PointClickPay

What Is PointClickPay?

PointClickPay is an online payment platform from CBOSS for facilities using PointClickCare. It lets residents and guarantors view statements and balances and make credit, debit, or ACH payments. Payments are posted to PointClickCare, while users can manage multiple residents from one account or pay the same invoice. The platform also tracks invoice balances, supports technology fees, and sends monthly email reminders with links to statements and payment options.

What Is PointClickPay Best For?

The software’s standout capability is multi-party payment tracking, allowing multiple users to pay the same invoice while tracking the balance in real time. This helps prevent overpayment and gives users greater clarity on the remaining balance.

How Much Does PointClickPay Cost?

PointClickPay pricing typically falls between $75 and $300/facility/month, based on industry benchmarks for niche healthcare billing and patient payment portal solutions serving small and mid-sized long-term and post-acute care facilities.

The price range below is an estimate for budgeting purposes only:

• Implementation And Onboarding: $500–$2,000 - Account configuration, PointClickCare setup, payment workflows, and staff training
• Payment Processing And Technology Fees: $50–$500/month - ACH and card transaction processing, technology fees, and payment-volume-related charges
• Statement Print And Mail Services: $0.75–$3 per statement - Printing, postage, and mailing of resident billing statements
• Enhanced Notifications: $25–$150/month - Optional text or phone notifications beyond standard monthly email reminders

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

PointClickPay Integrations

The vendor has not listed any available third-party integrations for this software.

How Does PointClickPay Work?

Here's how you can get started with the software:

• Log in using an email address or Google login
• View resident statements, balances, pending payments, and payment history
• Make credit, debit, or ACH payments through the portal
• Manage payments for multiple residents from one account
• Allow multiple users to make payments on the same invoice
• Receive monthly email reminders with links to statements and payment options
• Opt for statement printing and mailing when a paper option is preferred

Who Is PointClickPay For?

PointClickPay software is suitable for the following industries, including:

• Government
• Healthcare
• Service Industries

PointClickPay Use Cases

Based on our analysis of PointClickPay's capabilities, we have identified key scenarios where the platform is commonly used:

1. Collecting Payments From Multiple Responsible Parties

Long-term care facilities may have multiple family members or other responsible parties contributing toward the same resident invoice. PointClickPay’s Multi-Party Payments feature lets multiple users make payments on one invoice while tracking the remaining balance in real time. This helps users see what has been paid and reduces the risk of overpayment or uncertainty.

2. Managing Payments For Multiple Residents

Family members or guarantors responsible for more than one resident may need to manage separate balances and payments. PointClickPay’s Multi-Account capability lets users make payments for multiple residents from a single account. This provides one place to access and manage payments across resident accounts.

3. Offering Online Payment Options To Residents And Guarantors

Facilities that need to accept payments remotely can use PointClickPay to let residents and guarantors pay from a phone, tablet, or computer. The platform accepts credit, debit, and ACH payments and posts payments back to PointClickCare. This gives responsible parties an online way to review balances and submit payments without relying on in-person payment processing.

4. Sending Payment Reminders For Outstanding Statements

Billing teams that need to remind residents or guarantors about outstanding balances can use PointClickPay’s Notifications feature. The platform sends monthly email reminders with direct links to statements and payment options. Users can follow the link to review the statement and access available payment methods.

Is PointClickPay Right For You?

Are you looking for a PointClickCare-integrated payment platform that simplifies resident payments and tracks invoice balances in real time? PointClickPay helps long-term care facilities manage online payments while giving residents and guarantors access to statements, balances, and payment options.

PointClickPay offers multiple account authentication options and is PCI Level 1 compliant, helping protect residents’ payment information. Built on CBOSS’s Central Payment Portal (CPP), it also provides access to a flexible payment infrastructure designed to consolidate payment processing.

Still not sure if the software is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision regarding PointClickPay features and more.