RXNT Reviews

“support has gone missing

Pros

I've been using it for years without any issues and the software itself is very simple and user-friendly to work with.

Cons

The trouble started when I finally needed help and customer service was nowhere to be found. I've been calling since Thursday and now it's Monday with absolutely no response. To be fair, there was another issue about a month ago where support wasn't very responsive either though it was at least somewhat adequate. That problem eventually got fixed but I never got a return call and only heard back through email.

“Strikes perfect balance

Pros

I've found it to hit the sweet spot between being simple and powerful. Its easy to use, integrates smoothly with my daily routine and offers every core feature I need. Their support staff replies quickly and that responsiveness really helps.

Cons

Generally, I only run into a few small bugs or occasional slowdowns but they happen infrequently and haven't meaningfully disrupted my day-to-day work.

“reasonably priced!

Pros

It is simple to use and affordable, with integrated billing, scheduling and a patient portal. It includes ready-made chart templates for simple notes and I find it quick to add patient records and send orders to labs or pharmacies for medications.

Cons

I have to select several different forms to create a complete note and there's no way for me to merge multiple forms into a single encounter.

“Convenient app

Pros

The interface is very simple and user-friendly. It organizes tasks and makes e-prescribing easy. I also appreciate having mobile apps which let me manage things while I'm out and about.

Cons

Haven't run into any issues using the software. It feels reliable and I haven't experienced problems in my day-to-day use.

“You can customize prescriptions

Pros

RXNT is really user-friendly. I've been able to customize prescriptions to suit my needs which I couldn't do with other platforms I've tried. I rarely run into problems retrieving prescriptions when necessary and refill requests generally come through smoothly without any issues.

Cons

I find it difficult to reach someone quickly when I need assistance. Most of the time my support requests come up while I'm trying to send a prescription for a patient and getting hold of a customer service rep in that moment can be frustratingly slow.

“great until unfair auto-renewal charge

Pros

Opted for RXNT as an all-in-one solution for patient charts, scheduling, billing and e-prescribing. Had been using paper charts and handwritten prescriptions, a real dinosaur! The part I use most and like best is e-prescribing, including controlled substances. Setup was simple, the company and partners walked me through everything. There's even an app for e-prescriptions. It worked perfectly even while overseas on vacation. Did a controlled substance refill from a Starbucks in Japan! Patients appreciate it, and it makes me feel in control of my practice and prescriptions. The scheduling area is a breeze, adding patients to the calendar is straightforward. I haven't implemented the billing module, feels like a lot for a solo practice to manage accounting and payment posting myself. I'm sure it's easy once you get used to it. My trainer is just fantastic, patient, personable and available. The entire team is responsive, positive and encouraging. Really happy with the choice; it came highly recommended and well-reviewed.

Cons

Nothing to dislike. Spent a weekend inputting cases. Found out it's more thorough to add patients and details via the scheduling module rather than the EMR module.

“Easy way to send prescriptions

Pros

I appreciate that it makes sending prescriptions to patients so convenient and I can access it straight from my web browser without extra steps.

Cons

Patient's charts feel unnecessarily complicated to me and I find it extremely frustrating that I have to maintain separate accounts when I'm working in different clinics.

“Integrates smoothly

Pros

Integrating with our EHR makes it easy and effective to use during busy workflow.

Cons

I struggle to search for some medications. Formulary details aren't always completely accurate.

“fees went up, help is bad

Pros

Nothing remarkable. The posting process is annoying and reps won't assist with EFT or ERA setup.

Cons

After using it for two years the annual fee jumped way too much. It lacks a consult recording option except on a phone; overall features feel poor and everything runs very slowly.

“Simple to use every day

Pros

The user interface is really easy to use. Charting and patient scheduling are effortless. Our clinic operates smoothly with it.

Cons

Its hard to find things to complain about. It's simple, user-friendly and handy. Patient flow remains steady.

“great but has one problem

Pros

I think it's great that there are lots of automated features. Whether it's posting payments or making new claims, it's really simple. Payer payments come through much quicker and handling and posting patient payments is the simplest I've seen.

Cons

Can't look at rejections without opening the claim. I would rather have a denial folder showing the real rejection details to handle them.

“Good price and easy now

Pros

It's affordable and pretty easy once you get the hang of it. Adding a new patient is simple and filling out the required fields is painless. When I've reached out to support, the rep responded quickly, was very helpful and promised to pass my feedback to the team.

Cons

The onboarding session wasn't great, we had higher expectations and felt underprepared. Everything felt a bit much at first since none of us had seen the screens before so it was overwhelming. After using it for a couple of years though we've become comfortable navigating the platform.

“easy patient management but frustrating mobile login

Pros

Simple to sign up and manage new patients. Usually connects smoothly with E3 Pro/Enclara that we use for home hospice patients.

