Raintree Systems Reviews
16 Review(s)
softwareOverall Rating
4.3
16 Review(s)
Rating Distribution
5
(5)
4
(10)
3
(1)
2
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Overall Rating
4.3
16 Review(s)
Rating Distribution
5
(5)
4
(10)
3
(1)
2
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Best EMR so far
Best EMR so far
Pros
It is extremely user-friendly and has all the features we need. Also, it has strong security with encryption, checks to ensure everything is working well, and detailed reporting tools.
Cons
I have no complaints to mention against Raintree.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aricely S.
Medical Practice, 11-50 employees
Less than a year
August 2024
Why I chose Raintree?
Why I chose Raintree?
Pros
I have been using Raintree for over 10 years. I selected Raintree because of its flexibility as I work with multiple systems and sources for report writing. Raintree allowed us to create custom templates which simplified the assessment process for our practice.
Cons
Sometimes, I do not receive a response on a case for over a week. I have to reach out to support for updates and they often need to escalate the issue to the engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon W.
Medical Practice, 11-50 employees
Less than a year
May 2024
Impressive, yet some improvements needed
Impressive, yet some improvements needed
Pros
I really like the quick find feature. Also, the system lets me enter both organized and unorganized data, and it works with several languages.
Cons
My least favorite aspect is managing schedules and having to update existing information under provider pay details. It would be more practical and useful for tracking, to add a new payment rate whenever a provider's rates change, with dates available to verify against our records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa B.
Not Specified, 101-500 employees
More than a year
March 2024
Easy for novice users
Easy for novice users
Pros
Rain Tree is excellent for entering insurance information, and I find it very easy to learn. The scheduling feature is easy, and I love that all patient information is displayed at the bottom of the page, which means I do not have to open each chart to see everything I need. I also enjoy the option that lets me use different colors for various insurances, as it is very helpful for me.
Cons
I do not like that it does not notify me if a patient is already in the system. It should alert us if there is a patient with the same birthday so we can determine if it's the same person. Additionally, I wish it would only show my patients when I am trying to schedule someone, instead of displaying all patients in the corporation.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Verified User
Medical Practice, 500+ employees
February 2024
No more manual KPI tracking
No more manual KPI tracking
Pros
I am really impressed with the reporting fucntions Raintree offers. Before switching, we had to calculate many of our KPIs manually. Now, it runs automatically and saves us a lot of time. I also love all the features available on Connect and what it can do.
Cons
One thing I like least is the part that it sometimes takes a long time to get assistance with cases. I did prefer a faster process. I also dislike that we cannot email our light records to try to reconnect with those who didn't become patients.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Kecia B.
Not Specified, 1-10 employees
Less than a year
September 2023
Best Part: Documents available in electronic format
Best Part: Documents available in electronic format
Pros
From my office's perspective, the most helpful feature is having documents in electronic format. Creating visit limits and reminders helps me keep operations running smoothly. Although it requires some adjustment and memorizing various shortcut keys, I find that the system is overall easy to use.
Cons
I find it frustrating that when I am sending medical records via fax, pressing F10 to complete an action on the fax page closes the window instead of sending the fax, forcing me to re-enter all the information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Timothy
Medical Practice, 101-500 employees
More than a year
May 2023
User-friendly software
User-friendly software
Pros
If I am part of a young, non-specialty clinical setup where the staff is more focused on patient care than on technology, I recommend Raintree as a good option to consider. It is a system that we use every day, and it is also more affordable compared to some of the well-known software used by larger hospitals.
Cons
I think customer support could be more professional, (maybe by hiring more US-based representatives?). Sometimes, I need quick help with simple troubleshooting, and looking through the online manuals can be really tiring.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Hilda L.
F.N. Medics, CA, 1-10 employees
April 2023
The only reliable EMR!
The only reliable EMR!
Pros
As a rehabilitation center located in downtown Greensboro that works with patients facing various spectrum disorders, including serious substance abuse issues, we required an EMR system that fit our daily workflow. None of us have the time to manage manual data entries on spreadsheets. After testing several different software applications, we decided to go with Raintree. I find the system to be user-friendly and budget-friendly.
Cons
They could try adding a few more advanced charting features to the program. For example, a lot of rehab clinics like ours require KIOSK card payment options – something that’s missing at present (would be nice to have).
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Renee H. Morrison
Morrisons Rehab Center, NC, 11-50 employees
February 2023
Poor customer service
Poor customer service
Pros
I find this software to be good. However, I wish there were more built-in alerts to flag when a chart lacks crucial information upon creating an EMR for a patient.
Cons
The help section is utterly unhelpful. It lacks relevant information for search queries, and there's no comprehensive guide to address every possible question.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jessica
Hospital & Health Care, 1-10 employees
More than a year
January 2023
Great features that save us time!
Great features that save us time!
