softwareRcopia-MU e-Prescribing System Reviews
19 Reviews
Overall Rating
2.9
19 Reviews
Rating Distribution
5
(5)
4
(5)
3
(0)
2
(1)
1
(8)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Overall Rating
2.9
19 Reviews
Rating Distribution
5
(5)
4
(5)
3
(0)
2
(1)
1
(8)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Filters
Specialty
Provider Size
Time Used
Absolutely No Customer Service
Absolutely No Customer Service
Pros
The concept of an app for sending scripts seemed promising but unfortunately, it has not delivered reliable functionality.
Cons
This app randomly fails to recognize my password and unfortunately there is no prompt customer service. Considering the amount of money I've invested, the product should either be reliable or have a genuinely dependable and timely customer service help desk. If you work in healthcare and require reliable prescription methods, I recommend seeking alternatives.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Andrew
Hospital & Health Care, 51-100 employees
Less than a year
Oct 20, 2023
You need to do better. Way better!
You need to do better. Way better!
Pros
I have to say, my experience with it was a complete nightmare. Getting started was incredibly challenging and when issues arose, it felt like I was trapped in a maze of obstacles with no clear solution. Thanks for absolutely nothing!
Cons
Customer support is severely lacking. I submitted a ticket but there was no call. They responded via email, but it took four days to receive a message asking for the best time to call. How about responding when you receive the message?
Ease of use
10
Value for money
2
Customer Support
2
Functionality
2
Kim
Hospital & Health Care, 1-10 employees
Less than a year
Aug 13, 2023
No Customer Service
No Customer Service
Pros
The onboarding process was acceptable 6 years ago. They were attentive to my needs. However the current state of onboarding is absolutely terrible.
Cons
I have been a customer of this company for a while and they used to provide good service. However, it seems that their phone based customer service no longer exists. Virtual assistants are rude and incapable of assisting or connecting you with a supervisor or manager. I'm currently on hold for one hour and fifteen minutes. The email option only acknowledges receipt without any further action. I'm unable to send any scripts today, and I'll invest my time in finding a new company. They claim they don't have my updated email information, but the fully paid invoice contains all the necessary details. Trust me, it's not worth the hassle�steer clear!
Ease of use
8
Value for money
5
Customer Support
3
Functionality
7
Shirley
Mental Health Care, 1-10 employees
More than a year
Jul 11, 2023
Terrible Customer Service
Terrible Customer Service
Pros
It works occasionally but I cannot recommend it to anyone due to its inconsistent performance.
Cons
Customer service is practically non existent. I made multiple calls and the minimum hold time was one hour. I still haven't been able to speak to a human being. Email support is incredibly slow, taking several hours to respond. Moreover their answers were unhelpful and didn't solve my problem. It's incredibly frustrating when you rely on their service to prescribe medications to your patients.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Heath
Medical Practice, 11-50 employees
More than a year
May 06, 2023
Secure Prescriptions
Secure Prescriptions
Pros
The ability to securely send prescriptions is key for our organization. With EPCSs multi factor authentication, we can safely transmit controlled substances. Pharmacies receive prescriptions in real time, ensuring that scripts are in their system before the patient even leaves the session.
Cons
The user interface feels a bit cluttered. The landing page presents an abundance of information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kaela
Health, Wellness and Fitness, 101-500 employees
More than a year
Nov 26, 2022
The worse software I have ever used.
The worse software I have ever used.
Pros
This software meets the requirement for electronic prescribing.
Cons
Everything about it is a disaster. It frequently malfunctions and the support is terrible. When they do assist, it takes up to four hours to resolve the issue. I consistently encounter errors. Honestly I cannot emphasize enough how awful this software and company are. Avoid them at all costs!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Medical Practice, 101-500 employees
More than a year
Aug 02, 2022
Industry Standard
Industry Standard
Pros
The software is user friendly for both prescribing and checking the controlled substance database.
Cons
The software fulfills its intended purpose. My next suggestion would be to integrate the ability to check controlled medication databases from neighboring states, which is essential in my practice.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Jun 21, 2022
Worst EMR System to date
Worst EMR System to date
Pros
I haven't had the chance to get on the system yet.
Cons
This is my second attempt after several months to get this up and running. It is been 4 days and all I have experienced are headaches.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Lana
Hospital & Health Care, 1-10 employees
Less than 6 months
Jun 12, 2022
E-rx program written for IT- not the end user (the Medical Professional!)
E-rx program written for IT- not the end user (the Medical Professional!)
Pros
The burden on clinical staff has been lifted. The prescribing provider can now handle prior authorizations at the time the prescription is written.
