Non-Profit Organization Management, 1-10 employees
More than a year
“Practice Fusion is a life-saver!”
Pros
Appreciation for the comprehensive recording of lab work/test results enhancing patient engagement and understanding of health improvements.
Cons
A request for an option to access the actual notes made by physicians during visits.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Great software but pay to play system”
Pros
While suitable for most ambulatory practice needs extra costs are incurred for features requiring API access. Consider this aspect when choosing an EMR system.
Cons
Emphasizes the cost involved in obtaining a robust EMR system compatible with other systems requiring API access.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Not Specified, 1-10 employees
“Not free anymore”
Pros
It is a great software, regardless of the fact that it isn’t free anymore. They have all the basic features and functionalities needed by any practice including e-prescription. It has a variety of templates. You can enter data easily and it saves a lot of your time. I really appreciate the fact that it was completely free initially.
Cons
There are too many advertisements popping up on your screen and blocking your view. It seems very unorganized. I switched to another software due to a few reasons like linking problems with lab orders etc, and too many advertisements.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 months
“Okay”
Pros
Became easy to use after three weeks of training.
Cons
Difficulty in navigating multiple screens to create records after client visits leading to a switch to a mental health-focused EHR platform.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 101-500 employees
More than a year
“Awesome but very upset they added pricing”
Pros
Liked the visual display customization options and the cloud-based format.
Cons
Expresses disappointment over the rapid transition from a free to a paid platform resulting in data loss.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Better when it was free”
Pros
Effective features for small to mid-size clinics particularly praising the free version.
Cons
Highlights the shift of the platform from free to paid.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Medical Practice, 1-10 employees
More than a year
“overall good product”
Pros
Appreciation for integration capabilities with some EHR software even though compatibility is limited to a few.
Cons
Critique of the platform's excessive clicks required for navigation.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 51-100 employees
More than a year
“Practice Fusion easy 133!”
Pros
Effortless patient scheduling with just a few clicks making it the best software for the task.
Cons
Occasional glitches such as screen shutdowns impacting user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“It was great free software but no longer”
Pros
Praised as an all-encompassing physician software with excellent e-prescribing. Offers various template options and the ability to edit templates from a shared library though it can feel a bit overwhelming due to its comprehensive approach. The initial free availability is acknowledged and appreciated.
Cons
Complaints about advertisement clutter overall cumbersome interface and time-consuming customization leading to the adoption of more straightforward software.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“BETTER WHEN FREE”
Pros
This was fantastic when it was free. It connects to numerous labs, making it easy to import lab data for each patient.
Cons
There is absolutely no customer support. Days go by before you get a response, and often there's just no help. When you do get help, it's spotty. Some support personnel are helpful, but very few.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
3
Functionality
8
Not specified, N/A employees
More than a year
“I used to love practice fusion. Since I'm a solo practitioner it WAS great.”
Pros
Navigating was simple with all the custom forms other users had created, and I appreciated that it was a free service.
Cons
I hate that they changed everything and started charging exorbitant amounts every month.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
5
Hospital & Health Care, 500+ employees
Less than a year
“a good practice software with poor support and compatibility”
Pros
It has many functions connected to online pharmacies and laboratories, and it used to be free. As a cloud-based system, it allows access from anywhere, and the online version is optimized for touch.
Cons
It's costly and not ideal for people starting their careers in independent practice. There is no iPad app, and the online version is not a full substitute since you cannot have an offline copy of your data. Customer support is quite poor, taking days to reply, if they do. Its not well suited for those outside the USA.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Medicorp PA, 1-10 employees
“cost-effective”
Pros
It is a cost-effective software. It does almost everything, it is great for specialists but not for family care. It is a cloud-based system, no need for servers etc. Easily accessible from anywhere. It offers patient portal with direct communication. It has all the basic EMR features that every doctor or physician requires.
Cons
The attachments cannot be divided into categories, and there is a lot of free typing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Medical Practice, 51-100 employees
More than a year
“Fusion fun”
Pros
It's easy to use, Windows-based, and simple to navigate between screens. It saves some info and allows copy-pasting, which is a huge time saver.
Cons
Once training is over, good luck. There's a long hold time in the customer service queue, sometimes even requiring you to leave a message.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Laborious”
Pros
I like that I can easily find my previous entries, so I can copy, paste, and then edit them without hassle.
Cons
Charting takes a long time. There should be more automatic templates so I don't have to type so much. If templates are available, learning how to use them isn't very clear.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
6
Hospital & Health Care, 1-10 employees
Less than 6 Months
“Basic Physician EHR”
Pros
I value the modern HTML, which is rare in most software options today.
Cons
Some features are not intuitive. It has all the necessary functions, but they're not organized in the best way.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Not specified, 1-10 employees
Less than 6 Months
“FRAUDULENT COMPANY!”
Pros
Absolutely nothing. This company is deceptive, tricking customers into subscriptions with completely false promises.
Cons
This company is fraudulent. They scam customers into subscriptions based on false claims. Once you're locked in, they say those claims were misunderstandings and refuse cancellations or refunds, even though the software is useless.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Medical Practice, 1-10 employees
More than a year
“Very good, for its price”
Pros
It's cheap and really simple to use. The synopsis page is great, and there's no need to download a program since it's an online-based system. The patient portal allows direct communication, which reduces a lot of phone calls. It includes basic EMR features like prescriptions, labs, fax, and referrals.
Cons
There's a lot of free typing required. There should be sections for surgical history, social history, and preventive care with templates or quick clicks. Attachments can't be divided into categories. Addendums should be section-specific, not general.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not specified, N/A employees
More than a year
“Practice Fusion for Health Business”
Pros
They offer a free training webinar, which is very helpful. There are many useful features that can be integrated into practice.
Cons
Full integration is necessary to maximize the use of the software. The scheduler could be more streamlined and easier to use.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Not Specified, N/A employees
More than a year
“Intuitive, easy to learn and convenient.”
Pros
I love how everything is integrated, allowing me to send labs, update charts, switch between practice locations, and fax referrals all from one place.
Cons
Occasionally, it eats inter-office messages. Generally, it only happens when I am attempting group messages, but that can be really inconvenient.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8