softwarePracticeSuite EHR Software Reviews
18 Reviews
Overall Rating
3.8
18 Reviews
Rating Distribution
5
(7)
4
(6)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.8
18 Reviews
Rating Distribution
5
(7)
4
(6)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
Excellent product and service
Excellent product and service
Pros
The practice management features have been fully developed. It allows doctors to add detailed reports. Customer service has our vote.
Cons
The interface is not very intuitive and there is a long learning curve to master.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lukas
TTC Inc, 2-9 employees
Jan 18, 2023
An alternative EHR software
An alternative EHR software
Pros
The customer support is great as always and they have been very helpful in managing the setup and answering questions. We can get our administrative processing done in a timely manner.
Cons
They keep improving the software so no complaints.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Lee Ann
Lightworks Accupuncture, 2-9 employees
Dec 14, 2022
Training was good!
Training was good!
Pros
This software helps me in running my practise by assisting in collection/billing and monitoring new and existing patients, the customer support is also outstanding. The software is relatively easy to use and to train new staff with.
Cons
I do wish customization wouldve been made much easier with this software other than this its a good product to have in your arsenal.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Corey
Howard Health and Weellness, 2-9 employees
Nov 12, 2022
Satisfactory!
Satisfactory!
Pros
It has an excellent Customer Service Team. They are very capable, and communication is simple and uncomplicated. The Programming Team at Practice Suite is also very receptive. They are constantly working to repair or correct software flaws.
Cons
Billing is difficult with this software. also sometimes the notes are lost which is really frustrating.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Catherine
Haynes & Associates, 2-9 employees
Sep 22, 2022
Has my Vote!
Has my Vote!
Pros
This software is very reasonably priced. I also like that it saves data that helps you to duplicate your previous billing, saving you a lot of time copy pasting the information.
Cons
It can be difficult to set up the patient cases at times and it needs a few updates.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Margaret
Medical Billing Solutions LLC, 2-9 employees
Aug 15, 2022
Disapprove of
Disapprove of
Pros
Not much to like, to be honest, bad customer support, poor customisation and crashes often.
Cons
A very poorly designed software with a lot of issues.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Cathina Slown
Haynes & Associates, 2-9 employees
Aug 08, 2022
Great company to work with
Great company to work with
Pros
The people who work there are great and they have helped us manage everything from the setup to the training. We are happy with our decision to choose practice suite.
Cons
None
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jessica
Taylor Billing Services, 2-9 employees
Jul 18, 2022
Great company!
Great company!
Pros
It is so easy to use and you only have to leave a voicemail and the customer service will get back to you instantly. Our experience working with them has been wonderful and they get all the stars!
Cons
Nil
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Christine
Emery Medical Solutions, 10-49 employees
Jun 22, 2022
PracticeSuite not for us
PracticeSuite not for us
Pros
The customer service can be contacted on live chat and phone. They always call back and do not rest until the complaint is resolved.
Cons
We do not like that it is not made for mid-range practices and only suitable for smaller clinics.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Cahterine Helown
Haynes & Associates, 10-49 employees
Mar 21, 2022
Suitable for a startup
Suitable for a startup
Pros
It is a great investment for a startup because of its budget-friendly price and basic features like scheduling and billing.
Cons
It is very particular about ending certain details and you need a lot of training to figure it out.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Erika
Compass Limb and Brace LLC, 2-9 employees
Feb 18, 2022
PracticeSuite is easy
PracticeSuite is easy
Pros
The ease of use has impressed us and we are able to integrate it with our existing email and accounts program.
Cons
It is a bit on the expensive side and we have had to increase our software budget to be able to afford it.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Diana
Chandler Rx, 2-9 employees
Jan 11, 2022
I love PracticeSuite
I love PracticeSuite
Pros
The software was really affordable for us which is why we chose it. It saves the billing codes and we can automatically enter them next time instead of looking them up.
Cons
Adding new insurance providers can be confusing because of the complicated process.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Margaret
Medical Billing Solutions, 2-9 employees
Dec 20, 2021
PracticeSuite is easy
PracticeSuite is easy
Pros
It has a simple interface and is great for medical as well as dental practices.
Cons
We are trying to figure out the software and there are not many resources available on their website.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Sally
Dr. Charles Ashley Mann Associates, 10-49 employees
Oct 11, 2021
Really helped our small practice
Really helped our small practice
Pros
It is so easy to navigate through the patient portal and organize all the files. It made billing and collection so much easier for our small clinic.
Cons
The reporting module could be better if it was linked with the patients records.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Cory
Howard Health and Wellness, 2-9 employees
Aug 17, 2021
Does not work when you need it the most
Does not work when you need it the most
Pros
The sales pitch and training were very convincing and we thought it would be very easy to use.
Cons
As a medical billing company, we expect the software to be reliable and make our lives easier by processing claims. However, PracticeSuite fails to do that and often crashes when we need it the most.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Lisa
K&L Management, 2-9 employees
Mar 06, 2021
A unique practice Management tool!
A unique practice Management tool!
Pros
Its intelligent architecture, intuitive navigation, versatile configuration, and seamless integration with our clinic management and billing systems make it the ideal and most comprehensive solution for the non-profit healthcare organizations we represent. Highly recommend this software!
Cons
Nothing of significance.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Gary
Ahlers Integrated Solutions, 10-49 employees
Nov 10, 2020
Great software, i love it
Great software, i love it
Pros
PracticeSuite EHR software has been a lifesaver. It has advanced features and great functionality. The customer support is just like a cherry on top.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Lukas
T.T.C., Inc., 2-10 employees employees
Sep 09, 2020
Not satisfied
Not satisfied
Pros
Theres not much that I can say when it comes to pointing out the good things about this software.