Cons
The clinical staff lacks access to unmatched prescription renewals and medications are all in lowercase. It's impossible to organize medications by category; alphabetical sorting is the only option.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mary
Medical Practice, 11-50 employees
Less than 6 months
Nov 11, 2021
Awful customer service and reliability
Awful customer service and reliability
Pros
It offers a relatively affordable price point. However be cautious as the saying goes "you get what you pay for"
Cons
This software is very much unreliable. We've been without service for three days.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
5
greg
Medical Practice, 1-10 employees
Less than a year
Sep 25, 2021
Regular user.
Regular user.
Pros
Key points of this product are safety, ease and secure e-prescribing. Intuitive interface consumes less time to check and scroll patients history. Also, it accessible through every device like iPad, phone etc.
Cons
The app version was bit slow but they fixed it!
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Henry
Henry Lee DDS PA, 2-9 employees
Mar 30, 2021
High standard EMR!
High standard EMR!
Pros
It makes clinical care and documentation so much easier, the billers/coders love it, and I can access outside patient records from other institutions.
Cons
No problem using this software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Melody
Renewal Christian Counseling, 10-49 employees
Mar 25, 2021
Essential product for your practice.
Essential product for your practice.
Pros
Very intuitive product. It remembers/retains all the previous gigs which helps with fast workflow. It has been an essential tool for our practice for 9 years now!
Cons
Few functions which are not upgraded creates constant block. Their team needs to upgrade.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Cynthia
Whole Family Health Care, 2-9 employees
Mar 23, 2021
Best software for e-prescription!
Best software for e-prescription!
Pros
Manual prescription process was too hectic. This software has enabled me and my team to quickly work through prescriptions with auto refills and zero errors. It is web-based which makes it quite accessible even from mobile app. Great experience.
Cons
it is a good product but the price is bit high and doesnt include new patients portal in the same package.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Randy
Randy G. Raetz, DDS PLLC, 2-9 employees
Mar 17, 2021
Easy to use software
Easy to use software
Pros
When it comes to sending prescriptions it is straightforward to use and navigate.
Cons
Sometimes prescriptions fail to submit to the pharmacy even after entering the password. Instead they end up in a prescription report tab, requiring the password to be entered again for resubmission. Patients often call the pharmacy, only to be told that they haven't received the script, despite Rcopia indicating the time of delivery. This happens frequently, leading me to believe it's an issue with the program rather than individual pharmacies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Medical Practice, 1-10 employees
Less than a year
Oct 11, 2019
good service
good service
Pros
As an administrative user I like having access to all patient and pharmacy information necessary to support our physicians. The detailed information is valuable, allowing me to track not only sent prescriptions but also pending ones that may have been written but not yet signed.
Cons
The prior authorization system lacks consistency. I am not sure if it is a software problem or if only certain pharmacies and insurances are contracted for this service. It would be ideal to handle all prior authorizations within one system.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Synthia
Mental Health Care, 11-50 employees
Less than a year
Dec 02, 2018
Overall the software is good. It is easy to use
Overall the software is good. It is easy to use
Pros
The price is reasonable and overall the software is easy to use. It is compatible with the majority of EMR systems as well.
Cons
Dealing with customer support can be challenging. It took our practice a while to get started due to a few initial glitches but they were eventually resolved.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nima
N/A, N/A employees
Less than 6 months
Mar 17, 2018
Worst Customer Service NA
Worst Customer Service NA
Pros
It is a good e prescribing system as long as you don't require support.
Cons
I have been working with this company since its inception. In the start they were amazing and helped us overcome any issues we faced. However now they don't respond to tickets, fail to follow up on them and are incapable of fixing problems with their reporting systems. Don't expect to meet meaningful use while using the software because its all a lie. They even have a scam where they charge a hefty fee to guarantee meaningful use but we spent over a year trying to fix one report and missed meaningful use for two providers due to their system. They currently have the worst customer service among all the major companies I deal with. Their tech support hires individuals who know less about the system than I do. I can't wait to distance ourselves from this company, as they're tarnishing the reputation of electronic prescribing in general. When you ask for a supervisor, they eventually hang up on you. Customer support never has an available supervisor, and despite promises of a callback, they never follow through in any way.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Adam
Mental Health Care, N/A employees
More than a year
Sep 04, 2016
Laborious, time-consuming, inefficient. Printing is still best.
Laborious, time-consuming, inefficient. Printing is still best.
Pros
Unfortunately many pharmacies have not fully embraced eRx making the process inefficient. We receive numerous calls from patients experiencing issues where pharmacies claim not to have received the eRx, despite being listed as accepting eRx in the Surescripts database provided to the software. This results in patients waiting at pharmacies for medications that haven't been prepared. Our office ends up duplicating work done during the patient's visit. Paper prescribing proves to be more reliable and efficient. Even electronic prescribing of controlled substances (EPCS) is highly unreliable. It's essentially a glorified secure email service, but the emails often fail to arrive!
