Phreesia Reviews

Pros

I appreciate the accessibility it offers our staff and the ease of communication for both clinical staff and patients.

Cons

The only thing I would change is with integrated software, I wish it could recognize appointment types and reasons automatically.

Pros

My patients enjoy an excellent check-in experience, whether in-office, early check-in from home, or for telehealth visits. Its seamless integration with our EHR and robust insurance verification platform sets it apart.

Cons

I can not find any drawbacks to using Phreesia.

Pros

Phreesia's flexibility and ingenuity extend beyond patient intake and insurance verification. It serves as a resource for various healthcare demands, facilitating data capture for compliance and communication with patients regarding new programs or office protocols.

Cons

Like any software, there are limitations, but with Phreesia, many stem from our EHR software, not Phreesia itself. The positive side is Phreesia's responsiveness to client suggestions and needs, actively seeking solutions.

Pros

Overall, I LOVE it!!!! Phreesia is very user-friendly and easy to navigate.

Cons

I'd appreciate the ability to tweak surveys and analytics without overhauling the entire system.

Pros

I appreciate that Phreesia directly posts payments into our practice management system, reducing the time our payment posters spend reconciling payments.

Cons

While Phreesia may be slightly pricier than other software, I believe its features compensate for the price difference.

Pros

It proves somewhat valuable in patient registration, especially when integrated with our existing EMR. However, it does necessitate at least one tablet.

Cons

Concerns about patient privacy persist, not specifically with this software but with similar solutions, given the likelihood of data collection.

Pros

Easily gather patient data before arriving at the practice.

Cons

Phreesia's gathering of insurance information could be improved to accurately identify patient insurance plan benefits.

Pros

Phreesia has significantly enhanced our overall collections by providing real-time insurance verification and sending interviews as e-documents, setting us apart from other facilities.

Cons

The interface is cumbersome, leading to duplicate encounters, multiple documents in EHR, and variable lag times between appointment entry and Phreesia population.

Pros

The software has boosted our collection of outstanding balances and co-pays for the day of service.

Cons

Some of the elements we needed for our EMR do not integrate seamlessly as discreet data.

Pros

Over the past five years, Phreesia has gradually transitioned our office to nearly paperless. Patients appreciate the ability to complete forms before appointments and clinical integration has expedited patient triage, aiding our providers in staying on schedule.

Cons

The screw-on plate on the back of the tablets easily breaks when patients drop them.

Pros

Phreesia remains user-friendly with continuous improvements tailored to our practice's needs.

Cons

I like to see the ability to calculate patient liability based on our fee schedule.

Pros

It is highly user-friendly for our patients, streamlining the check-in process and allowing seamless integration with our EHR. The credit card on file feature has been transformative, improving our AR status and saving staff time.

Cons

At this point, I can not think of anything I dislike.

Pros

I found it easy to navigate when checking appointments and tracking the check-in process.

Cons

Payments sometimes did not bridge over to Intergy, our billing software, causing inconvenience in ensuring accurate posting to patient accounts.

Pros

Setting up and using Phreesia in the office is straightforward, especially with standardized check-in templates.

Cons

Connectivity issues occasionally arise, resulting in lost information and longer patient check-in times. It's not always intuitive for our older patients, and the ads at the end can also cause confusion.

Pros

By eliminating paper paperwork at the front desk, we have saved time on medical history entry.

Cons

The inability to send out interviews without an appointment and customize payment reminders, which we use for pre-pays, is frustrating.

Pros

The versatility of Phreesia is its greatest strength. When fully utilized, it pays for itself by facilitating patient intake, pre-collection, eligibility checks, and comprehensive data analysis.

Cons

I wish there was more room for customization to suit our practice. With four different locations, each may have specific differences that Phreesia could accommodate.

Pros

I appreciate the pre-registration feature, which saves time for both patients and the front desk staff. It also allows for advance payment, eliminating awkward conversations at check-in.

Cons

I am not fond of the amount of information that needs to be manually entered, especially in designated fields like Emergency Contact and Release of Confidential Communication.

Pros

While initially good, the software had limitations such as bulky machines and lack of integration with our EMR, leading to manual data entry errors. However, it did help reduce paper usage.

Cons

I disliked that eventually, our ability to work with the software was taken away. Despite platform upgrades, integration with our EMR remained elusive. Ultimately, the pricing options forced us to seek alternatives.

Pros

This software significantly improves efficiency in both front and billing office workflows, while also reducing paper consumption and equipment wear.

Cons

Rolling out to patients requires careful scripting and providing ample support throughout the process.

Pros

Unfortunately, as a payment provider, my experience with this software was terrible.

Cons

I spend ten minutes trying to convince your AI that I am not a robot.