Pros
I am impressed by Raintree's timesaving features designed to make documentation quicker and easier for therapists. While it might take a little time to get accustomed to the platform, It is user-friendly also includes useful features, such as the ability to save frequently used evaluation templates for goals and commonly used phrases.
Cons
I find the system challenging to understand, especially as a therapist who is not very familiar with technology. There are multiple steps and windows to navigate, which can sometimes feel unnecessary. However, upper management appreciates the integrated billing system, even with its complexity.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
julie
Hospital and Health Care, 1-10 employees
September 2020
Good but lacks some functionalities
Good but lacks some functionalities
Pros
The option to attach pictures of clients is fantastic because it helps me remember patients more easily.
Cons
RainTree struggles to compile certain reports that I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mia
Hospital & Health Care, 11-50 employees
More than a year
August 2018
Must be web-based
Must be web-based
Pros
I especially like that it is designed for pediatrics, which can be difficult to find in other similar software options.
Cons
It is inconvenient that I have to download the software onto my computer instead of it being completely web-based. Also, I incur extra fees for installing it on my iPad. A web-based login option would be much better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
casey
Hospital & Health Care, 11-50 employees
Less than a year
August 2018
A solid documentation solution
A solid documentation solution
Pros
This software effectively organizes my client goals and objectives, giving me an easy way to track whether I addressed those goals during each session.
Cons
The system frequently experiences delays in opening and I've lost my work several times due to being unexpectedly logged out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, N/A employees
Less than 6 months
May 2018
Contains everything you might need in a Billing System
Contains everything you might need in a Billing System
Pros
I love that it covers virtually everything needed for note-taking, evaluations, and billing. It's highly specific, ensuring nothing is overlooked when writing notes or signing off.
Cons
The note-taking process requires too many clicks and confirmation prompts, especially when I save. It is frustrating that billing codes do not automatically save from week to week, so I have to edit them manually each time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jenni
Not Specified, N/A employees
Less than a year
April 2018
Fails to forward Info correctly
Fails to forward Info correctly
Pros
The organization of the software makes it easy for me to input and use data. The flow works well with treatment and overall care processes.
Cons
When I enter information in the wrong order, it can lead to data being deleted, and the system does not always forward information accurately.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
March 2018
Simple to use
Simple to use
Pros
It is simple and easy to use. I quickly understood how to use this software and integrated it into my daily practice without any issues.
Cons
The software runs slowly, which decreases my overall efficiency. This could be because of my slow internet connection.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
Not Specified, 500+ employees
More than a year
November 2017
Filters
Sort by:
Best EMR so far
Best EMR so far
Pros
It is extremely user-friendly and has all the features we need. Also, it has strong security with encryption, checks to ensure everything is working well, and detailed reporting tools.
Cons
I have no complaints to mention against Raintree.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aricely S.
Medical Practice, 11-50 employees
Less than a year
August 2024
Why I chose Raintree?
Why I chose Raintree?
Pros
I have been using Raintree for over 10 years. I selected Raintree because of its flexibility as I work with multiple systems and sources for report writing. Raintree allowed us to create custom templates which simplified the assessment process for our practice.
Cons
Sometimes, I do not receive a response on a case for over a week. I have to reach out to support for updates and they often need to escalate the issue to the engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon W.
Medical Practice, 11-50 employees
Less than a year
May 2024
Impressive, yet some improvements needed
Impressive, yet some improvements needed
Pros
I really like the quick find feature. Also, the system lets me enter both organized and unorganized data, and it works with several languages.
Cons
My least favorite aspect is managing schedules and having to update existing information under provider pay details. It would be more practical and useful for tracking, to add a new payment rate whenever a provider's rates change, with dates available to verify against our records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa B.
Not Specified, 101-500 employees
More than a year
March 2024
Easy for novice users
Easy for novice users
Pros
Rain Tree is excellent for entering insurance information, and I find it very easy to learn. The scheduling feature is easy, and I love that all patient information is displayed at the bottom of the page, which means I do not have to open each chart to see everything I need. I also enjoy the option that lets me use different colors for various insurances, as it is very helpful for me.
Cons
I do not like that it does not notify me if a patient is already in the system. It should alert us if there is a patient with the same birthday so we can determine if it's the same person. Additionally, I wish it would only show my patients when I am trying to schedule someone, instead of displaying all patients in the corporation.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Verified User
Medical Practice, 500+ employees
February 2024
No more manual KPI tracking
No more manual KPI tracking
Pros
I am really impressed with the reporting fucntions Raintree offers. Before switching, we had to calculate many of our KPIs manually. Now, it runs automatically and saves us a lot of time. I also love all the features available on Connect and what it can do.
Cons
One thing I like least is the part that it sometimes takes a long time to get assistance with cases. I did prefer a faster process. I also dislike that we cannot email our light records to try to reconnect with those who didn't become patients.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Kecia B.
