softwareOffice Ally Practice Mate Reviews
191 Reviews
Overall Rating
4.3
191 Reviews
Rating Distribution
5
(118)
4
(46)
3
(11)
2
(7)
1
(9)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.3
191 Reviews
Rating Distribution
5
(118)
4
(46)
3
(11)
2
(7)
1
(9)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great product!
Great product!
Pros
Using it is a breeze and it seamlessly integrates with Office Allys EHR system.
Cons
Regarding the appointments column having more content would enhance convenience in display. However I find the billing aspect lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Junfeng
Alternative Medicine, 1-10 employees
More than a year
Dec 13, 2023
The Practice Mate
The Practice Mate
Pros
Setting up the Practice is straightforward with systematic steps although the software requires some upgrades. Specifically updates to information should reflect across various sections like the Patient Appt schedule patient visits and claims but this isnt automatic requiring manual updates on each tab.
Cons
Ive noticed that when working on a patient the screen often switches back instead of staying on the same patient until I finish all necessary tasks. Additionally there are challenges when insurance payers retract funds making it difficult to post shortfalls systematically.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Maya
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 16, 2023
thank you practice mate
thank you practice mate
Pros
Its userfriendly the instructional videos are excellent for setup. Once everythings configured it flows smoothly.
Cons
Dealing with problems can be overwhelming especially with insurance companies although this is typically not an issue with Practice Mate.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sarah
Mental Health Care, 1-10 employees
More than a year
Oct 15, 2023
Practice Mate Review
Practice Mate Review
Pros
I find it easy to handle my billing at minimal cost.
Cons
There are currently no reviews available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Mental Health Care, 1-10 employees
More than a year
Sep 27, 2023
My Seven Year Affair with Office Ally and Practice Mate
My Seven Year Affair with Office Ally and Practice Mate
Pros
Despite considering myself a technophobe I found Practice Mate easy to navigate with minimal tutorial assistance. The technical team is responsive and efficient and the systems features are available when needed.
Cons
Ive used Office Ally and Practice Mate at previous clinics so transitioning to my own practice was seamless. While its no longer free I find the fee reasonable for the convenience it offers. I have only positive experiences with Practice Mate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie
Mental Health Care, 1-10 employees
More than a year
Sep 27, 2023
Using Practice Mate
Using Practice Mate
Pros
Practice Mate is userfriendly and straightforward both in generating reports and entering information into the system.
Cons
While some reports may be challenging to generate they are generally easy to understand and utilize.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sylvia
Medical Practice, 1-10 employees
More than a year
Sep 25, 2023
Using Practice Mate
Using Practice Mate
Pros
Its easy to use and includes features that other software companies charge extra for. Setting up ERAs is simpler and its an excellent clearinghouse option.
Cons
Im unsure what to say here.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mona
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 25, 2023
Practice Mate for the solo practic
Practice Mate for the solo practic
Pros
Practice Mates combined scheduling and billing/bookkeeping features gave me the confidence to transition from a sublease to solo practice 15 years ago. Its accessibility was a significant improvement over downloaded software.
Cons
The import of CSV files went smoothly. However some pages could be enhanced to streamline workflow such as adding save buttons throughout the interface. Additionally data entry especially for dates is inconsistent and requires unnecessary scrolling.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jorn T
Medical Practice, 1-10 employees
More than a year
Sep 23, 2023
Great product, I've used it since 2015
Great product, I've used it since 2015
Pros
Practice Mate covers everything at no cost making it a comprehensive solution for my practice needs.
Cons
Its comparable to more expensive systems making it a costeffective option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gilian
Medical Practice, 1-10 employees
More than a year
Sep 23, 2023
owner
owner
Pros
The accounting function is straightforward and helpful in managing payments.
Cons
The Electronic Health Record system doesnt meet the specific needs of our Acupuncture clinic.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Mary Ma
Alternative Medicine, 11-50 employees
More than a year
Sep 21, 2023
Ease of use and full capacity to help with readily available personal who address any question.
Ease of use and full capacity to help with readily available personal who address any question.
Pros
The options for claims and sessions are easy to navigate.
Cons
I have no dislikes about Practice Mate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynda
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2023
Office Ally. Practice Mate.
Office Ally. Practice Mate.
Pros
Its inexpensive webbased and serves both scheduling and billing purposes.
