Medical Practice, 11-50 employees
More than a year
“BEST CUSTOMER SERVICE!!!!”
Pros
The office finds it very user-friendly, and the ease of updates adds to its appeal.
Cons
I honestly can't think of anything that I would consider a downside.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Insurance, N/A employees
More than a year
“Provider Suite”
Pros
Its simplicity is what stands out the most; it's not complicated at all.
Cons
There's really nothing noteworthy. I genuinely enjoy using the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Medical Practice, N/A employees
More than a year
“Somewhat Cumbersome”
Pros
It's generally easy to follow and user-friendly.
Cons
Some aspects, like the "buckets," are confusing and not particularly useful. Additionally, the adjustment process isn't instantaneous, which can be frustrating.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Medical Practice, 11-50 employees
More than a year
“A client since 2006 - that says alot!”
Pros
The ease of use and friendly upgrades are highlights. Plus, consistent specialists in customer and technical support make the experience seamless.
Cons
I'm seriously struggling to think of anything negative.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“REVIEW TO MAKE PA BETTER AND MORE USER FRIENDLy”
Pros
Despite some quirks, the software has been navigable over the years. However, the Cons question doesn't provide enough space to address all the issues.
Cons
There are several areas where users should have more options for customization. For instance, the transaction history for adjustments often repeats or shows minor variations, making it difficult to manage.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Practice Admin”
Pros
Overall, this program is quite user-friendly and easy to work with.
Cons
It would be more efficient to record payments as a lump sum rather than breaking down each charge individually.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Cost effective for anesthesia practices”
Pros
The software is intuitive and remarkably user-friendly.
Cons
There's a need for more specific anesthesia-based practice reporting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
More than a year
“Good, Not Great, Practice Management Program”
Pros
Setting up new patients and updating information is a breeze. Claims submission is quick and error-free, with excellent integration and minimal errors.
Cons
While some features are excellent, others are not user-friendly at all. For example, the patient transaction history screens are confusing and not helpful.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Health, Wellness & Fitness, 51-100 employees
More than a year
“Happy we made the switch !”
Pros
Switching to Practice admin brought numerous benefits, including convenient insurance card viewing, accessible Trizzetto, comprehensive training, and a streamlined flow throughout the program.
Cons
One drawback is that when you delete an ERA from posted/pending review, it ends up in the unprocessed ERAs, requiring additional steps for deletion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“GREAT PRODUCT!”
Pros
This program is fantastic, extremely easy to use and navigate independently.
Cons
Occasionally, the software freezes or becomes unresponsive, especially if the computer needs updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Office Manager”
Pros
The user-friendly interface and insightful reports make the program valuable.
Cons
Consistency in interface concerns persists.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Medical Practice, 11-50 employees
More than a year
“PA in my POV”
Pros
The screen flow is smooth and user-friendly.
Cons
There are issues with the reports and customer support response times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Not Specified, N/A employees
Free Trial
“Good PM Partner”
Pros
The system is incredibly user-friendly, and the support team is prompt and helpful.
Cons
Although it may be more expensive compared to other software options.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
Free Trial
“Good PM Partner”
Pros
I particularly appreciate their user-friendly software and the reports feature, along with their responsive customer service.
Cons
Adjustment codes linked to specific insurance companies can be problematic if removed, affecting audits.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, N/A employees
More than a year
“I have used PA for over 6 years. We use scheduling/billing for MD”
Pros
Compared to other software products, this one is notably easy to use, simplifying our support for various client systems.
Cons
Improved EHR integration and support responsiveness are needed, as support seems stretched thin at times, resulting in delays in ticket responses.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Great practice management software, great support”
Pros
The system is incredibly user-friendly, and the support team is prompt and helpful.
Cons
Effective revenue cycle management relies heavily on software functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10