Noterro Reviews

“everything my practice needs”

Pros

The customer service has been excellent. It covers everything I need for my RMT practice.

Cons

Uploading certain files can be a bit complicated but the support team is amazing and quick to help resolve that issue.

“online booking and reminders shine”

Pros

Booking appointments online is really convenient and the SMS and email reminders and confirmations help keep everything organized. The customizable forms are also a big plus and make the whole setup feel more tailored to the clinic's needs.

Cons

A limitation is that osteopathic terminology can't be selected in the clinic notes.

“responsive support and thoughtful updates”

Pros

Compared with other platforms we used before, like Booker and MindBody, Noterro has been a much better experience. The system is simple to work with and, more importantly, it is not glitchy. On the rare occasion something does come up, their customer service responds right away, fixes the problem and even considers custom feature requests. With other software, feature requests seemed to disappear forever and bugs were never properly addressed. Noterro has been the opposite.. they follow up quickly, resolve issues and even confirm afterward that everything has been fixed. It really feels like a small company that genuinely listens and responds and I absolutely love that about them.

Cons

The only things I am really waiting on are a couple of upcoming features. Right now, the Clinical Notes are limited to standard SOAP notes which works well for massage but I am also an herbalist so that format does not fully meet my needs for those notes. They have said customizable Clinical Notes are on the way which I am very excited about. I am also looking forward to seeing intake forms include a body diagram that clients can draw on with their finger or mousepad to show where they feel pain. Our old paper intake forms had this and it was always helpful for remembering their issues more clearly. Practitioners can already draw on body diagrams in the SOAP notes so having that added to intake forms and the health summary or snapshot would be excellent. They have said this is coming soon and based on past experience, they usually deliver.

“booking and billing done right”

Pros

The booking and billing tools make sense right away and don't take long to learn. The tutorial videos have been really helpful and it's reassuring to know one-on-one support is available when needed. I also appreciate that the software is updated regularly and keeps getting better. Building forms becomes pretty simple after you've done a few and overall I would highly recommend this software.

Cons

A thing I'd really like to see is the option to edit a client's name directly from the calendar booking. Sometimes family members switch appointments and at the moment the only way to change the booking name is to delete the appointment and enter it again.

“online booking that really works”

Pros

The online booking feature has been the highlight for me. It's detailed enough and makes it very simple to manage available booking slots.

Cons

The clinic notes section still needs work. Clinic notes should be created automatically once a patient's arrival is confirmed and the tag system currently takes too many clicks and should be kept simpler.

“clean booking and fast support”

Pros

Clients have told me the online booking system is clean and simple to use with no extra steps to get an appointment booked. For the price, it does a really good job of helping me manage my business and the staff are incredibly quick when I have questions or need support.

Cons

Since the platform is still being updated and developed regularly, I do run into the occasional minor glitch now and then.

“fantastic support and updates”

Pros

They roll out frequent updates which shows they keep improving the platform. On top of that, their customer service and troubleshooting support have been incredible whenever help was needed.

Cons

The setup process took quite a bit of time and there is still no way to properly track cancelled or rescheduled appointments.

“online intake forms are a win”

Pros

Having clients complete their intake forms online has been really convenient and makes the whole process much more efficient.

Cons

The way scheduling allotment times are set up feels a bit unusual and can be a little confusing at times.

“fantastic value and responsive team”

Pros

This product continues to impress me with how much value it offers for the price. It covers everything I need and even includes more than I expected. The team is also behd responsive, helpful and genuinely open to new suggestions.

Cons

There are a few minor programming limitations, like not being able to overlap appointments on the schedule but aside from that, everything works so well that I really can't complain.

“simple booking and support”

Pros

Running my massage business has been so much more manageable since I started using Noterro over two years ago. The system is simple, quick to learn and has saved me countless hours on admin work. Before this, things like monthly sales reports, appointment reminders and booking clients took up a huge amount of my time but now all of that can be handled with just a few clicks. Clients often mention how much they appreciate the online booking option along with the text and email reminders and it definitely makes me look more tech savvy. On top of that, the customer service has been incredible. Anytime I've needed help, the Noterro team has been there right away. They also keep improving the software which makes it exciting to keep using and growing with. I'm genuinely grateful for how much this program helps me run my business so well.