Cons
There are numerous small details and features that are difficult to explain such as the lack of documentation for schedule changes and poorly designed prescription features. Appointment slots are rigid and not dynamic.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Tuan
Medical Practice, 1-10 employees
More than a year
Sep 21, 2023
Practice Mate Review
Practice Mate Review
Pros
It helps me organize important information and is simple to use.
Cons
Completing simple tasks often requires many clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tory
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2023
Easy Clearinghouse
Easy Clearinghouse
Pros
I utilize Practice Mate as a clearinghouse for medical billing. Setting up patient files submitting claims and reconciling payments are all straightforward.
Cons
I wish there was a notification system for identifying missing payments after a certain period like 60 days.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Sep 19, 2023
Great program for mental health practice!
Great program for mental health practice!
Pros
Scheduling appointments and billing directly through Practice Mate is straightforward and efficient.
Cons
I dislike that all practitioners can access each others reports compromising privacy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tammy
Mental Health Care, 1-10 employees
More than a year
Sep 19, 2023
sharing
sharing
Pros
Many colleagues find it accessible and costeffective.
Cons
The system is not very comprehensive or userfriendly and the search mechanism lacks sophistication.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 18, 2023
Practice Mate is Great!
Practice Mate is Great!
Pros
The workflow is logical and its easy to access and filter specific information. Adding new patients and using templates for CPT/ICD10 codes is simple. Claim submission is fast and straightforward with seamless integration with the Office Ally clearinghouse.
Cons
Some canned reports dont function properly. Customizing reports to specific preferences would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gabrielle
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 18, 2023
Great practice management
Great practice management
Pros
Its easy to use and effectively tracks visits and payments.
Cons
Issues arise with certain claims fees and the inability to submit claims to auto insurance companies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 17, 2023
Easy to use
Easy to use
Pros
Practice Mate is userfriendly costeffective and valuable for my therapy practice.
Cons
All the features are logical and efficient so I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine
Mental Health Care, 1-10 employees
Less than 6 months
Sep 17, 2023
Love this product
Love this product
Pros
Practice Mate is efficient and straightforward alleviating billing stress while ensuring HIPPA compliance.
Cons
Training was initially challenging but once I got the hang of it using the system became straightforward.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Mental Health Care, 1-10 employees
More than a year
Sep 16, 2023
New Changes
New Changes
Pros
I find the system enjoyable to use once I get the hang of it, and everything falls into place smoothly.
Cons
Its frustrating that I cant make date corrections after entering something by mistake. Were not all perfect and can make errors from time to time.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jackie
Mental Health Care, 1-10 employees
Sep 15, 2023
Love this product
Love this product
Pros
I have a deep appreciation for Practice Mate because its easy and efficient, simplifying billing processes while maintaining HIPPA compliance.
Cons
While training was initially challenging, once I figured it out, using the software became straightforward.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Julia
Mental Health Care, 1-10 employees
Sep 15, 2023
My Seven Year Affair with Office Ally and Practice Mate
My Seven Year Affair with Office Ally and Practice Mate
Pros
I consider myself a bit techaverse, but Practice Mate won me over with its userfriendliness. It covers all the features I need for my practice, and the technical team is responsive and efficient. Their claim submission process is also a big plus.
Cons
Having used OA and Practice Mate before, I was already familiar with it. Its no longer free for providers, but I still find the fee reasonable given the convenience it provides.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Connie
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Manager
Practice Manager
Pros
I cant complain about anything. Practice Mate is easy to use, reliable, and the customer service is great.
Cons
There isnt anything I dislike about it.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Sherryl
Mental Health Care, 1-10 employees
Sep 15, 2023
Practive Mate Review
Practive Mate Review
Pros
The Real Time Claim Status feature is accurate and beneficial for tracking payments. The billing feature notifies you of missing information, allowing for corrections before submitting bills.
Cons
Im not a fan of the new version as its less comprehensive and lacks the Real Time Claim Status feature.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Stephanie
Medical Practice, 1-10 employees
Sep 15, 2023
Appointment and billing
Appointment and billing
Pros
The integration of appointments with billing and the ability to send them to multiple payers is advantageous.
Cons
Practice Mate lacks support for Chinese characters, and insurance payments cannot be linked to billed visits automatically.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
qinghui
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Easy to use
Easy to use
Pros
Practice Mate is userfriendly, costeffective, and valuable for my therapy practice.