Not Specified, 1-10 employees
Less than a year
September 2023
Best Part: Documents available in electronic format
Best Part: Documents available in electronic format
Pros
From my office's perspective, the most helpful feature is having documents in electronic format. Creating visit limits and reminders helps me keep operations running smoothly. Although it requires some adjustment and memorizing various shortcut keys, I find that the system is overall easy to use.
Cons
I find it frustrating that when I am sending medical records via fax, pressing F10 to complete an action on the fax page closes the window instead of sending the fax, forcing me to re-enter all the information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Timothy
Medical Practice, 101-500 employees
More than a year
May 2023
User-friendly software
User-friendly software
Pros
If I am part of a young, non-specialty clinical setup where the staff is more focused on patient care than on technology, I recommend Raintree as a good option to consider. It is a system that we use every day, and it is also more affordable compared to some of the well-known software used by larger hospitals.
Cons
I think customer support could be more professional, (maybe by hiring more US-based representatives?). Sometimes, I need quick help with simple troubleshooting, and looking through the online manuals can be really tiring.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Hilda L.
F.N. Medics, CA, 1-10 employees
April 2023
The only reliable EMR!
The only reliable EMR!
Pros
As a rehabilitation center located in downtown Greensboro that works with patients facing various spectrum disorders, including serious substance abuse issues, we required an EMR system that fit our daily workflow. None of us have the time to manage manual data entries on spreadsheets. After testing several different software applications, we decided to go with Raintree. I find the system to be user-friendly and budget-friendly.
Cons
They could try adding a few more advanced charting features to the program. For example, a lot of rehab clinics like ours require KIOSK card payment options – something that’s missing at present (would be nice to have).
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Renee H. Morrison
Morrisons Rehab Center, NC, 11-50 employees
February 2023
Poor customer service
Poor customer service
Pros
I find this software to be good. However, I wish there were more built-in alerts to flag when a chart lacks crucial information upon creating an EMR for a patient.
Cons
The help section is utterly unhelpful. It lacks relevant information for search queries, and there's no comprehensive guide to address every possible question.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Jessica
Hospital & Health Care, 1-10 employees
More than a year
January 2023
Great features that save us time!
Great features that save us time!
Pros
I am impressed by Raintree's timesaving features designed to make documentation quicker and easier for therapists. While it might take a little time to get accustomed to the platform, It is user-friendly also includes useful features, such as the ability to save frequently used evaluation templates for goals and commonly used phrases.
Cons
I find the system challenging to understand, especially as a therapist who is not very familiar with technology. There are multiple steps and windows to navigate, which can sometimes feel unnecessary. However, upper management appreciates the integrated billing system, even with its complexity.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
julie
Hospital and Health Care, 1-10 employees
September 2020
Good but lacks some functionalities
Good but lacks some functionalities
Pros
The option to attach pictures of clients is fantastic because it helps me remember patients more easily.
Cons
RainTree struggles to compile certain reports that I need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mia
Hospital & Health Care, 11-50 employees
More than a year
August 2018
Must be web-based
Must be web-based
Pros
I especially like that it is designed for pediatrics, which can be difficult to find in other similar software options.
Cons
It is inconvenient that I have to download the software onto my computer instead of it being completely web-based. Also, I incur extra fees for installing it on my iPad. A web-based login option would be much better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
casey
Hospital & Health Care, 11-50 employees
Less than a year
August 2018
A solid documentation solution
A solid documentation solution
Pros
This software effectively organizes my client goals and objectives, giving me an easy way to track whether I addressed those goals during each session.
Cons
The system frequently experiences delays in opening and I've lost my work several times due to being unexpectedly logged out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, N/A employees
Less than 6 months
May 2018
Contains everything you might need in a Billing System
Contains everything you might need in a Billing System
Pros
I love that it covers virtually everything needed for note-taking, evaluations, and billing. It's highly specific, ensuring nothing is overlooked when writing notes or signing off.
Cons
The note-taking process requires too many clicks and confirmation prompts, especially when I save. It is frustrating that billing codes do not automatically save from week to week, so I have to edit them manually each time.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jenni
Not Specified, N/A employees
Less than a year
April 2018
Fails to forward Info correctly
Fails to forward Info correctly
Pros
The organization of the software makes it easy for me to input and use data. The flow works well with treatment and overall care processes.
Cons
When I enter information in the wrong order, it can lead to data being deleted, and the system does not always forward information accurately.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
March 2018
Simple to use
Simple to use
Pros
It is simple and easy to use. I quickly understood how to use this software and integrated it into my daily practice without any issues.
Cons
The software runs slowly, which decreases my overall efficiency. This could be because of my slow internet connection.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chelsea
Not Specified, 500+ employees
More than a year
November 2017