PIMSY EHR Reviews

“Ideal for mental and behavioral health organizations

Pros

From my experience, PIMSY feels like a system built specifically for mental and behavioral health organizations of different sizes. Even smaller practices can really benefit from it. I also feel confident using it because the data protection measures are strong, which is important in this field.

Cons

What throws me off is how the calendar behaves. I wish I could easily view a client's past appointments along with the upcoming ones right from the dropdown instead of clicking around to find that information.

“new claim formats get developed quickly

Pros

I really appreciate how quickly new claim formats can be created when insurance companies change their requirements. I also like that I can set up the system to match the workflow that already feels natural for our organization instead of having to rework everything.

Cons

Setting up different security access levels has been tough for me especially when many coworkers rely on different parts of the system. When one person adjusts something, it can unintentionally affect everyone else and that makes things confusing.

“Helps me get organized

Pros

PIMSY keeps me organized and helps me stay on schedule when handling clinical records, which takes off a lot of stress during busy days.

Cons

There are times when I try to get my notes or treatment plans done and the system goes down, which slows everything down and throws off my workflow.

“fits our requirements

Pros

For our agency, which sees thousands of sessions a year, PIMSY has fit our needs well. As we've grown, their team has guided us in adjusting features to support our changing workflows. There are still many features we haven't even used yet so it feels like there is room to expand over time.

Cons

My main issue isn't with the software but with not having enough time to really dig into everything it can do. There's so much available that I haven't fully used yet.

“Great support over the years

Pros

I've been using PIMSY since 2015 and I honestly appreciate how much support I've received over the years. As a solo practitioner, it has taken a huge amount of administrative weight off my shoulders. I was given one-on-one help customizing the system to how I work including how I process visual information. Submitting claims, handling payments, scheduling, documentation and secure video sessions are all built into one setup, which keeps everything connected. The automatic switch to backup video when the main provider went down once was a life saver. I also like that updates are clearly communicated. The support team stands out in how quick and genuine they are, and I've seen them actually take user suggestions seriously. Even after natural disasters affected their local area, the system never went down. The pricing feels fair for what I'm able to do inside one platform and I recommend it to anyone needing an EHR that supports compliance, billing and documentation all in one space.

Cons

I honestly don't have a complaint here. Anytime I needed something changed or needed clarification, their team responded and helped me work through it.

“responsive team

Pros

I like that the support team is quick to respond and always willing to help when we have questions or need guidance.

Cons

Some updates or adjustments don't always fit well with how our team prefers to work so not every change ends up working for us.

“Helped me grow professionally

Pros

In my opinion, being part of PIMSY helped me grow professionally. I developed more confidence and direction in my mental health work, especially when moving into addiction support.

Cons

I realized most of the difficulty I had came from my own habits, not the software. The system itself is solid. Once I adapted, I felt more comfortable working across different areas.

“easy to use system

Pros

It is easy for me to use and the staff at PIMSY are approachable, helpful and pleasant whenever I reach out.

Cons

The text used to appear too small for me but that issue was taken care of after Danielle helped me adjust the settings so that problem is now resolved.

“Working to improve

Pros

I found it pretty easy to learn and use, especially with the Forms having checkboxes for ease of use.

Cons

I am finding it not always reliable, and the app is difficult to access.

“Pim June 2023

Pros

The customer service has been excellent. I always receive courteous help in a timely manner.

Cons

I wish there was a tutorial or book for how-to questions.

“Pimsy means everything for us

Pros

I appreciate how Pimsy can be customized to my needs. The team is very responsive and cares about my work. It's the best and most reliable platform I've used.

Cons

It's not 100% built for some of my non-behavioral health programs.

