Practice Fusion Reviews

Pros

It supports documentation in a way that helps me finish my notes without feeling like the process drags out.

Cons

I'd like more editable template options so therapists can adjust formats to suit how we document.

Pros

I like that I can get to patient files, appointments and previous session details without searching too hard. The pull?forward feature while writing notes has been very helpful.

Cons

Hover feature when selecting session times is a bit complex. I also wish I could quickly see totals for visits, cancellations, no-shows and how many were in-person vs teletherapy instead of counting everything by hand for reports.

Pros

The option to copy information forward makes entering data faster and it keeps things consistent from session to session.

Cons

Writing goals can feel tricky at times, especially when it comes to discharge summaries and updating progress.

Pros

I'm able to find what I need without having to dig through several screens, which helps me stay on track.

Cons

I'd love if the date of birth showed in the calendar view so I don't have to leave the screen to confirm it.

Pros

It feels built with rehab professionals in mind and certain processes feel organized in a way that suits our work.

Cons

Not being able to create my own text shortcuts slows me down. In other systems I've used, I could type short codes and they would expand automatically. It would also help if I could make my own bullet point lists and customize report templates without needing admin access every time.

Pros

Really cool how I can get to the necessary areas quickly without unnecessary steps.

Cons

I wish families got earlier notice for make-up sessions rather than waiting a full day and it would help if parents could cancel appointments themselves without calling in.

Pros

Bringing new therapists onto the system has been smooth. The tools provided match what we need and we've rarely run into technical hiccups.

Cons

Reaching someone for support can take longer than I'd like. I also feel the subscription cost is high, especially for long-term users. A loyalty discount for clinics that stick around would go a long way.

Pros

I picked it up fairly quickly and it offers a variety of tools for scheduling, documentation and reporting.

Cons

Point-of-service notes are tough because objective activities don't carry over and re-evaluations require a lot of copy/paste from previous notes. Also, newer test editions still aren't added, which adds more manual work.

Pros

The scheduling tool works well for me and shifting appointments when plans change doesn't take much effort.

Cons

It's not very friendly for ABA. Short term objectives don't automatically connect back to long term ones making progress tracking feel disconnected.

Pros

I find myself using pull?forward feature often and I must say it is a fantastic feature.

Cons

I'd prefer to be able to change calendar colors to make it easier to distinguish appointments at a glance.

Pros

One thing I really appreciated was how simple it felt to understand my schedule at a glance. I never had to hunt around to see who was coming in next or what my day looked like.

Cons

One thing that gets to me is how it keeps signing me out more often than I'd like especially when I'm in the middle of something.

Pros

What stood out for me was how quickly I could reach support when I needed it. I didn't feel like I was left waiting forever to get answers, which made the whole system feel more approachable.

Cons

I really wish the waitlist had numbers built in. Families call asking where they stand and I end up counting spots every time, which takes longer than it should and gets tiring.

Pros

Having multiple features in one place made my daily work smoother. I didn't need to jump between different software to get basic tasks done, which saved me time.

Cons

Some tools feel like they only cover the basics. For example, the intake forms work but they feel plain compared to others I've used. The text reminders help but not being able to read replies from families creates awkward communication situations.

Pros

I found it simple to move from one section to another and enter information in a clean layout that made sense. Everything felt orderly so I didn't get lost.

Cons

I think it would help if there were more dropdown choices or something that could pull together what I type into a clearer summary, almost like a quick generated overview.

Pros

I felt like the system was made with everyday users in mind. Even people who aren't super tech-oriented could pick it up quickly.

Cons

Every now and then I've had it glitch and close out but it usually comes back up without much waiting.

Pros

Checking patients in and writing notes didn't feel complicated. The whole setup is laid out in a way that keeps things from becoming too much.

Cons

There are moments where I'd prefer the evaluation template to be set up a bit differently, especially when I'm trying to match how I write things.

Pros

What I enjoy most is how quickly I can pull up a patient's information. I don't have to dig through layers of pages just to get what I need.

Cons

When I try to check someone in by hovering over their slot, the hover doesn't always stay so I end up clicking the wrong appointment by mistake.

Pros

I used to spend way too much time handwriting everything. Switching to Fusion cut down my paperwork hours which let me focus more on what I actually enjoy in my job.

Cons

I didn't really come across anything that bothered me. Using electronic notes felt natural and didn't cause issues for me.

Pros

The billing tools work well for both office and clinical tasks. The option to carry over information from earlier notes saves a lot of time.

Cons

I'd like a proper mobile app. Logging in from an iPad can feel complex and not as smooth as working on a computer.

Pros

It feels easy to use and whenever I had questions, the support team was quick to help.

Cons

It would help a lot if there were pricing options for part-time people. Paying full price when hours are lower isn't ideal.