Last Updated

Key Takeaways

Generated from the text of customer reviews

SimplePractice provides an all-in-one EHR platform designed for mental health providers. It is widely recognized for its user-friendly interface that unifies clinical workflows. Despite some user reports of telehealth reliability issues, its strength remains in integrated scheduling. Recent mobile app updates have improved remote workflow efficiency for providers. The vendor is also rolling out Care Aide, a new AI-powered clinical support feature for eligible users.

Our Verdict

SimplePractice stands out as a premier solution for solo practitioners and small to mid-sized mental health practices. Its pricing positions it as a premium investment, which is validated for providers requiring deeply integrated operations. We recommend it for behavioral health practitioners who prioritize a streamlined and efficient workflow over extensive customization.

SimplePractice Specifications

  • Appointment Scheduling Widget
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

SimplePractice Features

Telehealth

SimplePractice's telehealth feature provides a HIPAA-compliant platform for practitioners to conduct secure video visits with clients from any device. The integrated video conferencing allows for real-time appointments that include capabilities like screen sharing, file sharing, and a virtual whiteboard. Practitioners can easily admit clients from a telehealth waiting room when they are ready to start their session, improving overall workflow efficiency. It also includes built-in session timers and blurred background options for added privacy, helping improve virtual care management.

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Billing

The application offers managed billing services to stay on top of insurance processes. It makes it easy for clients to pay their bills through the portal using credit, debit, FSA, and HSA cards. They can add a new card or update existing payment methods within the software. Practitioners can also send digital invoices, statements, superbills, and CMS-1500 forms directly through the platform. Overall, SimplePractice is a great tool for managing your private practice’s billing needs with its secure filing capabilities and helpful features.

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Insurance Claims

SimplePractice lets you file primary and secondary claims quickly and securely. Claims are automatically populated with client and session details, saving time during submission, while built-in eligibility checks help verify insurance coverage before appointments. Additionally, you can track claim statuses, receive Electronic Remittance Advice (ERAs), and manage billing more efficiently. The system also provides options for superbill templates, billing statement preferences, and delayed document delivery, helping practices simplify their insurance workflows.

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Client Portal

The client portal is a secure platform that offers customers access to their billing data, medical history, and lab results. It provides a range of functionalities, such as online appointment scheduling, messaging, and video conferencing with service providers. Additionally, this functionality enables users to stay connected with their service providers in real-time, enhancing communication between the two parties.

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Scheduling

The software gives you full control over your schedule with easy-to-use calendar management tools. Clients can easily view availability and directly book appointments. Moreover, clients can self-schedule sessions online, ensuring around-the-clock access to your solo or group practice. The software also offers customizable reminder settings to prevent missed appointments, allowing you to tailor the timing, frequency, and delivery method of reminders to suit each client’s preference.

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EHR Mobile App

SimplePractice provides a dedicated mobile app that enables clinicians to manage their practice from anywhere. Through the app, providers can handle scheduling, clinical notes, secure messaging, and client management directly from their mobile devices. Clinicians can also create invoices, collect payments, send intake forms, manage histories, and access appointment details on the go, improving remote access.

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Pros And Cons of SimplePractice

Pros

  • Automatic appointment reminders help reduce no-shows

  • Facilitates coordinated team-based client care with shared calendars

  • Automates repetitive administrative tasks to save time

  • Integrated payment processing allows convenient credit card payments from clients

  • Responsive customer support team

Cons

  • Limited customization options for a few advanced features

  • The treatment plan update process can feel unintuitive

  • The telehealth workflow can be a bit cumbersome for recurring appointments

SimplePractice Pricing

Starter

Essential

Plus

  • Unlimited clients

  • Paperless intakes

  • Client Portal

  • Progress notes

  • Diagnosis and treatment plans

  • Integrated measurement-based care

  • Automated invoicing and billing

  • Credit card processing

  • Live customer support

  • Mobile app

  • Everything in Starter, plus:

