Last Updated
Key Takeaways
Generated from the text of customer reviews
SimplePractice is an EHR platform for health and wellness professionals. It is particularly used by solo practitioners and group practice teams in mental and behavioral health specialties. Users often praise it easy-to-use scheduling and notes though some report missing treatment plans. The platform has recently released Care Aide add-on for intake summaries, session preparation, client summaries, and treatment plan drafts.
Our Verdict
SimplePractice suits solo practitioners and small to mid-sized mental health practices. Its pricing may be easier to justify for providers who rely on it daily for clinical and administrative work. We recommend it for mental health practices with regular caseloads that prioritize ease of use in daily practice management.
Overall Rating
Based on 1378 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
6%
Negative
2%
Starting Price
$49
per month
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SimplePractice Specifications
- Appointment Management/Scheduling
- E-prescriptions
- Client Portal
- Customizable Forms/Reports
What Is SimplePractice?
SimplePractice is an EHR platform for health and wellness professionals, with a focus on mental and behavioral health practices. The platform brings scheduling, clinical documentation, billing, and telehealth into a HIPAA-compliant system. Practitioners can manage appointments, write progress notes, conduct video sessions, and submit insurance claims. It offers a dedicated 'Client Portal' that lets patients complete intake forms, request appointments, and view or pay billing documents. This can help users spend less time handling routine administrative tasks between sessions.
What Is SimplePractice Best For?
One of the standout features of SimplePractice is an integrated ‘Website Builder’. It lets practitioners create and edit a practice website directly within their EHR account, using a layout that adjusts to desktop and mobile screens. It can pull practice details from account settings and provides a default domain, helping practitioners establish an online presence without a separate website editor.
How Much Does SimplePractice Cost?
SimplePractice pricing starts at $49/month for its Starter plan. This plan includes Core features such as unlimited clients, basic diagnostic and treatment plans, integrated measurement-based care, online appointment requests, and more. The platform offers separate plans for solo practices and group practices such as:
Solo Practice:
- Essential: $79/month
- Plus: $99/month (plus $74/additional clinician)
Group Practice:
Plus: $173/month for two clinicians, with $99/month for the first clinician and $74/month for the second
The vendor offers a 30-day free trial as well.
Below is a brief breakdown of additional costs to help practices understand what to expect beyond base pricing.
- ePrescribe Setup: $89/clinician
- Practice Managers: $39/month/person
- Group Telehealth Appointments (Essential): $20/month/clinician
- Care Aide Account Owner: $59/month/clinician
- Care Aide Additional Clinicians: $49/clinician/month
- Note Taker: $35/month/clinician
- ePrescribe: $49/month/clinician
- Insurance Essentials Claims: $0.33 to $0.39/claim
- Insurance Navigator Claims: $1.49 to $1.79/claim
- Manual Insurance Status Checks: $0.15/check
- Payment Processing: 3.15% + $0.30/transaction
- AMA CPT Code Fee: $20/year/clinician
Users have mixed views on SimplePractice’s pricing. Some reviewers consider the monthly cost reasonable for the services included. Others mention recent price increases or say per-clinician fees make adding staff difficult.
Disclaimer: The pricing is subject to change.
SimplePractice Integrations
SimplePractice software supports integration with several third-party systems such as:
- iCal
- Microsoft Outlook
- Microsoft 365 software
- Google Calendar
- Smartlink Health
How Does SimplePractice Work?
Log in to your account, then follow these steps to manage client care and practice administration:
- Manage your practice from the web app or SimplePractice for Clinicians mobile app
- Schedule appointments and create new client profiles
- Complete documentation like intake forms, assessments, and notes
- Perform telehealth visits using built-in video conferencing tools
- Generate invoices automatically and notify clients by email or through the ‘Client Portal’
- Accept online payments through the secure Client Portal after setting up ‘Online Payments’
- Communicate with clients through the portal’s Secure Messaging and file-sharing tools when activated
- Create and update treatment plans, then review client progress through measurement-based care
- Submit electronic insurance claims to supported payers through SimplePractice's clearinghouse, after completing any required payer enrollment
- Access the Analytics dashboard and reports on practice finances and productivity to assess performance
Who Is SimplePractice For?
SimplePractice serves solo and group practices in behavioral health and health and wellness, such as:
- Mental health professionals
- Speech-language pathologists
- Physical therapists
- Chiropractors
- Social workers
- Occupational therapists
- Substance use counselors
SimplePractice Use Cases
Based on our analysis of SimplePractice features and user feedback, here are several scenarios where the software tends to be a good fit for practices.
