softwareQuest Diagnostics EHR Reviews
31 Reviews
Overall Rating
3.6
31 Reviews
Rating Distribution
5
(9)
4
(12)
3
(3)
2
(4)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Overall Rating
3.6
31 Reviews
Rating Distribution
5
(9)
4
(12)
3
(3)
2
(4)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Filters
Specialty
Provider Size
Time Used
Great value for money. Very adaptable.
Great value for money. Very adaptable.
Pros
The system layout aims to provide maximum ease of use. It is flexible and simple. Does not require too many steps to fulfill a task. Built-in storage for lab results which patients can access through their portals whenever they want. The software is compatible with both PC and phones, which allows me to get so much work done outside of the clinic as well. Would definitely recommend more physicians to opt for this software!
Cons
I haven’t come across anything I do not like about Care360. Best service for my practice
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Ayesha
Doctors united, 51-200 employees employees
Oct 10, 2022
Highly recommended. Brilliant software
Highly recommended. Brilliant software
Pros
Patient development features integrate together very well. I love how easy to use the system is. The interface is simple and very well organized. Amazing this is that we can now do charting and note-taking on the iPad during a patient visit which saves a lot of time. The company is always working towards enhancing user-experience and the customer support at Quest Diagnostics are courteous and always willing to help.
Cons
There have so far been no problems with the system. Fully satisfied with the service and then some.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jeff
Primary Care Medical Group, - employees
Jul 15, 2022
Quick and fast software
Quick and fast software
Pros
Very Simple to access patients data and reports. Quest Diagnostics EHR is truly an amazing software.
Cons
I had no issues with the software. Pretty smooth sailing till now and I pray that it stays this way.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
liane
Blackford dental, 51-200 employees employees
Jun 13, 2022
Constant access to all records
Constant access to all records
Pros
It is very easy to use once you get trained. You can rid your practice of all paper records within a few weeks time. This is the best EHR for daily use.
Cons
Sometimes the scheduled maintenance causes the server to go down without a warning.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Heidi
AllMed Physicians, 2-9 employees
May 06, 2022
Its a good software
Its a good software
Pros
It has a quick turnaround and has made my staff very effective. The customer service listens to our needs and takes initiative on solving them quickly.
Cons
There were some issues but they fixed them now.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jacque
Regional Cardiac Arrhythmia Center, 2-9 employees
Apr 19, 2022
Zero downtime!
Zero downtime!
Pros
It has an amazing interface that is easy to navigate. You can conduct the entire physical exam yourself.
Cons
Not all the local pharmacies are in the system library, which is quite odd.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Stephen
Trinity Healthcare, 2-9 employees
Apr 06, 2022
I dont know what we are paying for!
I dont know what we are paying for!
Pros
The only good thing is that we can integrate it with any other third-party software.
Cons
It is not easy to use and the patient records are not safe on this platform. The customer support does not care either and that is when you get in touch with them.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
4
Mahsa
Bahrami Medical Center, 2-9 employees
Apr 01, 2021
It gets the work done
It gets the work done
Pros
Viewing and ordering labs is really simple for both the patients and the providers. It is easy to learn and use.
Cons
Its just that it doesnt include as many features as other softwares in the market but its just right for my use.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Alex
PACS Support Assistant , 1000+ employees
Mar 30, 2021
Has potential to improve
Has potential to improve
Pros
I like being able to see accessible records but thats it
Cons
Frequently cant discover pharmacies. As of late the server is losing associations a lot. We are stuck on the spinning wheel of death.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Alizay
Project Import, 10-49 employees
Mar 25, 2021
Not at all dependable and getting slower all of the time
Not at all dependable and getting slower all of the time
Pros
I ought not to keep up my own server. This can be a browser-based software. Theres an Ipad adaptation to require into visits
Cons
I continuously have to be wrapping up my notes on the desktop adaptation of the software. I cant favor controlled substances on the iPad app. It is moderate and getting slower all of the time. Habitually, the software goes down for hours. As well numerous CLICKS!
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
James
Health, Wellness and Fitness, 2-9 employees
Mar 05, 2021
Great EHR
Great EHR
Pros
It has gotten a great customer service and I get help as fast as possible. I upload Urine screenings daily and their response is perfect.
