Office Ally EHR Reviews

“Long Term Office Ally Practice Mate User”

Pros

Streamlining daily visits and claims is quick and straightforward with patient visit templates. Accounting and payment entry are fast and not frustrating with easy adjustment and deletion options.

Cons

Manually entering payments can be confusing due to the added steps involved in selecting payment recipients methods etc. The previous version was simpler in this regard although some of my staff prefer the new version.

“Ease of Use”

Pros

Its easy to set up and use. It speaks for itself theres not much more to say. The product sells itself.

Cons

Like with most programs theres a glitch where referral numbers dont update with the month change. However Ive found a workaround for this issue.

“Best practice management software use”

Pros

Its easy to use and serves my practices needs effectively.

Cons

It would be beneficial to have more color options in the appointment page settings and to categorize appointments based on colors. Additionally providing more information when hovering over appointments with the mouse would improve usability.

“Practive Mate Review”

Pros

The RealTime Claim Status feature is accurate and useful for tracking payments. The billing feature alerts you to missing information allowing for corrections before submission.

Cons

Im not a fan of the new version it lacks the comprehensive RealTime Claim Status feature.

“A lot for your money”

Pros

I appreciate that scheduling billing and insurance claim filing are integrated into one program. The Patient Ally portal and electronic forms for patient registration have been valuable additions.

Cons

The video appointment feature doesnt work for me and it sends erroneous emails to patients in the middle of the night. I use an alternative service instead.

“Good functionality at a good price”

Pros

Once familiar with the software Practice Mate is easy to use with good support and followup.

Cons

Obtaining EDIs for some payors including Medicare can be difficult.

“Dr. Lozada”

Pros

Practice Mate offers excellent practice management tools and is userfriendly.

Cons

Overall there are no cons. I highly recommend it.

“Practice Mate Adaptability”

Pros

Its userfriendly and meets HIPAA requirements enabling electronic prescriptions and medical insurance billing.

Cons

Customizing the program for use as the sole medical record can be challenging.

“Overall a great software”

Pros

Costefficient with excellent customer service Practice Mate provides comprehensive training and support.

Cons

The calendar on the appointments tab could be enhanced.

“Acupuncturist”

Pros

Practice Mate is convenient userfriendly and free saving me time and money on mailing and purchasing 1500 Forms.

Cons

Being careful with fees is important. Additionally retrieving old billing records especially for nonpar claims can be challenging.

“Excellent product & service”

Pros

Practice Mate is reliable efficient and affordable making it easy to manage my practice.

Cons

Currently I have no issues. Im highly satisfied with Practice Mate.

“Misleading Sales Experience”

Pros

There are absolutely no positives to mention about this EMR. I strongly advise avoiding it.

Cons

Unfortunately, my experience with this EMR has been riddled with issues. The salesperson provided misleading information, promising features that were not included. The implementation classes were rushed, and many essential services were conspicuously absent. Notably, the product lacks basic functionalities such as the ability to use CPT codes, which is an unprecedented and frustrating limitation. Additionally, it does not include EPCS, and even something as fundamental as entering procedure cod

“Love OA”

Pros

With easy billing to all my insurance companies and helpful customer support Practice Mate has streamlined my workflow. I wish I had started using it sooner.

Cons

I encountered difficulties with the practice management area which I briefly explored.

“Very Pleased!”

Pros

Ease of use is crucial for a busy schedule and Practice Mate excels in this aspect. Its simple to learn navigate and use daily.

Cons

I wish statements included prior payments applied as patients often inquire about them.

“Billing and Accounting for Private Practice in Nutrition Counseling”

Pros

Setting up and navigating Practice Mate is straightforward. Billing and accounting tasks are completed swiftly and the tech support is excellent.

Cons

Overall I have no complaints except for the charge for nonpar claims in my small practice.

“18+ year user and still loving it”

Pros

Office Allys Practice Mate prioritizes user satisfaction offering costeffective solutions for small medical practices. The customer service team is responsive and employs remote access to address concerns effectively.

Cons

I have no complaints or cons. Occasionally there might be minor issues like slow servers or system maintenance but they dont disrupt my workflow significantly.

“Love Practice Mate”

Pros

I love the userfriendly nature of Practice Mate especially the colorcoordinated schedule.

Cons

Its frustrating that we cant customize accounting reports. We have to run multiple reports each month to gather the necessary inventory numbers.

“Review About Practice Mate”

Pros

This software is incredibly userfriendly and readily accessible.

Cons

Honestly theres nothing I cant grasp properly.

“Would never use another billing service”

Pros

Since 2009 Ive relied on Practice Mate for my billing needs preferring it over external billing services for my solo practice.

Cons

The platform has expanded significantly making it daunting to learn all the features. When I first joined it was more manageable. The user manual is extensive and I often get lost in the terminology so I rely on help tickets for assistance.

“All in One Service”

Pros

Navigating between tabs scanning and storing documents and transmitting claims seamlessly are aspects I particularly enjoy.

Cons

The payment posting process could be made more efficient.