SimplePractice Reviews

“perfect tool for my work

Pros

For practices like mine that bill traditional insurance carriers, this works wonderfully. I also find the user experience for clients and clinicians to be excellent.

Cons

I feel the reporting features are weaker than what I've seen in other therapy-focused EHRs and I can't pull reports for amounts owed by companies when we're using non-traditional insurance plans, which is a real limitation.

“best for insurance but reports are weak

Pros

I find it really interactive, with a simple layout, dependable telehealth and billing features, plus helpful automation that speeds up workflows and it's genuinely a time-saver that reduces administrative tasks.

Cons

In my experience, it can feel limited around customization and reporting and it lacks full API integrations. Occasionally it's unstable or some client-portal features are missing and support is mostly handled via email or chat.

“easy to use but has limits

Pros

As a clinician, I found this EMR much more affordable than many alternatives. I could easily schedule appointments and use the patient portal and real customer support helped whenever I had questions.

Cons

Early in my practice I struggled with building templates and I couldn't set up temporary accounts for students who needed supervised access during their graduate training.

“Good price but lacks full support

Pros

im impressed by how easy it is to use. It gives me everything I require as a medical provider: templates I can tailor, the option to enter multiple codes, integrated billing, analytics, secure messaging and questionnaires that I can schedule to send to patients before each appointment.

Cons

However, the cost has risen over time which I partially accept since new capabilities have been added, still, as a solo practitioner I find that most of the extra features they keep introducing are unnecessary for my practice.

“Useful tools but too pricey

Pros

I really appreciate how flexible the system is and it lets me handle nearly every part of my private practice's workload from a single app. Being able to file claims, track the status of those claims and let patients pay directly through the platform has been terrific for keeping things aligned.

Cons

the cost is what would make me walk away. I'm currently moving to another EHR because the price keeps creeping up so frequently. I've had this one for less than a year and already seen two separate price hikes. On top of that, charging per claim after all the increases has driven my monthly bill way higher. Altogether, it just adds up to more than I can justify.

“Cost keeps going up too fast

Pros

When someone asks me what I appreciate most about it, I usually point to how it serves as a true one-stop shop for managing appointments, which makes running my day-to-day much simpler and offers excellent value for the cost. As a brand-new practice owner, it also allowed me to set up a polished website and gave me access to formal training resources about the platform, plus a growing set of impressive tools they're continually introducing to help me organize and streamline my practice even further.

Cons

I have to admit what bugs me the most is having to get used to a chatbot for technical support, while the bot has generally been accurate and helpful, adapting to that automated route has been a bit of an adjustment. When I did need to speak directly with a staff member, though, they were courteous and professional and resolved my referral problem quickly and without any issue which reassured me that human support is available if the bot can't fully address an issue.

“hard to use for family doctors

Pros

As a clinician, I find the Wiley Treatment Planner really helps me integrate evidence-based goals and interventions into my practice.

Cons

I do think the price is somewhat high, especially since many other platforms offer comparable features such as templated notes and built-in scheduling.

“too simple for a real office

Pros

I liked how it was aligned and interactive, which made keeping notes and applying updates simple and hassle-free.

Cons

Although it generally fulfilled my requirements, I struggled with the fact that the fees were higher than many alternatives and the price seemed to increase fairly often which was frustrating.

“good to look at only

Pros

I was really drawn to how it looked and honestly that's practically the only thing I liked about it. The cost was pretty much in line with what other options were charging.

Cons

The customer support was really lacking. I couldn't tailor it to my own specific needs either. Using it felt more complicated than it should have been. I wouldn't suggest this product to others.

“great for therapy notes

Pros

We use it for our outpatient clients. It's really easy to use and to finish therapy notes. The customer support team responds to tickets promptly.

Cons

I'd like an option to apply payments like grant funds, directly to a client's account when they're on a financial assistance plan automatically.

“Worst support ever!

Pros

Honestly, there was virtually nothing about this platform that I liked. At first I assumed the interface looked more user-friendly but once I began using it, it became obvious that it wasn't interactive at all.

Cons

I've tried contacting SimplePractice support multiple times without any success. I had a session set for 10:30 AM and nobody joined, and I haven't heard a single update from them. For a service that clinicians depend on to manage their practices, this lack of communication is completely unacceptable.

“Easy & helpful, but costly

Pros

the interface is very interactive and setting up appointments felt simple. I also appreciated being able to send notifications directly to my clients.

Cons

For small practices it felt fairly pricey and I ran into occasional bugs that were irritating, though they did get resolved in time.

“it works but keeps costing more

Pros

I find the user interface and third-party integrations really well done. It's easy to use, links up with my Google Calendar and even allows me to schedule video sessions.

Cons

Over the years I've observed their pricing steadily rise and the calendar syncing feature I was most eager for is unfortunately gated behind the more expensive subscription plan.

“perfect for private practice

Pros

It is incredibly user-friendly and great for taking notes and communicating with clients, it really helped me launch my private practice smoothly, provides every necessary form and even handles my billing. I consider it an excellent product.

