Office Ally EHR Reviews

Pros

You can do everything on this software very easily. It is easily integrated to practice management software as well as billing software which is amazing.

Cons

The customer service is not too great and could do with a little bettering.

Pros

It isnt too expensive as far as EHR software go which is what drew me to it.

Cons

It is very difficult to navigate through this software and it can get very confusing. I also do not like that it is not updated regularly.

Pros

This software is so cheap its practically free.

Cons

It can get confusing but again, I have not spent so much time on it so maybe that is just me.

Pros

Their billing system is the only thing they have going on for them.

Cons

The patient portal really sucks. The appointments dont show up on the portal which makes patients think they have nothing scheduled and hence we are losing business or at times patient book slots that show up as free on the portal but are not which leads to double booking. We have been offered to the solution or even a promise for a solution and are looking for another software actively!

Pros

It offers useful functions for accounting and billing particularly if you dont plan to use the patient portal.

Cons

The Patient Ally portal is terrible with numerous bugs and unhelpful customer service. The Upcoming Appointments feature doesnt work and despite reporting the issue multiple times over six months theres been no resolution. This has led to lost business opportunities. Additionally other bugs and issues with the portal hinder its usability.

Pros

I appreciate that its nearly free with minimal costs for the clearinghouse and EHR per doctor.

Cons

Its somewhat confusing and I feel like Im going in circles sometimes. However it does work for sending out claims and organizing payments and reports.

Pros

The price. It feels like it is almost free. We only pay $35 for the clearinghouse and practice management. It gets the job done. I am still learning this tool. They are adding more features to it.

Cons

It is a bit complex for me. I do sometimes get stuck in circles, that could also be because I’m still learning it.

Pros

The ability to colorcode schedules for differentiation is a feature I love.

Cons

Daily schedule improvements are needed such as showing only therapists working that day and allowing the schedule to be dragged left or right for viewing all treating therapists.

Pros

The main reason to choose Practice Mate is due to its great scheduling features. I like how we can color-code our schedules to differentiate between OT and ST. This software has been a blessing compared to our previous experiences.

Cons

This tool just a few simple fixes and it would become perfect. A few fixes that I would require is that if they add a feature where we were able to only see the schedule of the therapists working that day. Also, allow the schedule to drag L/R to see all the treating therapists that entire day at once.

Pros

We use this software the free version at least and it does not work. My assistant uploads lab reports but it tells me nothing was uploaded. Nothing works.

Cons

I wish I could say it was one thing but like I said NOTHING works.

Pros

This software is not really expensive and is quite functional. This is a quality product, it does everything that I require it to do, and the customer support team is pretty awesome.

Cons

It has a learning curve to it, plus it isn’t that appealing.

Pros

It meets all my needs and the tech support is excellent.

Cons

Its not aesthetically pleasing and slightly challenging to learn.

Pros

There are so many features that feel useless because they barely work and get stuck a lot.

Cons

There are many cons.

Pros

Lab imaging and ordering tests are easy. The scheduling portion is good too.

Cons

It freezes and hangs up so much that I feel like I will lose my mind. It will also randomly delete everything you have entered. A complete nightmare.

Pros

Its very easy to use and if I need support its readily available. The level of detail is impressive.

Cons

Ive experienced difficulties logging in when working remotely although it could be a personal issue.

Pros

Customizing the patient schedule with various views and multiple columns per day is a plus.

Cons

Occasionally the program freezes and crashes my computer but Im unsure if its a hardware or software problem.

Pros

I would recommend this software, as it is a good, solid software. It is easy to customize patient schedule with several views, on a daily/weekly/monthly basis. It can easily add multiple columns for day to day patient visits among several providers. I like the product, and its scheduling feature. It is great.

Cons

There has been issues with the system freezing and then have to restart it and also that the computer often crashes. I am really not sure that whether it is a hardware issue or a software issue.

Pros

It is a really great system, it catches all your mistakes in any claims or messages before being sent out, this way we are able to send out the right and correct details. It is good for small practices mainly, especially when you have a smaller budget. It is low in cost, sends out texts, email reminders and can call as well. You can easily manage your billing and scheduling. It’s very rare that we might have faced any issues with denied claims.

Cons

There needs to be some work done to improve the system. As we can’t manually send text reminders out. Learning how to use the system takes a bit longer than you expect, as it’s a bit complicated. Sometimes the page loading slows down. The system cannot hold onto large files.

Pros

It handles billing scheduling and reminders efficiently with minimal issues and low cost.

Cons

Manual text reminders cant be sent and there are limitations with the reminder system. The system experiences slow loading times and cant hold large files.

Pros

While Ive used Office Ally for over a decade knowing what I do now I might have chosen differently.

Cons

In recent years Practice Mate has made more mistakes such as claims not being submitted despite appearing to have been. Exporting patient notes is challenging making it difficult to transition to another software program.