Cons

Two-factor authentication on the mobile app is frustrating. Live ID is unreliable and glitchy. Support doesn't appear to understand the issue even after it's been explained very plainly.

“Billing is fast and simple

Pros

I find the billing system very simple. Everything moves really smoothly from the coding to pricing for every item.

Cons

Having to enter the insurance information separately every time you add a new patient. Clarification: if it's a child, you have to enter the parent first before you can add the child even if the parent isn't a client. I don't have any suggestions on how to manage this.

“easy to use and safe

Pros

Very easy to use with excellent accessibility. It allows us to access quick searching and navigate smoothly through patient records. And customer support responds promptly if issues occur. The platform feels highly secure and keeps sensitive patient documents private.

Cons

Before the updates the features weren't as easy or user-friendly. Navigating the patient management portal felt clumsy and not very smooth.

“Simple but has some bugs

Pros

Its very simple and efficient. We had AdvanceMD before and even paying twice as much it felt very awkward to use. Really glad we switched to this tool.

Cons

Well new errors appear the more we explore RXNT. That said, we know that the team is working to fix them and we're hopeful.

“i can work my own way

Pros

Patient records are simple to get to. Lets me tweak settings so it fits my own workflow instead of forcing a one-size-fits-all process.

Cons

No real drawbacks so far. Just began using it. Not really a fault, but moving the navigation buttons above each record list instead of on the left would be nicer to me. It's purely personal preference, not a big deal. One downside that pops up often is the ads along the bottom can slow my PC. I'll try to find a way to remove them later.

“help is great, AI is not

Pros

Customer support is excellent. For the most part, sending prescriptions is simple. The workflow for controlled meds is something I really appreciate. Security seems solid. Still getting familiar with the templates.

Cons

The new AI feature is a bit rough. Now that it's part of charting, it still needs to be much more intuitive. It frequently pulls in and highlights irrelevant info (especially verbatim patient remarks). The consistency is lacking and the notes read like multiple people patched the data together. Hoping updates will improve this over time.

“Safe and easy to use

Pros

The platform feels secure and simple once it's configured. Writing prescriptions for patients is fast and smooth.

Cons

Initial setup only takes a few minutes and it's definitely worthwhile down the road. Having a compliant, safe and secure prescribing solution is absolutely necessary.

“a foundation for growth

Pros

We like how simple scheduling and patient follow-up is. The report tools are easy to run and we'll learn additional reports after buying the other modules.

Cons

No cons so far. We plan to purchase additional modules in the very near future and any shortcomings we notice could appear then.

“Mobile version lacks some features

Pros

Very easy to use. Super simple with no extra steps to follow. Also feels comprehensive and current.

Cons

Not many choices on the mobile version. There are a few things you can't perform on mobile that only function properly on desktop.

“efficient, despite the price

Pros

Prescribing is simple. Hooks into our EHR and retains patient demographics and their chosen pharmacy.

Cons

It Can be pricey for a smaller clinic. We had to jump several hoops to transfer practice ownership without purchasing extra licenses.

“Let down by support

Pros

It used to be a great company but not anymore.

Cons

Communication is poor and they are very rigid with requests. I travel a lot and their new control system does not work outside the country unlike the old flexible token. Also they charge too much to add a Nurse Practitioner and at one point they even suspended my service without notice, which hurt my patients even though it was not my fault. On top of that you can only make changes with a new agreement so I could not add a Nurse Practitioner when I needed to.

“Pricing is not transparent

Pros

The pricing is misleading as it's not really a monthly plan like they advertise. You have to plan 2 to 3 months ahead to cancel before the yearly renewal. That said the system itself is easy to use.

Cons

The pricing is misleading. When we tried to terminate our contract 3.5 months in advance we were told we had to pay for the full year until it was time to renew.

“Great choice for prescriptions

Pros

I would say RXNT has a fantastic platform for prescribing and coordinating with pharmacies and patients keeping all prescriptions organized and easy to manage.

Cons

There was little support at times but I got bombarded with automatic emails which felt unnecessary and became quite annoying.

“Pretty simple tool

Pros

Submitting and adding orders is quick and easy and I find the process is simple to follow.

Cons

It was difficult to add a pharmacy but I eventually figured it out.

“Very handy and beginner-friendly

Pros

I like the patient profile as it is clear, simple and easy to work with.

Cons

Honestly I have not come across any cons or negatives with the program.

“Perfect for managing patients

Pros

RXNT software is very simple to use and access. Plus I love the prefilled medications and the convenience of writing prescriptions.

Cons

One thing I noticed is that it can get confusing if you do not enter your patient's information clearly and correctly.

“Better than many other tools

Pros

The program is easy to use, flexible and I would say it works really well for mental health practices.

Cons

I noticed that there were some issues with software instability and an inconsistent onboarding process.