Cons

I do find that sometimes it takes a while to reach a real person when I need help, I'm a bit old-fashioned and prefer speaking live with someone face-to-face or on the phone when I'm stuck.

“Cheap but support is awful

Pros

I'd say it's relatively simple to use and reasonably inexpensive for a sole practitioner, to be honest, that's basically the only positive point I can offer about it.

Cons

Their customer support was awful for me. I spent time chatting with automated bots that repeatedly failed to understand my questions, and when I finally got transferred to a specialist they claimed the issue had been resolved even though it clearly wasn't. It was almost impossible to reach a real person by phone unless you pay extra for premium support, which feels like a paywall for basic help. After three hours of back-and-forth the problem remained unsolved and I never received the promised callback.

“simple and clear scheduling

Pros

I am really pleased with how simple scheduling an appointment is. When I pick a day it shows every available time slot I can pick from, which makes choosing simple. The whole process moves quickly and feels easy so it never gets overwhelming. I also appreciate being able to see all my scheduled appointments and every invoice I've paid or still need to pay.

Cons

Occasionally I have trouble signing in with my Gmail account, instead of logging me in when I click it, the button opens an email draft to send.

“best for telehealth sessions

Pros

telehealth tools are simple for both clinician and client and experience very few streaming problems.

Cons

Finding business items like forms and documents is really hard for me. Sometimes the billing is incorrect and I can't edit it.

“Usable until account shut down

Pros

I like the simple layout and usability.

Cons

Without any warning they terminated my account and refused a refund.

“All tools in one place

Pros

I'm using a single cloud platform that keeps a lot of the tools I need together in one spot. Being able to create and schedule clients and store their notes inside this system is essential for my workflow. It also functions reliably across various devices and helps me keep my work organized.

Cons

I ran into a few hiccups while trying to move our client data from the existing instance into a new instance we were setting up, which slowed the transfer process.

“Good support but unstable product

Pros

I've found that SP is backed by strong support. When I need technical or other product help, customer service responds quickly and focuses on practical, solution-driven answers. I also rely on numerous self-help resources like articles and tutorial videos. On top of that, SP comes with a wide range of capabilities and I appreciate that it includes options to submit insurance claims.

Cons

the telehealth component feels unstable and frequently unreliable which is frustrating. I also think the pricing is high and they recently raised the monthly subscription costs. To get features like calendar synchronization I had to move to their top-tier plan, which seems excessive. There's no autosave, so I find myself constantly hitting save or risking losing progress notes. I miss a split-screen video with a note-typing area that other EHRs offer, and calendar sync is limited. They even charge extra to use CPT codes.

“Simple billing tracking

Pros

love how simple it is to monitor billing and analytics details, the features are simple and make reviewing the information quick and painless.

Cons

The appointment color coding is frustrating because several of the shades are too similar and make scheduling confusing, I feel some of the colors should be altered so they're more distinguishable. I also dislike that the autopay setting gets turned off whenever insurance providers finalize claims and update a client's responsibility.

“very efficient tool!

Pros

One thing I like is having HIPAA-compliant functionality all in one place, letting me save patient contact details, insurance information, billing notes and similar records.

Cons

I get frustrated by how many clicks are required sometimes, a pre-saved note I could tweak within the current session would save time and the price is also a concern.

“Easy to Use but Mobile App Could Be Better

Pros

The software is really user-friendly, and I didn't need much training to get started.

Cons

The mobile app could use some improvements and it's not as smooth as the desktop version.

“Limited customization options

Pros

I really appreciate the simplicity of documenting with just a few steps. The training for our staff was simple and easy to grasp.

Cons

I was not pleased with the absence of tabs for more client details. It would have been better if they connected with labs for urine analysis.

“Full of amazingg features

Pros

It easily brings all my schedules together and offers many different features. They've also been around for a long time.

Cons

The pricing isn't favorable. At times, I contemplate switching to another EHR to cut costs.

“Room for growth

Pros

I am loving the telemedicine virtual visits!

Cons

My experience with reporting on Simple Practice was dreadful. The pre-built reports don't meet my needs, and they restrict users from making custom reports.

“Helpful features

Pros

The automatic appointment reminders and the ability to store client consent data are very helpful features for me. They make it so much easier to stay organized and ensure that all the necessary information is readily accessible.

Cons

Telehealth service on Simple Practice is unreliable and often fails to function.

“Made my counseling practice easy to manage

Pros

The scheduling and billing features are fantastic. They've really streamlined my workflow.

Cons

I find the mobile app confusing to use and lacking some features.

“The best, easy solution

Pros

It is clearly organized with well-defined and comprehensive features that cover all aspects of my practice.

Cons

I wish there were more video simulations and role-play training scenarios available.

“Overpriced and complicated

Pros

The features offered by SimplePractice sound great in theory. I can schedule patient appointments, manage medical records, and handle billing all in one place.

