Not Specified, 1-10 employees
Less than 6 months
“Amazing features and very customizable”
Pros
We were able to eliminate three other tools to have everything in one place. It's very customizable and let us automate many steps and reduce unnecessary clicks.
Cons
It's a bit more powerful than what we were using before so it's going to take some time to really get the hang of everything this program can do.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Benjamins’ ENT Lab and Clinic, IL, 1-10 employees
“Good start, going strong for the last 3 months”
Pros
Everything's going smoothly so far at our small downtown Chicago clinic. I'm especially impressed with how the custom dashboard is tailored for our ENT practice. The medical billing, patient scheduling, reporting, and compliance features are all working seamlessly, making everything more efficient and streamlined.
Cons
None yet.. but keeping one star in reserve just in case.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Quest Oncology Clinic, MA, 1-10 employees
“Its ideal for specialty practices but decent for general medicine”
Pros
Works well in our Oncology consultancy and covers the basics of patient records keeping, billing, scheduling and prescriptions without issue. I have heard similar things about the program from colleagues in other specialties. A lot of dashboard/workflow customization options.
Cons
I think they've focused their interface design on specialties. Need to offer more filters/custom reports for general practices. Not a complaint but a suggestion.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
J. Specialty Clinics, WA, 1-10 employees
“I would highly recommend for orthopedic practices”
Pros
The practice management portal feature is great. We particularly like the system's orthopedics modules (especially the anatomy referencing guide).
Cons
May be a little costly for startup clinics.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Not Specified, 1-10 employees
Less than 6 months
“Quick and easy to use overall”
Pros
It's an excellent way to access both live and historical data, giving you a complete view of everything in real-time and over time.
Cons
Every time there's an update, I have minor issues until the bugs are fixed.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Not Specified, 11-50 employees
Less than 6 months
“Excellent software”
Pros
Our office tried Pulse mainly for reminders and task management and it worked very well.
Cons
I think if we had used it longer, we would have really liked it. However, the company chose a different product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Great customer service”
Pros
Their hands-on approach to client service is fantastic and their funnel system is really easy to understand and navigate. It makes everything much simpler and more efficient.
Cons
Everything is great. I can't think of a single bad thing to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“the mobile app is really convenient”
Pros
I love the mobile app. I use it daily to look up statistics and fill out daily reports at work. You can also see which employees are clocked in or out, which is useful.
Cons
The iOS app differs slightly from the Android app. I wish they were identical for consistency in management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Solid tool”
Pros
It's usually easy to connect to and keeps the connection secure.
Cons
I do have occasional problems connecting, but nothing too bad.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Hospital & Health Care, 1-10 employees
Less than 6 months
“Simple yet expansive”
Pros
Customer support was very responsive and helpful.
Cons
Somewhat complex to use. I suggest moving to drag and drop for sequencing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than a year
“One tool, so much functionality”
Pros
What I love most about Pulse is that it combines at least three different automation systems on one platform. This means they all work together seamlessly, eliminating the need for any manual input or intervention. It's all automated and super efficient!
Cons
Honestly, the only thing I can think of is to keep expanding the interfaces and functionality. It's already amazing, but being greedy, we want more. hehe :)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10