Office Ally EHR Reviews

“Multiple Navigation Options

Pros

It's fairly easy to navigate, and I like that there are multiple ways to get things done.

Cons

The claims process is clunky, and it takes too many steps before I can make adjustments.

“One of the best EHRs out there

Pros

The simplicity of managing stats and other tasks is what made me keep the software for about a month, especially after Office Ally was cleared.

Cons

Honestly, there are not any real alternatives. This is solid medical management software for whats available.

“Love this product

Pros

I found it really easy to learn and it integrates with Ofiice Ally's EHR system pretty easily.

Cons

I suggest that appointments' column should have more content for a better and convenient display. But I think the billing should improve a little as well.

“Easy to set up

Pros

I could easily set this software up with systematic steps although the software requires some upgrades. Specifically updates to information should reflect across various sections like the Patient Appt, schedule patient visits and claims but this isnt automatic and requires manual updates on each tab.

Cons

Ive noticed that when working on a patient the screen often switches back instead of staying on the same patient until I finish all necessary tasks. And there are challenges when insurance payers retract funds making it difficult to post shortfalls systematically.

“Has been helpful for me

Pros

I had no problem with setting it up and the instructional videos are also excellent. Once everything is configured, it flows smoothly.

Cons

Dealing with problems can be overwhelming for me, especially with insurance companies, although this is typically not an issue with Practice Mate.

“Important billing tool

Pros

I can easily handle my billing at a minimal cost.

Cons

I dont have any problems to report at the moment.

“Been loving it for 7 years

Pros

Even though I consider myself a bit of a technophobe, I've found Practice Mate remarkably easy to navigate with just minimal tutorial support. The technical team is responsive and always ready to help, but the system itself is so well-designed that I rarely need assistance. Features are accessible when I need them, and navigating between tasks is also convenient. For someone like me, having a reliable and straightforward system like Practice Mate has been a pleasant surprise.

Cons

Ive used Office Ally and Practice Mate at previous clinics so transitioning to my own practice was really smooth. While its no longer free I find the fee reasonable for the convenience it offers. I have only positive experiences with Practice Mate.

“Easy reporting

Pros

Practice Mate is userfriendly and simple both in generating reports and entering information into the system.

Cons

Some reports can be challenging to generate but they are generally easy to understand and utilize.

“Got Great features

Pros

Its easy to use and includes features that other software companies charge extra for. I had no difficulty setting it up and its an excellent clearinghouse option.

Cons

Im unsure what to say here.

“Really impressive features

Pros

Practice Mates combined scheduling and billing/bookkeeping features gave me the confidence to transition from a sublease to solo practice 15 years ago. Its accessibility was a significant improvement over downloaded software.

Cons

The import of CSV files went smoothly. However some pages could be enhanced to streamline workflow such as adding save buttons throughout the interface. And data entry especially for dates is inconsistent and requires unnecessary scrolling.

“Suits my practice well

Pros

It covers everything at no cost which makes it a comprehensive solution for my practice needs.

Cons

There are no cons. I think its really cool that it has features as good as other expensive options.

“Good for accounting

Pros

I really like the accounting features because they are simple and help me in managing payments.

Cons

This EHR system doesn't really meet the specific needs of our Acupuncture clinic.

“Userfriendly and amazing customer support

Pros

I find the options for claims and sessions really easy and helpful. The navigation is pretty smooth too.

Cons

I have no dislikes about Practice Mate.

“Great value for money

Pros

I like that its affordable, web-based and serves both scheduling and billing purposes.

Cons

There are many small details and features that are difficult to explain such as the lack of documentation for schedule changes and poorly designed prescription features. Appointment slots are rigid and not dynamic which really frustrates me.

“Simply love itt

Pros

It helps me organize important information and is simple to use.

Cons

I get annoyed when I have to click too many times to get done with a simple task.

“Great for medical billing

Pros

I utilize Practice Mate as a clearinghouse for medical billing. Setting up patient files submitting claims and reconciling payments are all easy to understand and use.

Cons

I wish there was a notification system for identifying missing payments after a certain period like 60 days.

“Recommended for mental health practice

Pros

Scheduling appointments and handling billing directly through Practice Mate has been really easy. The system keeps everything organized and accessible, which has really streamlined our daily operations. I can easily set up patient appointments and follow through with billing, all within the same platform. Its efficient, user-friendly, and helps me keep track of everything without switching between multiple tools. Overall, it has made patient management much easier for our practice.

Cons

I don't like the fact that all practitioners can access each other's report, it compromises privacy and they should look into it.