Cons
All the features are logical and efficient, so I have no complaints.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Christine
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Mate is Great
Practice Mate is Great
Pros
The workflow makes sense, and its easy to filter specific information as needed. Adding new patients and using CPT/ICD10 base templates is straightforward. Creating and submitting claims is fast and easy. The interface with Office Ally clearinghouse is seamless, and customer service is dependable.
Cons
Some of the canned reports dont seem to work, and Id like more flexibility in creating tailored reports.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Gabrielle
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Office Ally. Practice Mate.
Office Ally. Practice Mate.
Pros
I like it a lot because its relatively inexpensive and offers scheduling and billing/claim functionality. Its internetbased and easy to use.
Cons
There are some small details and features that are a bit difficult to explain. For instance, the schedule change doesnt document who made the changes and when. The prescription part has some poorly designed features, and appointment slots are inflexible.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Tuan
Medical Practice, 1-10 employees
Sep 15, 2023
Great product, Ive used it since2015
Great product, Ive used it since2015
Pros
Ive been very satisfied and will continue using Practice Mate. Its costeffective and comprehensive, connecting to the clearing system seamlessly.
Cons
Its challenging to find drawbacks because its comparable to other systems that are considerably more expensive.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Gilian
Medical Practice, 1-10 employees
Sep 15, 2023
Value and Ease
Value and Ease
Pros
Practice Mate has been inexpensive and maintained a low monthly fee relative to its usage. Its userfriendly and stands out as the best in its category. It has been fair and generous to its users.
Cons
I have no criticism to offer. Im a total fan of the product.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
josef
Medical Practice, 1-10 employees
Sep 15, 2023
Using Practice Mate
Using Practice Mate
Pros
Its easy to use and offers many features that other software companies charge extra for, keeping monthly costs reasonable. Setting up ERAs is more straightforward, and it serves as an excellent clearinghouse if thats your primary need.
Cons
I honestly cant find anything negative to mention.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mona
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Perfect Practice Management for small private practices
Perfect Practice Management for small private practices
Pros
Ive relied on Practice Mate since2007 and havent felt the need to explore other services. It offers scheduling, electronic claims submission, and payment allocation, all crucial for my practice. Customer support is responsive.
Cons
The interface could use an update after16 years. I didnt appreciate the pressure to buy the thencurrent payment system.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Julie
Mental Health Care, 1-10 employees
Sep 15, 2023
Excellent
Excellent
Pros
I found Practice Mate to be very userfriendly, and it has been an excellent tool for my mental health care practice. The feature that allows me to save master data is particularly helpful. Using this software for over two years, its clear that its easy to use and quite userfriendly.
Cons
One downside Ive experienced is the recent change in paying for nonpar claims. I wish there was more information available about which payers are nonpar and why they fall into this category.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Michael
Mental Health Care, 1-10 employees
Sep 15, 2023
Big Fan of PM
Big Fan of PM
Pros
Im a big fan of Practice Mate for managing my mental health care practice. Its ease of use is a standout feature, and I appreciate the video library for selftutorials. The option to schedule a oneonone walkthrough with a tech is a great learning resource. Additionally, the chat function for technical and customer service support is fantastic.
Cons
One area where Practice Mate could improve is by connecting with testing sites to import online graded tests directly into the system. Currently, we can upload this information as a document into patients files, which could be more efficient.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Shandella
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Program for Mental Health Practice
Great Program for Mental Health Practice
Pros
Practice Mate has been a great asset to my mental health practice. It excels in scheduling appointments and streamlining the billing process. This userfriendly software has been a valuable tool for my practice, and Ive used it at two different practices with success.
Cons
One minor drawback is that all practitioners can access each others reports, which may not be ideal for confidentiality. It would be helpful to have more controlled access to reports.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Tammy
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Mate Review
Practice Mate Review
Pros
Practice Mate is an essential part of my business operations, helping me keep crucial information organized. Its simplicity and userfriendliness make it a great tool. Additionally, the customer support is reliable, ensuring my practice runs smoothly.
Cons
The only minor inconvenience is the number of clicks required for some simple tasks. Streamlining this aspect could further enhance user experience.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Tory
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Tool
Great Tool
Pros
Practice Mate simplifies billing on behalf of my patients, making it a valuable benefit I can offer as a nonparticipating provider. Its ease of use and clear interface are standout features. Moreover, the customer service has been exceptional and humancentered.
