SimplePractice Reviews

Pros

Being able to customize my intake forms and send them to clients electronically for review and signatures has been really useful. The "Get Help" button has also come in handy whenever I need a quick answer while trying to figure something out.

Cons

Its layout feels somewhat confusing to me. I wish moving between the options in the left-hand menu and the other settings was more user-friendly. I often end up going in circles just trying to get to one client's document. The forms themselves are simple enough to use but finding the right path to different areas like billing versus client communication, has felt a bit like a scavenger hunt.

Pros

Switching to this platform has been something I'd recommend to other therapists who want to move to a paperless system. It's simple to use and my only real complaint is that I can't speak with someone right away when I need help.

Cons

The part I don't care for is having to send my concerns or questions through email to the help site. I'd much rather be able to talk to a real person directly.

Pros

Entering progress notes is quick and the forms and documents can be customized to fit the way I work.

Cons

I can't email clients unless I'm sending a document or form and they also can't reply to those emails.

Pros

Getting around this software feels very simple and after a little time with it, the whole system becomes quite user-friendly. I really appreciate having access to videos, articles, links and other resources that clearly walk you through whatever task you're trying to complete. I've used plenty of other platforms for video sessions and this is the only one where I haven't run into ongoing technical problems that interrupt or disrupt appointments.

Cons

Scheduling is the part that gives me the most trouble. It doesn't feel quite as user-friendly as some other tools I've worked with though I'd still say it's much better than several scheduling platforms I've used in the past. Part of the challenge seems specific to how I work since I offer both phone and video sessions which means I need to create two available appointment options for each hour instead of just one.

Pros

The platform is simple to use and I really like the reminder tools along with the other features it offers.

Cons

The ability to view tabs while keeping charts open at the same time is missing.

Pros

It was simple to enter my business and clinical information. Password resets and verification requests are handled quickly which has been really helpful. I also appreciate having tutorial videos to refer to, along with the option to schedule a more personalized call or meeting to go over the smaller details. The available templates are another big plus since I can tailor them to fit my needs and if I bring on another clinician, those can be adjusted for their workflow too.

Cons

At this point, I'm still trying to understand how everything will function in real-time. I haven't fully started using it with clients yet so I'm just hoping it feels just as manageable once I'm actively working in it.

Pros

Starting a private practice feels much more manageable with everything in one place and simple to access. I can send billing to insurance companies, accept credit card payments from clients and use the templates to put together my documents.

Cons

I do wish some of the forms were a bit more detailed, especially the release of information form.

Pros

Having my scheduling, payments and client information all in one place has made a huge difference. It keeps both my work and the business side much more organized and manageable.

Cons

The monthly subscription is the part I struggle with, especially as a new therapist who only has one client so far.

Pros

Implementation was quick and using it has been very simple. It handles every part of my practice well, from scheduling to billing and communication with clients is simple. The help desk replies fast when needed and the telehealth features are also a big plus.

Cons

I only started using this software recently so I haven't run into any downsides at this point.

Pros

The interface is user friendly. It didn't take long to learn how to use it.

Cons

The cost of using the credit card feature is still too high.

Pros

As a business owner and especially for therapists, I'd definitely recommend this product. The quality has been excellent, the software is very simple to use and the tutorial videos are genuinely helpful. Getting my account set up took little to no stress which made the whole process even better.

Cons

I'd still like to see the option for clients to view my logo when they log into the client portal since that would make the experience feel more personalized.

Pros

The simplicity of this really stands out. There are a lot of charting features built in and they make communication much easier.

Cons

The part I don't care for is the schedule. I can't add reminders to appointments and the appointment boxes are too small.

Pros

Having access to a secure Telehealth platform is a feature I really appreciate.

Cons

I would have preferred receiving fewer outreach emails from them at the beginning.

Pros

The client portal has been really useful, the scheduling setup is simple to work with and the customer service has been excellent.

Cons

I haven't noticed any issues at this point though I've only recently started using it.

Pros

Getting started with this software is very simple. It comes with plenty of self-help videos and the support staff is well trained and ready to guide you through any issues that come up. Honestly, it doesn't get much better than that.

Cons

The Android app used to have quite a few limitations but about three months ago it really improved and now it works excellently.

Pros

It has everything I need for my private practice in one place. Since I'm just starting out with my psychotherapy practice, I've really valued how convenient and simple the database is. It helped me get everything set up and start seeing clients much sooner.

Cons

My biggest frustration is with the calendar feature. Right now, each office can only be viewed separately and I'd really prefer an option to see all of my appointments without switching between "offices." For example, if I'm meeting with some clients in person and others by video chat, I want both to appear on the calendar at the same time.

Pros

Everything about this platform feels simple. I can handle my documentation, billing and claim submissions all in one place and the whole system is user-friendly and simple to navigate. The customer support area is also extremely useful and I can usually track down answers to just about any question without much trouble. After working with three other EHR systems, this has easily been the quickest one to learn.

Cons

Right now, my only real issue is the lack of user-specific customization in the layout. I'd love the ability to personalize the interface more like using my own color-coded appointments or rearranging buttons and on-screen information to better match how I work. The current setup is already user-friendly overall but having more personalization options would make it even better.

Pros

Starting out with it for my newly opened practice has been a good experience. It offers a lot of features I've really enjoyed and I appreciate how flexible it is about what you want to use or skip like credit card processing or the client portal. Being able to build my own practice documents and sync my calendar has also been really useful.

Cons

Getting comfortable with it has taken a bit of time because I wouldn't call it the most user-friendly or user-friendly platform. Anything beyond adding a client or writing a basic note took some figuring out at first. That said, I'm getting the hang of it now and overall I still think it's worth using.

Pros

Using this software has made running my practice much simpler, especially with how simple it is to use and how much flexibility it gives me to customize forms based on my practice's needs. Having everything in one portal for records, billing and payment collection has also been incredibly useful and convenient.

Cons

At first, it took a little time to figure out where some of the forms were located like the consent documents but once I found them, updating them was pretty simple.

Pros

it feels very user friendly and the layout is well organized.

Cons

The cost of the software is a bit higher than I had hoped to pay.