Hospital & Health Care, 51-100 employees
More than a year
“Practical for Small Offices”
Pros
The ease of use is a highlight. Setting up the product for a single-provider practice was quick transitioning from Athena without extensive training.
Cons
Insufficient features limitations in manipulating templates creating documents and receiving faxes or lab results. Limited integration with specific providers.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
6
Functionality
6
Medical Practice, 1-10 employees
More than a year
“Easy”
Pros
Very easy to use requiring no training. It's simple fast and integrates easily with labs and radiology.
Cons
Slow implementation of new features hinders the ability to advance the practice efficiently.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
4
Mazzare Medical Pllc, 1-10 employees
“Not that great”
Pros
It is a good product for all that I require. It can be accessed through phone as well, which has adequate features that helps you get the job done. It is user-friendly. The price seems reasonable. Has the ability to customize. The support is robust at the beginning.
Cons
The system isn’t intuitive. You would need a lot of practice. There aren’t as many collaborators as you’d like. The follow-up after the initial set-up is quite poor.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Contra Costa Pathology Associates, 11-50 employees
“Practice Fusion”
Pros
There isn’t anything good about this system that I can talk about. We are able to submit unsolicited results for our clients, but fifty percent of the time they don’t even receive them.
Cons
Our clients always keep complaining about the fact that the results they receive are half complete. They also face problem while filing results to the patient’s charts.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
5
Functionality
6
Hope Mobile NP, 1-10 employees
“Does the work”
Pros
I like that all the information is in one place. It is easy to access. It is easy to use, and everything else seems to be quite organized, which is great. It does what we require it to do, so we’re doing fine with it.
Cons
For someone like me who doesn’t really know quite the spellings of many medical terminologies, it should have an autocorrect feature added to it.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Medical Practice, 1-10 employees
Less than a year
“Good not great”
Pros
Good pricing reasonably user-friendly supporting MIPS reporting and offering some customization. Robust support was available at the beginning.
Cons
Poor follow-up post-initial setup lacking intuitiveness requiring extensive practice and fewer collaborators.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
2
Functionality
6
Medical Practice, 11-50 employees
More than a year
“Practice Fusion”
Pros
Personally I don't have many positive comments about Practice Fusion. While we can submit unsolicited results for our clients half the time they do not receive them.
Cons
Clients facing issues receiving or filing incomplete results for patients' charts are a concern.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Hospital & Health Care, 1-10 employees
Less than 6 months
“Works for what we need”
Pros
It's user-friendly well-organized and provides easy access to everything.
Cons
The absence of autocorrect can be frustrating for those not well-versed in medical terminology.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
COASTAL MENTAL HEALTH CENTER INC., 51-100 employees
“Review”
Pros
With the help of this software, we were able to understand many programs in the medical field, which is kind of great. I really loved this software when I was in school for medical assistant. In several of our classes, we used it to practice.
Cons
It helped us understand the EMR, so I don’t think that I dislike it in any way.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Health, Wellness and Fitness, 1-10 employees
“Customer Support”
Pros
It isn’t an expensive product which is why people tend to go for it, and they make it so easy and friendly for you to sign the contract.
Cons
I was only able to connect with the customer support once and that was at the beginning. After signing the yearly contract with them I was unable to get any kind of help from their support team. I wanted to set-up my e-prescription and couldn’t, yet I kept on paying a monthly fee for something I wasn’t even using. The customer support becomes non-existent once you sign the yearly contract.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
3
Medical Practice, 1-10 employees
Less than 6 months
“Unprofessional unethical incompetent”
Pros
It carries out basic EMR functions has an appealing visual design and comes at a reasonable price.
Cons
Numerous issues to list including unprofessional and unethical customer service with no satisfactory answers. The suggestion board is ineffective leaving valid suggestions ignored for over five years.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Mental Health Care, 51-100 employees
Less than a year
“INSURANCE VERIFICATION SPECIALIST”
Pros
During medical assistant school it was cherished for practice across various classes.
Cons
It proved beneficial for school practice aiding in the understanding of EMR without notable dislikes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Hospital & Health Care, 1-10 employees
Less than a year
“customer service”
Pros
Among the more economical choices and the contract signing process is straightforward and amicable.
Cons
Customer support is lacking and setting up e-prescribe is challenging. The initial year is under contract making cancellation difficult especially when unable to contact customer service.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
2
Functionality
4
Hospital & Health Care, 500+ employees
Less than a year
“Great for our office!”
Pros
Transitioned to Practice Fusion for comprehensive EMR needs finding it excellent with a user-friendly interface.
Cons
Printing patient report pages sometimes leads to formatting issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Not suitable for Clinical Massage Therapy Practice”
Pros
The interface is clear navigation is easy and the color scheme is vibrant enhancing menu accessibility.
Cons
Inappropriate and not useful for a medical massage therapy practice that doesn't record patient vitals.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
9
Functionality
4
Not Specified, 1-10 employees
More than a year
“Fee free is now a monthly fee!!”
Pros
It's easy to use with a minimal learning curve.
Cons
Poor integration with billing software excessive log-on security and a cumbersome scheduler create usability challenges.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Beggers Can't Be Choosey”
Pros
Practice Fusion offers a free EHR program requiring payment only for doctor licenses. The week view of the schedule and the option for emergency logins are appreciated.
Cons
Despite improvements Practice Fusion is still not very user-friendly. Scanning and uploading documents individually is time-consuming leading to delays.
Rating Distribution
Ease of use
4
Value for money
9
Customer Support
7
Functionality
4
Not Specified, 51-100 employees
Less than a year
“Great Easy to Use Software”
Pros
A straightforward software for organizing patient notes and history.
Cons
The process can be cumbersome requiring back-and-forth navigation for entering information.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
More than a year
“Great for PT records”
Pros
Easy upload of PT records and files is a notable feature.
Cons
Organization could be enhanced and there's a need for additional search options.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Medical Practice, 500+ employees
More than a year
“Overall not terrible.”
Pros
Considering it's free and web-based this EMR is acceptable but lacks some functionality and information sharing with other systems.
Cons
Limited sharing capabilities with other systems necessitating manual scanning for information import.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
6