Phreesia Reviews

Pros

Automating patient intake has been transformative for patients, front office staff, and clinic operations.

Cons

Our staff currently has no dislikes about Phreesia.

Pros

Phreesia has increased our collections while reducing employee workloads and minimizing no-show appointments.

Cons

There are no least-liked aspects of Phreesia for me.

Pros

Integration of clinical intake into the EMR has streamlined workflow and improved accuracy.

Cons

Referral management is not integrated with our EMR, posing challenges.

Pros

The ease of use, integration with practice management, and patient survey capabilities make Phreesia a comprehensive solution.

Cons

While customer service is still good, it could be improved to match the robustness of the services offered.

Pros

Phreesia's appointment reminder software is quick and easy to use, eliminating the need for phone tag with the office.

Cons

After cancellation, it wasn't immediately evident if the appointment was canceled, but the office staff confirmed receipt of the notification, indicating it worked effectively.

Pros

Self-scheduling and customizable messaging features offer more flexibility than our EMR system, Athena.

Cons

Issues regarding pricing structure, misleading contract fine print, and labor-intensive form-building processes have been noted, along with upselling practices and errors related to daylight savings time.

Pros

Phreesia serves as reasonably good patient management software.

Cons

Concerns about displaying patient advertisements based on medical information and prescriptions, without an opt-out option, have been raised. Additionally, requesting patients to enter prescription information repetitively despite its availability in the practice database requires attention.

Pros

Phreesia seamlessly integrates with our EHR, Athena, significantly reducing check-in time, paper usage, and data entry errors. It also helps satisfy quality measures and population health requirements, leading to improved scores and revenue collection efficiency.

Cons

At present, there are no cons to using Phreesia, although cost issues have been addressed through better package offerings for interested practices.

Pros

The customization and implementation process were impeccable. I had an outstanding team of professionals guiding me through every step.

Cons

Some information does not smoothly transfer to the Athena EMR, so I end up manually inputting it for insurance during check-in.

Pros

Integrating with our scheduling system was seamless and the system's simplicity was a major plus.

Cons

Being internet-based, we really feel the impact when the internet goes down!

Pros

it is easy to set up and simple to use. I particularly enjoyed the orange pads at the time.

Cons

For 65% of our employees or over 65, it's quite a challenge for them to grasp it. We've had to assign many people to assist them, which strains our manpower.

Pros

What I most like about this software is utilizing a tablet for patient check-ins or copayment payments is a game-changer. It eliminates the need for patients to fill out excessive paperwork upon arrival for their appointments.

Cons

Older patients might require a bit of help navigating this device.

Pros

Automatic insurance verification and patient messaging, along with credit card software, are included features.

Cons

When patients update their pre-visit info with a change of address, I dislike how it automatically updates in Athena CPS. Patients often misspell words or neglect proper capitalization.

Pros

The system is user-friendly, and the staff is exceptionally attentive to our practice's needs. The eligibility feature stands out as one of the best aspects we've experienced.

Cons

I wouldappreciate a feature allowing patients to leave reviews on social media platforms like Google, Facebook, Vitals and Healthgrades.

Pros

Integrating with our EMR and offering patient engagement through appointment confirmation has been invaluable. Patients can conveniently address gaps in care, such as ADHD, Risk Fall Assessment, Anxiety, and depression, using the tablet.

Cons

Integrating with our EMR was not hard, but the system's stability and reliability have been questionable with occasional loss of functionality. There are also limitations with text messages.

Pros

Phreesia serves as the backbone of our daily patient flow. Its integration with our EHR system is seamless. We can electronically capture patient demographics and clinical information, which directly populates into a chart.

Cons

We attempted Appointment Accelerator, but it did not suit most of our appointments due to their diversity. Phreesia has been helpful, though we are trying to customize it to better fit our needs.

Pros

The ease of use and implementation led to a significant increase in patient revenue overall.

Cons

The expense for credit card processing is too high.

Pros

I cannot praise Phreesia enough! Their platform's user-friendliness streamlines our front-end workflow, making it more efficient. I appreciate their continuous growth, evident in their weekly updates.

Cons

They offer great features, some of which are not compatible with certain practice management systems. There are also issues with the vendors they connect to, hindering Phreesia's full potential for end users.

Pros

The dashboard provides a wealth of data, and the eligibility function is highly effective.

Cons

There are some drawbacks with interviews mapping to EHR.

Pros

One of the best aspects is that patients can check in, make payments, and complete Covid screens from their mobile devices while waiting in their cars. All forms seamlessly flow into the chart as well.

Cons

We need an easy way to text patients not scheduled for the day. Broadcasting is useful, but we often need to reach specific patients not on the schedule.