Cons
They have just issues with billing software and it can be improved to a great extent.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Jacque
Cardiac Specialist, 2-9 employees
Mar 02, 2021
A good system
A good system
Pros
It is very easy to use and the best part about this EHR is that patients can access their labs from anywhere.
Cons
I like this alot so no complaints either from me or my employees.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Ayesha
Hospital and Health Care, 50-99 employees
Feb 26, 2021
Pretty decent software.
Pretty decent software.
Pros
It works quite well and does what it is supposed to save for the few issues here and there!
Cons
Usually have a hard time finding pharmacies. And sometimes the server loses its connection which causes a problem!
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Stephen
Trinity health care, 51-200 employees employees
Sep 03, 2020
Not too great honestly
Not too great honestly
Pros
I like being able to see available records but that is it.
Cons
It does not let you pay through the app. You also cannot see history beyond a certain cut-off which is annoying.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Celina
Project Import, 2-10 employees employees
Sep 01, 2020
Care360 for Physicians
Care360 for Physicians
Pros
Quest Quanum is simple and good for people who are just getting started with your first EMR system. The software interface is quite basic and easy to learn to operate considering they provide you with no further help or client support.
Cons
There have been times when the system goes out of order and leaves you completely stranded. Causes so much trouble during clinic hours, wastes time and loss of patient data. They don’t even leave you with any offline archives backup. Only a small window that states there’s a problem that might take them some time to resolve. Along with it, a superfluous apology. And that’s all you get from them for wasting your whole day with nothing to go on, no alternative solution but the old-fashioned paper-pen. There is no customer support whatsoever and if you want them to come on-site to help set up the system, they ask you to pay for them for their tickets and related expenses.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Catherine
Catherine Kirchner M.D. P.A., 2-10 employees employees
Mar 23, 2019
Easy to navigate
Easy to navigate
Pros
A simple interface with no cluttering. Data is easily accessible. No excessive clicks required. We use a plug-in bridge that helps pull out the relevant patient data from the EHR system.
Cons
Customer service at quest diagnostics is poor. When you are connected, they keep redirecting your call to several other operators to get to the one who might help you resolve your issue. Entering information for new patients into the system is a time-consuming process because it does not bridge unless directly entered into the system.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Ashley
Partners in Family Practice, 11-50 employees employees
Feb 11, 2019
Promising service with a simple layout
Promising service with a simple layout
Pros
The layout is so well laid out that anyone can operate the system with minimal to no prior training. Integration of the EHR with the Lab reports is very useful, requesting and receiving labs at any time is super easy for both patients and physician.
Cons
The company offers only a limited number of functionalities. There is very little room for customization compared to other competitor products on the market. All in all, Quest diagnostics does justice to the services it does provide.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Alex
Moffitt Cancer Center, 5001-10000 employees employees
Dec 12, 2018
Average service, when it works
Average service, when it works
Pros
Easy to issue e-prescriptions. Working simple and hassle-free. But if there is an error, it messes up the whole balance and is very difficult to fix. They do not offer a lot of customization options but those that are there are helpful to a certain degree.
Cons
Every time they overhaul or relocate a server, even at times when they dont, we have issues. We have had constrained to no access now for 2 work days. not even a read-only archive. At the point when this framework goes down, you cant get to records, prescriptions, warnings, lab reports or anything. furthermore, in the event that you have gone paperless, you are in a bad way. This previous year has been the most noticeably bad of numerous years. Whats more, in the event that you dont pay more to update, you cant even continue doing MIPS or anything. The cost increases and service worsens.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Heidi
Physician, 2-10 employees employees
Jul 03, 2018
Awful software
Awful software
Pros
The software is relatively cheap but there are no positive features in it. Quality comes at a price.
Cons
The software has no back up mechanism and has inactive customer support service which ultimately affects the users productivity.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
2
Saleem
Saleem Mir,MD, 2-10 employees employees
Jun 11, 2018
Waste of money
Waste of money
Pros
The Quanum quest system works quite decent when everything is fine. But that’s not lasting. It does let you document your charting notes. Good for storing patient data including charts and lab results.
