RXNT Reviews

“One word = Great

Pros

Customer support, implementation, and ease of use all of it has won us over.

Cons

We are still new users and we do not have any complaints so far.

“Zero customer service

Pros

It looks like a solid product and pretty simple to operate.

Cons

Customer service is basically non-existent. All replies are from bots and you never get a real person to respond at any point.

“simple e-prescribe, disorganized records

Pros

The e-prescribe module is simple to operate and lets you pull up all prescriptions a pt has received within the last two years.

Cons

Navigating the medical record isn't simple or well organized.

“simple and fast e-prescribing

Pros

E-prescribing with RxNT is a lot simpler and typically moves along pretty fast.

Cons

Can't say for now since we don't utilize the other features you offer.

“good features but slow support

Pros

I find it convenient that we have the ability to add client details.

Cons

They need faster, more helpful customer support.

“efficient and patient-approved

Pros

Once I'd set it up it was simple to use every day! I'm able to see patients fairly quickly and I can send all prescriptions as soon as I'm done with each patient while they're still leaving the office! Patients value that by the time they reach the pharmacy, their prescriptions are already waiting for them.

Cons

Needed more upfront clarity at the very start ! In the beginning I wasn't clear about how the whole process worked. More time really should be spent explaining every single step. That's what happened after staff from it walked me through it. Once I picked it up though it became automatic.

“Quick ehr, annoying ads and billing

Pros

Sending electronic prescriptions is quick and simple. The EHR is simple to use.

Cons

Issues with billing and accounting. Support is poor. Calls usually get routed to voicemail. Ads within the EHR are really annoying.

“easy but needs privacy controls

Pros

It's fairly easy to use but it takes a bit of time to figure out what each screen does and the workflow for every task.

Cons

Messages must remain private between clinicians/physicians and not be visible to admins or other staff. Also, if an appointment is booked with one provider on the same day as a regular appointment with a different provider in the same practice, the system should warn you or stop the double booking.

“Using RXNT

Pros

When I started using RXNT, I was pretty happy with its tools and features, except the e-prescribing tool. It was challenging to send prescriptions digitally because the software crashed down frequently. However, I have realized that this is no more the case. RXNT has improved in the past few months, and now I can conduct all my tasks efficiently.

Cons

I didnt like the e-prescribing tool at the start. It was also challenging to send prescriptions digitally because the software crashed down frequently.

“easy to use but has irritating pop-ups

Pros

Overall the software is easy to use. Sometimes it slows down.

Cons

Those pop-ups that show up when scheduling are really irritating. They only started a few months back. There should be an option to edit the provider name in the EHR after picking the medication.

“secure but slow onboarding

Pros

E-prescribing is simple and the two-point verification for sending rxs feels secure.

Cons

We were annoyed by the long wait for onboarding and receiving the mailed token. Alsoo we can't add multiple names on the e-Rx and can't cancel/void scripts after sending.

“Simple, fast and reliable tool

Pros

Super simple to use, I'm a fan! Also runs fast.

Cons

The look feels a bit old-fashioned but it still doesn't bug me.

“mostly smooth but glitchy

Pros

Day-to-day, the EHR, scheduling and e-prescribing work smoothly.

Cons

Many features are glitchy, especially right after they're released. Most of the system is easy to use but some parts feel awkward. It has also gotten noticeably slower over the years as new functions were piled on. It's irritating that searching for a patient or switching sections now takes a couple of seconds to respond. Biggest complaints are the unusable patient portal and that multiple charts still can't be kept open without risking data loss (even though we were told last year it was fixed). That issue really drags down efficiency.

“simple and fully compliant

Pros

It is easy to use and satisfies every compliance requirement.

Cons

can't keep the chart open to add more data when writing prescriptions.

“Easy prescribing, sluggish system

Pros

Finding patients and sending prescriptions is really simple. The interface is interactive and easy to learn. The included pharmacy database stays current and useful. Being able to view the PMP while working in it is a great feature.

Cons

The system often feels sluggish. There have been outages before which is a big issue since we rely on it to send prescriptions.

“great mobile but dated desktop

Pros

The phone app is great for usability and features. The desktop client can act a bit flaky at times.

Cons

The PC app's interface feels more dated compared with the mobile version.

“user-friendly with great support

Pros

It's very user friendly. We appreciated that customer support was always on hand to assist with any issues we could run into.

Cons

It lacked some of the features our paper charts offered.

“easy to use with rare pharmacy issues

Pros

Very user-friendly, the system contains almost all meds and the patient portal is simple.

Cons

Sometimes the meds I send electronically aren't actually available at the pharmacy.

“It gets the job done

Pros

It gets the job done, actually does the tasks. Mostly up and running, doesn't crash very often.

Cons

Not big on jotting notes so the whole EHR thing feels pretty negative to me overall. Mostly it's just the paperwork I really dislike.

“fast prescribing, inflexible details

Pros

How fast we can get the doctor to sign prescriptions and have them sent electronically to the pharmacy.

Cons

Don't like that you can't change the physician's name once you start writing the script.