Phreesia Reviews

Pros

Patients and staff alike loved it for its ability to expedite copay collection.

Cons

Integration with our EHR was not feasible due to the associated costs.

Pros

The requested information is typically clear and easily understandable, allowing those with basic computer skills to complete it quickly.

Cons

In offices with strict compliance, many individuals struggle with using computers or tablets. I have witnessed instances of embarrassment in waiting rooms where the receptionist offers little assistance. There's a need for streamlined data access from medical centers to avoid redundant data entry.

Pros

I like its contribution to a paperless environment and its language customization feature for patient needs.

Cons

Older users often find it challenging to navigate.

Pros

Our younger patients prefer the Phreesia pad, as it eliminates the need to decipher handwriting.

Cons

The pad freezes weekly and fails to print patient reports. Older patients prefer paper forms and find it slow.

Pros

Using Phreesia at the doctor's office has significantly sped up the check-in process, with the added option of online check-in for even greater convenience.

Cons

There is nothing to dislike about this product.

Pros

Managing my child's information on a convenient tablet, with real-time updates and the ability to pre-pay copays, has been incredibly convenient.

Cons

I have not faced any challenges using this software.

Pros

Phreesia made self-check-in at our clinic incredibly simple, with the added benefit of collecting copays on the tablet. It has notably enhanced patient satisfaction and reduced wait times.

Cons

Older individuals may find it intimidating, but our staff assists them through the process. Occasional system bugs occur, but they do not outweigh the benefits.

Pros

I luv the security features, such as email notifications for messages from doctors, requiring login for viewing.

Cons

Customization could be easier. For appointment reminders, viewing messages in emails would be preferable to logging in and making a phone call.

Pros

While it offers insurance verification to a certain extent, it is not always accurate.

Cons

Phreesia pads frequently freeze, and interviews are overly long for patients. Support service has not addressed these issues adequately.

Pros

I appreciated that parents could easily complete patient information, and it was legible also the ability for them to handle bills, set up payment plans, and discreetly pay with their credit card was fantastic.

Cons

Forms did not automatically integrate with patient charts.

Pros

From setup to ongoing adjustments, the customer service has been outstanding. Phreesia fulfills our primary need for eligibility and benefits checking, although we don't utilize all its features.

Cons

Customization is lacking, impacting our workflow. However, customer service has been receptive to feedback.

Pros

The concept was excellent and the tablets are durable. Integration with our EHR, NextGen, was seamless.

Cons

This solution is not suitable for our patient demographic. Many are not tech-savvy despite smartphone usage.

Pros

Phreesia's simplicity stands out. Sending electronic intake forms to patients before appointments is my favorite feature. It ensures timely appointments and eliminates paperwork delays.

Cons

Patient details must be entered before check-in on the tablet.

Pros

The cost-saving aspect of digital forms is remarkable. Having them on Phreesia and integrated into the EHR saves a significant amount of time.

Cons

The con is that patient are initially resistant but find it simple to use once familiar.

Pros

It saves me time by automatically accessing insurance details via WiFi and offering customizable forms.

Cons

Monthly bills vary based on income. The system is slow but gets the job done.

Pros

While customer service was informative about Phreesia's limitations, it might suit practices with minimal patient interaction better. However, for more complex needs, communication may lag.

Cons

The software could not handle office documents efficiently. We never used it due to functionality issues and contract obligations.

Pros

The ease of use and access to support are commendable. Quick responses from Phreesia Support help resolve any issues promptly.

Cons

I believe tablets could benefit from a more modern design, particularly for our older patients.

Pros

Patient engagement and payment compliance have seen significant improvements, with prompt copay and balance payments upon request.

Cons

While server freezes were initially an issue, I have noticed a reduction in occurrences over time.

Pros

I like the Direct EHR upload capability and reduced document scanning time benefit support staff efficiency.

Cons

From my perspective, integrating discrete data is crucial for improving the product. Moreover, the wording of questions on mobile check-in could be clearer.

Pros

Their Single-system eligibility checks and seamless EHR integration, coupled with pre-appointment patient completion of all necessary materials enhance efficiency for both staff and patients.

Cons

I have observed delays in initiating support cases and it is frustrating that family balances do not transfer seamlessly to Phreesia.