Cons

I struggled with Simple Practice for years. Billing was consistently erroneous and costly for a certain number of claims. Managing patients with multiple coverages was challenging. The invoicing feature was unusable due to billing inaccuracies. Document and form handling was overly complex. The only feature that worked well was scheduling. Eventually, I switched to a much easier software solution.

“Budget-friendly price

Pros

I am spending significantly less on this software compared to a similar product I used before. It is user-friendly and the customer support team is very responsive.

Cons

The current system lacks user-friendly features, hindering a smooth document submission process.

“Feature-rich

Pros

SimplePractice offers alot of features for storing data and managing my practice efficiently.

Cons

As my practice grows to include more therapists, the cost becomes prohibitive.

“Why I recommend SimplePractice

Pros

I appreciate SimplePractice's ease of use and how quickly I was able to learn the system. Getting familiar with its many tools was crucial, and it required no professional training or investment.

Cons

Simple Practice is not the easiest system to use, but once I get the hang of it, it becomes more manageable.

“SimplePractice: Your mobile assistant

Pros

What I love most about SimplePractice is how easy it is to book and change appointments with clients, process payments, and even assess and plan projects or tasks. It's like having an assistant everywhere, especially with the ability to use it on your phone.

Cons

There's nothing I particularly dislike about Simple Practice, except perhaps for the slightly high price, though it's justified.

“Great for new private practices

Pros

It is incredibly easy for me to streamline the patient billing process, especially when it comes to handling insurance.

Cons

I do not have any significant complaints at this point, as my experience with the software is limited.

“A great tool for provider communication

Pros

The telemedicine appointments have been of good quality, and it's convenient for storing/completing documents, checking upcoming appointments, and messaging with my provider.

Cons

I wish there was an option to receive text notifications when my provider messages me on Simple Practice. I often miss messages because I don't know when they arrive.

“The effective choice

Pros

The easy- to-use interface makes it very simple to use. Also, it provides me with a set of integrated features that simplify administrative tasks, improve clinical workflows, and enhance patient care.

Cons

The learning curve is tough, but the support available makes it easier.

“Easy appointment & billing management

Pros

Reviewing, scheduling, booking appointments, and handling billing are all very easy for me. The reminders are also extremely helpful in keeping everything on track.

Cons

Sometimes, I experience a small delay in communication when using the app.

“Good, yet needs work

Pros

It seamlessly manages and books appointments for my clients, making the process smooth and efficient.

Cons

I find Simple Practice's interface to be confusing, making tasks more difficult than they need to be.

“Easy to use

Pros

Ordering products online or by phone is incredibly simple and convenient for me.

Cons

There isn't much variety to choose from within the platform.

“Excellent choice for new clinicians

Pros

I love how simple and user-friendly SimplePractice is, especially for new mental health professionals adjusting to the business side of mental health services.

Cons

I find billing to be tricky, especially as a beginner not familiar with the process. The reminders can feel overwhelming, and I think a more organized structure would be helpful.

“User-friendly software

Pros

The software is really easy to use, and finding my way around its features is simple.

Cons

The cost is slightly higher compared to similar products.

“Outstanding therapy management

Pros

SimplePractice has been an incredible tool for our team as we venture into human therapy alongside our animal therapy.

Cons

I do not have many dislikes about Simple Practice. It has proven to be incredibly valuable to our team.

“User Friendly EMR

Pros

It's user-friendly, easy to use, and a simplified program.

Cons

CAN'T think of any cons; Simple Practice has been excellent for me.

“Great for scheduling and communicating

Pros

SimplePractice integrates the calendar with Google Calendar and provides appointment reminders, leaving little to be desired.

Cons

Dealing with customer support is frustrating due to long response times.

“Electronic Health Recorda

Pros

The platform is ease of use is consistent throughout it is very intuitive.

Cons

Issues with connections and customer support are noticeable.

“Un avis sur SimplePractice

Pros

SimplePractice, as its name suggests, is incredibly simple. It helps me plan effectively and ensures I don't miss any appointments.

Cons

For my purposes, Simple Practice doesn't have any drawbacks.

“How about practicing with SimplePractice

Pros

Their interface is intuitive and easy for users to learn and use. Because of this, its implementation is relatively simple for any company.

Cons

I feel that there are some basic functions missing, and if they were more affordable, it would be much better.

“Simple practice has been an efficient EHR

Pros

Its simple to use with a straightforward calendar. The videos are HIPAA compliant which therapists prefer. Having everything in one place notes charts intake forms assessments insurance codes and superbills is great.

Cons

Occasionally I encounter issues with the video function often requiring cache clearance. Moreover clients sometimes fail to receive the video link.

“A comprehensive and powerful tool.

Pros

Im pleased that all the functions and features are clearly laid out and easy to understand. It didnt take me hours to figure out how to use the platform which was a relief.

Cons

I desire better platform customization options. Currently there are limitations regarding form and template customization.