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Pros

  • Supports multitasking

  • Promotes care coordination

  • Neatly organized dashboard

Cons

  • Customer services can be improved

  • Lacks data model

  • Reporting can be refined

Total 23 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

30%

4

Stars

52%

3

Stars

13%

2

Stars

4%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

John

Hospital & Health Care, 11-50 employees

4.0
March 2023

Solismed promotes care coordination.

Pros

Solismed was still a new name when we invested in it being satisfied by the sales demo. I like how well they have made the software and actually support multi-tasking by allowing me to open numerous patient encounter tabs. This has promoted care coordination in our hospital since we can see one patients records on multiple screens at the same time and compare cases if needed. Dashboard is neatly organized and includes secure communications as well as practice management tools such as an appointment calendar and Interfax all on the same screen.

Cons

They are completely cloud based which is fine but depends on our internet connection which is not always stable. The stability issue is mostly highlighted when the team is on site visits with spotty connection areas. This also raised the need of a dedicated Mobile app which would allow offline data entry and better handling on various screen sizes. Employee training program is not really included in our package and we have to get external help to get all the employees trained.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

H

Harrold

Health Care, 11-50 employees

4.0
February 2023

Nice and comprehensive software.

Pros

It is a free software developed to meet the management needs of small, independent, and free clinics much like ours, and it is perfect that we get to try it out for free fully till we feel satisfied to invest. It has greatly assisted our doctors in managing everyday chores with features like appointment scheduling, secure medical records, patient interaction management, e-prescribing, and a patient portal. A variety of services for our physicians enables them to multitask well due to the software’s capacity to open several tabs, which means patients records can be accessed from many screens at the same time.

Cons

It would be amazing if there were more options to interact with the customer support when you are trying out the free version. Being able to make calls directly would be great as it would have allowed us to gauge how serious the team is in letting us become a full time user when we had just started using it. Now that we are full time users, the customer support still is not that impressive. The software lacks a caring team which is such a shame because the software is pretty flawless otherwise.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

G

Gabe

Lewis Mental Health Advocates, 10-49 employees

5.0
May 2022

Up to code and user-friendly

Pros

The software has been designed to remain up to HIPAA code and facilitate the medical and administrative staff with ease of use.

Cons

It does not allow you to view patient history in the overview. This feature needs to be added.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Barry

Laker Medical Center, 10-49 employees

4.0
April 2022

A good solution

Pros

We are happy with Solismed and the services they provide us. All our EHR needs are addressed and we feel taken care of every time.

Cons

There are some issues with the report writing feature and it does not let you edit dates sometimes which can be a troublesome experience.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

N

Nora

Owner, 500+ employees

5.0
March 2022

Solismed is a blessing

Pros

We absolutely love solismed. Not only did we experience an increase in our workflow efficiency but also saw administrative load reduced by quite a lot.

Cons

No other software like solismed. No cons for us to mention.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Kelly

Summer Health Center, 10-49 employees

3.0
April 2021

Needs improvement

Pros

The information is stored in neat files and organized into folders. It makes looking up information so easy.

Cons

The billing does not let us change the insurance provider after check-in.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

8

J

Jane

Alverez Medical Clinic, 10-49 employees

3.0
April 2021

A few too many glitches

Pros

In theory it is great and all the modules come together to create a comprehensive EHR solution

Cons

There are many glitches in the system and we are not able to get our work done on time.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

F

Firuzan

Director of Sales, 2-9 employees

5.0
March 2021

Outstanding

Pros

It is a valuable and effective software. It contains some amazing features which include easy appointments and billing service

Cons

It works the way I want it to be so I dont have anything negative to say about this.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

E

Elen

Owner, 2-9 employees

4.0
March 2021

An eminent system

Pros

It encompasses a collection of progressed features which can be used on day to day basis

Cons

The issue related with this can be that it appears a few glitches some of the time which can be annoying.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

S

Serkan

Medical Practice, 2-9 employees

4.0
March 2021

Satisfactory

Pros

This is an extremely good software. It saves lots of my time and it contains some amazing features.

Cons

The customer service could be a little more active.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

E

Elen

Owner, 2-9 employees

4.0
March 2021

A superb system

Pros

It has a collection of advanced features that can be used on daily basis.

Cons

The only problem associated with this is that it shows some glitches sometimes which can be annoying.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

J

Joseph

Not Specified, 1-10 employees

4.0
October 2020

Pretty good

Pros

I have had a good experience using solismed. The features are very nice and useful. I save a lot of time because of this software.

Cons

I wish the customer support was a little more responsive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

O

Oliver

Private , N/A employees

5.0
September 2020

Flexible and efficient

Pros

Great features, very user friendly, and intuitive. I really like this software. I have been using it for a long time and I would recommend it to anyone.

Cons

The addition of some features will probably take it to a very high level.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

E

Elen

Owner, 1-10 employees

4.0
August 2020

Very satisfied

Pros

Solismed offers a variety of different features that we use on daily basis. We love this software.

Cons

The only problem we have is that it gets a little slow sometimes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

JA

Jamie A

HR Manager, 1-10 employees

3.0
August 2020

Can do better

Pros

Although Solismed has very useful features, its a little tricky to get a hang of them.

Cons

Customer support needs improvements.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

A

Andy

Director of sales, 11-50 employees

5.0
July 2020

Brilliant

Pros

I am so impressed with solismed because of its set of awesome features. So useful and effective.

Cons

I dont really think I have anything negative to say about solismed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

R

riana

Marketing assistant, 1-10 employees

4.0
June 2020

we really like it

Pros

The features are wonderful. Its pretty simple to use and understand.

Cons

It randomly crashed twice.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

R

Ramond

Manager, 1-10 employees

5.0
June 2020

Lovely experience

Pros

I have recently started using solismed and it has been nothing but great. My workflow is much more efficient now than it ever was. Love it

Cons

It takes a little time for you to understand it in the beginning but dont lose hope. Its a great software

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J

Jamie

HR Manager, 11-50 employees

4.0
October 2019

Good one

Pros

Simple and easy. It has improved our clinical efficiency.

Cons

Customer support is not always available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

R

Robin

MD, 1-10 employees

4.0
August 2019

great software

Pros

I am very happy with the features because I have been at ease every since we got solismed.

Cons

Customer support is not as good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7