Small / Solo Private Practices Needing Low Setup Overhead
SimplePractice can suit solo clinicians and small practices moving from paper forms to digital intake. It provides prebuilt intake and documentation templates that practitioners can select and adjust for their practice. Clients can complete the assigned intake forms through the Client Portal before their first session. Users also highlight the Client Portal’s ease of use and the ability to store, create, and send documents.
Clinics Wanting Shared Workflows And Team Collaboration
Clinics can use SimplePractice to handle bookings for several providers. Its shared calendar and role-based permissions support appointment scheduling and control access to appointment details. This enables practice schedulers to create and edit appointments across the facility and check occupied time slots before arranging new bookings.
Practices Needing Insurance And Billing Support
SimplePractice can suit practices that need to handle insurance claims alongside client payment collection. Its billing tools let staff check claim statuses, correct and resubmit rejected claims, filter unpaid client invoices, and set up automatic invoice delivery. Reviewers mention that claim filing and resubmission are straightforward once insurance billing is set up.
Insurance-Based Group Practices Adding Telehealth As A Permanent Service
Billing for both office visits and telehealth sessions requires practices to apply the appropriate location details and payer rules. SimplePractice supports both appointment types and lets staff assign place-of-service codes and modifiers before submitting claims. Practices can configure these billing details for virtual visits, then check them against each payer’s requirements.
SimplePractice User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
|---|---|
Ease of Use / User-Friendliness / Onboarding | Telehealth / Connectivity / Reliability |
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Users consistently praise SimplePractice for being intuitive, straightforward, and easy to navigate. Many highlight quick onboarding, clear layout, and helpful templates. Reviewers frequently note that the system saves time and requires little training. | Users share mixed experiences with telehealth reliability. Some report video disruptions and connection problems during sessions, but others describe reliable calls. |
Integrated Features (Scheduling, Notes, Billing, Telehealth In One Platform) | Customization / Reports / Calendar Sync / Insurance Workflows |
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|
The platform’s all-in-one approach is often highlighted as a major strength. Users value the combination of scheduling, billing, telehealth, and client portal features in one system, reducing the need for multiple platforms. | Users often request more customization options for reports, calendar views, and form building. Complaints include limited reporting capabilities, insurance workflow inefficiencies, and a lack of flexibility in tailoring the system to practice needs. |
Templates And Documentation Tools | Customer Support And Onboarding |
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Treatment plan and progress note templates, as well as customizable intake forms, are praised for saving time and supporting documentation needs. | Many reviewers describe customer support as slow, and at times unhelpful, or difficult to reach. Frequent complaints include lack of phone support, delayed email responses, and unresolved tickets. Some also highlight frustrations with onboarding processes like migration, data import, and calendar syncing. Positive experiences do exist but are less common. |
Is SimplePractice Right For You?
SimplePractice may suit practices expanding from a solo setup to a group practice. Its shared calendars and role-based access help coordinate clinical and administrative staff as the team grows.
In terms of security and data protection, the platform is HIPAA-compliant, HITRUST-certified, and PCI DSS-compliant. It encrypts data at rest and in transit and supports two-factor authentication for account access.
A relevant 2026 Medicare change concerns virtual group care. CMS added multiple-family group psychotherapy to its Medicare telehealth services list, subject to applicable coverage and billing requirements. The software supports group telehealth sessions with up to 15 clients, alongside scheduling, individual progress notes, and billing documents. These tools support session administration and documentation, but clinicians must still check Medicare’s requirements for the service billed.
Still unsure whether the software fits your practice? Contact us at (661) 384-7070 for further guidance.
SimplePractice Features
Telehealth
SimplePractice provides a HIPAA-compliant platform for practitioners to conduct secure video visits with clients using supported computers or mobile devices. The integrated video conferencing supports group sessions with up to 15 clients, screen sharing, secure chat, and a digital whiteboard. Practitioners can admit clients from a telehealth waiting room when they are ready to start their session. It also provides a built-in session timer and tools such as blurred backgrounds, though some functions differ between browser and mobile versions.
Billing
The platform provides tools for creating billing documents and collecting client payments. SimplePractice lets clients pay through the portal using supported credit, debit, FSA, and HSA cards after online payments are configured. They can add a new card and change their default card, but cannot edit or remove cards already on file. Practitioners can also create digital invoices, statements, and superbills and configure automatic document delivery.
Insurance Claims
SimplePractice enables practitioners to file primary and secondary claims electronically. Claims can populate with saved client and appointment details for review before submission, and insurance status checks can help staff review coverage information. Practitioners can also track claim statuses, correct rejected claims, and enroll to receive Electronic Remittance Advice (ERA) reports. The system provides claim settings for billing information, service locations, and applicable modifiers.
