Total 250 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

29%

3

Stars

6%

2

Stars

5%

1

Stars

7%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Bernice

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
November 2021

simple and crucial for emergencies

Pros

It was really simple to send prescriptions to any pharmacy at any time with this software. That matters because patients often need medications quickly in emergencies.

Cons

Sometimes the app ran slowly or stalled. When that happened the information was lost and I had to start over.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ricardo

Medical Practice, 11-50 employees

Less than a year

5.0
November 2021

Fast e-prescribing

Pros

I like that it is fast and we can do e-prescribing from anywhere.

Cons

I would have liked it if it had a separate code-checking module. Also i would prefer an iPhone app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Corliss

Hospital & Health Care, 101-500 employees

More than a year

5.0
November 2021

a total ease to use

Pros

Entering patient info is really easy and forwarding orders to the doctors we collaborate with is simple.

Cons

Really, I like this product, no drawbacks. This software makes my job easier

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heather

Medical Practice, 11-50 employees

More than a year

5.0
November 2021

smooth integration needs more filters

Pros

Mostly the different modules integrate smoothly which makes it straightforward to locate info across the system.

Cons

Reports and queries should offer more selection and filtering choices. It'd be helpful if the billing module could display the insurance carrier so insurances can be batched and billed together instead of opening each policy one by one. Also need the option to rename or remove Park Encounters group labels. Encounters coming from the EHR shouldn't be releasable while they're still Draft. All diagnosis codes from an encounter must transfer to the claim. The system ought to flag when a duplicate encounter exists in the EHR and billing and if a patient cancelled or rescheduled, a claim shouldn't be allowed to be generated.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

6

Functionality

6

L

Leonard

Medical Practice, N/A employees

More than a year

4.0
November 2021

Handy but slow with unfixed bugs

Pros

It's handy that an image of the completed prescription shows up before sending.

Cons

1. It runs and responds slowly, even on brand-new hardware. 2. There's no way to delete patients. 3. The patient merge tool is confusing and wouldn't work. 4. The pharmacy selection won't function if you enter the actual address. 5. Sometimes the new-prescription view is mostly obscured. 6. Support is quick to reply but has admitted some persistent issues remain unfixed.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

6

C

christine

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
November 2021

simple, intuitive

Pros

It is simple to use, really intuitive and includes a handy favorites list.

Cons

certain meds aren't offered when they're compounded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicholas

Hospital & Health Care, N/A employees

More than a year

5.0
November 2021

the simplest ehr out there

Pros

Lets me chart a patient's info quickly, then go ahead and send any prescriptions I need. This app makes building my templates simpler than the other EHRs I've worked with before. Very straightforward to use.

Cons

NO CONS. out of the five other EHR systems I've worked with, this one is the simplest. Racking my brain for improvements but can't think of any right now. Spent years grumbling about the other platforms I had to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

Jean Luc

Mental Health Care, 51-100 employees

Less than 6 months

4.0
November 2021

Simple refills, clunky setup

Pros

Finding a nearby pharmacy is simple. Dose information for meds is easy to access and Medication refills are simple.

Cons

Initial patient setup is clunky the first time. There's no Centricity integration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tonia

Medical Practice, 51-100 employees

Less than a year

4.0
November 2021

user-friendly but inefficient navigation

Pros

The charting area is simple and easy to use.

Cons

Accessing the schedule takes too many steps instead of directly selecting an office you have to go through several sidebar options which wastes time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Debra

Mental Health Care, 1-10 employees

More than a year

5.0
November 2021

simple charting and prescribing

Pros

Charting and sending prescriptions is really simple with this.

Cons

I Can't access chart notes through the mobile app.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

V

Vanitha

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0
November 2021

awesome tool with excellent medication queuing

Pros

Super simple to pick up and use. Navigation makes it easy to locate settings for every screening. Really pleased I haven't run into any problems using this program so far. What stands out is the medication queuing feature and it's built into the system and saves a lot of effort in my daily workflow.

Cons

The part I like least is today's appointments view because pulling or separating each provider's schedule takes time. Aside from that, there aren't any major issues and overall I'm pleased with using this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

L

Lynne

Hospital & Health Care, 1-10 employees

More than a year

4.0
November 2021

Great e-prescribing needs workflow tweaks

Pros

The e-prescribing tool is the part of the software users like the most.

Cons

It would be helpful if staff could pend meds without having to pick a provider. We have multiple clinicians but no patients assigned to them. Our MAs could save providers time by pended meds for patients so the NPs can choose and approve them later. Also, a quick view showing how long a medication has been on the record (instead of paging through several e-prescribe screens) would be useful since our state requires 12 weeks for anorexiants.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

N

Nate

Mental Health Care, 51-100 employees

Less than a year

4.0
November 2021

handy all-in-one with some lag

Pros

Having billing, the EHR and scheduling all in one spot is really handy for our team. A single login opens all three, making it simple and fast to get where you need to go.

Cons

The interface can be sluggish and lag sometimes, which is the main frustration with the app but it isn't a huge problem overall.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

I

Irvin

Hospital & Health Care, 1-10 employees

More than a year

5.0
November 2021

simple and quick to deploy

Pros

Its very simple to use and quick to get everyone online.

Cons

it's not easy checking previous prescriptions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

C

colleen

Medical Practice, 1-10 employees

More than a year

4.0
November 2021

reliable for claims and prescriptions

Pros

we rely on it to submit claims and transmit prescriptions.

Cons

it's sometimes tricky to map payers that are new.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

8

E

Elizabeth

Medical Practice, 1-10 employees

More than a year

5.0
November 2021

Flawless and reliable performance

Pros

Has worked flawlessly, no problems always finds a nearby pharmacy.

Cons

I really like this, no problems at all while using, very satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

phetpailin

Medical Practice, 1-10 employees

More than a year

5.0
November 2021

easy, secure but billing delays

Pros

This is really easy to use, smooth workflow and a secure system.

Cons

billing team is sometimes hard to reach when there's an insurance billing problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Ashley

Hospital & Health Care, 11-50 employees

More than a year

5.0
November 2021

simple but awkward to correct

Pros

The app is simple and very user-friendly. Finding prescriptions is quick and it usually operates smoothly when tied into our EHR system without much fuss or delay.

Cons

Going back into an Rx to fix errors is awkward and hard to use. It'd also be helpful to receive an electronic confirmation from the pharmacy that they got it or that the patient successfully picked it up for records.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

C

Cora

Medical Practice, 51-100 employees

Less than a year

4.0
November 2021

User-friendly with smart suggestions

Pros

Very user-friendly and it suggests alternative meds when prescribing so I can verify that a drug will be covered by insurance.

Cons

When a patient especially college students, uses a home address in another state, It automatically fills pharmacy options for their home state instead of the state where my clinic is located.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Karen

Hospital & Health Care, 11-50 employees

More than a year

5.0
November 2021

easy records and simple prescribing

Pros

After the updates, patient records and info are easy to find. New prescriptions and refills are simple to place and send to pharmacies. Billing auto-fills after the first script is sent.

Cons

Having to enter the exact size or weight for meds delivered in a tube like lidocaine. It won't integrate with the practice's operating software that our company uses for EMR.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8