Symplast Reviews

“Struggling to reach support

Pros

I love how the interface looks – it's super easy to use and just feels nice to use. It works great on my phone too, which makes it even better!

Cons

When transitioning to a new EHR system, I've struggled to get digital medical charts from the current provider. Their unresponsiveness has been frustrating, showing a lack of cooperation. This has left a negative impression, especially since it's so hard to get help during the transition.

“Complete disappointment

Pros

Each patient has their own media file, which makes using side-by-side photos so much easier!

Cons

The service is expensive, and on top of that, it's not very user-friendly. I've faced challenges when trying to access support, especially when dealing with tasks like package creation and data export when I decided to stop using the service. It's been really frustrating.

“Too new to be reliable

Pros

I found it really easy to learn how to use the system, and the photo features it has made it even more user-friendly for me.

Cons

Since the product is still relatively new, I've noticed recurring issues like system crashes, overloads, and missing features. On top of that, getting timely assistance to fix these problems has been a challenge.

“Symplast delivers as promised

Pros

One of the things I really like about the system is how easy it makes scheduling. I also love how I can chart using Face Sheets, send prescriptions directly through the app, and electronically sign and file consents.

Cons

The frequent updates and the need for Symplast's tech team to customize consents can be a bit inconvenient. I would prefer having more control over the customization process myself.

“Functional, yet lacking

Pros

The interface has a clean and easy-to-understand layout, which really improves the overall experience for me.

Cons

Even though the company regularly releases micro-updates, I've found the recent changes to how media is organized to be a bit disappointing. The limited customization options and formatting issues when trying to integrate content from external sources like Word have made things harder for me.

“Good fit for iPad charting practices

Pros

I find it really useful to be able to message the medical director with any questions. Plus, the ability to send photos or even have live video chats is a great feature.

Cons

The software's design, which is mainly focused on iPad usage, has been a challenge for me since I prefer charting on a laptop. I'd definitely appreciate more platform options for added versatility.

“Terrible experience with symplast

Pros

The sales team was great, but after signing the contract, I was disappointed to find that other parts of the service didn't live up to what I expected.

Cons

As a new Medspa user, I've been dissatisfied with Symplast's post-sales service. There seems to be a gap between what was promised during the sales pitch and what the software actually delivers, which has led to some frustration. I'd warn potential users to be cautious.

“Years of experience with Symplast

Pros

One of the big advantages for me is that it works well with MAC systems and is completely mobile. However, I do think there's still some room for improvement when it comes to how easy it is to use.

Cons

Even with ongoing software updates, I've experienced occasional glitches that need to be resolved quickly. However, I do appreciate that the company is responsive and addresses these issues in a timely manner.

“Truly great software!

Pros

Symplast has some really unique features that you won't find in other systems in the plastic surgery field, which makes the overall experience much better. The app also makes patient communication super easy, especially for virtual appointments, which was a huge help during the pandemic. On top of that, the support team, especially Ben, has been really reliable.

Cons

System updates sometimes disrupt operations, which seems to be a common issue with similar products. However, it's manageable as long as there’s proper adaptation and support in place.

“Leading the way in digital health

Pros

It stands out with its incredibly user-friendly interface and alot of features that make it much better than the competition. From my past experiences with other vendors, it's clear that Symplast offers superior organization and is much easier to use. Plus, I haven't run into any of the issues I faced with previous software solutions, which just shows how effective it really is.

Cons

I didn't have any specific dislikes to mention.

“Just awsome !!

Pros

Its flexible and practical approach to EMR makes it stand out for me.

Cons

I recognize that implementing any EMR system takes time and effort, and I'm ready to invest the necessary resources to make the transition process smooth.

“Very happy with my experience

Pros

I love how fast and efficient the mobile app is for managing photos. The Face ID login and open API are also great features that make it stand out in the industry.

Cons

I'd suggest improving the scheduler functionality and making support more timely. I'm also looking forward to potential future partnerships.

“Good product

Pros

I really appericiate that it's cloud-based! Plus, the support is super fast, the training is helpful, and it's so easy to use. Definitely makes it super appealing.

Cons

I've found that the mobile app has some limitations, like requiring me to enter notes into specific sections. This can be a challenge for me, as I prefer more flexibility in data entry.

“Symplast stands out

Pros

Being able to access patient charts anytime, anywhere on my personal mobile device makes things so much more convenient and accessible.

Cons

Overall, I'm really satisfied with Symplast's platform. I appreciate the ongoing improvements and how the program continues to evolve.

“Symplast makes things easy

Pros

It makes communication with patients so much easier and allows me to share information easily.

Cons

I haven't identified any dislikes, which shows that I'm satisfied with the app's current performance and functionality.

“Setting new standards of Innovation

Pros

With its amazing user interface, strong media management features, and focus on mobility, Symplast is definitely my top choice for patient engagement. The fact that it can integrate with other apps and includes voice recognition really takes the user experience to the next level.

Cons

Although I've noticed some feature gaps, the ongoing updates and the addition of new features give me a positive outlook. I'm looking forward to seeing what future developments will bring.

“Symplast exceeds my expectations

Pros

Its simplicity and mobile accessibility make it easy to access patient information anytime, which really helps improve communication and overall satisfaction.

Cons

Even though there were some initial challenges, which are typical of startup companies, I really appreciate the team's responsiveness and their commitment to resolving issues. I'm expecting continued improvement and growth from them.

“Which EMR solution fits me best?

Pros

Symplast is super easy to use, and the interface is really engaging – just what clinicians need. Plus, the updates keep making it better and more functional!

Cons

Although there are occasional glitches, the support team handles them promptly. Their quick responses make for a positive user experience, even with the minor issues.

“New era for EHR with symplast

Pros

I find that Symplast is a step away from traditional EHR models. It offers a mobile-focused, dynamic patient environment that keeps getting better with user feedback and new innovations.

Cons

NO CONS. I see Symplast as a work in progress, and I appreciate the ongoing development. It has a lot of potential, especially when compared to more established competitors.

“Flexible product with perfect timing

Pros

For me, Symplast stands out because of its smooth integration, easy-to-use interface, great multimedia management features, and proactive customer service. The focus on mobility is especially helpful in today's world.

Cons

I recognize that the patient app has room for improvement, and I see this as a proactive effort to enhance the user experience and its functionality.