Practice Fusion Reviews

Pros

It was great for a free EHR. Still pretty good at an affordable monthly cost. They provide limited but neat services. Rarely ever a problem in functions. Their cloud-based EHR is simple to navigate and is very reliable. Very able support staff and they have a large collection of online videos for training or any problem you may need help with.

Cons

PracticeFusion is a decent company in what they provide but they still are way behind on features compared to other competitor providers. They sometimes make changes in the system without taking the client into consideration. Sometimes they give a prior notice other times, they don’t and you just have to adjust with things on your own.

Pros

We started using it when it was free and have kept on utilizing it in a little research-based practice. Although this may not be a good choice for a proper medical facility EHR but it works just fine for a small low-maintenance setting. Cost is likely the greatest advantage with Practice Fusion. Indeed, even after Allscripts purchased the organization and executed a month to month membership charge, it is still a pretty good deal. It does the fundamentals well as long as you neednt bother with any customization. Extremely simple to set up and begin. considerably instinctive to explore. it integrates well with the labs and imaging companies; patient interaction is also pretty decent. All in all, whatever job it does, it does so well and is easy to use.

Cons

There are many limitations in terms of functionalities and customizability. Charting is okay but working with it takes WORK, is not intuitive or streamlined. Although the interface is not cluttered. In the event that you need any additional items, plan on spending more than the base expense to execute partner items such as updos for faxing reports.

Pros

It is almost funny to admit that the service was relatively better when it free or BECAUSE it was free. Ever since they have started charging for it, it has gotten much worse.

Cons

The system has become harder to use since I started paying for it. The customer service is almost impossible to get a hold of. Again, very strange because they were easily accessible when it was free. They keep you on hold for hours, it is extremely inconvenient. You try reaching them online, they do not even respond there. It has been three days since I asked a question and there has been not a word from them.

Pros

It seemed promising during its initial free phase.

Cons

Faced unprofessional and inappropriate customer service during a follow-up call after a demo. The salesperson's tardiness lack of apologies and snarky comments about personal matters were unprofessional.

Pros

N/A

Cons

Issues with customer support and reporting.

Pros

As a public safety agency we opted for Practice Fusion due to its HIPAA compliance and widespread use by area hospitals. Despite being an industry standard other aspects of the software were equally commendable.

Cons

The inability to make some required fields 'unrequired' is a significant drawback of Practice Fusion.

Pros

The initial appeal was its free nature assisting in building a practice. However when Practice Fusion started charging customer service became subpar and users found themselves paying for a previously free service.

Cons

Practice Fusion lacks competence providing inadequate notice for updates and demonstrating ineffectiveness in MIPS and meaningful use. Missed meetings poor instructions and a lack of responsiveness contribute to a frustrating experience.

Pros

The positive aspect was its initial free status but the software's quality declined after transitioning to a paid model.

Cons

Since becoming a paid user the software has become less user-friendly and reaching customer service is nearly impossible.

Pros

The addition of sticky notes to patient charts brought satisfaction improving communication between departments. Seamless integration with Kareo's Billing Software was a significant benefit.

Cons

The program is somewhat clunky and while improvements have been made there's room for more. The reports function needs enhancement for better information access.

Pros

Efficient software used by the company for over 10 years boasting great features effectiveness ease of use and excellent customer support.

Cons

No problems encountered with Practice Fusion; it's well-loved.

Pros

A simple and intuitive interface with necessary features frequent updates an extensive knowledge base and training videos for user support.

Cons

Rapid changes without adequate adjustment time and still lacking key features.

Pros

The system is surprisingly simple and easy to implement. It works well with all types of medical practice needs provided you do not require too much customization. I used Practice Fusion software in my previous job, on a daily basis and it was so convenient to use whether it’s documentation, storing records or fetching data. The system is powerful and organized and I am very satisfied with my experience using PF.

Cons

The system works quite smoothly. Rarely ever any glitch. I cannot recall ever having faced any real trouble with it.

Pros

In a previous job Practice Fusion served as a robust and excellent software for daily medical record needs.

Cons

No identified problems with this software; no desired changes.

Pros

The service is user-friendly and quite simple to navigate. They offer free text notifications which are helpful. It was working fine but their sheer lack of care for client privacy cancels out anything good functionalities the system may offer.

Cons

I was completely taken aback by their unresponsiveness when it came to addressing privacy concerns which are a major drawback. Patients discretion is the number one requirement in any medical field and the violation of that is punishable by law but they dont seem to care about that and even though I complained a few times to the support staff, there was no rectification made. They do not respond to complaints or feature requests. You cannot add or form letters in the chart which is bothersome

Pros

The workflow is streamlined and saves a lot of time and effort. It allows you to add templates and make changes without too much hassle. The available templates also have some great choices. The OS is very nice, the system accessible from any device.

Cons

Their customer support is as good as non-existent. The take weeks to respond to any support requests or complaints, that is if they respond at all. It seems they have very limited staff to help you with any questions regarding the software. They dont have their own billing module and using a third-party system is a nuisance as they rarely integrate well together.

Pros

Its initial free nature meeting Medicare Quality Measures relative ease of use and helpful videos were positive aspects.

Cons

Limited availability to integrate radiology services caused difficulties meeting quality measures and integration fallout with Kareo resulted in double data entry.

Pros

The ability to create custom templates and the initial free offering were appreciated.

Cons

Initially used Practice Fusion for its free service but experienced worsened customer service when they started charging. Responses take days and often don't address the issues.

Pros

In previous years Practice Fusion was a free certified software and report generation was relatively easy.

Cons

Charging a subscription fee with insufficient preparation time for providers.

Pros

Relatively easy to use with the ability to free text notes. However the significant drawback was a lack of prioritization for patient privacy.

Cons

Not responsive to privacy concerns and lacks features like letter writing in the chart. Unresponsiveness to feature requests is also noted.

Pros

Lack of customer service responsiveness through various channels including email call and Facebook.

Cons

No identified cons but there's uncertainty about how other physicians using the system are faring.