“Can be improved but works fine

Pros

Many of my colleagues find it accessible and affordable, so that's a plus point for them.

Cons

The system is not very comprehensive or userfriendly and the search mechanism lacks sophistication.

“Love it

Pros

Office Ally Practice Mate has a logical workflow that makes it easy to find and filter information, which saves me so much time during the day. Adding new patients is simple, and I appreciate the templates for CPT and ICD-10 codes, they make coding quicker and more accurate. Submitting claims is also fast and integrates easily with the Office Ally clearinghouse, so I don't have to worry about extra steps or errors. It's clear that Practice Mate was designed with usability and efficiency in mind, which has made it a valuable tool in managing patient data and billing.

Cons

Some canned reports dont function properly. I would really like the customization of reports to specific preferences.

“One of the best

Pros

It has made it really easy for me to track visits and payments.

Cons

I face problems when certain claims fees and the inability to submit claims to auto insurance companies.

“Userfriendly and works well for me

Pros

Practice Mate is userfriendly, costeffective and valuable for my therapy practice so I really approve of it.

Cons

All the features are logical and efficient so I have no complaints.

“Love this product

Pros

Practice Mate is efficient and straightforward alleviating billing stress while ensuring HIPPA compliance.

Cons

Training was initially challenging but once I got the hang of it using the system became straightforward.

“New Changes

Pros

I find the system enjoyable to use once I get the hang of it, and everything falls into place smoothly.

Cons

Its frustrating that I cant make date corrections after entering something by mistake. Were not all perfect and can make errors from time to time.

“Love this product

Pros

I have a deep appreciation for Practice Mate because its easy and efficient, simplifying billing processes while maintaining HIPPA compliance.

Cons

While training was initially challenging, once I figured it out, using the software became straightforward.

“Practice Manager

Pros

I cant complain about anything. Practice Mate is easy to use, reliable, and the customer service is great.

Cons

There isnt anything I dislike about it.

“Practive Mate Review

Pros

The Real Time Claim Status feature is accurate and beneficial for tracking payments. The billing feature notifies you of missing information, allowing for corrections before submitting bills.

Cons

Im not a fan of the new version as its less comprehensive and lacks the Real Time Claim Status feature.

“Appointment and billing

Pros

The integration of appointments with billing and the ability to send them to multiple payers is advantageous.

Cons

Practice Mate lacks support for Chinese characters, and insurance payments cannot be linked to billed visits automatically.

“Value and Ease

Pros

Practice Mate has been inexpensive and maintained a low monthly fee relative to its usage. Its userfriendly and stands out as the best in its category. It has been fair and generous to its users.

Cons

I have no criticism to offer. Im a total fan of the product.

“Perfect Practice Management for small private practices

Pros

Ive relied on Practice Mate since2007 and havent felt the need to explore other services. It offers scheduling, electronic claims submission, and payment allocation, all crucial for my practice. Customer support is responsive.

Cons

The interface could use an update after16 years. I didnt appreciate the pressure to buy the thencurrent payment system.

“Excellent

Pros

I found Practice Mate to be very userfriendly, and it has been an excellent tool for my mental health care practice. The feature that allows me to save master data is particularly helpful. Using this software for over two years, its clear that its easy to use and quite userfriendly.

Cons

One downside Ive experienced is the recent change in paying for nonpar claims. I wish there was more information available about which payers are nonpar and why they fall into this category.

“Big Fan of PM

Pros

Im a big fan of Practice Mate for managing my mental health care practice. Its ease of use is a standout feature, and I appreciate the video library for selftutorials. The option to schedule a oneonone walkthrough with a tech is a great learning resource. Additionally, the chat function for technical and customer service support is fantastic.

Cons

One area where Practice Mate could improve is by connecting with testing sites to import online graded tests directly into the system. Currently, we can upload this information as a document into patients files, which could be more efficient.

“Great Tool

Pros

Practice Mate simplifies billing on behalf of my patients, making it a valuable benefit I can offer as a nonparticipating provider. Its ease of use and clear interface are standout features. Moreover, the customer service has been exceptional and humancentered.

Cons

It would be beneficial for small practices like mine if boxes25 and31 through33 had an autofill option.

“Great Tool for Small Practices

Pros

Practice Mate makes billing insurance quick and easy, and the customer service is highly helpful. Its a perfect fit for my small acupuncture practice, where budget constraints are a concern.

Cons

Since I use it solely for billing insurance, I havent encountered any notable downsides.

