Practice Fusion Reviews

Pros

I like being able to set repeating sessions without having to manually re-enter them every time.

Cons

When I click someone's appointment, it doesn't take me straight to their profile. I have to hover just right to get there and sometimes it takes several tries which gets annoying.

Pros

Love the small alerts that pop up when someone checks in or cancels. It keeps me updated without having to refresh anything.

Cons

When I'm looking at files in the chart, I wish I could just click the file name. Having to tap the little eye icon every single time feels unnecessary.

Pros

I never felt lost while using it. The layout makes sense and I could find what I needed without digging.

Cons

At times I have trouble getting back to the weekly view after being deep in the daily screen. It's not always obvious how to switch back quickly.

Pros

The software runs smoothly and I really like being able to color code my schedule. Making changes to appointments is quick and doesn't feel complicated.

Cons

The reminders for reports often show up at weird times. Changing the timing isn't very simple either so I end up ignoring most of them.

Pros

The reminder system is helpful and filling out daily notes goes pretty quickly. I also like the short text shortcuts and the alerts that show up when schedules change.

Cons

Having to reset my password so often drives me nuts because I can never remember the new one. I'd also love a small birthday reminder, maybe a tiny icon or something on the schedule.

Pros

In my experience the scheduling and record system work in a pretty standard way, similar to what I've seen in other places.

Cons

Working with this system has been frustrating because the support team rarely steps in when needed. I feel like the billing side is advertised as something strong but in reality, it falls short and doesn't handle the workload they claim it can.

Pros

What stands out to me is how simple it is for me to handle my tasks in Fusion. I don't feel lost while working in it.

Cons

On certain days I click on a document and it just refuses to open.

Pros

I find it very user-friendly and my notes and reports come out looking clean and professional which I really appreciate.

Cons

There are times when I search for a client I know is on my caseload and they simply don't show up in the search. I have no clue why it happens.

Pros

For the most part, it functions the way I expect. When I do have questions, the support team does make an effort to respond and assist.

Cons

The goal lists feel inconsistent across forms. For example, on daily notes they show up in one order and on evaluation forms they are shuffled around, which makes comparison confusing. Some text boxes are also too small so I have to switch sections just to read what I typed.

Pros

It's so convenient to handle. The layout makes sense to me so getting where I need to go is simple.

Cons

Over the four years I've been using Fusion, I honestly haven't run into any problems. It has worked reliably for me the whole time.

Pros

Submitting claims is pretty smooth for me. I can track them, look them up by different filters and see when they get approved without jumping through hoops.

Cons

Posting payments is a real challenge especially when I'm trying to match insurance payments. It feels like way more effort than it should be.

Pros

I like having everything in one place whether I'm documenting, billing or checking details. It saves me time having it all under the same system.

Cons

Any time I want something adjusted or added, I have to reach out and even then the changes don't always come out right. So I end up repeating requests.

Pros

Sending claims doesn't feel drawn out or confusing. I can get it done quickly without feeling like it's a whole project.

Cons

It doesn't handle multiple payment methods very well. Some families have different cards or payment preferences and without notes next to payment entries, it's tough to remember which one to use.

Pros

Moving through the different sections feels manageable and the reminders help me keep track of what I need to finish.

Cons

The huge amount of checkboxes on evaluation forms makes the process feel heavier than it needs to be.

Pros

Makes it comfortable for me to look up patient details and move through their records without getting lost.

Cons

It took me a little while to figure out how to start a brand?new document because it wasn't immediately visible where to begin.

Pros

I appreciate being able to customize my evaluation forms by turning parts on or off depending on what I need for each client.

Cons

Every so often, the calendar acts up and switches into a mode where I can't easily view clients. Also, the evaluation library feels limited although that might be something specific to my clinic.

Pros

Found it convenient and organizing my work with it feels natural.

Cons

The one thing I truly dislike is that two people can't work inside the same document at the same time. It slows collaboration.

Pros

Using it in a browser feels smooth and I can get to the different areas without feeling confused or slowed down.

Cons

I can only pull information forward from the last note which isn't always what I need. Also using Fusion on my phone isn't as smooth as on my laptop.

Pros

I caught on to how it works pretty fast and I don't feel like I have to constantly look up how to do things.

Cons

Once paperwork is marked complete, it's very hard to go back in and make updates which can be tough when something small needs adjustment.

Pros

I'm able to understand how to work with it without much trouble and whenever I've reached out, the customer support team has been pleasant and willing to assist.

Cons

I'm not sure if there's a live chat support option but if not, I would really appreciate having one for quick help when something comes up.