Health, Wellness and Fitness, 1-10 employees
More than a year
“Other products are superior”
Pros
I love the automated appointment reminders because they save me a lot of phone time.
Cons
I'm not really fond of RevenueWell because it doesn't integrate as seamlessly with Softdent as some other similar software does.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Medical Practice, 11-50 employees
More than a year
“Revenue NOT So Well”
Pros
It integrates really well with my practice management software, Eaglesoft and this is amazing.
Cons
My experience with customer service has been extremely disappointing. They were unable to fix our voicemail issue for six months, leaving patients unable to leave voicemails after hours. Over the past year, their customer service has significantly deteriorated. For instance, when I called about this voicemail problem after my staff got the run-around, I spent 20 minutes of the call on hold for various reasons and eventually had to hang up three minutes after 5 pm. Also, the mobile app is very limited; I can't make calls, only text, whereas on PC, I can do both. The dashboard layout is also awkward and not intuitive, requiring me to switch between different screens, like the daily schedule, to access all the important patient information.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Medical Practice, 11-50 employees
More than a year
“Revenue Well”
Pros
This software is incredibly simple to use! It offers so many features. It makes my day much easier by allowing me to communicate with patients through messages instead of being on the phone all day.
Cons
While it occasionally lags or encounters errors, the IT team is very prompt and efficient at resolving these issues quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Life Saver”
Pros
The appointment reminders were the main reason I chose this product. The easy setup and personalization made me love it. I don't have time to call and confirm patients every day. Patients tell me daily how much they love the reminders! They can't say they didn't know when their appointment was! Being able to text a patient is AMAZING!
Cons
It would be incredibly helpful if the appointment section could indicate whether a patient is scheduled for hygiene or with the doctor. Also, when I text a patient, I have to scroll extensively through all the messages ever sent, which wasn't the case before. Previously, the latest messages would pop up first, not the entire message history. This change has been quite disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than 6 months
“Best Software”
Pros
What I like most about the software is the ability to keep in contact with parents about upcoming appointments and remind them about appointments. I can also use the software anywhere to notify parents if our office will be closed due to weather.
Cons
What I like the least is not understanding how it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“We love Revenuewell!”
Pros
The appointment confirmation and reminder system has saved me so much time and helped reduce the number of broken appointments. The ability to text a patient when I need to speak with them has resulted in much greater responses than leaving voicemails. Patients seem to respond to texts more than voicemails. The system is simple to use and has become vital to our practice.
Cons
There is nothing we dislike about RevenueWell, we love everything about it!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Office Admin”
Pros
The ease of using it and the ability to contact for help if any questions arise.
Cons
There's not really anything we dislike about the software. It is very easy to use, and if we ever have any questions or concerns, getting help is easy.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 11-50 employees
More than a year
“RevenueWell Works!”
Pros
I always appreciate the flexibility and ease of use.
Cons
At this time, I can't think of anything to dislike, but perhaps something will come up later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Enjoyable”
Pros
Patients enjoy the simplicity of confirming appointments via text or email.
Cons
I am not pleased with the feature that allows patients to schedule their own appointments without any input from us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Office manager”
Pros
I am really fond of the patient reminders and the convenient texting feature.
Cons
The syncing process tends to slow down my computer significantly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Revenue Well is like adding a new team member”
Pros
It was so easy to incorporate the system into the practice. Patients are impressed with the technology and the ease of use. In our busy lives, sometimes a text or email is the easiest form of communication. I love having so many options to contact patients.
Cons
It would be nice if reviews could be automatically linked to Google.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Our Dental office loves RevenueWell”
Pros
RevenueWell software is great for mass communication with my patients. Its features are simple to use. My patients love email and text appointment reminders. I send a reminder to update patient forms before appointments. I text patients when I can't reach them instead of leaving a voicemail. Patients love answering texts. They enjoy receiving birthday and holiday cards. RevenueWell recognizes a new patient and sends a welcome email. My patients enjoy emails explaining procedures such as care after an extraction. RevenueWell is fun!
Cons
Our office would appreciate being able to send forms to individual patients who are scheduled after we send our weekly forms update.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Highly recommend this product.”
Pros
Having used this product for many years, I have seen some great new additions. The time saved by being able to communicate with my patients has made my job much less stressful. I look forward to adding the new phone system next month.
Cons
I don't have any cons at this time. My experience with this product has been wonderful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Easy to use software w/ many different helpful functions”
Pros
My practice uses the texting options as the main correspondence over calls, which is preferred by patients. Also, sending Eaglesoft documents that upload straight into our systems is very helpful.
Cons
We've encountered issues with RW updates that caused syncing problems, creating extra steps in our office. However, they managed to resolve the issue after a couple of weeks, and most problems are addressed in a timely manner.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“RW works well with our office, enjoy the texting”
Pros
The ease of texting patients, and the campaigns are a great idea and work well, especially during these crazy times.
Cons
Sometimes the software goes down, but we are always notified when this happens and when it is back up and working.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“Works Great”
Pros
It frees up time for other work in the office; it's like having an invisible employee. Patients love the text reminders!
Cons
The reminder frequencies are limited, and Facebook disconnects regularly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“RevenueWell is most helpful in our office. Our patients love the convenience of receiving text.”
Pros
This product is very easy to understand and can be used from home if necessary.
Cons
The text messaging service goes down frequently, and we can't send recall reminders earlier than three months in advance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“Revenue Well Review”
Pros
RevenueWell is easy to use and provides a wealth of patient knowledge in one spot.
Cons
Reminders are not sent automatically as promised, auto messages are not easily updated, and patient forms are not consistently sent out.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“Great software”
Pros
The appointment confirmations save me so much time, especially since I'm the only one at the front desk and don't have to call everyone!
Cons
There's nothing I dislike! I enjoy every feature that we use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Great resource”
Pros
I find the dashboard easy to navigate for what we need as a facility.
Cons
I don't have any cons with this software as it meets our office needs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10