“An Assett to Agency Operations

Pros

I love how customizable Pimsy is. While other systems in the same price range might be a bit more user-friendly, they are highly cookie-cutter in nature and lack the customization options that Pimsy allows. I found that other systems with similar customization features were MUCH higher in cost. These features enable me to run unique reports and gather very specific (and extensive) data for research efforts. I also found the amount of development time included in the startup rates very generous. My staff have no problem navigating the system after the usual learning curve. Pimsy has been a huge time-saver on both the clinical and administrative fronts.

Cons

I feel like Pimsy is on par with competitors and gives the most value for the money. There are very few obstacles that the Pimsy team has not been able to either resolve or identify a workaround for.

“Fits the need.

Pros

Very adaptable to our clinical needs. Documents are easily modified. It has helped my staff to get everything organized. Their portal and navigation systems are very easy.

Cons

It rarely freezes due to some glitches.

“Best choice for your practice!

Pros

PIMSY keeps our clinical work very organized. Its a great asset to our work because it has a user-friendly database. its scheduling feature is a lifesaver!

Cons

It has to stay connected to the internet or it loses connection.

“Affordable options for EHR solution.

Pros

This software is made suitable for mental health providers. It has flexible and personalized features that meet your clinical requirements just as you want. Customer service is highly responsive which makes the customization process effective at an affordable price!

Cons

I rarely get an issue of system freeze but that might be due to overloading.

“Very capable system!

Pros

We were looking for a capable yet budget-friendly EHR system and we got PIMSY. It was the best decision because the set-up was extremely easy and transfer of all the documents was trouble-free. Secondly their customer support provides excellent training programs to understand this software with great capabilities.

Cons

No complaint.

“A great choice for mental health practices

Pros

PIMSY provides one-stop shopping for everything a mental health practice could need in software. It has an easy-to-use client database (with sections for scanning in documents), can take payments and apply charges to a client's account, and has a scheduling feature. It also offers great customer service from the PIMSY staff. There are plenty of reports available for running everything from balances owed by clients to finding monthly account receivables, and if there are notes not yet started by clinicians.

Cons

It has to be connected to the internet, so if the web connection drops, the software will shut down. This can be difficult when working in inclement weather.

“Pimsy review, a user friendly platform with outstanding customer service

Pros

It has been great for my company as we've been able to build custom documents that fit the needs of our clients. I enjoy being able to be a power user, manage all of my employees, and easily assist them when they need help. I like being mobile in the community while using the Pimsy portal. When working with clients, it has increased productivity as employees can easily access the documents they need during sessions or care coordination meetings. The layout of PIMSY has been user-friendly, and employees have been able to navigate the system easily.

Cons

PIMSY freezes quite often, and there have been glitches that development has not yet been able to fix, but they have tried hard to help me. I am on the professional platform, which is nice, but PIMSY continually reminds me that I could have the Platinum, but I just cannot afford it. The portal is hard to navigate, and employees are not always able to capture signatures.

“If You Want Excellence Then Look No Further Pimsy Product

Pros

Pimsy's well-trained staff has made using the Pimsy product a breeze. My agency transitioned from paper files to electronic paperless files easily without compromising the integrity and quality of our existing documentation. The well-trained staff took my agency's documentation to the next level. Equally important, Pimsy's software is user-friendly; with hands-on practice, I became a pro in no time as long as I put in the work.

Cons

Pimsy has so many features packed within one product that, to be honest, I can't identify a feature that is missing.

“Excellent affordable option for Electronic Health Record Software

Pros

The software is geared toward mental health providers. It is very flexible and can be customized. If they don't have what I need, I just ask, and they will try to accommodate.

Cons

Sometimes I get screen freezes or lock-ups. It's rare, and I don't know if this issue is PIMSY or something else.

“Great software for behavioral health providers or facilities!

Pros

Once I was trained on the software, it became user-friendly. If I have a question or forgot how to do a task, it's easy to log on to the PIMSY help desk and reference videos or PDF files on most topics. In addition, the software is updated frequently based on industry demands, and PIMSY is willing to accommodate most needs specific to each company. It's also nice to be able to log in remotely to check the calendar for upcoming appointments.