Cons
It would be beneficial for small practices like mine if boxes25 and31 through33 had an autofill option.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Kristen
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Tool for Small Practices
Great Tool for Small Practices
Pros
Practice Mate makes billing insurance quick and easy, and the customer service is highly helpful. Its a perfect fit for my small acupuncture practice, where budget constraints are a concern.
Cons
Since I use it solely for billing insurance, I havent encountered any notable downsides.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Nancy
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Cheaper When Self Pay
Cheaper When Self Pay
Pros
Ive been using Practice Mate since it was free, and it has helped me manage patient schedules efficiently. Its usually in service, keeping track of appointments. However, once I retired, the cost became a concern.
Cons
The cost increase for a retired user is a drawback, and data retrieval isnt as easy as desired.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Julie
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Pros and Cons of Using Practice Mate
Pros and Cons of Using Practice Mate
Pros
I appreciate the excellent customer service experience with Practice Mate. Being able to quickly get questions answered or assistance without navigating through automated prompts is a significant advantage. Before2020, I found all the features beneficial for my practice, particularly scheduling and billing.
Cons
One issue Ive encountered is that patients sometimes struggle to complete the HIPAA Compliant form through Patient Ally, which hasnt been corrected yet.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Kathy
Mental Health Care, 1-10 employees
Sep 15, 2023
One Stop Shop for Claims and Accounts Receivable
One Stop Shop for Claims and Accounts Receivable
Pros
Practice Mate has become a convenient way to track payments from both payors and patients. Its quick, userfriendly, and backed by responsive tech support. It helps resolve issues like Timely Filing with payors effectively.
Cons
There are no negatives to report Practice Mate meets all my needs.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Carolyn
Mental Health Care, 1-10 employees
Sep 15, 2023
Would Never Use Another Billing Service
Would Never Use Another Billing Service
Pros
Practice Mate has been my goto billing solution since2009, and Ive never looked back. It offers all the functions I need for my lone provider billing needs, from scheduling to claims production and account management. Its been an invaluable tool for my practice.
Cons
While Practice Mate has grown significantly, making it potentially more challenging to learn all its features, its user manual can be overwhelming. Seeking help through support tickets has been my preferred approach.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Diane
Mental Health Care, 1-10 employees
Sep 15, 2023
Great System for My Needs
Great System for My Needs
Pros
Ive been using Practice Mate for my mental health care practice since2017 and have recommended it to colleagues. It offers easy navigation, document scanning, and seamless claims transmission. It has been a vital tool for my practice.
Cons
I only wish that more of the insurance providers I work with were affiliated with Practice Mate.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Roberta
Mental Health Care, 1-10 employees
Sep 15, 2023
All in One Service
All in One Service
Pros
Practice Mate has been a reliable choice for my practice since2017. Navigating through various features has been straightforward, and the ability to scan and store documents has been a plus. Claims transmission has been seamless.
Cons
Payment posting could be more streamlined.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Regina
Mental Health Care, 1-10 employees
Sep 15, 2023
Ben Hemming, Counseling, Services
Ben Hemming, Counseling, Services
Pros
Practice Mate is the most affordable and userfriendly option Ive encountered as a licensed mental health therapist. Its the best fit for me and my practice.
Cons
Im fully satisfied with Practice Mate it perfectly serves my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
New Changes
New Changes
Pros
Once you grasp it Practice Mate falls into place effortlessly.
Cons
Its frustrating that once a claim is submitted you cant make date changes. Mistakes happen and its impractical not to have the option to correct them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
Big Fan of PM
Big Fan of PM
Pros
I appreciate Practice Mates ease of use selftutorial video library and helpful customer service options.
Cons
It would be helpful if Practice Mate could connect with testing sites to import online graded tests directly into the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shandella
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
Intuitive Comprehensive EHR and Practice Management Solution
Intuitive Comprehensive EHR and Practice Management Solution
Pros
Cloudbased solutions offer efficiency and cost savings.
Cons
Like with all Cloud systems our reliance is on network connections which can sometimes be unpredictable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
james
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023
Appointment and billing
Appointment and billing
Pros
The integration of appointments with billing and the ability to send them to multiple payers is convenient.
Cons
Lack of support for Chinese characters and the inability to link insurance payments to billed visits automatically are drawbacks.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
qinghui
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023
Filters
Great product!
Great product!