Cons

At this point the only thing that comes to mind is that I'd love to see a feature where clients can add themselves to a waitlist. That said I honestly wouldn't be surprised if the Noterro team is already working on that for a future update.

“customization that fits my practice”

Pros

it gives me flexible but full control over how I set up and customize my business in the most optimized way. At the same time, it makes the whole process more convenient for clients when they want to book and receive treatment.

Cons

Because Noterro includes so many features some practitioners may feel a little overwhelmed at first by all the options, tools and freedom it offers. That said those features are definitely worth taking the time to learn and get comfortable with.

“customizable invoicing that delivers”

Pros

Compared with other programs I've used, this one is leaps and bounds ahead. It's highly customizable and the invoicing and reporting features are amazing.

Cons

Visually, the schedule has quite a bit of blank space. It would be much better to see the entire day from start to finish with all practitioners on one screen without needing so much scrolling.

“excellent value and useful features”

Pros

Right away, the standout for me was how simple the core features are to use. Things like charts, notes, scheduling and availability all feel simple and practical. The best part is that the company keeps adding new features without charging extra which makes the value feel even better.

Cons

If I had to point out one area for improvement, it would probably be the visual design. That's really just me being picky though. I'd still take functionality and pricing over appearance any day.

“powerful tools for clinic growth”

Pros

There's a lot built into this software that supports running a clinic or practice. The newer features for classes, waitlists and sharing availability have really created new ways for me to use the system and reach clients.

Cons

Checkout could be more organized. It takes too many steps to complete a client payment through Square especially when someone wants to add a tip.

“affordable setup with responsive support”

Pros

The pricing works well and the setup feels very similar to Jane which made the transition simple. Whenever questions come up, the support team responds quickly and is genuinely helpful.

Cons

I'd still like to see more flexibility in the charting customization. It would also help to have more options for form and agreement layouts, closer to what Jane offers, along with better service display settings for online booking. For RMTs who need different cleanup times, like 15 minutes for some and 30 for others, there isn't currently a way to show that online under the same service name based on which RMT a client chooses. I also wish it integrated with the Clover payment system.

“friendly all-in-one platform”

Pros

Back when Noterro first launched, it was mainly a place to store SOAP notes and I've seen it grow into a much more user-friendly, all-in-one system over time. Support is consistently available when needed and the team seems genuinely willing to consider and add new features based on customer feedback.

Cons

One thing I'd really like to see is the option to request a credit card through Square to hold an appointment. Ideally, I'd be able to book a new client myself and then send them a form to complete so their spot is secured with a card. I only let established clients book online and new clients are usually the ones most likely to no-show. It would be very helpful to place a card on file for the appointment and charge it if they don't show up. Since I'm in the USA, I'd much rather use Square than Bambora.

“feature-packed and reliable”

Pros

Running my business with Noterro has been simple because it includes everything I need to keep things operating smoothly. The platform is user-friendly overall, the video tutorials are genuinely helpful and the customer support has easily been one of the standout parts for me.

Cons

There was a bit of a learning curve when I first started especially with figuring out where everything was. After getting familiar with the layout though, navigating it became very simple.

“secure records in one place”

Pros

Keeping all my patients' information in one secure place that's quick to access has been really helpful.

Cons

Not being able to edit the gender field is frustrating and when I asked about deleting options from the gender dropdown, the sarcastic response I got back made it even worse.

“hipaa-friendly scheduling win”

Pros

From the HIPAA compliance to the charting features and the appointment scheduling tools, this software feels really well designed. The scheduling side is incredibly simple to use and overall it's been such a solid fit that I've already recommended it to several friends who work in bodywork and similar fields.

Cons

This is mostly a minor complaint but the reports don't have column sorting and I'm not a fan of the date format it uses. When I export reports into a spreadsheet, that date format makes proper date sorting impossible.

“helpful support and smart notes”

Pros

Right from the start, the support has been my favorite part. Duplicating notes makes a huge difference because I don't have to rewrite a patient's history or symptoms at every visit unless something has changed. The pricing also feels very reasonable for what you get.

Cons

Billing can be a little awkward when using a provider other than Bambora. Since I use Square, there are a few extra steps involved to complete the process.