“Had a nice time using it

Pros

RXNT is very user-friendly and easy to navigate. And whenever I had an issue I could find a training resource or chat with someone. In short everyone was super friendly and helpful and the training was excellent too.

Cons

Well I think the setup process should be more well-defined and easier to complete.

“Simply and effective tool

Pros

It's simple to use, and I like that medications automatically sync from the EMAR into RXNT.

Cons

The system logs staff out after inactivity, which can be inconvenient.

“useful for us

Pros

The system is easy to navigate and very helpful. Plus I really like how it is set up.

Cons

I don't think there is anything negative to say. Overall it is a very helpful and efficient system.

“Terrible support for login process

Pros

Once it is up and running, I find it relatively easy to use compared to other systems.

Cons

Because of the new DEA authentication process, hundreds of doctors cannot prescribe controlled meds including me. They don't have enough support staff so I have spent hours on hold. The staff themselves are helpful but the process is a nightmare.

“Costs money but doesn't work

Pros

The only good thing about RXNT to me is that it is cheaper than other options but the quality shows. Also keep in mind that you really get what you pay for. Overall it's disappointing.

Cons

It does not work for patients. Most of the time they cannot register for their portal or fill out paperwork. The software has many "bugs" that employees don't know how to fix. Also the billing software does not work either. I have been using this for over a year and they still have not fully set it up for me. So save yourself time and stress and don't use it. Choose another software even if it's more expensive. I am switching now and wish I would never started with them.

“Really user-friendly

Pros

It is easy to use and find the medications I need to order.

Cons

I lose the prescription if I have to click off to add a diagnosis and then I need to re-enter the whole prescription again.

“Top-tool in the market

Pros

The website is easy to use and I find it simple to navigate too.

Cons

One thing I noticed is that the token is not always available and when that happens, it limits what I can do.

“The top prescribing tool

Pros

From a clinician's view, the system is very user-friendly. The data is well organized, drop-downs work smoothly, adding patients is simple and I like being able to save favorite pharmacies.

Cons

The onboarding process was a bit more challenging than necessary but because I have a history with the program, it might have been less relevant for me.

“Really enjoyed using it

Pros

Entering and tracking medications is easy and reordering is simple too. Also I like that narcotics can be sent to other pharmacies without any hassle.

Cons

I really like everything about it. I have no complaints or concerns at this time. It's a great program.

“Not what you expect

Pros

They claim it is low-cost but they keep adding extra fees. I honestly did not like anything about it. Even the interface feels messy.

Cons

Telehealth is separate from it and customer support is terrible. They do not seem to know much about their own program. I had to figure everything out on my own.

“Happy using it

Pros

RXNT is easy to log in and use for seeing patients.

Cons

I have not come across anything bad about it so no complaints when using it.

“Offers the best assistance when needed

Pros

The security features and the ability to prescribe scheduled meds electronically are something I find great. Plus the onboarding and registration process is very well-organized.

Cons

No cons as I have had a good experience so far and nothing negative to report.

“Support team is very helpful

Pros

RXNT system is easy to use and tech support is helpful whenever needed. I can talk to a live person to resolve any issues.

Cons

I cannot note or delete patients who have passed away or moved away.

“Service was the best

Pros

I really like their service and how quickly they respond whenever I need help.

Cons

So far I like everything including the service.

“Works the best

Pros

RXNT works smoothly with my EHR helping me find and prescribe medications and locate the pharmacies my patients prefer.

Cons

Sometimes pharmacies are not listed but this does not happen often.

“Reliable software

Pros

I find this platform very easy to use and it allows me to schedule refill orders easily. It's very user-friendly and I highly recommend it.

Cons

The login code does not always work for me.

“Overall good product

Pros

I really like being able to see when a prescription was sent and successfully delivered. It gives me peace of mind knowing everything went through.

Cons

The only downside is that when the system goes down, it can be down for a few hours.

“Impressive service and choices

Pros

The ease of use is important for our practice and this platform delivers on that front.

Cons

I sometimes struggle to find certain medications or generics, especially if they are not a specific brand.

“User-friendly interface

Pros

I find the interface really simple and easy to understand. It's designed in a way that makes everything easy & user-friendly, so I don't have to spend time figuring things out.

Cons

I cannot think of any issues at the moment. I believe the RXNT team does its best.

“Budget-friendly & effective

Pros

I submitted a copy of the template I wanted and the RXNT team implemented it just as I asked. It was a smooth process!

Cons

I experience frequent outages, cannot insert physical exams once the template is chosen and cannot create "CPT clusters." The EMG shuts off every day at 12:21 a.m. which requires a restart. Also it does not save information instantly, so I've had to retype information multiple times because it didn't save.

“My experience with rxnt

Pros

The platform is super easy to use and the layout makes it really clear what needs to be filled in and completed. Everything is well-organized and simple.

Cons

The program's cost is quite high, especially for a new business owner like me.