Pros
Using it is a breeze and it seamlessly integrates with Office Allys EHR system.
Cons
Regarding the appointments column having more content would enhance convenience in display. However I find the billing aspect lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Junfeng
Alternative Medicine, 1-10 employees
More than a year
Dec 13, 2023
The Practice Mate
The Practice Mate
Pros
Setting up the Practice is straightforward with systematic steps although the software requires some upgrades. Specifically updates to information should reflect across various sections like the Patient Appt schedule patient visits and claims but this isnt automatic requiring manual updates on each tab.
Cons
Ive noticed that when working on a patient the screen often switches back instead of staying on the same patient until I finish all necessary tasks. Additionally there are challenges when insurance payers retract funds making it difficult to post shortfalls systematically.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Maya
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 16, 2023
thank you practice mate
thank you practice mate
Pros
Its userfriendly the instructional videos are excellent for setup. Once everythings configured it flows smoothly.
Cons
Dealing with problems can be overwhelming especially with insurance companies although this is typically not an issue with Practice Mate.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sarah
Mental Health Care, 1-10 employees
More than a year
Oct 15, 2023
Practice Mate Review
Practice Mate Review
Pros
I find it easy to handle my billing at minimal cost.
Cons
There are currently no reviews available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Mental Health Care, 1-10 employees
More than a year
Sep 27, 2023
My Seven Year Affair with Office Ally and Practice Mate
My Seven Year Affair with Office Ally and Practice Mate
Pros
Despite considering myself a technophobe I found Practice Mate easy to navigate with minimal tutorial assistance. The technical team is responsive and efficient and the systems features are available when needed.
Cons
Ive used Office Ally and Practice Mate at previous clinics so transitioning to my own practice was seamless. While its no longer free I find the fee reasonable for the convenience it offers. I have only positive experiences with Practice Mate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie
Mental Health Care, 1-10 employees
More than a year
Sep 27, 2023
Using Practice Mate
Using Practice Mate
Pros
Practice Mate is userfriendly and straightforward both in generating reports and entering information into the system.
Cons
While some reports may be challenging to generate they are generally easy to understand and utilize.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sylvia
Medical Practice, 1-10 employees
More than a year
Sep 25, 2023
Using Practice Mate
Using Practice Mate
Pros
Its easy to use and includes features that other software companies charge extra for. Setting up ERAs is simpler and its an excellent clearinghouse option.
Cons
Im unsure what to say here.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mona
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 25, 2023
Practice Mate for the solo practic
Practice Mate for the solo practic
Pros
Practice Mates combined scheduling and billing/bookkeeping features gave me the confidence to transition from a sublease to solo practice 15 years ago. Its accessibility was a significant improvement over downloaded software.
Cons
The import of CSV files went smoothly. However some pages could be enhanced to streamline workflow such as adding save buttons throughout the interface. Additionally data entry especially for dates is inconsistent and requires unnecessary scrolling.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jorn T
Medical Practice, 1-10 employees
More than a year
Sep 23, 2023
Great product, I've used it since 2015
Great product, I've used it since 2015
Pros
Practice Mate covers everything at no cost making it a comprehensive solution for my practice needs.
Cons
Its comparable to more expensive systems making it a costeffective option.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gilian
Medical Practice, 1-10 employees
More than a year
Sep 23, 2023
owner
owner
Pros
The accounting function is straightforward and helpful in managing payments.
Cons
The Electronic Health Record system doesnt meet the specific needs of our Acupuncture clinic.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Mary Ma
Alternative Medicine, 11-50 employees
More than a year
Sep 21, 2023
Ease of use and full capacity to help with readily available personal who address any question.
Ease of use and full capacity to help with readily available personal who address any question.
Pros
The options for claims and sessions are easy to navigate.
Cons
I have no dislikes about Practice Mate.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynda
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2023
Office Ally. Practice Mate.
Office Ally. Practice Mate.
Pros
Its inexpensive webbased and serves both scheduling and billing purposes.
Cons
There are numerous small details and features that are difficult to explain such as the lack of documentation for schedule changes and poorly designed prescription features. Appointment slots are rigid and not dynamic.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Tuan
Medical Practice, 1-10 employees
More than a year
Sep 21, 2023
Practice Mate Review
Practice Mate Review
Pros
It helps me organize important information and is simple to use.