Cons
A total scam for a system. Customer service is a joke. They offer no help and are very unprofessional. They misguide you saying that you can add your own templates when you can’t. The system shuts down way too often due to maintenance issues. They use a third-party provider Kareo, for scheduling which is even worse than Care360. It never integrates with the system information regarding reports and labs. To do it manually is too much hassle.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
2
Lottie
-, 2-10 employees employees
Aug 25, 2017
Great software, fit forall specialities
Great software, fit forall specialities
Pros
Easy reporting, fast, user friendly and it makes my operations efficient andsmooth.
Cons
I needed assistance from my internal IT department for risk stratification. No issues with the software and its features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Laurie
Woodhaven Family Medicine, 2-10 employees employees
Aug 12, 2017
Worst software
Worst software
Pros
Reasonable IPad app with customizable features.
Cons
The customer support service is very poor and non-cooperative. Extra charges for support.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
HR
WomenFirst, 2-10 employees employees
Jul 08, 2017
Beyond satisfied with the excellent service
Beyond satisfied with the excellent service
Pros
The layout is simple and helps us navigate through things easily. My favorite feature of the Quest Diagnostics EMR is the dashboard. It allows me to preview relevant/latest information and stay on top of things at all times. We are very happy with the way this system has helped us make our practice easier and more efficient. We have been using the same system for five years now and we have never considered another option.
Cons
The company claims there will be an update that fixes the patient portal which is currently very faulty and difficult to operate since most of our clientele is older people with little computing ability.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Carol
Nikolai Kinachtchouk, MD and Lioudmila Kinachtchouk, MD PLC, 11-50 employees employees
May 15, 2017
Suitable for lab results
Suitable for lab results
Pros
It is really easy to locate any pending patients results.
Cons
It would be better if I had access to the lab results of patients provided by other providers.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Pam
Kathy Karamlou,MD inc, 2-10 employees employees
Apr 10, 2017
Great potential. Good staff
Great potential. Good staff
Pros
I have been a loyal client with Quest Diagnostics for two decades now. I have seen the company and their services grow. With consistent good customer service, Care360 has been and will continue to be my first choice for an EMR software. I especially find their functionalities, although limited, but very efficient. Documentation, Labs are well integrated. Integration with third-party software for scheduling and billing etc. works seamlessly.
Cons
The system can sometimes be inconsistent in its performance.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marianne
Dr. Marianne Beard, D.O., 2-10 employees employees
Feb 17, 2017
Quest EMR
Quest EMR
Pros
It is easy and simple to access information in a timely manner
Cons
Limited features and customizability makes it a very basic solution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jesus
Andrew Levine, MDPA, 11-50 employees employees
Jan 19, 2017
Attrative interface
Attrative interface
Pros
User friendly, interactive interface and decent usability.
Cons
The staff often faces difficulties on superbill and there are no short-cut keys to save time.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Melody
Walnut Street Health and Wellness, 2-10 employees employees
Jan 08, 2017
Great service. Top notch user-security
Great service. Top notch user-security
Pros
My experience with Care360 has been very good over the years. They have great people at the customer service who handle your problems really well and deliver quick solutions. The system is efficient and accurate in uploading and recording data. It has been a great medium for us to share patient information with other providers effortlessly. It is great relief to know we are putting our trust in good hands and our data confidentiality will stay intact. I would very much recommend this EMR to be used for medical practice. Whatever the glitch be, one phone call to the customer care suffices for them they help deal with it.
Cons
As much as I love the security policy but the time-out can be a little frustrating at times as they log you out within a matter of minutes if you do not make interaction with Care360. Our server itself is not the fastest and it takes a while interacting with PTs or when I need to access something quickly, so it is a nuisance when I have to log back in multiple times a day.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Cristina
Coral Springs Wellness Center, 2-10 employees employees
Dec 22, 2016
Quantum EMR
Quantum EMR
Pros
The software allows users to access information easily.
Cons
You may spend extra time locating patient records in application.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Tracie
Wallis Dermatology Associates, 11-50 employees employees
Dec 17, 2016
Quest Diagnostics
Quest Diagnostics
Pros
the patient portal enables patients to get timely results.
Cons
You may experience issues when making duplicate accounts.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Antasia
Arizona Integrative Medical Solutions, 2-10 employees employees
Nov 16, 2016
Satisfactory results. Insighful reporting module.
Satisfactory results. Insighful reporting module.
