ShareNote Reviews And Ratings

“Patient care issues

Pros

One thing I can ensure is that patient information is secure and protected from unauthorized access. Also I can access patient information from any location with an internet connection.

Cons

If my healthcare practice relies heavily on ShareNote and the system experiences a prolonged outage, it could significantly disrupt patient care and lead to negative outcomes.

“Truly the worst

Pros

It is near to impossible for me to say anything positive about this company due to my recent experience with them.

Cons

My company has used ShareNote for over 10 years. During the COVID-19 pandemic, as everything went digital, ShareNote had its chance to shine. However, due to a glitch in their system, all our notes appeared as if they were signed at midnight. This led Medicaid to assume we were fraudulent and withhold our funding. We reached out to ShareNote about the issue but we received no response. The lack of professionalism and accountability is absurd. Because of this issue, my company has gone from over 150 to just 35 and may have to file for bankruptcy and close. Behavioral and mental health facilities aren't in it for the glamour as we serve vulnerable populations because we care. Now, we might have to switch fields due to ShareNotes lack of accountability. I strongly recommend finding another system, as ShareNote could cost you everything and leave you with nothing, even when they're at fault. I do not recommend it.

“Reliable software solution

Pros

It definitely makes taking notes and updating them a hundred times easier and more convenient. I would say purchasing shareNote EHR is one of the best business investments Ive made! Very impressive work.

Cons

It does take longer if I use it on my desktop device than when I use it on my mobile phone. It should be optimized on the desktop as well.

“Useful Billing

Pros

I like the overview for the billing because you can see how much has been paid and how much is remaining. A very good feature.

Cons

It keeps doubling the amount for certain payments and we are still waiting for customer support to help us with this matter.

“Meets expectations and user-friendly!

Pros

To be honest, the software is super user-friendly and manageable. Their customer support is very admirable, they are very responsive and help solve the problem in no longer than 24 hours. ShareNote EHR also helps us keep track of performances which is very important in an organization like ours. I also love their patient portal, its very organized and easily managed.

Cons

Nothing to say here, the system is very responsive to the needs of its users. Impressive work.

“Shaping a modern future

Pros

I really like the ease of operation and the willingness of Sharenote to help with any problems. They always call to make sure the issue is resolved and to check if I need anything else.

Cons

I find that some screens, like the Contact Information screen, require me to save information individually and then save again when finished which can be confusing.

“Effective software for growing agencies

Pros

I find the system to be good, detailed and great for small to medium businesses. It allows me to customize my options.

Cons

I think customer service support could be improved. Additional reporting options would also be helpful.

“ShareNote is good

Pros

The subject matter relates to my field of work and I need this information to stay on track with my goals. I enjoy the courses and feel that I have accomplished and retained the knowledge needed to be a better professional.

Cons

I do not enjoy the courses as much when there is no vocal sound. I prefer to engage with information that I can both hear and see.

“Best choice

Pros

Sharenote is very practical and simple to use, making it easier for me to manage different tasks. It does a great job handling processes, treatment planning, and managing staff, which helps everything run smoothly.

Cons

At this moment, I cannot find anything I dislike.

“User-friendly software

Pros

It is very user-friendly and easy to learn. Also, Sharenote gives me a complete set of tools, like document management, custom reports, a patient portal, scheduling, e-prescribing, electronic billing, and telehealth.

Cons

I find that the system times out too quickly and the scheduling needs updating.

“Simple to use

Pros

I like the ease of use and user-friendly design. It is very realiable and well designed.

Cons

I would prefer the program software to go directly to ShareNote instead of the "oops" screen. Its an easy fix that should have been done a long time ago. I did also like to access physicians notes to stay updated on client progress, diagnosis and medications.

“Great reporting tool

Pros

I find the reporting system easy to use. It lets me generate an Excel sheet to pivot data and the dashboard provides a solid reporting system for managers.