Cons
Multiple issues, False Claims, and promises. I would not recommend it.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Lisa
K&L Revenue Cycle Management, 2-10 employees employees
Sep 03, 2020
Filters
Excellent product and service
Excellent product and service
Pros
The practice management features have been fully developed. It allows doctors to add detailed reports. Customer service has our vote.
Cons
The interface is not very intuitive and there is a long learning curve to master.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lukas
TTC Inc, 2-9 employees
Jan 18, 2023
An alternative EHR software
An alternative EHR software
Pros
The customer support is great as always and they have been very helpful in managing the setup and answering questions. We can get our administrative processing done in a timely manner.
Cons
They keep improving the software so no complaints.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Lee Ann
Lightworks Accupuncture, 2-9 employees
Dec 14, 2022
Training was good!
Training was good!
Pros
This software helps me in running my practise by assisting in collection/billing and monitoring new and existing patients, the customer support is also outstanding. The software is relatively easy to use and to train new staff with.
Cons
I do wish customization wouldve been made much easier with this software other than this its a good product to have in your arsenal.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Corey
Howard Health and Weellness, 2-9 employees
Nov 12, 2022
Satisfactory!
Satisfactory!
Pros
It has an excellent Customer Service Team. They are very capable, and communication is simple and uncomplicated. The Programming Team at Practice Suite is also very receptive. They are constantly working to repair or correct software flaws.
Cons
Billing is difficult with this software. also sometimes the notes are lost which is really frustrating.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Catherine
Haynes & Associates, 2-9 employees
Sep 22, 2022
Has my Vote!
Has my Vote!
Pros
This software is very reasonably priced. I also like that it saves data that helps you to duplicate your previous billing, saving you a lot of time copy pasting the information.
Cons
It can be difficult to set up the patient cases at times and it needs a few updates.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Margaret
Medical Billing Solutions LLC, 2-9 employees
Aug 15, 2022
Disapprove of
Disapprove of
Pros
Not much to like, to be honest, bad customer support, poor customisation and crashes often.
Cons
A very poorly designed software with a lot of issues.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Cathina Slown
Haynes & Associates, 2-9 employees
Aug 08, 2022
Great company to work with
Great company to work with
Pros
The people who work there are great and they have helped us manage everything from the setup to the training. We are happy with our decision to choose practice suite.
Cons
None
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jessica
Taylor Billing Services, 2-9 employees
Jul 18, 2022
Great company!
Great company!
Pros
It is so easy to use and you only have to leave a voicemail and the customer service will get back to you instantly. Our experience working with them has been wonderful and they get all the stars!
Cons
Nil
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Christine
Emery Medical Solutions, 10-49 employees
Jun 22, 2022
PracticeSuite not for us
PracticeSuite not for us
Pros
The customer service can be contacted on live chat and phone. They always call back and do not rest until the complaint is resolved.
Cons
We do not like that it is not made for mid-range practices and only suitable for smaller clinics.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Cahterine Helown
Haynes & Associates, 10-49 employees
Mar 21, 2022
Suitable for a startup
Suitable for a startup
Pros
It is a great investment for a startup because of its budget-friendly price and basic features like scheduling and billing.
Cons
It is very particular about ending certain details and you need a lot of training to figure it out.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Erika
Compass Limb and Brace LLC, 2-9 employees
Feb 18, 2022
PracticeSuite is easy
PracticeSuite is easy
Pros
The ease of use has impressed us and we are able to integrate it with our existing email and accounts program.
Cons
It is a bit on the expensive side and we have had to increase our software budget to be able to afford it.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Diana
Chandler Rx, 2-9 employees
Jan 11, 2022
I love PracticeSuite
I love PracticeSuite
Pros
The software was really affordable for us which is why we chose it. It saves the billing codes and we can automatically enter them next time instead of looking them up.
Cons
Adding new insurance providers can be confusing because of the complicated process.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Margaret
Medical Billing Solutions, 2-9 employees
Dec 20, 2021
PracticeSuite is easy
PracticeSuite is easy
Pros
It has a simple interface and is great for medical as well as dental practices.
Cons
We are trying to figure out the software and there are not many resources available on their website.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Sally
Dr. Charles Ashley Mann Associates, 10-49 employees
Oct 11, 2021
Really helped our small practice
Really helped our small practice
Pros
It is so easy to navigate through the patient portal and organize all the files. It made billing and collection so much easier for our small clinic.
Cons
The reporting module could be better if it was linked with the patients records.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Cory
Howard Health and Wellness, 2-9 employees
Aug 17, 2021
Does not work when you need it the most
Does not work when you need it the most
Pros
The sales pitch and training were very convincing and we thought it would be very easy to use.
Cons
As a medical billing company, we expect the software to be reliable and make our lives easier by processing claims. However, PracticeSuite fails to do that and often crashes when we need it the most.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Lisa
K&L Management, 2-9 employees
Mar 06, 2021
A unique practice Management tool!
A unique practice Management tool!
Pros
Its intelligent architecture, intuitive navigation, versatile configuration, and seamless integration with our clinic management and billing systems make it the ideal and most comprehensive solution for the non-profit healthcare organizations we represent. Highly recommend this software!
Cons
Nothing of significance.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Gary
Ahlers Integrated Solutions, 10-49 employees
Nov 10, 2020
Great software, i love it
Great software, i love it
Pros
PracticeSuite EHR software has been a lifesaver. It has advanced features and great functionality. The customer support is just like a cherry on top.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Lukas
T.T.C., Inc., 2-10 employees employees
Sep 09, 2020
Not satisfied
Not satisfied
Pros
Theres not much that I can say when it comes to pointing out the good things about this software.
Cons
Multiple issues, False Claims, and promises. I would not recommend it.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Lisa
K&L Revenue Cycle Management, 2-10 employees employees
Sep 03, 2020