softwareRaintree Systems Software Reviews
14 Reviews
Overall Rating
4.2
14 Reviews
Rating Distribution
5
(3)
4
(11)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.2
14 Reviews
Rating Distribution
5
(3)
4
(11)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Specialty
Provider Size
Time Used
Raintree for Outpatient Physical Therapy
Raintree for Outpatient Physical Therapy
Pros
From our office's standpoint, the most beneficial aspect is having documents in electronic format. Setting up visit limits and reminders greatly aids in smooth operations. While it takes a bit of adjustment and remembering multiple shortcut keys, overall, it's an easy-to-use system.
Cons
I find it frustrating that when I am sending medical records via fax, pressing F10 to complete an action on the fax page closes the window instead of sending the fax, forcing me to re-enter all the information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Timothy
Health, Wellness and Fitness, 101-500 employees
More than a year
May 02, 2023
Decent EMR for non-techie clinics
Decent EMR for non-techie clinics
Pros
If you’re a young, non-specialty, clinical setup with non-techie staff busied with actual patient care, Raintree comes as our recommended, used-daily, option to consider. Its pricing tariff is also more affordable than some of the field big-shots that the big hospitals use.
Cons
Customer support needs a more professional makeover (perhaps hire more US-based reps on the team?). There are times when we need quick resolutions to some basic troubleshooting fixes; pouring over the online self-help manuals takes effort.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Hilda L.
F.N. Medics, CA, Head Count: 15 employees
Apr 03, 2023
Raintree EMR is the only therapy/rehab software that’s legit.
Raintree EMR is the only therapy/rehab software that’s legit.
Pros
As a downtown rehab center in Greensboro dealing with patients suffering from a range of spectrum disorders (including severe substance issues), we needed an EMR tuned to our regular workflow – since none of us at the center have time to deal with manual data entries on spreadsheets. After trying a number of different software apps, we chose to stick with Raintree. The system is easy to use and budget-friendly.
Cons
They could try adding a few more advanced charting features to the program. For example, a lot of rehab clinics like ours require KIOSK card payment options – something that’s missing at present (would be nice to have).
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Renee H. Morrison
Morrisons Rehab Center, NC, Head-Count: 34-39 employees
Feb 01, 2023
Physical Therapy Clinic Manager Review
Physical Therapy Clinic Manager Review
Pros
I find this software to be good. However, I wish there were more built-in alerts to flag when a chart lacks crucial information upon creating an EMR for a patient.
Cons
The help section is utterly unhelpful. It lacks relevant information for search queries, and there's no comprehensive guide to address every possible question.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jessica
Health, Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2023
Review
Review
Pros
Raintree is user-friendly and everyone involved in the process of training and implementing the system is very knowledgeable and helpful.
Cons
None.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Physician
Moreau Physical Therapy, 1-5 employees
Aug 24, 2022
Review
Review
Pros
We executed a re-discovery and uncovered a lot of functionality we were not taking full advantage of. In fact, Raintree’s Enterprise Team has created a list of recommendations which we will be prioritizing and working through implementing over the next several months.
Cons
None.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Assistant
Circle of Care, 2-9 employees
Aug 15, 2022
Review
Review
Pros
Raintree works very hard to fix all issues. All experiences that we have had have been handled in a timely manner and very professionally. Their technical support is great!
Cons
None.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Nurse
Functional Kids Clinic, 22-9 employees
Aug 10, 2022
Raintree is ideal for individuals who are knowledgeable about technology.
Raintree is ideal for individuals who are knowledgeable about technology.
Pros
I find Raintree's timesaving features aimed at making therapists' documentation faster and easier to be impressive. Although it may take some time to get used to it the platform is relatively easy to use and has helpful features like saving frequently used goals evaluation templates and commonly used phrases.
Cons
The system can be difficult to understand especially for therapists who are not familiar with technology. There are several steps and windows to navigate through which can feel unnecessary. However the integrated billing system is favored by uppermanagement despite the complexity.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
julie
Hospital and Health Care, 1-10 employees
Sep 15, 2020
Nice therapy software
Nice therapy software
Pros
The feature for attaching pictures of clients is fantastic. It aids in recalling patients more easily.
