Practice Fusion Reviews

Pros

What stands out for me is how the tabs are laid out. I can move around the site with so much ease.

Cons

It gets tricky when more than one therapist needs to work on the same client's notes at the same time. I've run into situations where we have to wait for each other, which slows things down.

Pros

Having all my client records and details stored in one spot makes my day go smoother. I don't have to jump between separate systems.

Cons

When the system freezes, my notes freeze too and don't save. It's frustrating to redo work because the program locked up in the middle of writing.

Pros

I found it helpful that Fusion separated SOAP notes from other paperwork so things don't get mixed up and I can get to what I need faster.

Cons

Uploading larger files gave me trouble. If the document size was big, it either stalled or failed.

Pros

For me, the color system really stands out. Keeps everything organized.

Cons

I've noticed that the time stamps on documents don't always show correctly so tracking when things were entered can feel unreliable.

Pros

I depend on the 'pull forward' feature a lot and the schedule option is easy to read and understand.

Cons

From the clinical standpoint everything feels alright but I wish invoice downloads came out cleanly formatted into Excel instead of needing extra adjustments.

Pros

The schedule tools, insights reports, documentation templates and goal tracking charts have made organizing everything so much easier.

Cons

We have a lot of PRN therapists who only work occasionally and paying full price for them each month doesn't feel fair. It would help to have more flexible billing options for part?time staff. I'd also love a way to shift an entire day's schedule to a different therapist in one step. And when doing evaluations or progress reports, I don't always want a daily note to automatically generate. It would also save time if we could set goal mastery levels in bulk instead of adjusting each one individually.

Pros

What I appreciate most is having everything tied together in one place. I can schedule, send reminders, message coworkers, handle billing and finish notes without switching platforms.

Cons

I'd really appreciate a small reminder or notification when a client's birthday is coming up. If this exists already, I haven't figured out where to find it yet.

Pros

Adding files and writing notes is simple. Uploading documents is fast and doesn't slow down my workflow.

Cons

I wish there were a place to track annual Plans of Care and filter them easily since certain agencies require them. Being able to pull a monthly list of who needs a new POC would make things so much easier.

Pros

The check-in button layout makes it easy to confirm when a client arrives. It's clear and easy to spot.

Cons

The archiving setup feels risky to me. I worry about accidentally archiving something important and not being able to undo it.

Pros

The system is easy to get used to and the smart phrases save me a lot of typing during documentation.

Cons

The cost of the system and the extra charges for certain tools can add up fast which isn't ideal.

Pros

Out of the systems I've used, this one has felt the most natural to work with. The intake forms have helped us cut down on paperwork and billing questions get answered quickly.

Cons

I'd like more strength in the reporting tools. It would help if I could run reports based on deductible or out?of?pocket numbers and see who changed or moved appointments. It would also be helpful to have communication history tracked directly in the patient file for emails and reminders.

Pros

I like that I can go back and edit a note even after signing it if I need to clarify something.

Cons

There are times when I reach out for support and the help doesn't fully answer the issue. I sometimes feel like I need clearer or more thorough assistance.

Pros

The assessment templates are powerful and make evaluations quicker to complete.

Cons

Assessments could use built?in dot phrases. It would really help make documentation faster in the areas where the system is lacking.

Pros

Writing notes is faster since I can reuse the previous entry when it applies. That alone saves a ton of time.

Cons

Typing goals and objectives takes longer than I'd like and it's sometimes confusing figuring out which goals are current compared to older ones.

Pros

Clinicians in our practice enjoy it because it is easy to work with, updates happen often and being able to pull forward notes is helpful.

Cons

I think having a mobile app would make a huge difference. So many clinicians are moving around and being able to do things on a phone would be very useful.

Pros

What I really like is being able to bring notes forward from past sessions. It saves time when I'm reviewing progress and the charts make it easier to spot changes when I need to look back at older data.

Cons

Sometimes I notice that when I work on my notes, the parts I deleted last session show up again in the objective section which is annoying. I also wish co-treatment sessions stood out more on the schedule instead of looking like just multiple names selected together. Having a different color or marker would make it much easier to tell.

Pros

Everything stays tidy for me. Notes, evaluations, schedules, color labels and expiration dates are laid out in a simple way. I also like that the system reminds me when progress reports or evals are due so nothing slips past me.

Cons

It can be frustrating when I sign in on another device and it kicks me out everywhere else. It makes it tough when I'm working across multiple places. Also needing to enter both a progress note or evaluation and then a daily note for billing feels repetitive and takes more time than it should.

Pros

Writing SOAP notes feels pretty simple here. It is a userfriendly software.

Cons

There are times when the system glitches while I'm typing and it freezes completely. When that happens, I've had to close everything out and whatever I was writing doesn't save. It's one of the most stressful things when you're mid?note and lose it.

Pros

It's convenient for me to pull up a client's data and update or change something right away without jumping through multiple screens.

Cons

I sometimes have trouble retrieving files from older clients. It can take extra digging and I wish there were a quicker way to access archived charts or closed cases.

Pros

I like being able to check clients in directly. It keeps the schedule clear and avoids guessing whether someone has arrived or not.

Cons

Deleting a note when I need to make changes involves more steps than I'd like. It feels like a long process for something that should be quick.