Practice Fusion Reviews

Pros

Really nice how the note layout works. I can switch from a short summary to a full note quickly, which helps when I only have a few minutes between sessions. Billing feels easier too because errors are flagged right away. I also appreciate how fast I can pull up a patient's history and documents when I need to reference something and the automatic remit updates help keep billing organized.

Cons

I really wish there were more evaluation tests available to fill into progress notes such as REEL or Rossetti. I'd also love an easier way to schedule appointments that repeat on specific weeks of the month, like the first Monday or the first and third Tuesdays. It would also make a huge difference if secondary billers could view the original primary remittance automatically instead of having to chase it down. And for smaller or newer practices, a lower?tier billing option for caseloads under thirty would help a lot.

Pros

The reminders help me keep track of what needs to be done and the way the notes are arranged makes documenting feel more manageable.

Cons

I sometimes feel limited by not being able to access certain documents from other providers when I need to reference them.

Pros

I use the option to bring forward past information a lot because it saves time and keeps details consistent across sessions.

Cons

When I sign into it on my phone, it logs me out of my laptop automatically. I'd prefer it only log me out when I choose to sign out myself.

Pros

It feels friendly for therapists and scheduling sessions fits well into our workflow.

Cons

It doesn't fully support our billing and admin needs. I'd like a way for therapists to clearly see how many hours they've billed each week without manual tracking.

Pros

I'm able to add exercises and adjust things for each client and moving around the system feels simple once I'm in it.

Cons

At times the system can feel overwhelming, especially when there are many options and you're still figuring out which features you actually rely on most.

Pros

It's simple to keep track of documents and daily notes from my perspective as a therapist.

Cons

I think the messaging system could use some upgrades like being able to save drafts or attach images or emojis within conversations.

Pros

I like being able to track goals over time and use the scheduling features to plan sessions from week to week without losing context.

Cons

It can be tough to tell what each appointment represents just by looking at the schedule. Since we offer multiple programs, having to identify them by billing code isn't always clear.

Pros

For therapy practices, it works well as a central tool for managing notes, schedules and client details.

Cons

I wish there were more features we could access without needing to contact support like certain rules or timely filing guides.

Pros

The setup feels approachable and doesn't take long to get used to when working throughout the day.

Cons

Support hasn't been very helpful at times and when we share suggestions on how to make things work better, it often feels like nothing comes from it.

Pros

Scheduling appointments is quick and adjusting attendance or marking changes at the last minute doesn't feel disruptive.

Cons

Sometimes when I hover to view appointment details, it takes a moment to respond and if you have access to multiple schedules, it can be easy to accidentally click the wrong person.

Pros

I appreciate how it works for everyday tasks and supports what I need to accomplish during sessions.

Cons

It can take effort to pull reports and sometimes I have trouble getting the exact data I need in one attempt.

Pros

I like how the calendar and drop?down menus help me move through evaluations and daily workflow more smoothly.

Cons

The new case process makes it harder to switch schedules or fill in for others. Also as an OT, it doesn't make sense that I can't leave comments on notes from other disciplines.

Pros

The organization overall makes sense to me and being able to carry forward notes from previous sessions helps maintain continuity.

Cons

I think the fee for sending invoices and accepting payments through Fusion is higher than I'd prefer so we haven't enabled that feature yet.

Pros

I like being able to pull sections forward when completing reassessments and scheduling sessions feels manageable. Writing notes fits into that process well.

Cons

Tracking goal progress feels a bit clunky. I often need to exit the note or assessment to review progress before updating it, which slows things down.

Pros

The scheduling page is simple enough for me to follow appointment times without confusion.

Cons

I wish older patient documents were arranged more clearly. Even after several months, there are still parts of the system I avoid because I'm not confident where things are located.

Pros

I'm glad I can bring information forward from earlier notes instead of rewriting everything. Overall, I'm able to work through my notes without feeling slowed down.

Cons

Sometimes when I discharge a patient, the system still shows a progress report pending, which makes me double check things even when everything is actually wrapped up.

Pros

The setup makes sense to me and I can move between different areas without feeling lost.

Cons

Don't really have complaints. I also work with Clinic Source at another job and in my experience Fusion works much smoother. A mobile app would be great though since I'm often finishing notes away from my desk.

Pros

It brings goals, documents and daily notes into one place, which helps me gather and review information clearly. I like how the completed forms look, especially when graphs display progress. Having a goal bank and quick phrases also saves time.

Cons

I wish I had more freedom to reorganize and adjust items myself like being able to sort the goal bank or display quick phrases more clearly. It would also help if supervisors could make certain fields required to fit Med B rules instead of relying on users to remember what to fill in.

Pros

It works well for a small practice. Scheduling felt simple to manage, though once the team grows past four staff members, the view becomes tighter and harder to see all schedules at once.

Cons

I would like brighter visuals because some of the graphics feel a little muted and hard to see clearly.

Pros

From daily notes to billing and adding new clients, the general workflow fits smoothly into my routine.

Cons

It would be helpful if I could visually see how many visits have been completed right on the daily note page instead of checking elsewhere.