Cons
Tech support offers very little assistance when it comes to the structural issues surrounding pharmacies limited participation.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
3
Bruce
Mental Health Care, N/A employees
Free Trial
Jan 02, 2015
Filters
Absolutely No Customer Service
Absolutely No Customer Service
Pros
The concept of an app for sending scripts seemed promising but unfortunately, it has not delivered reliable functionality.
Cons
This app randomly fails to recognize my password and unfortunately there is no prompt customer service. Considering the amount of money I've invested, the product should either be reliable or have a genuinely dependable and timely customer service help desk. If you work in healthcare and require reliable prescription methods, I recommend seeking alternatives.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Andrew
Hospital & Health Care, 51-100 employees
Less than a year
Oct 20, 2023
You need to do better. Way better!
You need to do better. Way better!
Pros
I have to say, my experience with it was a complete nightmare. Getting started was incredibly challenging and when issues arose, it felt like I was trapped in a maze of obstacles with no clear solution. Thanks for absolutely nothing!
Cons
Customer support is severely lacking. I submitted a ticket but there was no call. They responded via email, but it took four days to receive a message asking for the best time to call. How about responding when you receive the message?
Ease of use
10
Value for money
2
Customer Support
2
Functionality
2
Kim
Hospital & Health Care, 1-10 employees
Less than a year
Aug 13, 2023
No Customer Service
No Customer Service
Pros
The onboarding process was acceptable 6 years ago. They were attentive to my needs. However the current state of onboarding is absolutely terrible.
Cons
I have been a customer of this company for a while and they used to provide good service. However, it seems that their phone based customer service no longer exists. Virtual assistants are rude and incapable of assisting or connecting you with a supervisor or manager. I'm currently on hold for one hour and fifteen minutes. The email option only acknowledges receipt without any further action. I'm unable to send any scripts today, and I'll invest my time in finding a new company. They claim they don't have my updated email information, but the fully paid invoice contains all the necessary details. Trust me, it's not worth the hassle�steer clear!
Ease of use
8
Value for money
5
Customer Support
3
Functionality
7
Shirley
Mental Health Care, 1-10 employees
More than a year
Jul 11, 2023
Terrible Customer Service
Terrible Customer Service
Pros
It works occasionally but I cannot recommend it to anyone due to its inconsistent performance.
Cons
Customer service is practically non existent. I made multiple calls and the minimum hold time was one hour. I still haven't been able to speak to a human being. Email support is incredibly slow, taking several hours to respond. Moreover their answers were unhelpful and didn't solve my problem. It's incredibly frustrating when you rely on their service to prescribe medications to your patients.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Heath
Medical Practice, 11-50 employees
More than a year
May 06, 2023
Secure Prescriptions
Secure Prescriptions
Pros
The ability to securely send prescriptions is key for our organization. With EPCSs multi factor authentication, we can safely transmit controlled substances. Pharmacies receive prescriptions in real time, ensuring that scripts are in their system before the patient even leaves the session.
Cons
The user interface feels a bit cluttered. The landing page presents an abundance of information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Kaela
Health, Wellness and Fitness, 101-500 employees
More than a year
Nov 26, 2022
The worse software I have ever used.
The worse software I have ever used.
Pros
This software meets the requirement for electronic prescribing.
Cons
Everything about it is a disaster. It frequently malfunctions and the support is terrible. When they do assist, it takes up to four hours to resolve the issue. I consistently encounter errors. Honestly I cannot emphasize enough how awful this software and company are. Avoid them at all costs!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Medical Practice, 101-500 employees
More than a year
Aug 02, 2022
Industry Standard
Industry Standard
Pros
The software is user friendly for both prescribing and checking the controlled substance database.
Cons
The software fulfills its intended purpose. My next suggestion would be to integrate the ability to check controlled medication databases from neighboring states, which is essential in my practice.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Jun 21, 2022
Worst EMR System to date
Worst EMR System to date
Pros
I haven't had the chance to get on the system yet.
Cons
This is my second attempt after several months to get this up and running. It is been 4 days and all I have experienced are headaches.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Lana
Hospital & Health Care, 1-10 employees
Less than 6 months
Jun 12, 2022
E-rx program written for IT- not the end user (the Medical Professional!)
E-rx program written for IT- not the end user (the Medical Professional!)
Pros
The burden on clinical staff has been lifted. The prescribing provider can now handle prior authorizations at the time the prescription is written.
Cons
The clinical staff lacks access to unmatched prescription renewals and medications are all in lowercase. It's impossible to organize medications by category; alphabetical sorting is the only option.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mary
Medical Practice, 11-50 employees
Less than 6 months
Nov 11, 2021
Awful customer service and reliability
Awful customer service and reliability
Pros
It offers a relatively affordable price point. However be cautious as the saying goes "you get what you pay for"
Cons
This software is very much unreliable. We've been without service for three days.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
5
greg
Medical Practice, 1-10 employees
Less than a year
Sep 25, 2021
Regular user.
