Quest Diagnostics EHR Reviews

“Affordable and highly adaptable

Pros

The system is fairly easy to use and keeps things simple. Also it is flexible and doesn't make you jump through hoops to get tasks done. Plus I really like that it has built-in storage for lab results so patients can easily check them through their portals anytime they need. The best part is that it works on both PCs and phones, which has been a huge help for getting work done even when I am not at the clinic. I'd definitely recommend other physicians give this software a try!

Cons

I haven’t come across anything I do not like about Care360. Best service for my practice

“I recommend it .... It is simply amazing

Pros

I really like how well the patient development features work together and the system is super easy to use. The interface is simple, clean and nicely organized. One of the best parts is being able to do charting and take notes right on the iPad during patient visits which saves so much time. It's clear that the company is focused on improving the user experience and the customer support team at Quest Diagnostics is always polite and ready to help.

Cons

I have not had any issues with the system so far. I am completely satisfied with the service and is even better than I expected.

“Quite a reliable software

Pros

With Quest Diagnostics EHR it is fairly easy to access patient data and reports. In short, the software is simply the best.

Cons

I had no issues with the software. Pretty smooth sailing till now and I pray that it stays this way.

“Offer easy access to records

Pros

Once you are trained, Quest Diagnostic EHR is really easy to use. In just a few weeks, you can completely eliminate paper records from your practice. Honestly this is the best EHR for everyday tasks.

Cons

At times the server goes down unexpectedly because of scheduled maintenance, and it causes a lot of frustration because everything happened without a prior warning.

“Reasonable software

Pros

The turnaround time is really quick and it's made my staff so much more productive. What I like the most is the customer service as they actually listen to what we need and jump on solving issues right away.

Cons

There were some issues we faced before but they have been fixed now.

“No interruptions, fully operational

Pros

QD interface is amazing and so easy to navigate. Plus I love that you can handle the entire physical exam on your own with it.

Cons

One thing that I find pretty odd is that not all the local pharmacies are in the system library.

“Confused about the cost vs. value

Pros

The only good thing is that we can integrate it with any other third-party software. That's it!

Cons

The software is not easy to use and I feel like the patient records are not secure on this platform. Plus customer support is not helpful either and that is if you even manage to get in touch with them.

“Does the job

Pros

The system is easy to learn and simple to use. And viewing and ordering labs is also very easy for both patients and providers.

Cons

Its just that it doesn't include as many features as other softwares in the market but its just right for my use.

“Has room to be better

Pros

I like that I can easily access records but honestly, that's about it for me.

Cons

We often have trouble finding pharmacies on the system. Lately, the server keeps losing connections, and we end up stuck on the spinning wheel of death way too often.

“Excellent EHR software

Pros

The customer service has been amazing and I always get help very quickly whenever I need it. I upload urine screenings every day, and their responses are always spot on.

Cons

They have been having some issues with the billing software, and honestly it can be improved to a great extent.

“Quest Diagnostics is a decent software

Pros

It works pretty well for our practice and does exactly what it is supposed to, though there are a few hiccups here and there.

Cons

Most of the time it is difficult for us to find pharmacies on the system. Also at times the server loses connection, which causes a lot of problems.

“Not that impressive, to be honest

Pros

One thing I like that I can check out the available records but honestly, that's about it.

Cons

It does not let us pay through the app. Also we cannot see history beyond a certain cut-off which is annoying.

“Works well for us

Pros

Quest Quanum is simple and works well for anyone just starting out with their first EMR system. Plus the interface is fairly basic and easy to figure out, but they do not really offer any extra help or client support, which is a bit disappointing.

Cons

There have been times when the system just crashes and leaves us completely stranded. It is especially bad during clinic hours, wasting time and even causing loss of patient data. They do not even offer any offline backup or archive options but just a small message saying there is a problem, and it might take them a while to fix it. Plus, they throw in a generic apology, and that's it. You are left with nothing to do all day, with no solution except going back to the old paper and pen method. And do not expect any customer support. If you want them to come on-site to help set up the system, they make you pay for their tickets and expenses.

“Very user-friendly

Pros

The interface is quite simple and clutter-free, which I really like. Also it's easy to access data without having to go through too many clicks. We also use a plug-in bridge that makes it highly convenient to pull the relevant patient data from the EHR system.

Cons

Customer service at quest diagnostics is poor. When we are connected, they keep redirecting your call to several other operators to get to the one who might help you resolve your issue. Entering information for new patients into the system is a time-consuming process because it does not bridge unless directly entered into the system.

