Noterro Reviews

“efficient and user-friendly”

Pros

Using Noterro has been very efficient for me. The layout is well organized and the platform is simple to navigate and use.

Cons

Up to this point I haven't run into any issues. Customer support has also been responsive and efficient whenever needed.

“fast support and easy booking”

Pros

One thing that really stands out is how quickly customer service responds whenever I reach out. The online notes have made pulling up records much simpler for me and the online booking feature has made managing appointments far more convenient than I expected.

Cons

There are still a couple of minor issues. On some browsers, typing can lag a bit and scrolling through points on the diagram isn't always very responsive. I'd also appreciate an option to add a second email address to one account so someone could book online with one email while receipts are sent to another, like when a child books their own appointment but the parent needs the receipt.

“accommodating support”

Pros

The scheduling system is simple to work with. The forms are well designed, simple to edit and practical to use. Whenever I run into a problem, the support team is outstanding and does an excellent job walking me through it.

Cons

One area that could be better is the layout of the scheduling system especially with more customization options. Another issue is that forms sent to new patients often end up in spam because they are automated so I have to remind patients to check their spam folder which is not the best first impression.

“easy scheduling and invoicing”

Pros

booking appointments is very simple. setting up customers doesn't take much effort either and processing invoices is something I really appreciate.

Cons

Patients aren't able to enter discount codes when they make a booking.

“Works really well for our clinic”

Pros

It's been very simple to use for our healthcare business and fits nicely into our daily workflow.

Cons

The only thing I'd really want added is an auto-correct feature for spelling.

“Responsive support every time”

Pros

Whenever an issue comes up the support team gets back to me quickly and is very responsive.

Cons

Setting up a profile the first time could be more user-friendly since there are quite a few steps to go through.

“super efficient”

Pros

Right from the start their customer service has been wonderful. They respond quickly and are happy to walk you through everything step by step.

Cons

Nothing to complain about yet.. I've really enjoyed using them overall.

“affordable and always improving”

Pros

Noterro has been a very affordable option which is a big plus. Since it's a newer platform, it keeps growing and getting better over time. It's also very simple to use and the tech support feels genuinely personal and helpful. It never feels like you're just dealing with a robot.

Cons

One thing I don't like is that updates sometimes happen during work hours. It would be much better if they were done on Sundays or very early in the day. Another issue is that, at times, messages from Noterro end up in people's spam folders.

“smooth booking flow”

Pros

One thing that really works well with Noterro is the affordable pricing. There are also plenty of add-ons available if you want or need extra features and the patient side is very user-friendly which has made the booking process feel smooth.

Cons

A limitation is that I can't view the charts and calendar at the same time.

“Flexible add-ons that fit”

Pros

I like how flexible the add-ons are. I can choose only the features I actually need, like insurance billing, file uploads or text and phone call reminders without being charged for tools I never use. That setup makes the platform feel much more practical and cost-effective.

Cons

The only thing I'd like to see improved is email integration. Right now, Mailchimp is the only option available so it would be even better if the platform supported more email providers.

“Perfect fit for mobile billing”

Pros

Navigating Noterro has been simple for both me and my clients and they keep adding useful upgrades like direct billing. It's been a perfect match for running my mobile massage therapy business.

Cons

I'd still love to see an easier way for clients to sign at each treatment since some services need consent with a signature for every appointment.

“affordable booking that clients love”

Pros

It's affordable, flexible and very user-friendly overall. Clients usually have no trouble signing up, aside from a few small glitches here and there and once they're in, they really enjoy how convenient the booking process is.

Cons

A few areas still feel limited especially the reporting tools and some parts of the clinic notes. That said my practice is a bit outside the norm so some of those limitations may be more noticeable in my case. Support can also be difficult to reach at times although someone does eventually get back to you. Even with that, the system is generally quite efficient.

“quick support and local trust”

Pros

Being a Canadian platform is a big plus and the support team gets back to you really quickly.

Cons

Client emails don't always go through or they seem to have trouble with certain email addresses. I'm not completely sure whether that's caused by Noterro or by the email domain itself.

“Responsive updates and support”

Pros

I really appreciate how often they roll out updates and pay attention to customer feedback. They're also very quick to fix problems when they come up. As a mobile therapist, I'm especially excited about the new Noterro GO update.

Cons

The only downside right now is that Meta still hasn't approved Noterro so we're missing the social media Book Now link.

“Fantastic!”

Pros

The platform is very user-friendly, budget-friendly and pulling reports for tax purposes is simple and convenient.

Cons

Honestly I haven't run into anything I dislike.. it's been an excellent program overall.

“easiest setup”

Pros

Help is always easy to access when needed. The customer service team responds quickly and Lucy is a feature I really enjoy using. It's been very helpful overall.

Cons

I do wish there were a more convenient way to sell packages directly from the services offered page without needing to create a client profile first. It would also be better to have a simpler option for splitting packages between family members.

“New to this”

Pros

It's simple to use, scheduling appointments is quick and I'm still exploring more of its features and benefits as I go.

Cons

I'm using a Chromebook and one issue I've run into is that I can't seem to scroll down on the calendar. I'm also still figuring out how to navigate parts of the site.

“all-in-one booking and notes”

Pros

After 11 years working as an RMT this has been an amazing all-in-one platform for online booking, note taking and accounting. I've used Noterro for years and it has consistently worked really well for my practice.

Cons

Honestly I have nothing negative to say because everything has always been excellent.

“Highly rated”

Pros

This platform is very user-friendly and the support team has been excellent :) !!

Cons

Only downside is the limited ability to personalize things like colors, fonts, layout and similar design elements.

“good value !”

Pros

The layout is simple to navigate and the pricing feels fair for the features included.

Cons

The color indicators for different treatments on the calendar are too small instead of highlighting the full appointment. On the calendar view, it's also difficult to tell whether a form has been completed or only sent.