Cons
Completing simple tasks often requires many clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tory
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2023
Easy Clearinghouse
Easy Clearinghouse
Pros
I utilize Practice Mate as a clearinghouse for medical billing. Setting up patient files submitting claims and reconciling payments are all straightforward.
Cons
I wish there was a notification system for identifying missing payments after a certain period like 60 days.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Sep 19, 2023
Great program for mental health practice!
Great program for mental health practice!
Pros
Scheduling appointments and billing directly through Practice Mate is straightforward and efficient.
Cons
I dislike that all practitioners can access each others reports compromising privacy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tammy
Mental Health Care, 1-10 employees
More than a year
Sep 19, 2023
sharing
sharing
Pros
Many colleagues find it accessible and costeffective.
Cons
The system is not very comprehensive or userfriendly and the search mechanism lacks sophistication.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anna
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 18, 2023
Practice Mate is Great!
Practice Mate is Great!
Pros
The workflow is logical and its easy to access and filter specific information. Adding new patients and using templates for CPT/ICD10 codes is simple. Claim submission is fast and straightforward with seamless integration with the Office Ally clearinghouse.
Cons
Some canned reports dont function properly. Customizing reports to specific preferences would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gabrielle
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 18, 2023
Great practice management
Great practice management
Pros
Its easy to use and effectively tracks visits and payments.
Cons
Issues arise with certain claims fees and the inability to submit claims to auto insurance companies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 17, 2023
Easy to use
Easy to use
Pros
Practice Mate is userfriendly costeffective and valuable for my therapy practice.
Cons
All the features are logical and efficient so I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine
Mental Health Care, 1-10 employees
Less than 6 months
Sep 17, 2023
Love this product
Love this product
Pros
Practice Mate is efficient and straightforward alleviating billing stress while ensuring HIPPA compliance.
Cons
Training was initially challenging but once I got the hang of it using the system became straightforward.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Mental Health Care, 1-10 employees
More than a year
Sep 16, 2023
New Changes
New Changes
Pros
I find the system enjoyable to use once I get the hang of it, and everything falls into place smoothly.
Cons
Its frustrating that I cant make date corrections after entering something by mistake. Were not all perfect and can make errors from time to time.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jackie
Mental Health Care, 1-10 employees
Sep 15, 2023
Love this product
Love this product
Pros
I have a deep appreciation for Practice Mate because its easy and efficient, simplifying billing processes while maintaining HIPPA compliance.
Cons
While training was initially challenging, once I figured it out, using the software became straightforward.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Julia
Mental Health Care, 1-10 employees
Sep 15, 2023
My Seven Year Affair with Office Ally and Practice Mate
My Seven Year Affair with Office Ally and Practice Mate
Pros
I consider myself a bit techaverse, but Practice Mate won me over with its userfriendliness. It covers all the features I need for my practice, and the technical team is responsive and efficient. Their claim submission process is also a big plus.
Cons
Having used OA and Practice Mate before, I was already familiar with it. Its no longer free for providers, but I still find the fee reasonable given the convenience it provides.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Connie
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Manager
Practice Manager
Pros
I cant complain about anything. Practice Mate is easy to use, reliable, and the customer service is great.
Cons
There isnt anything I dislike about it.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Sherryl
Mental Health Care, 1-10 employees
Sep 15, 2023
Practive Mate Review
Practive Mate Review
Pros
The Real Time Claim Status feature is accurate and beneficial for tracking payments. The billing feature notifies you of missing information, allowing for corrections before submitting bills.
Cons
Im not a fan of the new version as its less comprehensive and lacks the Real Time Claim Status feature.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Stephanie
Medical Practice, 1-10 employees
Sep 15, 2023
Appointment and billing
Appointment and billing
Pros
The integration of appointments with billing and the ability to send them to multiple payers is advantageous.
Cons
Practice Mate lacks support for Chinese characters, and insurance payments cannot be linked to billed visits automatically.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
qinghui
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Easy to use
Easy to use
Pros
Practice Mate is userfriendly, costeffective, and valuable for my therapy practice.
Cons
All the features are logical and efficient, so I have no complaints.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Christine
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Mate is Great
Practice Mate is Great
Pros
The workflow makes sense, and its easy to filter specific information as needed. Adding new patients and using CPT/ICD10 base templates is straightforward. Creating and submitting claims is fast and easy. The interface with Office Ally clearinghouse is seamless, and customer service is dependable.