“Great service and basic layout

Pros

The system’s layout is quite basic that pretty much anyone can use it without needing much training, if any. Also I love how the EHR integrates with lab reports as it makes requesting and receiving lab results super simple for both patients and doctors, no matter the time.

Cons

Well the company offers only a limited number of functionalities. There is very little room for customization compared to other competitor products on the market. But all in all, I would say Quest diagnostics does justice to the services it does provide.

“Service is fair but inconsistent

Pros

Issuing e-prescriptions is super easy, and the system is simple to work with as it saves you from hassle. But the downside is that if something goes wrong, it throws everything off and can be really tough to fix. And while they do not offer a ton of customization options, the ones they do have are helpful to some extent.

Cons

Every time they update or move a server or even when they do not, we run into issues. We have had little to no access for the past two workdays, and there's not even a read-only archive available. When the system goes down, you cannot access records, prescriptions, notifications, lab reports or anything at all. If you have gone paperless, you're really in trouble. And this past year has been the worst in a long time. On top of that, if you don't pay extra for upgrades, you cannot even continue doing MIPS or anything else. Plus the cost keeps going up, but the service just gets worse.

“Terrible, terrible, terrible...

Pros

Quest Diagnostics software price is quite reasonable but other than that I didn't find anything good about it. So I guess it's true that quality usually comes at a cost.

Cons

The software has no back up mechanism and has inactive customer support service which ultimately affects the productivity of users like us.

“Not worth the cost

Pros

The Quanum Quest system works pretty well when everything is running smoothly, but that doesn't seem to last long. It does let me document charting notes, which is helpful. Plus, it is good for storing patient data, including charts and lab results.

Cons

A total scam for a system. Customer service is a joke. Like they offer no help and are very unprofessional. They misled me by saying I could add my own templates, but that's not true at all. The system shuts down way too often due to maintenance issues. They use a third-party provider Kareo, for scheduling which is even worse than Care360. It never integrates with the system information regarding reports and labs. To do it manually is too much hassle.

“Great software, fit forall specialities

Pros

Easy reporting, fast, user friendly and it makes my operations efficient andsmooth.

Cons

I needed assistance from my internal IT department for risk stratification. No issues with the software and its features.

“Worst software

Pros

Reasonable IPad app with customizable features.

Cons

The customer support service is very poor and non-cooperative. Extra charges for support.

“Beyond satisfied with the excellent service

Pros

The layout is simple and helps us navigate through things easily. My favorite feature of the Quest Diagnostics EMR is the dashboard. It allows me to preview relevant/latest information and stay on top of things at all times. We are very happy with the way this system has helped us make our practice easier and more efficient. We have been using the same system for five years now and we have never considered another option.

Cons

The company claims there will be an update that fixes the patient portal which is currently very faulty and difficult to operate since most of our clientele is older people with little computing ability.

“Suitable for lab results

Pros

It is really easy to locate any pending patients results.

Cons

It would be better if I had access to the lab results of patients provided by other providers.

“Great potential. Good staff

Pros

I have been a loyal client with Quest Diagnostics for two decades now. I have seen the company and their services grow. With consistent good customer service, Care360 has been and will continue to be my first choice for an EMR software. I especially find their functionalities, although limited, but very efficient. Documentation, Labs are well integrated. Integration with third-party software for scheduling and billing etc. works seamlessly.

Cons

The system can sometimes be inconsistent in its performance.

“Quest EMR

Pros

It is easy and simple to access information in a timely manner

Cons

Limited features and customizability makes it a very basic solution.

“Attrative interface

Pros

User friendly, interactive interface and decent usability.

Cons

The staff often faces difficulties on superbill and there are no short-cut keys to save time.

“Great service. Top notch user-security

Pros

My experience with Care360 has been very good over the years. They have great people at the customer service who handle your problems really well and deliver quick solutions. The system is efficient and accurate in uploading and recording data. It has been a great medium for us to share patient information with other providers effortlessly. It is great relief to know we are putting our trust in good hands and our data confidentiality will stay intact. I would very much recommend this EMR to be used for medical practice. Whatever the glitch be, one phone call to the customer care suffices for them they help deal with it.

Cons

As much as I love the security policy but the time-out can be a little frustrating at times as they log you out within a matter of minutes if you do not make interaction with Care360. Our server itself is not the fastest and it takes a while interacting with PTs or when I need to access something quickly, so it is a nuisance when I have to log back in multiple times a day.

“Quantum EMR

Pros

The software allows users to access information easily.

Cons

You may spend extra time locating patient records in application.

“Quest Diagnostics

Pros

the patient portal enables patients to get timely results.

Cons

You may experience issues when making duplicate accounts.