Client Portal
This feature gives clients access to documents and billing records shared by their practitioner. SimplePractice supports completing assigned forms, requesting appointments for practitioner approval, and exchanging Secure Messages when activated by the practice. Online payments are available once the practitioner sets up payment processing and grants billing access.
Scheduling
The software provides calendar tools for managing appointments and clinician availability. It lets clients view available times and submit appointment requests for practitioners to approve or decline. Practices can also send automated reminders by email, text, or voice message through SimplePractice. Reminder lead times are set practice-wide at 24, 36, 48, or 72 hours before appointments.
EHR Mobile App
SimplePractice provides a dedicated mobile app that lets clinicians manage practice tasks on supported iOS and Android devices. Providers can handle scheduling, clinical notes, Secure Messaging, and client profiles directly from mobile devices. The app also supports invoice management, payment collection, intake-document sharing, and access to appointment details, with available functions varying by mobile platform.
Pros And Cons of SimplePractice
Pros
Sends automatic reminders before scheduled appointments
Supports staff coordination through shared calendars
Saves time through automated invoice delivery
Simplifies client payments through integrated card processing
Supports documentation with ready-made note templates
Cons
Provides limited reporting options for some practices
Makes portal scheduling cumbersome for some user
Leaves card edits and removal to practitioners
SimplePractice Pricing
Starter | Essential | Plus | Plus (Group Practice) |
|---|---|---|---|
$49 per month | $79 per month | $99 per month | $173 per month for two clinicians |
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Disclaimer: The pricing details were last updated on Sep 29, 2026 from the vendor's website. Please contact us for a tailored pricing list.
SimplePractice Reviews
Total 1378 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars25%
3
Stars5%
2
Stars1%
1
Stars2%
Share your experience
Mental Health Care, 51-100 employees
Less than a year
“Simple for sending claims”
Pros
Sending claims to insurance companies is very simple and billing clients for their portion is just as convenient. Another feature I really appreciate is that EOB payments are applied automatically to the claims that were submitted.
Cons
Inquiry process when a client email address is already connected to a contact is frustrating. If a parent has already used that email, they can't submit another inquiry for a different child.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Cuts down on admin work”
Pros
A few of the newer features have really cut down the amount of administrative work I have to do. Getting that time back has been such a relief.
Cons
Pricing is the part that holds it back. Most of the features I really value come as add-ons and that makes it tempting to look at other companies.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“simple virtual assistant”
Pros
I really appreciate how simple it is to use with one provider and a built in virtual assistant. It makes it much easier to communicate with my patients while also coordinating with my assistant.
Cons
The messaging experience needs a little improvement depending on screen size. I'd also like it to work more reliably on Safari with MacBooks.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Frequently Asked Questions
How are client card payments sent to a practice bank account?
SimplePractice processes card payments through Online Payments, which uses Stripe. Payouts go to the bank account linked to the payment account. Insurance payments come directly from the payer.
Is SimplePractice HIPAA-compliant?
Yes, the platform is HIPAA-compliant and HITRUST-certified. Practices remain responsible for protecting client records and meeting their own privacy obligations.
Can insurance claims be submitted through SimplePractice?
Yes, electronic claims can be submitted to connected payers after the required payer enrollment is complete. The payer sends any payment directly to the practice.
How do clients join a SimplePractice telehealth appointment?
Clients can join through the appointment link in an email reminder or the Client Portal. On a computer, the session opens in a supported browser. On supported mobile devices, clients use the Telehealth by SimplePractice app or join directly through the Client Portal app.
What are some alternatives to SimplePractice?
Several alternatives to SimplePractice are available to explore, such as TherapyNotes, TheraNest, CounSol.com, and Tebra. Their specialties differ, so compare them by practice type, billing needs, documentation, telehealth, and cost.
What billing tools does SimplePractice provide?
The software provides tools for invoices, statements, superbills, client payments, electronic insurance claims, and billing reports. Practices can also configure automatic billing-document delivery and AutoPay.
SimplePractice handle all billing tasks for practice?
No, it has tools for invoices, client payments, and insurance claims, but it does not manage all billing for the practice. Insurance companies pay the practice directly, and the practice follows up on claim issues.
How long does it take to receive payments through SimplePractice?
It takes around seven days to receive the first payout through a new Online Payments account. U.S. accounts can then follow a daily, weekly, or monthly payout schedule. Bank processing times may affect when funds become available.
Does SimplePractice offer a mobile app?
Yes, SimplePractice provides a clinician app for supported iOS and Android devices. Separate Client Portal and telehealth apps are also available.
Does Simple Practice Offer a free plan?
No, it does not have a free plan. A 30-day free trial is available.