweighs that. Some of the biggest benefits we have found with Med Clarity include ease of use, patient engagement tools, shorter wait times and less paperwork.

Cons

We've encountered challenges with co-pays and their posting, which may be an internal issue.

“A resourceful tool

Pros

Med Clarity's insurance verification, appointment reminders, patient communication and payment features have been key in improving our practice's efficiency and boosting revenue collection.

Cons

Every now and then, patients mention they are receiving too many communications. I also wish Phreesia offered better integration with the EHR, not just saving documents as PDFs. It would be really helpful if Phreesia could also identify credit balances more easily.

“Saves us time

Pros

Phreesia has been a huge time saver for our office. Most patients fill out their paperwork before they even arrive and everything gets uploaded straight into Compulink. Plus the front office no longer spends hours confirming appointments and the insurance department doesn't need to check eligibility across different websites. Billing and collections have improved too, with most patients paying their copay and any outstanding balance before they even step into the office. I cannot say enough about how much Phreesia has helped as it is truly made a big difference in how efficiently our office runs.

Cons

Phreesia has exceeded my expectations, and I have no complaints.

“Proven to be helpful in our practice

Pros

Phreesia has played a huge role in helping our practice transition to a digital environment, especially during the pandemic. Its constant updates, easy to use interface and active involvement with users through programs like the Beta program have been really impressive.

Cons

Phreesia's support team can be a bit impatient at times, and I really wish there was more flexibility to customize things without needing their help so much. It would also be great to see improvements in self-scheduling, avoiding duplicate accounts and making appointment confirmations smoother.

“Truly exceptional

Pros

Well the exceptional customer service from Phreesia, along with how quickly they respond to user feedback and feature requests, really sets them apart from other providers. And that is why we like it too.

Cons

Some elderly patients of ours have a hard time with online check-in but most find it pretty quick and easy.

“Everything is going absolutely perfect for us!!!

Pros

Med Clarity's ease of use, patient-friendly features and excellent support make it an invaluable asset to our practice.

Cons

I have run into technical issues like screen timeouts in the middle of interviews, which is very annoying.

“Failed to deliver, what was promised

Pros

The integration with our PM system (Modernizing Medicine) is really poor and does not work as advertised. Both patients and staff constantly deal with errors and issues. The connectivity is also a problem mainly on busy days when we are checking in multiple patients at once, their check-ins sometimes don't show up in the EMR system, creating double the work for everyone.

Cons

Patients often tell the front desk they have finished check-in, but it doesn't show up on the dashboard which gets pretty frustrating.

“Checking In is not a problem anymore

Pros

Phreesia’s growth and wide range of new features have really improved our daily check-in process and helped us manage our growing patient population more effectively.

Cons

Phreesia has a lot of great features, but there’s room for improvement. Plus it would be nice if they balanced rolling out new features with updating the existing ones.

“Fairly easy to use

Pros

One thing we like the most about this software is that patients are given their mandatory forms and agreements 10 days before their appointment, so they can fill them out comfortably at home.

Cons

Not having a copy feature for Communication Templates means I have to set up each section from scratch, and it is quite a tedious process.

“Still exploring!!!

Pros

The ongoing support from Phreesia, along with their willingness to customize solutions to fit our needs is something that makes it outstanding.

Cons

We haven't explored a lot of Phreesia's features yet, which just shows how much it can actually do.

“Quite reliable...

Pros

The appointment reminders, pre-registration features and insurance coverage verification provided by Phreesia have been highly helpful for both our staff and patients.

Cons

We have had some trouble integrating specific registrations, like Fall Risk assessments, into Phreesia because of limitations with our current system Next Gen.

“Stand-out customer service

Pros

Phreesia's integration with our EMR/PM system, along with features like Payment Assurance for sending payment reminders has really improved our revenue management processes.

Cons

Currently, there are no cons we would like to mention.

“We like it!!

Pros

The ability to easily forward messages to patients is a feature that we found really helpful in Phreesia.