Pros
The reporting module of the software is easy to navigate and convenient.
Cons
Waiting to get access to the risk stratification feature.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Laurie
Woodhaven Family medicine, 2-10 employees employees
Apr 13, 2016
Filters
Great value for money. Very adaptable.
Great value for money. Very adaptable.
Pros
The system layout aims to provide maximum ease of use. It is flexible and simple. Does not require too many steps to fulfill a task. Built-in storage for lab results which patients can access through their portals whenever they want. The software is compatible with both PC and phones, which allows me to get so much work done outside of the clinic as well. Would definitely recommend more physicians to opt for this software!
Cons
I haven’t come across anything I do not like about Care360. Best service for my practice
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Ayesha
Doctors united, 51-200 employees employees
Oct 10, 2022
Highly recommended. Brilliant software
Highly recommended. Brilliant software
Pros
Patient development features integrate together very well. I love how easy to use the system is. The interface is simple and very well organized. Amazing this is that we can now do charting and note-taking on the iPad during a patient visit which saves a lot of time. The company is always working towards enhancing user-experience and the customer support at Quest Diagnostics are courteous and always willing to help.
Cons
There have so far been no problems with the system. Fully satisfied with the service and then some.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jeff
Primary Care Medical Group, - employees
Jul 15, 2022
Quick and fast software
Quick and fast software
Pros
Very Simple to access patients data and reports. Quest Diagnostics EHR is truly an amazing software.
Cons
I had no issues with the software. Pretty smooth sailing till now and I pray that it stays this way.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
liane
Blackford dental, 51-200 employees employees
Jun 13, 2022
Constant access to all records
Constant access to all records
Pros
It is very easy to use once you get trained. You can rid your practice of all paper records within a few weeks time. This is the best EHR for daily use.
Cons
Sometimes the scheduled maintenance causes the server to go down without a warning.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Heidi
AllMed Physicians, 2-9 employees
May 06, 2022
Its a good software
Its a good software
Pros
It has a quick turnaround and has made my staff very effective. The customer service listens to our needs and takes initiative on solving them quickly.
Cons
There were some issues but they fixed them now.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jacque
Regional Cardiac Arrhythmia Center, 2-9 employees
Apr 19, 2022
Zero downtime!
Zero downtime!
Pros
It has an amazing interface that is easy to navigate. You can conduct the entire physical exam yourself.
Cons
Not all the local pharmacies are in the system library, which is quite odd.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Stephen
Trinity Healthcare, 2-9 employees
Apr 06, 2022
I dont know what we are paying for!
I dont know what we are paying for!
Pros
The only good thing is that we can integrate it with any other third-party software.
Cons
It is not easy to use and the patient records are not safe on this platform. The customer support does not care either and that is when you get in touch with them.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
4
Mahsa
Bahrami Medical Center, 2-9 employees
Apr 01, 2021
It gets the work done
It gets the work done
Pros
Viewing and ordering labs is really simple for both the patients and the providers. It is easy to learn and use.
Cons
Its just that it doesnt include as many features as other softwares in the market but its just right for my use.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Alex
PACS Support Assistant , 1000+ employees
Mar 30, 2021
Has potential to improve
Has potential to improve
Pros
I like being able to see accessible records but thats it
Cons
Frequently cant discover pharmacies. As of late the server is losing associations a lot. We are stuck on the spinning wheel of death.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Alizay
Project Import, 10-49 employees
Mar 25, 2021
Not at all dependable and getting slower all of the time
Not at all dependable and getting slower all of the time
Pros
I ought not to keep up my own server. This can be a browser-based software. Theres an Ipad adaptation to require into visits
Cons
I continuously have to be wrapping up my notes on the desktop adaptation of the software. I cant favor controlled substances on the iPad app. It is moderate and getting slower all of the time. Habitually, the software goes down for hours. As well numerous CLICKS!
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
James
Health, Wellness and Fitness, 2-9 employees
Mar 05, 2021
Great EHR
Great EHR
Pros
It has gotten a great customer service and I get help as fast as possible. I upload Urine screenings daily and their response is perfect.
Cons
They have just issues with billing software and it can be improved to a great extent.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Jacque
Cardiac Specialist, 2-9 employees
Mar 02, 2021
A good system
A good system
Pros
It is very easy to use and the best part about this EHR is that patients can access their labs from anywhere.