Cons
Some of the canned reports dont seem to work, and Id like more flexibility in creating tailored reports.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Gabrielle
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Office Ally. Practice Mate.
Office Ally. Practice Mate.
Pros
I like it a lot because its relatively inexpensive and offers scheduling and billing/claim functionality. Its internetbased and easy to use.
Cons
There are some small details and features that are a bit difficult to explain. For instance, the schedule change doesnt document who made the changes and when. The prescription part has some poorly designed features, and appointment slots are inflexible.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Tuan
Medical Practice, 1-10 employees
Sep 15, 2023
Great product, Ive used it since2015
Great product, Ive used it since2015
Pros
Ive been very satisfied and will continue using Practice Mate. Its costeffective and comprehensive, connecting to the clearing system seamlessly.
Cons
Its challenging to find drawbacks because its comparable to other systems that are considerably more expensive.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Gilian
Medical Practice, 1-10 employees
Sep 15, 2023
Value and Ease
Value and Ease
Pros
Practice Mate has been inexpensive and maintained a low monthly fee relative to its usage. Its userfriendly and stands out as the best in its category. It has been fair and generous to its users.
Cons
I have no criticism to offer. Im a total fan of the product.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
josef
Medical Practice, 1-10 employees
Sep 15, 2023
Using Practice Mate
Using Practice Mate
Pros
Its easy to use and offers many features that other software companies charge extra for, keeping monthly costs reasonable. Setting up ERAs is more straightforward, and it serves as an excellent clearinghouse if thats your primary need.
Cons
I honestly cant find anything negative to mention.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mona
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Perfect Practice Management for small private practices
Perfect Practice Management for small private practices
Pros
Ive relied on Practice Mate since2007 and havent felt the need to explore other services. It offers scheduling, electronic claims submission, and payment allocation, all crucial for my practice. Customer support is responsive.
Cons
The interface could use an update after16 years. I didnt appreciate the pressure to buy the thencurrent payment system.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Julie
Mental Health Care, 1-10 employees
Sep 15, 2023
Excellent
Excellent
Pros
I found Practice Mate to be very userfriendly, and it has been an excellent tool for my mental health care practice. The feature that allows me to save master data is particularly helpful. Using this software for over two years, its clear that its easy to use and quite userfriendly.
Cons
One downside Ive experienced is the recent change in paying for nonpar claims. I wish there was more information available about which payers are nonpar and why they fall into this category.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Michael
Mental Health Care, 1-10 employees
Sep 15, 2023
Big Fan of PM
Big Fan of PM
Pros
Im a big fan of Practice Mate for managing my mental health care practice. Its ease of use is a standout feature, and I appreciate the video library for selftutorials. The option to schedule a oneonone walkthrough with a tech is a great learning resource. Additionally, the chat function for technical and customer service support is fantastic.
Cons
One area where Practice Mate could improve is by connecting with testing sites to import online graded tests directly into the system. Currently, we can upload this information as a document into patients files, which could be more efficient.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Shandella
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Program for Mental Health Practice
Great Program for Mental Health Practice
Pros
Practice Mate has been a great asset to my mental health practice. It excels in scheduling appointments and streamlining the billing process. This userfriendly software has been a valuable tool for my practice, and Ive used it at two different practices with success.
Cons
One minor drawback is that all practitioners can access each others reports, which may not be ideal for confidentiality. It would be helpful to have more controlled access to reports.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Tammy
Mental Health Care, 1-10 employees
Sep 15, 2023
Practice Mate Review
Practice Mate Review
Pros
Practice Mate is an essential part of my business operations, helping me keep crucial information organized. Its simplicity and userfriendliness make it a great tool. Additionally, the customer support is reliable, ensuring my practice runs smoothly.
Cons
The only minor inconvenience is the number of clicks required for some simple tasks. Streamlining this aspect could further enhance user experience.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Tory
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Tool
Great Tool
Pros
Practice Mate simplifies billing on behalf of my patients, making it a valuable benefit I can offer as a nonparticipating provider. Its ease of use and clear interface are standout features. Moreover, the customer service has been exceptional and humancentered.
Cons
It would be beneficial for small practices like mine if boxes25 and31 through33 had an autofill option.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Kristen
Mental Health Care, 1-10 employees
Sep 15, 2023
Great Tool for Small Practices
Great Tool for Small Practices
Pros
Practice Mate makes billing insurance quick and easy, and the customer service is highly helpful. Its a perfect fit for my small acupuncture practice, where budget constraints are a concern.
