Office Ally EHR Reviews

“New Changes

Pros

Once you grasp it Practice Mate falls into place effortlessly.

Cons

Its frustrating that once a claim is submitted you cant make date changes. Mistakes happen and its impractical not to have the option to correct them.

“Big Fan of PM

Pros

I appreciate Practice Mates ease of use selftutorial video library and helpful customer service options.

Cons

It would be helpful if Practice Mate could connect with testing sites to import online graded tests directly into the system.

“Intuitive Comprehensive EHR and Practice Management Solution

Pros

Cloudbased solutions offer efficiency and cost savings.

Cons

Like with all Cloud systems our reliance is on network connections which can sometimes be unpredictable.

“Appointment and billing

Pros

The integration of appointments with billing and the ability to send them to multiple payers is convenient.

Cons

Lack of support for Chinese characters and the inability to link insurance payments to billed visits automatically are drawbacks.

“Use of Practice Mate for Electronic Billing in a clinical psychology private practice.

Pros

The customer service team excels in troubleshooting claims processing issues. They exhibit professionalism knowledge and competence.

Cons

Understanding why claims are rejected by payors is often unclear and requires contacting Office Ally representatives. Despite this inconvenience its preferable to dealing directly with behavioral health companies which often provide misinformation or lack effective troubleshooting.

“Essential for Electronic Medical Billing

Pros

My favorite aspect of Office Ally Practice Mate is its simplicity for electronic medical billing. I can complete a weeks worth of billing in just minutes. Adding or updating patient charts is also straightforward.

Cons

One improvement Id suggest is that after creating a claim it should return to the date of the claim rather than the current days calendar. Its a minor inconvenience as I usually do billing weekly.

“Value and Ease

Pros

Despite transitioning from a free service Practice Mate maintains a low monthly fee relative to its utility. Its userfriendly and fair to its users.

Cons

Im a total fan of the product no criticism from me.

“Important tool for my practice.

Pros

The calendar and billing features are userfriendly.

Cons

It would be beneficial to have access to BIRP format notes in client files with dropdown options to facilitate notewriting.

“use of Par vs Non-par

Pros

Practice Mates saved master data and userfriendly interface make it convenient to use.

Cons

The change regarding paying for nonpar claims lacks sufficient information on which payers are nonpar and why.

“Friendly User

Pros

Its easy to use and the customer and technical support are exceptional.

Cons

Everything is userfriendly and the staff is helpful.

“Perfect Practice Management for small private practices

Pros

Ive been using Practice Mate since 2007 and havent felt the need to explore other services. It provides scheduling electronic claims submission and payment allocation all at minimal additional cost.

Cons

The interface could use an update after 16 years but it still functions adequately. Partnering with payment systems and pressuring users to buy into them was an issue in the past.

“Review

Pros

Practice Mate is easy to use with excellent support and rarely experiences downtime.

Cons

Reports have a limited date range extending it to a year would be beneficial.

“A worthwhile product

Pros

I appreciate how easily I can manage claims status changes especially when dealing with denied claims. It helps me prioritize claims based on their phase in the process.

Cons

I believe there could be smoother transitions between screens such as a oneclick feature to access payment IDs from a patients billing history instead of having to copy and paste them into accounting.

“Practice Mate Billing Review

Pros

Using Practice Mate is a breeze for me. Initially customer service was helpful during the learning phase though I havent needed assistance in years. I primarily handle HCFA claims and I appreciate the simplicity and ease of the platform.

Cons

I have no issues with Practice Mate.

“Office Ally

Pros

Office Ally is userfriendly. We recently switched from another software that wasnt as intuitive.

Cons

Currently the biller has no complaints about using Office Ally.

“Practioner

Pros

It meets my requirements for inputting claims and keeping track of patients.

Cons

Not knowing which insurance companies are covered and which are not poses a challenge.

“affordable and game changer

Pros

I appreciate Practice Mates simplicity it allows me to monitor my billers activities and billing effortlessly. Plus its affordable!

Cons

I currently have no grievances with Office Ally or any of their products that I utilize.

“Very useful, incredible support

Pros

Once its set up it becomes very easy and straightforward to use.

Cons

The frustrations with Practice Mate stem more from compliance requirements than product shortcomings.

“Practice Manager

Pros

Practice Mate is reliable userfriendly and backed by great customer service.

Cons

Theres nothing I dislike about it Practice Mate meets all my needs.

“Practice Mate is a very useful tool.

Pros

The scheduling features are handy and the ability to have patients fill out intake documents online and store them in their records is valuable. Customer service has been reliable and the scheduled training sessions are extremely beneficial especially for accounting and filing secondary claims.

Cons

Unfortunately I dont receive alerts for new messages in the patient portal requiring frequent manual checks throughout my busy day. Moreover theres no secure method to send messages with attachments to colleagues only to patients.