ShareNote Reviews And Ratings

Pros

One thing I can ensure is that patient information is secure and protected from unauthorized access. Also I can access patient information from any location with an internet connection.

Cons

If my healthcare practice relies heavily on ShareNote and the system experiences a prolonged outage, it could significantly disrupt patient care and lead to negative outcomes.

Pros

It is near to impossible for me to say anything positive about this company due to my recent experience with them.

Cons

My company has used ShareNote for over 10 years. During the COVID-19 pandemic, as everything went digital, ShareNote had its chance to shine. However, due to a glitch in their system, all our notes appeared as if they were signed at midnight. This led Medicaid to assume we were fraudulent and withhold our funding. We reached out to ShareNote about the issue but we received no response. The lack of professionalism and accountability is absurd. Because of this issue, my company has gone from over 150 to just 35 and may have to file for bankruptcy and close. Behavioral and mental health facilities aren't in it for the glamour as we serve vulnerable populations because we care. Now, we might have to switch fields due to ShareNotes lack of accountability. I strongly recommend finding another system, as ShareNote could cost you everything and leave you with nothing, even when they're at fault. I do not recommend it.

Pros

It definitely makes taking notes and updating them a hundred times easier and more convenient. I would say purchasing shareNote EHR is one of the best business investments Ive made! Very impressive work.

Cons

It does take longer if I use it on my desktop device than when I use it on my mobile phone. It should be optimized on the desktop as well.

Pros

I like the overview for the billing because you can see how much has been paid and how much is remaining. A very good feature.

Cons

It keeps doubling the amount for certain payments and we are still waiting for customer support to help us with this matter.

Pros

To be honest, the software is super user-friendly and manageable. Their customer support is very admirable, they are very responsive and help solve the problem in no longer than 24 hours. ShareNote EHR also helps us keep track of performances which is very important in an organization like ours. I also love their patient portal, its very organized and easily managed.

Cons

Nothing to say here, the system is very responsive to the needs of its users. Impressive work.

Pros

I really like the ease of operation and the willingness of Sharenote to help with any problems. They always call to make sure the issue is resolved and to check if I need anything else.

Cons

I find that some screens, like the Contact Information screen, require me to save information individually and then save again when finished which can be confusing.

Pros

I find the system to be good, detailed and great for small to medium businesses. It allows me to customize my options.

Cons

I think customer service support could be improved. Additional reporting options would also be helpful.

Pros

The subject matter relates to my field of work and I need this information to stay on track with my goals. I enjoy the courses and feel that I have accomplished and retained the knowledge needed to be a better professional.

Cons

I do not enjoy the courses as much when there is no vocal sound. I prefer to engage with information that I can both hear and see.

Pros

Sharenote is very practical and simple to use, making it easier for me to manage different tasks. It does a great job handling processes, treatment planning, and managing staff, which helps everything run smoothly.

Cons

At this moment, I cannot find anything I dislike.

Pros

It is very user-friendly and easy to learn. Also, Sharenote gives me a complete set of tools, like document management, custom reports, a patient portal, scheduling, e-prescribing, electronic billing, and telehealth.

Cons

I find that the system times out too quickly and the scheduling needs updating.

Pros

I like the ease of use and user-friendly design. It is very realiable and well designed.

Cons

I would prefer the program software to go directly to ShareNote instead of the "oops" screen. Its an easy fix that should have been done a long time ago. I did also like to access physicians notes to stay updated on client progress, diagnosis and medications.

Pros

I find the reporting system easy to use. It lets me generate an Excel sheet to pivot data and the dashboard provides a solid reporting system for managers.

Cons

The software does not allow me to return to the patients chart once a note is open. I have to go back to the dashboard and start over.

Pros

The software's versatility, flexibility, and security are aspects I truly appreciate. Also, their customer support is good.

Cons

I experience issues with screens freezing, billing information not being saved and billing services being unable to release payments.

Pros

The product is easy for me to use, and the layout helps me quickly find what I need. I get notifications about updates and important details, which keeps me informed. There are very few errors, and technical issues are rare.

Cons

The only drawback I find is in the BIRP Note center. Often, when I need to go back to a previous page, it reloads as a blank page which causes the notes to disappear I selected. I then have to exit the page and come back in to select the notes again.

Pros

I like the inbuilt features they have, they are pretty sufficient. You need time to get the hang of it but once you do its pretty simple and manageable.

Cons

The format is not very user friendly from the start. It takes a lot of time and training to get used to it.

Pros

It notifies me clearly whenever someone is using the service.

Cons

The customer support to be non-existent, as they never pick up. Also, I can't use multiple screens at once, and the software crashes on its own from time to time.

Pros

This software is a definite winner for me! I love the ease of customisation and the fact that all the information is properly arranged at one place with easy access for patients. Its also secure and contact less so all the patients are really happy with it too.

Cons

There are just a few minor flaws, like some features that could definitely be improved, and the customer service could be more responsive.

Pros

I can say it with confidence that this is the best software there is in this price range. Super affordable and executive. Their customer support is, hands down ,one of the best I have ever experienced, I highly recommend!

Cons

If Im being honest, then I guess It was a little confusing at first but its all good once you get the hang of it.

Pros

It is very easy to use and train new staff. We have been able to organize our documentation through it. It creates concise reports for auditors as well.

Cons

They can remove the need for insurance eligibility checks for regular patients.

Pros

It is great and the calendar features makes it so easy to create schedules. The intuitive design did not require a lot of getting used to.

Cons

I've noticed some issues with the connectivity during telehealth appointments.