Practice Fusion Reviews

Pros

Extremely easy to navigate through the portals.

Cons

Not a supporter of cloud-based systems but it's suitable for on-the-go work.

Pros

Gets the job done covering basics online with the ability to port to billing software and receive lab results for a fee.

Cons

Customer service is rarely available and tickets or emails lead to no solutions. The license agreement is inflexible and the software lacks intuitive features.

Pros

Fairly intuitive but the negatives outweigh the positives.

Cons

Described as having absolutely horrible customer service.

Pros

Despite not using the software there's frustration due to being stuck paying for it under a fraudulent business model.

Cons

Billing issues persist despite cancellation attempts suggesting a problematic business model. The customer service remains unresponsive.

Pros

Convenient with the ability to customize templates.

Cons

Customer service isn't readily available and some representatives lack both patience and professionalism.

Pros

This EMR software offers comprehensive features at an affordable price.

Cons

Exploring the software is necessary to understand all its functionality.

Pros

Easy installation and frequent updates to meet new requirements.

Cons

Immediate phone contact can be challenging but responses to created tickets are generally swift.

Pros

Scheduling appointments and printing medical records is easy.

Cons

There's no option to block out holidays manually and reports generated are inaccurate.

Pros

We have used Practice Fusion for three years and it worked great for us. it is simple and hassle-free. the EMR is entirely web-based so data retrieval was easy and data loss, not an option. we recently had to switch EHR because practice fusion does not offer practice management and billing which made collections very hard for us to keep track of.

Cons

Customer service can be a little inconsistent because it takes a long time to get in contact with someone who will help you.

Pros

User-friendly on various devices with diverse hardware limitations.

Cons

Offers fewer in-depth options compared to other systems on the market.

Pros

Practice Fusion initially a feature-rich and free tool has seen minimal updates in the last couple of years despite subscription fees.

Cons

Inability to send patient appointment reminders via text no direct faxing of patient records and an unusable document attachment feature. Support representatives lack product knowledge and there's minimal billing integration.

Pros

Enjoyable on the patient side providing medication and visit information.

Cons

The language and wording can be overly complex preferring explanations from staff.

Pros

Comprehensive for running a functional medicine clinic including HIPAA-secure EHR patient communication portal payments scheduling direct lab result sending and various reports.

Cons

The software includes numerous features that require exploration to be fully utilized.

Pros

Enabled meaningful use and the software was initially free.

Cons

Improved customer support staff and online chat support are needed.

Pros

Used to be easy and free but now with a cost and lacking customer support making the weak support even more noticeable.

Cons

The absence of customer support is a significant issue for a system crucial to both doctors and patients.

Pros

Practice Fusion once a free EMR option recently shifted to a paid platform altering its initially attractive free feature.

Cons

Using it is cumbersome and beyond basics figuring it out proves challenging. The abundance of templates from various providers and clinics leads to confusion when selecting the right one.

Pros

The software's main advantage lay in its free usage. Furthermore being a web-based application eliminated the need for an in-office server. PC and iPad support facilitated smooth doctor interactions and essential functions like charting and management consistently performed well. Compliance within the platform was an additional positive aspect.

Cons

The main concern arises when the internet connection is lost. Unlike on-site servers web-based systems demand a backup plan for seamless operations.

Pros

Our office effectively utilized Practice Fusion for a duration of three years.

Cons

Acquiring customer support was occasionally challenging.

Pros

We have been using Practice fusion for a long time since it was free. Now that have begun charging for it, there have been many improvements with each upgrade. The workflow is more streamlined than it ever was before. Although there is still a lot of room for improvements. I love some of the new features. Patients notes have to be one of my favorites. Interaction between different departments used to be difficult before but the integration has considerably improved now. Their partnership with Kareo’s billing system is among their greatest decisions.

Cons

They have made many improvements in the past year by increasing interaction between different modules and the systems usefulness. The interface can sometimes seem too cluttery. The reports could still use some tweaking and more features to help ease locating data. I wish their customer service was more accessible.

Pros

When I first got started in the medical healthcare business, I found Practice Fusion very promising for a free EHR, and because it would help me ease into the health IT space before I get an advanced system. it was never very good but since it was free, that was acceptable. any glitches that you may experience, you just had to deal with. all that they promised was that the service would remain free but even that changed. they started to charge for the software but made zero improvements in the functions of the system.

Cons

A truly entirely terrible service. Their customer service is worse than non-existent. They are rude and insolent. it almost seems they no clue what they are doing. They gave out a 3 days-notice to practices to update prescriptions in light of the fact that they switched vendors. Directions are horrible and their framework isnt prepared for it. on top of that, they are horrible with MIPS and meaningful use. using this system will definitely add to your biggest regrets. They scheduled three meetings and then just did not attend. My whole group was sitting around a table, for the MIPS meeting they called and multiple times they didnt attend or even reach us. They dont respond to calls or messages but when you sign into the EMR you get notified "join for MIPS".