Rcopia-MU e-Prescribing System

Absolutely No Customer Service

Pros

The concept of an app for sending scripts seemed promising but unfortunately, it has not delivered reliable functionality.

Cons

This app randomly fails to recognize my password and unfortunately there is no prompt customer service. Considering the amount of money I've invested, the product should either be reliable or have a genuinely dependable and timely customer service help desk. If you work in healthcare and require reliable prescription methods, I recommend seeking alternatives.

You need to do better. Way better!

Pros

I have to say, my experience with it was a complete nightmare. Getting started was incredibly challenging and when issues arose, it felt like I was trapped in a maze of obstacles with no clear solution. Thanks for absolutely nothing!

Cons

Customer support is severely lacking. I submitted a ticket but there was no call. They responded via email, but it took four days to receive a message asking for the best time to call. How about responding when you receive the message?

No Customer Service

Pros

The onboarding process was acceptable 6 years ago. They were attentive to my needs. However the current state of onboarding is absolutely terrible.

Cons

I have been a customer of this company for a while and they used to provide good service. However, it seems that their phone based customer service no longer exists. Virtual assistants are rude and incapable of assisting or connecting you with a supervisor or manager. I'm currently on hold for one hour and fifteen minutes. The email option only acknowledges receipt without any further action. I'm unable to send any scripts today, and I'll invest my time in finding a new company. They claim they don't have my updated email information, but the fully paid invoice contains all the necessary details. Trust me, it's not worth the hassle�steer clear!

Terrible Customer Service

Pros

It works occasionally but I cannot recommend it to anyone due to its inconsistent performance.

Cons

Customer service is practically non existent. I made multiple calls and the minimum hold time was one hour. I still haven't been able to speak to a human being. Email support is incredibly slow, taking several hours to respond. Moreover their answers were unhelpful and didn't solve my problem. It's incredibly frustrating when you rely on their service to prescribe medications to your patients.

Secure Prescriptions

Pros

The ability to securely send prescriptions is key for our organization. With EPCSs multi factor authentication, we can safely transmit controlled substances. Pharmacies receive prescriptions in real time, ensuring that scripts are in their system before the patient even leaves the session.

Cons

The user interface feels a bit cluttered. The landing page presents an abundance of information.

The worse software I have ever used.

Pros

This software meets the requirement for electronic prescribing.

Cons

Everything about it is a disaster. It frequently malfunctions and the support is terrible. When they do assist, it takes up to four hours to resolve the issue. I consistently encounter errors. Honestly I cannot emphasize enough how awful this software and company are. Avoid them at all costs!

Industry Standard

Pros

The software is user friendly for both prescribing and checking the controlled substance database.

Cons

The software fulfills its intended purpose. My next suggestion would be to integrate the ability to check controlled medication databases from neighboring states, which is essential in my practice.

Worst EMR System to date

Pros

I haven't had the chance to get on the system yet.

Cons

This is my second attempt after several months to get this up and running. It is been 4 days and all I have experienced are headaches.

E-rx program written for IT- not the end user (the Medical Professional!)

Pros

The burden on clinical staff has been lifted. The prescribing provider can now handle prior authorizations at the time the prescription is written.

Cons

The clinical staff lacks access to unmatched prescription renewals and medications are all in lowercase. It's impossible to organize medications by category; alphabetical sorting is the only option.

Awful customer service and reliability

Pros

It offers a relatively affordable price point. However be cautious as the saying goes "you get what you pay for"

Cons

This software is very much unreliable. We've been without service for three days.