Rosemark Reviews

Pros

IT team members respond promptly and professionally making an extra effort to ensure the company's questions and concerns are addressed.

Cons

Very little to mention. I've worked with them for more than 13 years and never considered leaving. My only problem in that time involved one employee whose customer service and patience while helping me fell short.

Pros

We can count on their amazing support and they're always there when we need them. The service stays up and is very reliable, while the system is user friendly and simple to learn.

Cons

I'd like more detailed reports with graphs and charts. When I need those, they can get them to me quickly. Creating invoices can sometimes take longer than I'd prefer though with three locations some delay is probably unavoidable.

Pros

They keep improving the system, launching the second version of its caregiver app a little over a year ago. Their customer service has been excellent. They answer our calls and questions quickly and their email support is just as responsive and helpful.

Cons

Schedulers need time to learn the system and should complete the tutorials since Rosemark's desktop version is less user friendly than the web version. After learning the process though, the desktop version is much faster and easier to use.

Pros

The customer support is excellent and no matter what time of day it is, they answer our questions and help us fix whatever bind we happen to be in.

Cons

It's frustrating that the cost keeps going up and I also wish it had some features that other vendors already offer.

Pros

As a homecare provider, having one of the best service providers in the industry is very important and Rosemark has been that. Life is much simpler with everything necessary in one service bundle.

Cons

Honestly I haven't found any cons which is unbelievable.

Pros

Their customer service is excellent and the layout of the app is well thoughtout and everything feels well organized.

Cons

Nothing comes to mind.

Pros

Support team is excellent as calls are answered right away or returned within a couple of hours.

Cons

I have no complaintss

Pros

Customer service is fabulous and we value being able to change rates, adjust shifts and review invoices before sending them to QuickBooks.

Cons

It's missing a few useful options like being able to export a veteran claim for one person or a chosen batch, setting specific hours for pay and bill rules, such as paying overtime on Christmas Eve and New Year's Eve from 5 p.m. to midnight and getting a report of travel time for a selected period. It would also help to see caregivers eligible for a chosen client in a pop up list sorted by distance between their home and the client's address, plus a report showing how much nonbillable mileage to pay caregivers. Creating a CSV for payroll export is also frustrating and feels a bit too difficult and tech y.

Pros

The software is user friendly and the support is excellent. It connects easily with other apps and can be modified to my specific needs.

Cons

At the moment, I haven't come across missing features or anything that needs improvement and none of the software's parts are hard to use.

Pros

I found that their customer service is consistently easy to work with and they seem to have a few different options for completing whatever task is at hand.

Cons

We haven't had any complaints on our end that weren't easily figured out.

Pros

Everyone from Rosemark was really helpful and each time we reached out with a question someone always helped us out.

Cons

Updates have been difficult because our antivirus causes problems but that's not the app's fault.

Pros

A user friendly interface lets me configure the software around my agency's specific needs and the staff are excellent at answering questions right away. It's the best software product I've used.

Cons

Our agency hasn't had any cons as everything has been consistent, with no issues ever arising.

Pros

Caregiver scheduling is user friendly and I like being able to clock in and out and send notifications. Reports are easy to run and uploading documents is useful. The online webinars and training videos are also very helpful.

Cons

There isn't currently a way to resend a notification so I have to create a new one each time instead. Hourly notes on patients also aren't available yet although the company is working on adding that capability.

Pros

The product is highly userfriendly and we appreciate the scheduling system that allows caregivers to clock in and out and receive notifications. The ability to run reports and upload documents is also beneficial. The online webinars and training videos provided by Rosemark are valuable resources.

Cons

One limitation we have noticed is that the software does not provide the capability to resend notifications a new notification needs to be created each time. Additionally we are looking forward to the feature that allows us to document hourly notes on our patients which the company is currently working on.