Cons

There is no way for me to calculate or track the out-of-pocket maximum for patients within the system. At times, this can make it hard not to overcharge patients. At times, I will lose connection since the program is cloud-based. When the connection is lost, the information that was being entered can potentially be lost as well. Because of this, an autosave feature would be nice.

“Thank you so very much PIMSY Team!!

Pros

This software is so easy to use! I'm not an electronics or software person, and typically, if something has too many steps, I give up and ask someone for help quickly. With PIMSY, the software is very user-friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

Cons

The payroll system does not have all that I need. However, with that said, the PIMSY team has been tenacious, has had constant follow-up after each change, and continues to work with me to be able to create the payroll form we need, and our payroll company needs.

“Pimsy has an amazing staff and they are always helpful

Pros

Their flexibility to create notes and forms is superb. Knowing I can create everything we need and if I get caught in a snag or can't figure out what's going on, the Pimsy team are always on top of it and willing to help with an amazing attitude. I could not ask for a better team.

Cons

I would like for remits to attach a PDF directly to the claim, and for the line items to stay on one continuous line instead of extra lines being populated when working a claim.

“Very Happy with PIMSY EHR

Pros

Inspiring Minds Inc.'s Psychiatric Rehabilitation Program needed an affordable EHR system to help streamline the services we provide to our clients and be affordable on a very tight budget. We found exactly what we needed in PIMSY. There are many reasons PIMSY Mental Health EHR works for us. Here are my top three: setup was a breeze and didn't require a lot of work on our part PIMSY did all the heavy lifting; PIMSY trained our staff on the new system. When we were first introduced to the PIMSY system, it was a little overwhelming because of its many capabilities. The support staff at PIMSY spent many months training our staff on the parts of the system that pertain to our program. PIMSY support is out of this world. After training was completed and our EHR system was up and running, we were not on our own, PIMSY support was right there with us every step of the way. Every time there was a problem with the system, PIMSY support was there. If our staff needed to be retrained on any part of the system, someone was there to walk them through it again. After we became more proficient with the system and realized that additional forms were needed, PIMSY support helped with that also. I would recommend PIMSY to anyone with a mental health business of any size needing a reliable EHR system. It simply works great.

Cons

I have no complaints, it is a large system with many capabilities, and not all may be useful to my particular program.

“Very user friendly with outstanding customer support

Pros

My experience with PIMSY has been remarkably positive. Some of the things I like about this software are: excellent customer service, many useful reports, high levels of satisfaction among our staff, very stable, highly customizable, and a one-stop shop for scheduling, notes, payroll, billing, etc.

Cons

I honestly can't identify anything I dislike about this system.

“Comprehensive-User Friendly Product

Pros

What I like most: The PIMSY team, they make implementation and setup so easy. Trainers are very accessible to address issues. I love how I can set up the record to capture the data required for our specific needs, and the reports are very useful. Having the Human Resource personnel file in the system makes tracking training, credentials, and insurance network information easy and accessible. The user profile can be created so staff can access certain items in their personnel file, which saves time with our limited resources.

Cons

I wish I could access it via a smartphone.

“Very Pleased Client

Pros

I think it is incredibly user-friendly and fits perfectly with our business objectives. The customer support could not be any better.

Cons

The reports are not as user-friendly as I would like, and having to save in two different places on the invoice screen is a little strange.

“PIMSY Mental Health EHR revieww

Pros

I like that I can customize some portions to meet our needs. The system is user-friendly, easy to use, and learn. I love the renewal portions, so we are always up to date on our stuff.

Cons

Some of the updates were not user-friendly. However, they made an option so I can use the old version, so it's all good!

“PIMSY allows our business to grow successfully

Pros

PIMSY has allowed our Non-Profit to be productive and successful at an affordable cost. Scheduling, medical records, coordination with Pediatricians, and billing in one system is simple. PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing!