Cons
Since I use it solely for billing insurance, I havent encountered any notable downsides.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Nancy
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Cheaper When Self Pay
Cheaper When Self Pay
Pros
Ive been using Practice Mate since it was free, and it has helped me manage patient schedules efficiently. Its usually in service, keeping track of appointments. However, once I retired, the cost became a concern.
Cons
The cost increase for a retired user is a drawback, and data retrieval isnt as easy as desired.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Julie
Health, Wellness and Fitness, 1-10 employees
Sep 15, 2023
Pros and Cons of Using Practice Mate
Pros and Cons of Using Practice Mate
Pros
I appreciate the excellent customer service experience with Practice Mate. Being able to quickly get questions answered or assistance without navigating through automated prompts is a significant advantage. Before2020, I found all the features beneficial for my practice, particularly scheduling and billing.
Cons
One issue Ive encountered is that patients sometimes struggle to complete the HIPAA Compliant form through Patient Ally, which hasnt been corrected yet.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Kathy
Mental Health Care, 1-10 employees
Sep 15, 2023
One Stop Shop for Claims and Accounts Receivable
One Stop Shop for Claims and Accounts Receivable
Pros
Practice Mate has become a convenient way to track payments from both payors and patients. Its quick, userfriendly, and backed by responsive tech support. It helps resolve issues like Timely Filing with payors effectively.
Cons
There are no negatives to report Practice Mate meets all my needs.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Carolyn
Mental Health Care, 1-10 employees
Sep 15, 2023
Would Never Use Another Billing Service
Would Never Use Another Billing Service
Pros
Practice Mate has been my goto billing solution since2009, and Ive never looked back. It offers all the functions I need for my lone provider billing needs, from scheduling to claims production and account management. Its been an invaluable tool for my practice.
Cons
While Practice Mate has grown significantly, making it potentially more challenging to learn all its features, its user manual can be overwhelming. Seeking help through support tickets has been my preferred approach.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Diane
Mental Health Care, 1-10 employees
Sep 15, 2023
Great System for My Needs
Great System for My Needs
Pros
Ive been using Practice Mate for my mental health care practice since2017 and have recommended it to colleagues. It offers easy navigation, document scanning, and seamless claims transmission. It has been a vital tool for my practice.
Cons
I only wish that more of the insurance providers I work with were affiliated with Practice Mate.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Roberta
Mental Health Care, 1-10 employees
Sep 15, 2023
All in One Service
All in One Service
Pros
Practice Mate has been a reliable choice for my practice since2017. Navigating through various features has been straightforward, and the ability to scan and store documents has been a plus. Claims transmission has been seamless.
Cons
Payment posting could be more streamlined.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Regina
Mental Health Care, 1-10 employees
Sep 15, 2023
Ben Hemming, Counseling, Services
Ben Hemming, Counseling, Services
Pros
Practice Mate is the most affordable and userfriendly option Ive encountered as a licensed mental health therapist. Its the best fit for me and my practice.
Cons
Im fully satisfied with Practice Mate it perfectly serves my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
New Changes
New Changes
Pros
Once you grasp it Practice Mate falls into place effortlessly.
Cons
Its frustrating that once a claim is submitted you cant make date changes. Mistakes happen and its impractical not to have the option to correct them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
Big Fan of PM
Big Fan of PM
Pros
I appreciate Practice Mates ease of use selftutorial video library and helpful customer service options.
Cons
It would be helpful if Practice Mate could connect with testing sites to import online graded tests directly into the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shandella
Mental Health Care, 1-10 employees
More than a year
Sep 15, 2023
Intuitive Comprehensive EHR and Practice Management Solution
Intuitive Comprehensive EHR and Practice Management Solution
Pros
Cloudbased solutions offer efficiency and cost savings.
Cons
Like with all Cloud systems our reliance is on network connections which can sometimes be unpredictable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
james
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023
Appointment and billing
Appointment and billing
Pros
The integration of appointments with billing and the ability to send them to multiple payers is convenient.
Cons
Lack of support for Chinese characters and the inability to link insurance payments to billed visits automatically are drawbacks.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
qinghui
Health, Wellness and Fitness, 1-10 employees
More than a year
Sep 14, 2023