“Cheaper When Self Pay

Pros

Ive been using Practice Mate since it was free, and it has helped me manage patient schedules efficiently. Its usually in service, keeping track of appointments. However, once I retired, the cost became a concern.

Cons

The cost increase for a retired user is a drawback, and data retrieval isnt as easy as desired.

“Pros and Cons of Using Practice Mate

Pros

I appreciate the excellent customer service experience with Practice Mate. Being able to quickly get questions answered or assistance without navigating through automated prompts is a significant advantage. Before2020, I found all the features beneficial for my practice, particularly scheduling and billing.

Cons

One issue Ive encountered is that patients sometimes struggle to complete the HIPAA Compliant form through Patient Ally, which hasnt been corrected yet.

“One Stop Shop for Claims and Accounts Receivable

Pros

Practice Mate has become a convenient way to track payments from both payors and patients. Its quick, userfriendly, and backed by responsive tech support. It helps resolve issues like Timely Filing with payors effectively.

Cons

There are no negatives to report Practice Mate meets all my needs.

“Would Never Use Another Billing Service

Pros

Practice Mate has been my goto billing solution since2009, and Ive never looked back. It offers all the functions I need for my lone provider billing needs, from scheduling to claims production and account management. Its been an invaluable tool for my practice.

Cons

While Practice Mate has grown significantly, making it potentially more challenging to learn all its features, its user manual can be overwhelming. Seeking help through support tickets has been my preferred approach.

“Great System for My Needs

Pros

Ive been using Practice Mate for my mental health care practice since2017 and have recommended it to colleagues. It offers easy navigation, document scanning, and seamless claims transmission. It has been a vital tool for my practice.

Cons

I only wish that more of the insurance providers I work with were affiliated with Practice Mate.

“All in One Service

Pros

Practice Mate has been a reliable choice for my practice since2017. Navigating through various features has been straightforward, and the ability to scan and store documents has been a plus. Claims transmission has been seamless.

Cons

Payment posting could be more streamlined.

“Ben Hemming, Counseling, Services

Pros

Practice Mate is the most affordable and userfriendly option Ive encountered as a licensed mental health therapist. Its the best fit for me and my practice.

Cons

Im fully satisfied with Practice Mate it perfectly serves my needs.

“New Changes

Pros

Once you grasp it Practice Mate falls into place effortlessly.

Cons

Its frustrating that once a claim is submitted you cant make date changes. Mistakes happen and its impractical not to have the option to correct them.

“Big Fan of PM

Pros

I appreciate Practice Mates ease of use selftutorial video library and helpful customer service options.

Cons

It would be helpful if Practice Mate could connect with testing sites to import online graded tests directly into the system.

“Intuitive Comprehensive EHR and Practice Management Solution

Pros

Cloudbased solutions offer efficiency and cost savings.

Cons

Like with all Cloud systems our reliance is on network connections which can sometimes be unpredictable.

“Appointment and billing

Pros

The integration of appointments with billing and the ability to send them to multiple payers is convenient.

Cons

Lack of support for Chinese characters and the inability to link insurance payments to billed visits automatically are drawbacks.

“Use of Practice Mate for Electronic Billing in a clinical psychology private practice.

Pros

The customer service team excels in troubleshooting claims processing issues. They exhibit professionalism knowledge and competence.

Cons

Understanding why claims are rejected by payors is often unclear and requires contacting Office Ally representatives. Despite this inconvenience its preferable to dealing directly with behavioral health companies which often provide misinformation or lack effective troubleshooting.

“Essential for Electronic Medical Billing

Pros

My favorite aspect of Office Ally Practice Mate is its simplicity for electronic medical billing. I can complete a weeks worth of billing in just minutes. Adding or updating patient charts is also straightforward.

Cons

One improvement Id suggest is that after creating a claim it should return to the date of the claim rather than the current days calendar. Its a minor inconvenience as I usually do billing weekly.

“Value and Ease

Pros

Despite transitioning from a free service Practice Mate maintains a low monthly fee relative to its utility. Its userfriendly and fair to its users.

Cons

Im a total fan of the product no criticism from me.

“Important tool for my practice.

Pros

The calendar and billing features are userfriendly.

Cons

It would be beneficial to have access to BIRP format notes in client files with dropdown options to facilitate notewriting.

“use of Par vs Non-par

Pros

Practice Mates saved master data and userfriendly interface make it convenient to use.

Cons

The change regarding paying for nonpar claims lacks sufficient information on which payers are nonpar and why.

“Friendly User

Pros

Its easy to use and the customer and technical support are exceptional.

Cons

Everything is userfriendly and the staff is helpful.