Cons

PIMSY works hard every year to improve their software and meet the needs of their customers. Understanding the initial build well is critical, and taking the time to carefully learn and review options will ease any long-term stress for me.

“Steep learning curve

Pros

There are lots of features and customization options. It's good for administration and billing. However, this software tries to be the best at many things and falls short.

Cons

It uses a lot of bandwidth and is less helpful for therapist note-taking. There's a steep learning curve, too many features, and it tries to do too many things.

“Basic and Easy to use

Pros

As a therapist, I found the software simple to learn, navigate, and use.

Cons

It was basic and did not include many functions that other similar programs offer.

“Pimsy EHR is a decent practice management software.

Pros

I found Pimsy pretty easy to use. I love the reminders, for example, if I forget to write a client note. I love that I can build a report and add documents as needed. The functionality of the product is really good.

Cons

Learning the software is a bit of a learning curve because I can customize so much. The billing side of the software was difficult to navigate, but support was helpful.

“We have been using PIMSY for about two years and have had a positive experience.

Pros

The software is easy to use and has many features that make workflow easier. The support team has been great in implementation and continued support.

Cons

At times, the billing side of the program has been difficult to navigate, but the support team has been helpful in this area when needed.

“Clunky software

Pros

This product offers good features for billing and notes. There are automatic preset notes for progress reports. It's easy to look at each client's chart/file, bringing up all notes, demographic info, billing, etc.

Cons

This product can only operate on Windows, and it runs VERY slow. I always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

“PIMSY is exactly what we needed as a small non-profit agency and behavioral health provider.

Pros

With a variety of payment sources outside of the typical self-pay and private insurance, PIMSY has been responsive to my requests for custom reports, invoicing, and processes to help streamline billing. It has enabled me to be more aware of and efficient with my time and recognize where I need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliance to 99.8% compliance in one year! My therapists find it easy to document services, and my billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone I've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck with this system, and it was worth the investment!

Cons

There are so many features, settings, and ways to customize PIMSY that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer my questions, but sometimes I feel like I have to click five menus and twenty buttons before I fix a problem.

“Excellent EHR with extensive feature set

Pros

PIMSY EHR is an entire practice management software package. Not only does it document and organize patient charts well, but it also offers many practice management tools that add value to the organization. PIMSY's customer support is responsive, motivated, and thorough.

Cons

There has been the occasional lag when using the system. However, it has improved every few months with ongoing updates to the software.

“A powerful yet very affordable system geared for behavioral health .

Pros

The software has everything I could want in terms of functionality for an EHR: automated billing, a nice scheduler that clinicians can perform all their tasks from (notes, etc.), an extensive online patient portal, patient reminders, alerts, an easy-to-use catalog of diagnosis codes, custom note templates, and surveys. They thought of everything I could want and more, and it offers a lot of customization.

Cons

There are some things with the interface I don't like. I would like to see better ability to drag and drop appointments on the calendar. Also, a dropdown on the calendar that has a list of all appointments for a patient when I have a specific patient selected would be very helpful rather than having to flip back through the calendar. I feel like some of the Excel-based lists where things are stored, such as patient documents, look kind of bare bones, though some improvements have been made. Most importantly, I would like to see PIMSY partner with a clearinghouse and integrate it into the software. This would make billing that much easier.

“PIMSY EHR for Behavioral Health Provider

Pros

The program is indeed "intuitive," just as the PIMSY sales staff described. I received excellent support during onboarding and setup. I value the customizable alerts, prompts, and lists for tracking treatment authorizations, patient documents, billing/claims, and staff credentialing. It supports payroll calculations and allows me to customize the patient portal to include necessary documents and behavioral health surveys.

Cons

I find the font size difficult to read when scrolling through lists with multiple options. I'm also unable to print medical claims and billing directly from the website, which is frustrating.

