RXNT Reviews

“reasonable price, poor integration

Pros

e-Prescribe worked well and the cost was reasonable yet choosing the all-in-one EHR package ended up being a poor choice for our needs.

Cons

Scheduling, EHR and Billing , the different modules don't talk to each other smoothly in RXNT.

“e-prescribing works but site navigation fails

Pros

Lets our psychiatrist e-prescribe and renew meds quickly and without issue.

Cons

Our pharmacy has had trouble getting the e-prescriptions and the site is hard to figure out and move around with minimal help available.

“Excellent Product!

Pros

I have been using RXNT for more than a year now. I am very satisfied with the features and capabilities offered by the software. Customer support has improved quite a bit, they are always one call away and make sure that any query is resolved as soon as possible.

Cons

Initially, the customer support was not very attentive and responsive; however, I have realized that they have improved quite a lot with the passage of time.

“Great experience

Pros

RXNT EHR product is super easy to use. I personally love working on the software.

Cons

Its been so good till now. It works best for my needs. Impressive work.

“Constant login problems

Pros

Costs less than most alternatives though the quality matches the low price.

Cons

You never know if it'll actually let you log in. After any update, a couple of other features, sometimes two to five, break.

“a great employee, a glitchy system

Pros

One staff member named Nate handles my templates, he's frank and trustworthy in his work, qualities I truly appreciate and value highly.

Cons

Their system is glitchy a lot, giving error messages and leaving staff unable to resolve problems, response and fixes can take days to weeks and I'm still waiting on several template changes they can't complete because of the platform's issues.

“clunky workflows, painful support

Pros

They seem like they'd be simple to use but awkward workflows and extra steps make it clunky. Basically just an overhyped cloud storage service.

Cons

Don't expect issues to be handled quickly or your needs to be met. Dealing with customer support has been, by a long shot, a painful process while using this. The fax feature often fails or is unavailable which seriously disrupts our workflow. The support team shows little concern, after more than a month the problem is still unresolved, so our practice had to look for a different way to fax chart records since we can't fax straight from the patient's chart anymore. Support rarely responds or provides status updates about a fix, leaving the issue hanging.

“Simple to use with helpful warnings

Pros

It's very simple to use! It warns you if there's an error before you submit a claim!

Cons

It sometimes freezes when switching between providers so I have to shut the app down and restart it.

“unhelpful support and technical failures

Pros

Not a fan, they never pick up the phone.

Cons

Token wouldn't work and support was really unhelpful.

“a true time-saver for e-prescribing

Pros

Searching for a med and e-prescribing is super straightforward. My favorite thing about this program is it clearly shows drug tiers and flags whether a medication is covered by the patient's insurance or not. That saves a ton of time because I know which med to send and don't have to later worry about prior authorizations or switching the drug after fighting with the insurance company.

Cons

Every now and then the app acts up when I search for certain medications. I'll try to search and when I pick the drug I want, the page turns blank. It only does this with some drugs.

“Great for prescriptions!

Pros

It works well and I no longer have to hand out hard copies of reports to everyone. Patients love it too and it has seamlessly integrated into my practice now.

Cons

It works fine and I have no cons to report about it.

“awkward, crash-prone and slow support

Pros

Honestly there isn't a single thing to like about it.

Cons

It changed my medication list, the interface is awkward and it crashes a lot. Customer support is slow.

“simple, browser-based prescribing

Pros

I like that it is simple for e-prescribing, keeps patient details and preferred pharmacy on file and is browser-based.

Cons

Runs alright, performance depends on your internet and OS.

“unreliable and awkward with patients

Pros

When it runs, it delivers what I paid for. But in about nine out of ten tries to e-prescribe it fails. It puts me in an awkward spot with patients.

Cons

It's unavailable more often than not. Prior authorization info is wrong.

“Crashes and sluggish billing

Pros

Doctors appreciated the EMR overall except when duplicate patient files appeared.. small yet significant unannounced updates and printing various encounter formats was a headache.

Cons

System crashes, ERA postings sometimes post errors and won't apply adjustments, pharmacy-generated duplicate charts, claim scrubber freezes and billing plus scheduling are sluggish.

“terrible onboarding

Pros

ERX is simple to use and lets you e-prescribe from your phone but that's about it. Nothing else is helpful. After using it three months our staff refused to adopt it. They report billing is troublesome with multiple problems, including wrong insurance being often picked incorrectly.

Cons

Couldn't get our existing data (patient demographics, insurance listing, etc) brought over correctly. The folks who "train your staff and set up your company" don't seem experienced enough and the support line won't spend time listening or fixing problems. They either reply with an automated bot immediately or give inaccurate answers and they never fix the issues.

“cheap but distracting and fragmented

Pros

It's cheap but it costs you valuable time and attention.

Cons

Animated banner ads that really pull your attention away, Extra modules soon make it expensive and the UI is broken into so many parts that paid components may still fail.

“We Love RXNT!

Pros

I have been using RXNT for more than a year. I am satisfied with the features and capabilities offered by the software. Initially, the customer support was not very attentive; however, I have realized that they have improved quite a lot with time. They are always one call away and make sure that any query is resolved as soon as possible.

Cons

When I started using it, the mobile app was not as effective as it is now. It was also challenging to navigate through the app.

“budget-friendly but glitchy

Pros

I find it pretty simple to install and operate & it is budget-friendly.

Cons

Problems configuring patient reminders and support hasn't been able to set them up in two months. There are lots of system glitches IT can't resolve.

“endless menu, constant bugs, no support

Pros

Layout's decent only.. I think it can be changed but requires a fair bit of time.

Cons

The menu goes on forever. Bugs pop up constantly, it's browser-only and painfully sluggish. If something breaks, forget getting any support or help from staff.