SimplePractice Reviews

“perfect tool for my work

Pros

For practices like mine that bill traditional insurance carriers, this works wonderfully. I also find the user experience for clients and clinicians to be excellent.

Cons

I feel the reporting features are weaker than what I've seen in other therapy-focused EHRs and I can't pull reports for amounts owed by companies when we're using non-traditional insurance plans, which is a real limitation.

“best for insurance but reports are weak

Pros

I find it really interactive, with a simple layout, dependable telehealth and billing features, plus helpful automation that speeds up workflows and it's genuinely a time-saver that reduces administrative tasks.

Cons

In my experience, it can feel limited around customization and reporting and it lacks full API integrations. Occasionally it's unstable or some client-portal features are missing and support is mostly handled via email or chat.

“easy to use but has limits

Pros

As a clinician, I found this EMR much more affordable than many alternatives. I could easily schedule appointments and use the patient portal and real customer support helped whenever I had questions.

Cons

Early in my practice I struggled with building templates and I couldn't set up temporary accounts for students who needed supervised access during their graduate training.

“Good price but lacks full support

Pros

im impressed by how easy it is to use. It gives me everything I require as a medical provider: templates I can tailor, the option to enter multiple codes, integrated billing, analytics, secure messaging and questionnaires that I can schedule to send to patients before each appointment.

Cons

However, the cost has risen over time which I partially accept since new capabilities have been added, still, as a solo practitioner I find that most of the extra features they keep introducing are unnecessary for my practice.

“Useful tools but too pricey

Pros

I really appreciate how flexible the system is and it lets me handle nearly every part of my private practice's workload from a single app. Being able to file claims, track the status of those claims and let patients pay directly through the platform has been terrific for keeping things aligned.

Cons

the cost is what would make me walk away. I'm currently moving to another EHR because the price keeps creeping up so frequently. I've had this one for less than a year and already seen two separate price hikes. On top of that, charging per claim after all the increases has driven my monthly bill way higher. Altogether, it just adds up to more than I can justify.

“Cost keeps going up too fast

Pros

When someone asks me what I appreciate most about it, I usually point to how it serves as a true one-stop shop for managing appointments, which makes running my day-to-day much simpler and offers excellent value for the cost. As a brand-new practice owner, it also allowed me to set up a polished website and gave me access to formal training resources about the platform, plus a growing set of impressive tools they're continually introducing to help me organize and streamline my practice even further.

Cons

I have to admit what bugs me the most is having to get used to a chatbot for technical support, while the bot has generally been accurate and helpful, adapting to that automated route has been a bit of an adjustment. When I did need to speak directly with a staff member, though, they were courteous and professional and resolved my referral problem quickly and without any issue which reassured me that human support is available if the bot can't fully address an issue.

“hard to use for family doctors

Pros

As a clinician, I find the Wiley Treatment Planner really helps me integrate evidence-based goals and interventions into my practice.

Cons

I do think the price is somewhat high, especially since many other platforms offer comparable features such as templated notes and built-in scheduling.

“too simple for a real office

Pros

I liked how it was aligned and interactive, which made keeping notes and applying updates simple and hassle-free.

Cons

Although it generally fulfilled my requirements, I struggled with the fact that the fees were higher than many alternatives and the price seemed to increase fairly often which was frustrating.

“good to look at only

Pros

I was really drawn to how it looked and honestly that's practically the only thing I liked about it. The cost was pretty much in line with what other options were charging.

Cons

The customer support was really lacking. I couldn't tailor it to my own specific needs either. Using it felt more complicated than it should have been. I wouldn't suggest this product to others.

“great for therapy notes

Pros

We use it for our outpatient clients. It's really easy to use and to finish therapy notes. The customer support team responds to tickets promptly.

Cons

I'd like an option to apply payments like grant funds, directly to a client's account when they're on a financial assistance plan automatically.

“Worst support ever!

Pros

Honestly, there was virtually nothing about this platform that I liked. At first I assumed the interface looked more user-friendly but once I began using it, it became obvious that it wasn't interactive at all.

Cons

I've tried contacting SimplePractice support multiple times without any success. I had a session set for 10:30 AM and nobody joined, and I haven't heard a single update from them. For a service that clinicians depend on to manage their practices, this lack of communication is completely unacceptable.

“Easy & helpful, but costly

Pros

the interface is very interactive and setting up appointments felt simple. I also appreciated being able to send notifications directly to my clients.

Cons

For small practices it felt fairly pricey and I ran into occasional bugs that were irritating, though they did get resolved in time.

“it works but keeps costing more

Pros

I find the user interface and third-party integrations really well done. It's easy to use, links up with my Google Calendar and even allows me to schedule video sessions.

Cons

Over the years I've observed their pricing steadily rise and the calendar syncing feature I was most eager for is unfortunately gated behind the more expensive subscription plan.

“perfect for private practice

Pros

It is incredibly user-friendly and great for taking notes and communicating with clients, it really helped me launch my private practice smoothly, provides every necessary form and even handles my billing. I consider it an excellent product.

Cons

I do find that sometimes it takes a while to reach a real person when I need help, I'm a bit old-fashioned and prefer speaking live with someone face-to-face or on the phone when I'm stuck.

“Cheap but support is awful

Pros

I'd say it's relatively simple to use and reasonably inexpensive for a sole practitioner, to be honest, that's basically the only positive point I can offer about it.

Cons

Their customer support was awful for me. I spent time chatting with automated bots that repeatedly failed to understand my questions, and when I finally got transferred to a specialist they claimed the issue had been resolved even though it clearly wasn't. It was almost impossible to reach a real person by phone unless you pay extra for premium support, which feels like a paywall for basic help. After three hours of back-and-forth the problem remained unsolved and I never received the promised callback.

“simple and clear scheduling

Pros

I am really pleased with how simple scheduling an appointment is. When I pick a day it shows every available time slot I can pick from, which makes choosing simple. The whole process moves quickly and feels easy so it never gets overwhelming. I also appreciate being able to see all my scheduled appointments and every invoice I've paid or still need to pay.

Cons

Occasionally I have trouble signing in with my Gmail account, instead of logging me in when I click it, the button opens an email draft to send.

“best for telehealth sessions

Pros

telehealth tools are simple for both clinician and client and experience very few streaming problems.

Cons

Finding business items like forms and documents is really hard for me. Sometimes the billing is incorrect and I can't edit it.

“Usable until account shut down

Pros

I like the simple layout and usability.

Cons

Without any warning they terminated my account and refused a refund.

“All tools in one place

Pros

I'm using a single cloud platform that keeps a lot of the tools I need together in one spot. Being able to create and schedule clients and store their notes inside this system is essential for my workflow. It also functions reliably across various devices and helps me keep my work organized.

Cons

I ran into a few hiccups while trying to move our client data from the existing instance into a new instance we were setting up, which slowed the transfer process.

“Good support but unstable product

Pros

I've found that SP is backed by strong support. When I need technical or other product help, customer service responds quickly and focuses on practical, solution-driven answers. I also rely on numerous self-help resources like articles and tutorial videos. On top of that, SP comes with a wide range of capabilities and I appreciate that it includes options to submit insurance claims.

Cons

the telehealth component feels unstable and frequently unreliable which is frustrating. I also think the pricing is high and they recently raised the monthly subscription costs. To get features like calendar synchronization I had to move to their top-tier plan, which seems excessive. There's no autosave, so I find myself constantly hitting save or risking losing progress notes. I miss a split-screen video with a note-typing area that other EHRs offer, and calendar sync is limited. They even charge extra to use CPT codes.