“PIMSY is an evolving system to use, it's customer service is second to none

Pros

PIMSY is definitely evolving. I like being able to discuss with customer service what is working and what is not, and the development team is willing to find fixes to accommodate our needs. After working with PIMSY and learning the system for about six months, I find their customer service remarkable. They always take the time to walk me through any issues, and if they don't have an answer, they make sure to follow up and resolve the situation.

Cons

I wish PIMSY had more features, such as the ability to set start and stop dates/times for separate schedules for clinicians. There is a significant learning curve when starting anything new, but at least I have their support team and can use the chat forum when I can't be on the phone.

“The training and customer service is exceptional. The program is a compliment to our services.

Pros

I enjoy that I can customize reports and constantly view accurate data. These reports help me assess patient care quality measures, audit counselor notes, and monitor financial records and income flow.

Cons

Like any system, there are issues such as speed and restrictions. My least favorite aspect is the billing department's inability to print an invoice or file Secondary Insurance electronically.

“I love PIMSY and have used it for the past several years.

Pros

I love the functionality of PIMSY. It allows me to handle all the tasks necessary for running my practice, including payroll and viewing therapists' notes, among other things.

Cons

I wish it were a bit faster. I think because it's so data-laden, it runs a bit slow at times. Sometimes it feels complicated, so I avoid some tasks, but the customer support is just first class.

“Overall, moving to Pimsy has been a very positive experience and we are very happy with the outcome.

Pros

I really like that PIMSY meets all our needs in one program. It incorporates billing, scheduling, and electronic health records and seamlessly connects the three for ease of use.

Cons

From a billing perspective, I would like to file Secondary claims electronically. Also, there are times when I need to drop a claim to paper, and I can't do this on PIMSY. The program could be faster when moving between programs and within the calendar when scheduling.

“The customer service team is wonderful. They are knowledgeable, helpful, and patient.

Pros

The program is full-featured, providing all the tools needed to manage records and submit claims electronically. I don't have to worry about backups or paper files. I appreciate the different permissions for various users, the built-in reports, and the document storage.

Cons

The fact that I can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

“Pimsy Rocks!

Pros

I find PIMSY easy to use, with tons of functions and the best customer support ever! The team taught us how to build our system, giving us the knowledge to reduce time when an issue arises.

Cons

Customer service and responsiveness are basically nonexistent.

“AN AMAZING PRODUCT WITH AMAZING CUSTOMER SERVICE

Pros

I value how PIMSY is completely tailored to my needs and wants. It's designed to make me efficient in my day-to-day activities.

Cons

The learning curve is steep. However, it's impossible to have such a product with all the options and customization without a learning curve.

“New PIMSY User

Pros

I enjoy the ease of use and billing features.

Cons

None.

“Not a Happy Customer

Pros

The price is good.

Cons

Not all features work all the time. It is hit and miss. Just saving a document is difficult. I cannot upload additional documents into the system. Customer service and responsiveness are basically nonexistent.

“PIMSY is Great!

Pros

I enjoy the ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.

Cons

Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!

“Makes reporting and documentation so much easier!

Pros

PIMSY has allowed us to maintain more complete records for our clients and provides the ease to pull information and reports promptly. Our documentation process has become substantially more standardized, ensuring consistent information for any client.

Cons

Since I do not need some of the functions, I have had to find "work arounds" for a few items, but the support team has always found solutions for me.

“Excellent Software for our business.

Pros

When I first spoke with our representative, I had 100% confidence that he understood our needs and how to tailor the product to fit us perfectly. He did not try to sell us anything unnecessary. His understanding of the healthcare industry and all office aspects gave us relief, knowing his guidance and support were part of the plan. Each interaction from there was excellent, from the IT guys helping us understand what we needed in the office to billing our first client, handled with patience and professionalism.

Cons

I am still learning all that PIMSY has to offer and look forward to growing into this program.