SimplePractice Reviews

Pros

Using it has been very simple and the ability to customize forms along with the electronic intake paperwork has been especially helpful.

Cons

I don't have any negative feedback to share.

Pros

It's pretty user-friendly and it comes with templates for many of the assessments I rely on in my office like the DES and ACE.

Cons

it is hard to modify the templates, even for small changes like adding new lines. Another issue is that the demographics section does not require an emergency contact. Since that information is so important, I ended up creating a separate template form just for emergency contact details.

Pros

After looking at and testing a long list of other platforms, I ended up choosing it because it's very user-friendly, has a solid mobile app and includes a patient portal. Another big deciding factor for me was being able to customize both email and text reminders.

Cons

It'd be nice to have better consistency between the mobile app and the website in terms of access and interface. I also wish the app let me view all clinicians and their schedules instead of only my own since I work as both a clinician and an administrator.

Pros

The amount of customization in the templates is excellent and it comes with a lot of built-in resources like the client portal, billing, notes and questionnaires. Setup was quick, the platform is very simple to use and the pricing feels reasonable for everything that's included.

Cons

I honestly haven't come across anything I dislike about the software.

Pros

This platform is very user friendly, simple to navigate and offers plenty of options for notes and treatment plans.

Cons

I'd still want a setting that would let my regular clients reschedule at the last minute whenever I choose to allow it.

Pros

it handles just about everything my business needs and keeps it all together in one place which I really appreciate.

Cons

The only thing I'd change is making forms and documents a bit easier to locate.

Pros

Having forms already built in was really helpful. At the same time, editing them was harder than expected and the customization options felt pretty limited.

Cons

It doesn't offer enough flexibility for the different client needs I have across ages 6 to 23.

Pros

Running my therapy practice feels much more manageable with it because it brings together several key functions like scheduling, billing and HIPAA-compliant services in one place. I also really appreciate the range of documents it includes and the fact that they can be customized to fit the specific needs of my practice adds a lot of value.

Cons

it was a bit confusing figuring out where all of the document templates were located. That said, a quick search pointed me to the right link in the software so it was easy enough to sort out.

Pros

Right away, the level of support with this software really stood out to me. During the free trial, I even got a complimentary session with a real person who walked me through every question I had at the beginning. On top of that, the help button is incredibly thorough and covers just about anything a provider might want to know about using an EMR. It was fantastic and I never felt confused, stuck or left on my own at any point in the process.

Cons

The part I like least is that there isn't an internal clearinghouse that works with some of my larger insurance companies.

Pros

There's definitely a bit of a learning curve at first when it comes to figuring out the clicks and how everything is laid out. Once that starts to feel familiar though, the software becomes very flexible and can be adapted to fit the way different businesses operate or it can just be used as-is right out of the box.

Cons

If I had one item on my wish list and this is really the closest thing to a con for me, it would be the payment processing options. I'd like it to open up its credit card integration beyond the current vendor partner and allow users to work with other credit card providers for billing as well.

Pros

set up took very little time and the platform felt quite user friendly from the start. The telehealth feature is excellent and simple to use. I also really appreciated being able to customize the templates. It's convenient having scheduling, diagnosis, CPS codes and the attached note all together in one place, even though the diagnosis wording doesn't really match my industry.

Cons

Something missing is the ability to create a single group note for everyone in a group, make edits in one place and then sign and send it to each client's chart individually. The wording used for substance use diagnosis codes is also incorrect for my field. It should list the substance use disorder with the severity level such as F10.20 alcohol use disorder severe, rather than alcohol dependence. On top of that, the treatment planner could not be edited.

Pros

Having the free trial really helped and I was able to use the platform for a lot of different needs like scheduling, billing, telemedicine, paperwork and more. It really feels like having a virtual assistant handling so many parts of the practice.

Cons

I really wish it had a phone number I could call to speak with someone directly when questions come up. The help section was confusing to work through and when I reached out by email, the first response didn't answer my question correctly and included inaccurate information. I did follow up and got some clarification but one part of the information was still wrong.

Pros

The note templates and the app have been really useful. Everything is very simple to use and my clients really appreciate the portal. Being able to enter their credit card information once and not have to deal with payments at every appointment makes the whole process much more convenient.

Cons

The only thing I wish it had is live customer support like a phone number I could call.

Pros

Its quite easy to handle and helpful. I only recently purchased it and I was able to use it right away without even needing to go through a tutorial.

Cons

At this point, I haven't run into any drawbacks. I just purchased it and I'm really pleased with the product so far.

Pros

This tool feels very user-friendly to use and the tutorials, classes and onboarding calls with their reps have been especially helpful when getting a new practice up and running.

Cons

Even though I've worked with it for years as an employee at a practice, I'm still getting familiar with the administrative side now that I'm starting out on my own. At this point, I can't point to any specific dislikes since the system seems very customizable.

Pros

The platform feels very user-friendly, comes across as professional and is reasonably priced.

Cons

there are quite a few features included that I probably won't end up using but honestly that doesn't feel like an issue.

Pros

Switching over from my previous EMR to this software was completely smooth. Everything runs properly and loads quickly, the interface is clean and user-friendly and the features all perform really well, including the videoconferencing add-on. Overall, it does exactly what it promises, was simple to get up and running and has honestly been a pleasure to use.

Cons

I haven't come across anything I dislike. I've only been using it for a few days since setting it up this week but everything has been working very well and I haven't had any issues so far.

Pros

It is simple to use and handles all the administrative side of my business while keeping everything confidential.

Cons

Switching from a group account to an individual account can be difficult.

Pros

Having everything in one place is really convenient and the platform turned out to be more user-friendly than I expected.

Cons

I really wish the company offered more one-on-one support. Most of the time, they just send over "how-to" links that I've already gone through. There are also a few features that feel necessary and still need to be added, color-coding by appointment type is a big one and it would also help to give administrators more flexibility.

Pros

Everything feels very user-friendly and it's really convenient having billing, scheduling, record keeping and the rest all in one place.

Cons

Nothing has really been an issue so far. A few buttons seem to be placed in odd spots but overall I'm very satisfied.