Cons
RainTree struggles to compile certain reports that I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mia
Hospital & Health Care, 11-50 employees
More than a year
Aug 06, 2018
My Raintree Review
My Raintree Review
Pros
I particularly liked that it caters to pediatrics, which can be harder to find in similar software options.
Cons
It is inconvenient that accessing the software requires downloading it onto your computer, rather than being entirely web-based. Additionally, extra fees are incurred for installing it on an iPad. A web-based login option would be much preferable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
casey
Hospital & Health Care, 11-50 employees
Less than a year
Aug 04, 2018
A decent documentation system
A decent documentation system
Pros
Raintree effectively organizes client goals and objectives, offering an easy way to track whether goals were addressed during each session.
Cons
The system frequently experiences delays in opening and I've lost my work several times due to being unexpectedly logged out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
Less than 6 months
May 05, 2018
Has everything you can think of in a billing program
Has everything you can think of in a billing program
Pros
I love that it covers virtually everything needed for note-taking, evaluations, and billing. It's highly specific, ensuring nothing is overlooked when writing notes or signing off.
Cons
The note-taking process involves too many clicks and confirmation prompts, especially when saving. It's cumbersome that billing codes don't save from week to week automatically, requiring manual editing each time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jenni
N/A, N/A employees
Less than a year
Apr 03, 2018
Was easy to use for patient care
Was easy to use for patient care
Pros
The software is organization makes data input and usage easy. The flow aligns well with treatments and overall care procedures.
Cons
Inputting information in the wrong order could result in data deletion, and the system doesn't always correctly forward information.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
N/A, 500+ employees
Less than a year
Mar 01, 2018
Great software
Great software
Pros
It is straightforward and easy to navigate. I quickly grasped how to use this software and seamlessly integrated it into my daily practice.
Cons
the software runs sluggishly, reducing overall efficiency. This might be due to my slow internet connection.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Chelsea
N/A, 500+ employees
More than a year
Nov 01, 2017
Filters
Raintree for Outpatient Physical Therapy
Raintree for Outpatient Physical Therapy
Pros
From our office's standpoint, the most beneficial aspect is having documents in electronic format. Setting up visit limits and reminders greatly aids in smooth operations. While it takes a bit of adjustment and remembering multiple shortcut keys, overall, it's an easy-to-use system.
Cons
I find it frustrating that when I am sending medical records via fax, pressing F10 to complete an action on the fax page closes the window instead of sending the fax, forcing me to re-enter all the information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Timothy
Health, Wellness and Fitness, 101-500 employees
More than a year
May 02, 2023
Decent EMR for non-techie clinics
Decent EMR for non-techie clinics
Pros
If you’re a young, non-specialty, clinical setup with non-techie staff busied with actual patient care, Raintree comes as our recommended, used-daily, option to consider. Its pricing tariff is also more affordable than some of the field big-shots that the big hospitals use.
Cons
Customer support needs a more professional makeover (perhaps hire more US-based reps on the team?). There are times when we need quick resolutions to some basic troubleshooting fixes; pouring over the online self-help manuals takes effort.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Hilda L.
F.N. Medics, CA, Head Count: 15 employees
Apr 03, 2023
Raintree EMR is the only therapy/rehab software that’s legit.
Raintree EMR is the only therapy/rehab software that’s legit.
Pros
As a downtown rehab center in Greensboro dealing with patients suffering from a range of spectrum disorders (including severe substance issues), we needed an EMR tuned to our regular workflow – since none of us at the center have time to deal with manual data entries on spreadsheets. After trying a number of different software apps, we chose to stick with Raintree. The system is easy to use and budget-friendly.
Cons
They could try adding a few more advanced charting features to the program. For example, a lot of rehab clinics like ours require KIOSK card payment options – something that’s missing at present (would be nice to have).
