Office Ally EHR Reviews

Pros

Before 2020 Practice Mates features were beneficial to my practice. Now with a thirdparty handling insurance verification billing and payments I have more time for patient care.

Cons

Patients often encounter difficulties completing HIPAA Compliant forms through Patient Ally due to a system glitch. Its inconvenient as I have to handle these forms manually.

Pros

Practice Mate is exceptionally userfriendly making it a pleasure to use.

Cons

Practice Mate works exceptionally well for my chiropractic needs. Its a userfriendly program.

Pros

Regrettably, there were no redeeming qualities in my experience with this EMR. Billing was ineffective, and the absence of a responsive customer support team exacerbated our issues.

Cons

Our practice encountered numerous challenges with this EMR. The templates provided were unsuitable for our needs, and the initial affordable pricing was rendered obsolete when they significantly raised their rates.

Pros

I find the pricing for the clearinghouse services to be reasonable, considering the functionalities it offers. However, I do feel a bit frustrated about having to pay for a clearinghouse service at all.

Cons

The software, while functional, lacks a modern and user-friendly interface. Navigating through the system can be confusing, and the healthcare/insurance terminology used adds to the complexity. Canceling the service and making staff changes are both cumbersome processes.

Pros

The pricing is fair for a clearinghouse service although Im displeased about having to pay for it.

Cons

While not the most modern or userfriendly navigating and terminology can be confusing. Cancelling or changing staff is also cumbersome.

Pros

Cheap

Cons

Terrible. This software is not reliable. Many unresolved problems. Repeated phone calls to customer service, then issued ticket s that are just meant to appease the customer until they can pass the buck to another dept. Office ally seems to care more about the design of the website than fixing the problems that frustrate their users. I would not recommend this software.

Pros

The scheduler and notetaking features in Practice Mate are straightforward and easy to use.

Cons

Billing was arduous and lacked a section for authorizations.

Pros

I found the scheduler to be user-friendly and had no issues with reading and writing notes.

Cons

One of the challenges I faced with Office Ally was the billing process, which proved to be difficult and time-consuming. Additionally, the software lacked a dedicated space for authorizations, which was a drawback for our growing needs.

Pros

The scheduler feature in the software is the best and easy to use. It simplifies the process of reading and writing notes, making it efficient for daily tasks.

Cons

On the downside, the billing functionality is challenging and time-consuming. The software lacks a designated place for authorizations, which can lead to oversight and errors.

Pros

I appreciate the claim fix tab in Practice Mate which allows quick resolution of problematic claims.

Cons

Theres limited flexibility in mental health EHR templates.

Pros

I prefer Practice Mates webbased platform over server software as its costeffective and convenient.

Cons

The inability for patients to schedule online and the complexity of simple tasks requiring many clicks are drawbacks.

Pros

In my experience Practice Mate is straightforward and ideal for beginners simplifying appointment booking and claim creation.

Cons

The software doesnt require a strong internet connection functioning adequately even on slower speeds.

Pros

It is a very decent software that works well for smaller practices. It is very affordable and gets you what you need for the price.

Cons

The auto posting feature does not work sometimes.

Pros

It communicates with the other software too and makes billing and scheduling so easy. I only pay $35/month which makes it very affordable for the company.

Cons

We are new users and have not faced any problems so far. Good stuff.

Pros

Practice Mate is incredibly straightforward and easy to navigate.

Cons

Navigating through numerous selections to find a specific option can be cumbersome.

Pros

Their customer service is great, as are their lesson videos and one-on-one training.

Cons

There are certain aspects of the software that might be improved, but they are constantly updating and upgrading it.

Pros

 Its simple to enter demographic information and make payments with practice mate.

Cons

NA

Pros

It has been nearly 8 years of using this Practice Mate EHR system, and I completely love it. The calendaring is great, and its insurance processing is amazing. It is so easy once you learn it. The insurance claims for my patients and clients are easily done. It is a fantastic system to work on. I would recommend this system to everyone who is looking for great insurance processing and calendaring.

Cons

They recently have started to charge some of the insurance companies an extra fee, and I being a small practice am finding it hard to manage it now, so I am actually considering moving all of it to TherapyNotes to submit my insurance claims. The price was reasonable before.

Pros

Practise mate is fantastic. They offer to file claims, EHR, invoicing invoices, and a variety of other services at an affordable price

Cons

None

Pros

This software makes invoicing more easier for a small, single-provider mental health business.

Cons

Accounts Receivable can be a difficult task at times.