  • Customizable notes and assessments

  • Appointment reminders

  • Online appointment requests

  • Secure client messaging

  • Monarch directory

  • Professional website

  • Analytics dashboard

  • Snippets

  • Everything in Essential, plus:

  • Calendar sync

  • Appointment request widget

  • Advanced calendar filters

  • Client waitlist

  • Add team members

  • Add practice managers ($39/month/manager)

  • Add clinicians ($69-74/month/clinician)

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

SimplePractice Reviews

Total 332 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

25%

3

Stars

14%

2

Stars

3%

1

Stars

8%

Share your experience

A

Anonymous

Mental Health Care, 1-10 employees

More than a year

5.0
June 2026

simple virtual assistant

Pros

I really appreciate how simple it is to use with one provider and a built in virtual assistant. It makes it much easier to communicate with my patients while also coordinating with my assistant.

Cons

The messaging experience needs a little improvement depending on screen size. I'd also like it to work more reliably on Safari with MacBooks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

CA

Chelsea Arrington

Mental Health Care, 1-10 employees

More than a year

4.0
May 2026

great UI

Pros

The user interface is excellent ... everything feels simple and pretty simple. It's also well integrated with payment processing so handling bookings and appointments runs smoothly and day to day management is easy.

Cons

Pricing is on the high side for small practices that only have one person or a small team. A couple of features also seem aimed more at larger groups, prescribing workflows, etc. so they weren't really fully used in my setup.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

5

Functionality

5

MR

Meredith Reuter

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
April 2026

perfect appointment management

Pros

Overall, it's a really solid EMR. The calendar layout is something I genuinely appreciate and scheduling appointments feels extremely simple. The telehealth interface stands out as especially good and clients consistently seem happy with it most report no problems jumping into telehealth. Reminders also get positive feedback and online payments are just as painless to handle, too.

Cons

The one area that still needs improvement is updating treatment plans. To make changes, you have to open the previous plan and edit directly within it which took me a while to figure out. It feels like there should be a clearer, more direct and more clinically helpful way to update plans without all that extra back and forth.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Frequently Asked Questions

Who are the main users of SimplePractice EHR?

The main users of Simple Practice EHR software include psychologists, substance-abuse counselors, therapists, social workers, speech-language therapists, counselors, occupational therapists, dietitians, and physical therapists.

What are the main features of SimplePractice software?

The main features of SimplePractice software include telehealth, insurance claim filing, billing process payments, credit card processing, client portal website, customizable treatment plan templates, and appointment scheduling. It also offers tools to track appointment request details and local insurance payer requirements.

What level of support does SimplePractice software provide?

SimplePractice software offers amazing customer service with email, help desk, FAQs/forums, knowledge base, phone support, and chat support options to help users in their private practice journey.

Is SimplePractice software cloud-based?

Yes, SimplePractice is a cloud-based software.

Does SimplePractice support mobile devices?

Yes, SimplePractice supports mobile devices.

How much does Simple Practice charge for billing?

The software’s billing features are included with all the monthly cost of Simple Practice subscription plans. There are no additional charges for using the built-in billing functionalities for sending invoices, tracking payments, and managing insurance claims.

How much is Simple Practice?

The simple practice cost per month varies depending on the chosen plan, ranging from affordable plans for solo practitioners to scalable solutions for larger teams.

Is Simple Practice free?

No, the software doesn’t offer a free plan but comes with a 30-day free trial.

What other apps does Simple Practice integrate with?

The software offers integration with Google, Smartlink Health, Google Calendar, Microsoft Outlook, and, iCal.

How much does Simple Practice cost?

Simplepractice offers three pricing plans for solo practices, with the SimplePractice monthly fee starting at $49/month for the Starter plan, Essential at $79/month, and Plus at $99/month. Users can also add ePrescribe to any plan for $49/month/clinician, plus a one-time setup fee of $89. A 30-day free trial is also available with no setup fees, and may involve optional add-ons, usage-based fees, and a $20 annual CPT® code fee per clinician. Get customized SimplePractice price.