Cons
I like this alot so no complaints either from me or my employees.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Ayesha
Hospital and Health Care, 50-99 employees
Feb 26, 2021
Pretty decent software.
Pretty decent software.
Pros
It works quite well and does what it is supposed to save for the few issues here and there!
Cons
Usually have a hard time finding pharmacies. And sometimes the server loses its connection which causes a problem!
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Stephen
Trinity health care, 51-200 employees employees
Sep 03, 2020
Not too great honestly
Not too great honestly
Pros
I like being able to see available records but that is it.
Cons
It does not let you pay through the app. You also cannot see history beyond a certain cut-off which is annoying.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Celina
Project Import, 2-10 employees employees
Sep 01, 2020
Care360 for Physicians
Care360 for Physicians
Pros
Quest Quanum is simple and good for people who are just getting started with your first EMR system. The software interface is quite basic and easy to learn to operate considering they provide you with no further help or client support.
Cons
There have been times when the system goes out of order and leaves you completely stranded. Causes so much trouble during clinic hours, wastes time and loss of patient data. They don’t even leave you with any offline archives backup. Only a small window that states there’s a problem that might take them some time to resolve. Along with it, a superfluous apology. And that’s all you get from them for wasting your whole day with nothing to go on, no alternative solution but the old-fashioned paper-pen. There is no customer support whatsoever and if you want them to come on-site to help set up the system, they ask you to pay for them for their tickets and related expenses.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Catherine
Catherine Kirchner M.D. P.A., 2-10 employees employees
Mar 23, 2019
Easy to navigate
Easy to navigate
Pros
A simple interface with no cluttering. Data is easily accessible. No excessive clicks required. We use a plug-in bridge that helps pull out the relevant patient data from the EHR system.
Cons
Customer service at quest diagnostics is poor. When you are connected, they keep redirecting your call to several other operators to get to the one who might help you resolve your issue. Entering information for new patients into the system is a time-consuming process because it does not bridge unless directly entered into the system.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Ashley
Partners in Family Practice, 11-50 employees employees
Feb 11, 2019
Promising service with a simple layout
Promising service with a simple layout
Pros
The layout is so well laid out that anyone can operate the system with minimal to no prior training. Integration of the EHR with the Lab reports is very useful, requesting and receiving labs at any time is super easy for both patients and physician.
Cons
The company offers only a limited number of functionalities. There is very little room for customization compared to other competitor products on the market. All in all, Quest diagnostics does justice to the services it does provide.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Alex
Moffitt Cancer Center, 5001-10000 employees employees
Dec 12, 2018
Average service, when it works
Average service, when it works
Pros
Easy to issue e-prescriptions. Working simple and hassle-free. But if there is an error, it messes up the whole balance and is very difficult to fix. They do not offer a lot of customization options but those that are there are helpful to a certain degree.
Cons
Every time they overhaul or relocate a server, even at times when they dont, we have issues. We have had constrained to no access now for 2 work days. not even a read-only archive. At the point when this framework goes down, you cant get to records, prescriptions, warnings, lab reports or anything. furthermore, in the event that you have gone paperless, you are in a bad way. This previous year has been the most noticeably bad of numerous years. Whats more, in the event that you dont pay more to update, you cant even continue doing MIPS or anything. The cost increases and service worsens.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Heidi
Physician, 2-10 employees employees
Jul 03, 2018
Awful software
Awful software
Pros
The software is relatively cheap but there are no positive features in it. Quality comes at a price.
Cons
The software has no back up mechanism and has inactive customer support service which ultimately affects the users productivity.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
2
Saleem
Saleem Mir,MD, 2-10 employees employees
Jun 11, 2018
Waste of money
Waste of money
Pros
The Quanum quest system works quite decent when everything is fine. But that’s not lasting. It does let you document your charting notes. Good for storing patient data including charts and lab results.
Cons
A total scam for a system. Customer service is a joke. They offer no help and are very unprofessional. They misguide you saying that you can add your own templates when you can’t. The system shuts down way too often due to maintenance issues. They use a third-party provider Kareo, for scheduling which is even worse than Care360. It never integrates with the system information regarding reports and labs. To do it manually is too much hassle.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
2
Lottie
-, 2-10 employees employees
Aug 25, 2017
Great software, fit forall specialities
Great software, fit forall specialities
Pros
Easy reporting, fast, user friendly and it makes my operations efficient andsmooth.