Regular user.
Pros
Key points of this product are safety, ease and secure e-prescribing. Intuitive interface consumes less time to check and scroll patients history. Also, it accessible through every device like iPad, phone etc.
Cons
The app version was bit slow but they fixed it!
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Henry
Henry Lee DDS PA, 2-9 employees
Mar 30, 2021
High standard EMR!
High standard EMR!
Pros
It makes clinical care and documentation so much easier, the billers/coders love it, and I can access outside patient records from other institutions.
Cons
No problem using this software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Melody
Renewal Christian Counseling, 10-49 employees
Mar 25, 2021
Essential product for your practice.
Essential product for your practice.
Pros
Very intuitive product. It remembers/retains all the previous gigs which helps with fast workflow. It has been an essential tool for our practice for 9 years now!
Cons
Few functions which are not upgraded creates constant block. Their team needs to upgrade.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Cynthia
Whole Family Health Care, 2-9 employees
Mar 23, 2021
Best software for e-prescription!
Best software for e-prescription!
Pros
Manual prescription process was too hectic. This software has enabled me and my team to quickly work through prescriptions with auto refills and zero errors. It is web-based which makes it quite accessible even from mobile app. Great experience.
Cons
it is a good product but the price is bit high and doesnt include new patients portal in the same package.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Randy
Randy G. Raetz, DDS PLLC, 2-9 employees
Mar 17, 2021
Easy to use software
Easy to use software
Pros
When it comes to sending prescriptions it is straightforward to use and navigate.
Cons
Sometimes prescriptions fail to submit to the pharmacy even after entering the password. Instead they end up in a prescription report tab, requiring the password to be entered again for resubmission. Patients often call the pharmacy, only to be told that they haven't received the script, despite Rcopia indicating the time of delivery. This happens frequently, leading me to believe it's an issue with the program rather than individual pharmacies.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Medical Practice, 1-10 employees
Less than a year
Oct 11, 2019
good service
good service
Pros
As an administrative user I like having access to all patient and pharmacy information necessary to support our physicians. The detailed information is valuable, allowing me to track not only sent prescriptions but also pending ones that may have been written but not yet signed.
Cons
The prior authorization system lacks consistency. I am not sure if it is a software problem or if only certain pharmacies and insurances are contracted for this service. It would be ideal to handle all prior authorizations within one system.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Synthia
Mental Health Care, 11-50 employees
Less than a year
Dec 02, 2018
Overall the software is good. It is easy to use
Overall the software is good. It is easy to use
Pros
The price is reasonable and overall the software is easy to use. It is compatible with the majority of EMR systems as well.
Cons
Dealing with customer support can be challenging. It took our practice a while to get started due to a few initial glitches but they were eventually resolved.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nima
N/A, N/A employees
Less than 6 months
Mar 17, 2018
Worst Customer Service NA
Worst Customer Service NA
Pros
It is a good e prescribing system as long as you don't require support.
Cons
I have been working with this company since its inception. In the start they were amazing and helped us overcome any issues we faced. However now they don't respond to tickets, fail to follow up on them and are incapable of fixing problems with their reporting systems. Don't expect to meet meaningful use while using the software because its all a lie. They even have a scam where they charge a hefty fee to guarantee meaningful use but we spent over a year trying to fix one report and missed meaningful use for two providers due to their system. They currently have the worst customer service among all the major companies I deal with. Their tech support hires individuals who know less about the system than I do. I can't wait to distance ourselves from this company, as they're tarnishing the reputation of electronic prescribing in general. When you ask for a supervisor, they eventually hang up on you. Customer support never has an available supervisor, and despite promises of a callback, they never follow through in any way.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Adam
Mental Health Care, N/A employees
More than a year
Sep 04, 2016
Laborious, time-consuming, inefficient. Printing is still best.
Laborious, time-consuming, inefficient. Printing is still best.
Pros
Unfortunately many pharmacies have not fully embraced eRx making the process inefficient. We receive numerous calls from patients experiencing issues where pharmacies claim not to have received the eRx, despite being listed as accepting eRx in the Surescripts database provided to the software. This results in patients waiting at pharmacies for medications that haven't been prepared. Our office ends up duplicating work done during the patient's visit. Paper prescribing proves to be more reliable and efficient. Even electronic prescribing of controlled substances (EPCS) is highly unreliable. It's essentially a glorified secure email service, but the emails often fail to arrive!
Cons
Tech support offers very little assistance when it comes to the structural issues surrounding pharmacies limited participation.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
3
Bruce
Mental Health Care, N/A employees
Free Trial
Jan 02, 2015