Cons

Overall, there are no significant cons to report.

“Great features but need improvements

Pros

Phreesia's tech-friendly interface makes it really easy for us users to navigate and take full advantage of its features.

Cons

It gets pretty frustrating dealing with communication issues and frequent timeouts.

“An invaluable tool for us!

Pros

The check-in, payment processing and patient management features, along with the ability to send bulk messages to scheduled patients, are all proven to be really valuable aspects of Phreesia for us.

Cons

Sometimes cases take longer to get resolved than I did like.

“Makes our job simple

Pros

The chat feature within Phreesia's reminder and check-in system has been a huge time-saver for our practice.

Cons

Coordination for reports between our EMR and Phreesia has been challenging, particularly with our EMR's clunky integration.

“Phreesia review from a Pediatric office

Pros

Phreesia's capability to distribute forms to patients, send messages, and offer a wide range of patient forms enhances practice efficiency.

Cons

Hosting the service locally versus in the cloud presents a drawback.

“Patient-Centered and Staffed-Centered Solution!

Pros

Phreesia's implementation has provided significant value to our practices, enabling us to adapt to evolving patient and staff needs promptly.

Cons

Phreesia demonstrates responsiveness to client needs by continually enhancing its features to provide value and ROI.

“Small medical practice

Pros

The online booking system, customizable messaging, and digital consent form features of Phreesia have been particularly appreciated by our practice.

Cons

Difficulty syncing history forms and medications with Athena system manually for a small practice. Patients have complained about ads and the repetitive intake process.

“Phreesia user

Pros

Phreesia's insurance verification feature has saved our office considerable time by automating eligibility checks.

Cons

Integration speed with our EHR and the need for a better demo for referring doctors are areas for improvement.

“Pediatrics & Phreesia

Pros

Phreesia's ability to allow parents to complete required paperwork remotely has improved the patient experience and reduced administrative burdens.

Cons

We've experienced changes in the assigned team frequently, leading to some inconsistency after becoming accustomed to working with one team.

“Satified

Pros

Phreesia streamlines the check-in process for staff, making it efficient and speeding up patient processing at the check-in window.

Cons

It would be beneficial if Phreesia offered more customizable inter-office flags for different purposes.

“Very Beneficial

Pros

The appointment reminder function and online paperwork submission have saved us considerable time. The ability for patients to pay online and keep a card on file has been a game changer, and the customer support is consistently helpful.

Cons

While integrating with our system, we encountered a few hiccups, but Phreesia was responsive and ensured corrections were made. Extending patient reminders beyond 3 days would be helpful for us to notify patients well in advance.

“Phreesia usage

Pros

The insurance verification feature of Phreesia saves our staff valuable time, and the ability to send custom messages and forms to patients enhances communication and efficiency.

Cons

We wish Phreesia allowed us to push more than one form at a time to our Phreesia Pad.

“Beware of Phreesia

Pros

Although promised a three-month free trial, the setup process took four months, and the final product did not meet expectations, leading to frustration with the integration process.

Cons

The implementation process with Phreesia was slow, and the 3-month free trial was meaningless without a product to evaluate. This dissatisfaction leads me to caution others against using this company.

“Phreesia kept us in business during the peak of COVID!

Pros

The implementation process of Phreesia was relatively straightforward, allowing for adjustments and tweaks as needed.

Cons

Currently, electronic signatures are not available.

“Saving staff time and making charts more accurate

Pros

Allowing patients to complete paperwork electronically saves staff time and ensures updated patient charts.

Cons

Resolving issues with tablets involves considerable back and forth with support, which can be cumbersome.

“Phreesia Services

Pros

The pre-check-in feature of Phreesia is user-friendly and customizable to fit our practice's specific needs.

Cons

It's frustrating that some insurance companies choose not to participate, limiting our access to E&B information.

“Medical Assitant User

Pros

Phreesia's practicality and user-friendly interface make it easy to use for various administrative tasks.