Cons

The software does not allow me to return to the patients chart once a note is open. I have to go back to the dashboard and start over.

“ShareNote must meet NC Med. Tr. standards

Pros

The software's versatility, flexibility, and security are aspects I truly appreciate. Also, their customer support is good.

Cons

I experience issues with screens freezing, billing information not being saved and billing services being unable to release payments.

“Ideal for mental health agencies

Pros

The product is easy for me to use, and the layout helps me quickly find what I need. I get notifications about updates and important details, which keeps me informed. There are very few errors, and technical issues are rare.

Cons

The only drawback I find is in the BIRP Note center. Often, when I need to go back to a previous page, it reloads as a blank page which causes the notes to disappear I selected. I then have to exit the page and come back in to select the notes again.

“Perfect for our office needs

Pros

I like the inbuilt features they have, they are pretty sufficient. You need time to get the hang of it but once you do its pretty simple and manageable.

Cons

The format is not very user friendly from the start. It takes a lot of time and training to get used to it.

“Not a fan of it

Pros

It notifies me clearly whenever someone is using the service.

Cons

The customer support to be non-existent, as they never pick up. Also, I can't use multiple screens at once, and the software crashes on its own from time to time.

“Great service, very happy

Pros

This software is a definite winner for me! I love the ease of customisation and the fact that all the information is properly arranged at one place with easy access for patients. Its also secure and contact less so all the patients are really happy with it too.

Cons

There are just a few minor flaws, like some features that could definitely be improved, and the customer service could be more responsive.

“Thumbs up from me!

Pros

I can say it with confidence that this is the best software there is in this price range. Super affordable and executive. Their customer support is, hands down ,one of the best I have ever experienced, I highly recommend!

Cons

If Im being honest, then I guess It was a little confusing at first but its all good once you get the hang of it.

“Loyal user for ten years

Pros

It is very easy to use and train new staff. We have been able to organize our documentation through it. It creates concise reports for auditors as well.

Cons

They can remove the need for insurance eligibility checks for regular patients.

“I strongly recommend it

Pros

It is great and the calendar features makes it so easy to create schedules. The intuitive design did not require a lot of getting used to.

Cons

I've noticed some issues with the connectivity during telehealth appointments.

“Satisfied long-term user

Pros

It is very efficient and we can manage EHR with the responsive administrative features. It allows doctors to track high-risk cases separately.

Cons

No cons and even the customer service are proactive.

“Effective solution

Pros

ShareNote has streamlined everything in our practice and employees have reported higher levels of productivity. The administrative, finance, nursing and medical staff are all on the same program now.

Cons

Nil

“Satisfactory product

Pros

We have had a good experience with ShareNote and it gets everything done on time.

Cons

The customer service is not as friendly as our last provider and we hoped they would have been more helpful.

“Extremely happy

Pros

The training team was exceptional and they helped us get comfortable with it. The customer service is always available to talk to.

Cons

There is nothing bad to say about it right now.

“Needs major fixes

Pros

It gives me the ability to store all the information electronically in one place

Cons

There is no option to review or delete multiple entries at the same time. We cannot add a date or time to the report ourselves for late entries and it is always entered automatically by the system.

“Sharenote Review

Pros

It has great tutorial guides that let me know what to do whenever I am stuck. The training was informative and we found the platform extremely usable.

Cons

It was too much to take in initially because of all the options available.

“Got off on the wrong foot

Pros

The software comes in a bundle offer so we saved money when purchasing it.

Cons

The initial contact and customer care were poor. The templates cannot be changed and there is no integration with Google or other calendars for adding appointment reminders.

“Good for small practices

Pros

It is a user-friendly software and we particularly enjoy how responsive every feature is. We can create and manage all our records in one place.

Cons

It does not scale up so if your practice wants to expand they will have to switch to another software.

“Amazing EMR solution

Pros

We have been using ShareNote for years and never had a complaint. The interface is very easy to use and the design is intuitive. Their customer service is also always reachable and they actually take our recommendations seriously and upgrade the software accordingly.