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Renee H. Morrison
Morrisons Rehab Center, NC, Head-Count: 34-39 employees
Feb 01, 2023
Physical Therapy Clinic Manager Review
Physical Therapy Clinic Manager Review
Pros
I find this software to be good. However, I wish there were more built-in alerts to flag when a chart lacks crucial information upon creating an EMR for a patient.
Cons
The help section is utterly unhelpful. It lacks relevant information for search queries, and there's no comprehensive guide to address every possible question.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jessica
Health, Wellness and Fitness, 1-10 employees
More than a year
Jan 01, 2023
Review
Review
Pros
Raintree is user-friendly and everyone involved in the process of training and implementing the system is very knowledgeable and helpful.
Cons
None.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Physician
Moreau Physical Therapy, 1-5 employees
Aug 24, 2022
Review
Review
Pros
We executed a re-discovery and uncovered a lot of functionality we were not taking full advantage of. In fact, Raintree’s Enterprise Team has created a list of recommendations which we will be prioritizing and working through implementing over the next several months.
Cons
None.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Assistant
Circle of Care, 2-9 employees
Aug 15, 2022
Review
Review
Pros
Raintree works very hard to fix all issues. All experiences that we have had have been handled in a timely manner and very professionally. Their technical support is great!
Cons
None.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Nurse
Functional Kids Clinic, 22-9 employees
Aug 10, 2022
Raintree is ideal for individuals who are knowledgeable about technology.
Raintree is ideal for individuals who are knowledgeable about technology.
Pros
I find Raintree's timesaving features aimed at making therapists' documentation faster and easier to be impressive. Although it may take some time to get used to it the platform is relatively easy to use and has helpful features like saving frequently used goals evaluation templates and commonly used phrases.
Cons
The system can be difficult to understand especially for therapists who are not familiar with technology. There are several steps and windows to navigate through which can feel unnecessary. However the integrated billing system is favored by uppermanagement despite the complexity.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
julie
Hospital and Health Care, 1-10 employees
Sep 15, 2020
Nice therapy software
Nice therapy software
Pros
The feature for attaching pictures of clients is fantastic. It aids in recalling patients more easily.
Cons
RainTree struggles to compile certain reports that I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mia
Hospital & Health Care, 11-50 employees
More than a year
Aug 06, 2018
My Raintree Review
My Raintree Review
Pros
I particularly liked that it caters to pediatrics, which can be harder to find in similar software options.
Cons
It is inconvenient that accessing the software requires downloading it onto your computer, rather than being entirely web-based. Additionally, extra fees are incurred for installing it on an iPad. A web-based login option would be much preferable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
casey
Hospital & Health Care, 11-50 employees
Less than a year
Aug 04, 2018
A decent documentation system
A decent documentation system
Pros
Raintree effectively organizes client goals and objectives, offering an easy way to track whether goals were addressed during each session.
Cons
The system frequently experiences delays in opening and I've lost my work several times due to being unexpectedly logged out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
Less than 6 months
May 05, 2018
Has everything you can think of in a billing program
Has everything you can think of in a billing program
Pros
I love that it covers virtually everything needed for note-taking, evaluations, and billing. It's highly specific, ensuring nothing is overlooked when writing notes or signing off.
Cons
The note-taking process involves too many clicks and confirmation prompts, especially when saving. It's cumbersome that billing codes don't save from week to week automatically, requiring manual editing each time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jenni
N/A, N/A employees
Less than a year
Apr 03, 2018
Was easy to use for patient care
Was easy to use for patient care
Pros
The software is organization makes data input and usage easy. The flow aligns well with treatments and overall care procedures.
Cons
Inputting information in the wrong order could result in data deletion, and the system doesn't always correctly forward information.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
N/A, 500+ employees
Less than a year
Mar 01, 2018
Great software
Great software
Pros
It is straightforward and easy to navigate. I quickly grasped how to use this software and seamlessly integrated it into my daily practice.
Cons
the software runs sluggishly, reducing overall efficiency. This might be due to my slow internet connection.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Chelsea
N/A, 500+ employees
More than a year
Nov 01, 2017