Cons

No comments regarding the program; it's straightforward to use.

“Phreesia does not work for our practice

Pros

While initially sold on integration and interoperability, the actual application post-integration has been different, with minimal efficiency improvements and challenges with the integration method.

Cons

Integration with our existing EMR is suboptimal.

“2023 Phreesia Service Review

Pros

We have expanded our services with Phreesia to include patient and referral source self-scheduling.

Cons

While easy to use and customize overall, the lack of integration into our EMR is a drawback.

“Helpful product

Pros

The helpfulness of customer support in resolving issues promptly is appreciated.

Cons

Patients have complained about the extensive questions in our check-in process.

“Phreesia check in

Pros

The ease of sending links to patients for completing paperwork on their devices is a convenient feature.

Cons

The inability of modmed to allow clinical information integration is a limitation.

“Phreesia Saves time, but requires one person to field IT.

Pros

When functioning properly, Phreesia simplifies patient intake processes.

Cons

After being handed off to a long-term account manager, resolving issues becomes a slow and painful process, impacting staff productivity.

“Phreesia

Pros

Phreesia accommodates our specific needs well, with features like adding timestamps for easier notation.

Cons

Changes made without our awareness have caused issues.

“Strong Implementation & Support Team

Pros

Phreesia's dashboard layout is intuitive, and its eligibility and payment features stand out.

Cons

Integration posed difficulties, with some information not integrating fully, and some patients not completing workflows consistently.

“Phreesia modernizes our patient intake process

Pros

Automating patient intake has been transformative for patients, front office staff, and clinic operations.

Cons

Our staff currently has no dislikes about Phreesia.

“Satisfied Customer

Pros

Phreesia has increased our collections while reducing employee workloads and minimizing no-show appointments.

Cons

There are no least-liked aspects of Phreesia for me.

“Great clinical integration!

Pros

Integration of clinical intake into the EMR has streamlined workflow and improved accuracy.

Cons

Referral management is not integrated with our EMR, posing challenges.

“Best full service product by far

Pros

The ease of use, integration with practice management, and patient survey capabilities make Phreesia a comprehensive solution.

Cons

While customer service is still good, it could be improved to match the robustness of the services offered.

“Love when a medical provider uses Phreesia!

Pros

Phreesia's appointment reminder software is quick and easy to use, eliminating the need for phone tag with the office.

Cons

After cancellation, it wasn't immediately evident if the appointment was canceled, but the office staff confirmed receipt of the notification, indicating it worked effectively.

“Review of our experience

Pros

Self-scheduling and customizable messaging features offer more flexibility than our EMR system, Athena.

Cons

Issues regarding pricing structure, misleading contract fine print, and labor-intensive form-building processes have been noted, along with upselling practices and errors related to daylight savings time.

“Why show patients advertisements based on our medical information or diagnosis?

Pros

Phreesia serves as reasonably good patient management software.

Cons

Concerns about displaying patient advertisements based on medical information and prescriptions, without an opt-out option, have been raised. Additionally, requesting patients to enter prescription information repetitively despite its availability in the practice database requires attention.

“Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...

Pros

Phreesia seamlessly integrates with our EHR, Athena, significantly reducing check-in time, paper usage, and data entry errors. It also helps satisfy quality measures and population health requirements, leading to improved scores and revenue collection efficiency.

Cons

At present, there are no cons to using Phreesia, although cost issues have been addressed through better package offerings for interested practices.

“Busy Primary Care Clinic

Pros

The customization and implementation process were impeccable. I had an outstanding team of professionals guiding me through every step.

Cons

Some information does not smoothly transfer to the Athena EMR, so I end up manually inputting it for insurance during check-in.

“Excellent medical office option for scheduling, eligibility, messaging

Pros

Integrating with our scheduling system was seamless and the system's simplicity was a major plus.

Cons

Being internet-based, we really feel the impact when the internet goes down!