Cons

The software glitches on rare occasions and additional customization options for certain features would make it even better.

“A rocky start

Pros

The best feature of the software was the bundled price.

Cons

I am disappointed that the software does not allow me to create my own forms or let clients create their own profiles (demographics). It also lacks an app version and the ability to link a calendar to Google which makes it seem less portable. Additionally, I cannot start a telehealth session from the calendar.

“Sharenote Review

Pros

it allows me to store all of my clients information on a digital platform which helps me to see who is using the service and when.

Cons

I am frustrated with the product functions. My personal phone number and address appear whenever I enter a new client or staff member. The costs associated with merging duplicate clients don't make sense, especially when dealing with multiple services. When I call customer service, sometimes no one answers and when they do, some reps do not have the answers to my questions.

“Administrator

Pros

Sharenote software is quite user-friendly as all counselors like the BIRP setup.

Cons

I find it difficult to input the Treatment Plan and need an easier format.

“Sharenote is a good behavioral health EHR

Pros

The platform easy to access, user-friendly and it loads quickly.

Cons

It is not easily customizable for collecting data on clients for Quality Assurance and outcome measures.

“Good Software

Pros

It is very simple to use and understand.

Cons

I would like to hav a minor feature addition, like showing which daily notes are missing.

“A - Plus Counseling Product Service Review

Pros

Sharenote software is quite user-friendly. Its menu-driven format ensures that industry-required information is easily provided to insurance providers and other stakeholders as needed. It also captures the data I need for my practice and clients. Additionally, the features are very useful for business and tax planning.

Cons

Initially, I had trouble getting things started and I still face challenges understanding several features. It would be helpful to have access to one-on-one training for those of us who struggle with technology.

“Office Manager

Pros

I like the billing feature because it makes it easier to see what is being paid and what is being denied.

Cons

The only issue I currently have with the software is that everything we bill in PIE is double-billed and no one has figured out why.

“We love ShareNote

Pros

One thing I love is that how organized the software is and I love the customer service provided by the company. They are always so helpful and informative.

Cons

I did like to see a better mobile option for ShareNote. Since most of our work is done in the field, it would be great if there were a mobile software option for staff to use while on-site.

“Sharenote Review

Pros

I find Sharenote user-friendly and easy to navigate and understand. Whenever I call, the staff is also very helpful.

Cons

The reports and other features for monitoring systems to be very limited.

“Sharenote Review

Pros

The sites functionality is the best. I also like that it offers an option for almost everything I need. I can see what the staff is doing and who is touching or changing each file. Its easy to use given the guidelines we have to follow.

Cons

I do not like having to log in again every time I open a new tab.

“Evaluation of software platform

Pros

I value the accessibility to all client and company data which gives me real-time information. I find the software easy to navigate.

Cons

For instance, we cannot import or export data between external programs like ShareNote and QuickBooks.

“Sharenote review

Pros

I generally find the software user-friendly but when there is an issue, I failed to get help.

Cons

I am frustrated with the help desk response. I cannot get the assistance I need when I require it.

“My personal sharenote experience

Pros

The sharenote software is user-friendly. If I cannot figure something out, there is always a tech person available to assist.

Cons

At this point, I cannot find anything I like least about ShareNote.

“Sharenote User

Pros

I really like the fact that it has features for generating reports.

Cons

I often find that the system gets frozen on one screen.

“Average

Pros

I wouldnt say its the best software out there but it has some features that help us a lot with our work

Cons

I have only had bad experiences with their customer support. The software can get a bit slow sometimes.

“Not Recommended

Pros

The detailed interface is excellent. But I would not recommend it.

Cons

The billing segment needs to be organized in a better way. It is not so user friendly.

“Good Software

Pros

Great experience. We have multiple features to choose from and keep adding features always.

Cons

The available options are difficult to access. I would like it if ShareNote includes a live help option.