Cons
I needed assistance from my internal IT department for risk stratification. No issues with the software and its features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Laurie
Woodhaven Family Medicine, 2-10 employees employees
Aug 12, 2017
Worst software
Worst software
Pros
Reasonable IPad app with customizable features.
Cons
The customer support service is very poor and non-cooperative. Extra charges for support.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
HR
WomenFirst, 2-10 employees employees
Jul 08, 2017
Beyond satisfied with the excellent service
Beyond satisfied with the excellent service
Pros
The layout is simple and helps us navigate through things easily. My favorite feature of the Quest Diagnostics EMR is the dashboard. It allows me to preview relevant/latest information and stay on top of things at all times. We are very happy with the way this system has helped us make our practice easier and more efficient. We have been using the same system for five years now and we have never considered another option.
Cons
The company claims there will be an update that fixes the patient portal which is currently very faulty and difficult to operate since most of our clientele is older people with little computing ability.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Carol
Nikolai Kinachtchouk, MD and Lioudmila Kinachtchouk, MD PLC, 11-50 employees employees
May 15, 2017
Suitable for lab results
Suitable for lab results
Pros
It is really easy to locate any pending patients results.
Cons
It would be better if I had access to the lab results of patients provided by other providers.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Pam
Kathy Karamlou,MD inc, 2-10 employees employees
Apr 10, 2017
Great potential. Good staff
Great potential. Good staff
Pros
I have been a loyal client with Quest Diagnostics for two decades now. I have seen the company and their services grow. With consistent good customer service, Care360 has been and will continue to be my first choice for an EMR software. I especially find their functionalities, although limited, but very efficient. Documentation, Labs are well integrated. Integration with third-party software for scheduling and billing etc. works seamlessly.
Cons
The system can sometimes be inconsistent in its performance.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marianne
Dr. Marianne Beard, D.O., 2-10 employees employees
Feb 17, 2017
Quest EMR
Quest EMR
Pros
It is easy and simple to access information in a timely manner
Cons
Limited features and customizability makes it a very basic solution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jesus
Andrew Levine, MDPA, 11-50 employees employees
Jan 19, 2017
Attrative interface
Attrative interface
Pros
User friendly, interactive interface and decent usability.
Cons
The staff often faces difficulties on superbill and there are no short-cut keys to save time.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Melody
Walnut Street Health and Wellness, 2-10 employees employees
Jan 08, 2017
Great service. Top notch user-security
Great service. Top notch user-security
Pros
My experience with Care360 has been very good over the years. They have great people at the customer service who handle your problems really well and deliver quick solutions. The system is efficient and accurate in uploading and recording data. It has been a great medium for us to share patient information with other providers effortlessly. It is great relief to know we are putting our trust in good hands and our data confidentiality will stay intact. I would very much recommend this EMR to be used for medical practice. Whatever the glitch be, one phone call to the customer care suffices for them they help deal with it.
Cons
As much as I love the security policy but the time-out can be a little frustrating at times as they log you out within a matter of minutes if you do not make interaction with Care360. Our server itself is not the fastest and it takes a while interacting with PTs or when I need to access something quickly, so it is a nuisance when I have to log back in multiple times a day.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Cristina
Coral Springs Wellness Center, 2-10 employees employees
Dec 22, 2016
Quantum EMR
Quantum EMR
Pros
The software allows users to access information easily.
Cons
You may spend extra time locating patient records in application.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Tracie
Wallis Dermatology Associates, 11-50 employees employees
Dec 17, 2016
Quest Diagnostics
Quest Diagnostics
Pros
the patient portal enables patients to get timely results.
Cons
You may experience issues when making duplicate accounts.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Antasia
Arizona Integrative Medical Solutions, 2-10 employees employees
Nov 16, 2016
Satisfactory results. Insighful reporting module.
Satisfactory results. Insighful reporting module.
Pros
The reporting module of the software is easy to navigate and convenient.
Cons
Waiting to get access to the risk stratification feature.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Laurie
Woodhaven Family medicine, 2-10 employees employees
Apr 13, 2016