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softwareSymplast Reviews
25 Reviews
Overall Rating
4
25 Reviews
Rating Distribution
5
(14)
4
(5)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
25 Reviews
Rating Distribution
5
(14)
4
(5)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Supoort is impossible to get a hold of
Supoort is impossible to get a hold of
Pros
The visual appeal of the interface made it pleasing to navigate, especially when accessed from a mobile device.
Cons
During the transition to another EHR system, attempts to obtain digital medical charts from the current provider have been met with unresponsiveness, suggesting a lack of cooperation. This experience has left a negative impression, as communication difficulties arise particularly when seeking assistance during the departure process.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
4
Kat
Medical Practice, 51-100 employees
More than a years
Oct 01, 2023
ZERO stars
ZERO stars
Pros
Each patient is equipped with a dedicated media file, simplifying the utilization of side-by-side photos.
Cons
The costliness of the service, coupled with its lack of user-friendliness and challenges in accessing support, has led to frustration, especially when encountering obstacles in tasks like package creation and data exportation upon discontinuation of the service.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Sarah
Medical Practice, 10-Jan employees
Less than a year
Oct 01, 2023
This product is too young
This product is too young
Pros
Learning to operate the system was straightforward, and its array of photographic features added to its user-friendly nature.
Cons
The product's relative youth is evident through recurring issues such as system crashes, overload, and missing features, exacerbated by delays in obtaining timely assistance to resolve these issues.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
3
Terry
Plastics, 10-Jan employees
Less than a year
Jun 01, 2023
Symplast does it job!
Symplast does it job!
Pros
Notable highlights include the ease of scheduling, charting via Face Sheets, sending prescriptions through the app, as well as electronically signing and filing consents.
Cons
Frequent updates and the requirement for Symplast's tech team to customize consents contribute to a sense of inconvenience, with a preference expressed for more user control over the customization process.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Denise
Information Technology and Services, 10-Jan employees
More than a year
Jan 01, 2023
It gets the job done but leaves a lot to be desired
It gets the job done but leaves a lot to be desired
Pros
The interface maintains a clean and intuitive layout, enhancing user experience.
Cons
Despite the company's regular micro-updates, recent changes affecting media organization have been received negatively due to limitations in customization options and formatting challenges when integrating content from external sources like Word.
Ease of use
3
Value for money
3
Customer Support
8
Functionality
3
Rod
Medical Practice, Nov-50 employees
More than a year
Aug 01, 2022
If you like charting using iPads only it�s a good fit for injectable practices
If you like charting using iPads only it�s a good fit for injectable practices
Pros
The inclusion of a messenger for querying the medical director and the capability to send photos or engage in live video chats are valuable features.
Cons
The software's design primarily for iPad usage presents challenges for users who prefer laptop-based charting, highlighting a preference for more versatile platform options.
Ease of use
8
Value for money
2
Customer Support
8
Functionality
8
John
Health, Wellness and Fitness, 10-Jan employees
More than a year
May 01, 2022
Symplast is terrible plain and simple
Symplast is terrible plain and simple
Pros
While the sales team is commendable, other aspects of the service do not meet expectations, leading to disappointment post-contract signing.
Cons
Feedback from a new Medspa indicates dissatisfaction with Symplast's post-sales service, with perceived discrepancies between promises made during sales pitches and actual performance, leading to frustration and a warning to potential users.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
4
Rachit
Medical Practice, Nov-50 employees
Less than 6 months
Apr 01, 2022
Symplast User for years
Symplast User for years
Pros
Significant advantages include its compatibility with MAC systems and its complete mobility, though there is room for improvement in terms of ease of use.
Cons
Despite ongoing software updates, occasional glitches occur, necessitating prompt resolution, although the company is commended for its responsiveness in addressing these issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joanne
Medical Practice, Nov-50 employees
More than a year
Sep 01, 2021
Great software!
Great software!
Pros
Symplast offers several unique features that are not found in other systems within the plastic surgery field, enhancing overall user experience. The app facilitates seamless patient communication, particularly during virtual appointments, which proved invaluable during the pandemic. Moreover, the support team, especially Ben, is highly dependable.
Cons
System updates occasionally disrupt operations, a common occurrence across similar products, albeit manageable with appropriate adaptation and support.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jodi
Medical Practice, 10-Jan employees
More than a year
Aug 01, 2021
The Future of digital patient engagement and personal electronic health records
The Future of digital patient engagement and personal electronic health records
Pros
Symplast's software boasts an exceptionally user-friendly interface, coupled with a comprehensive range of features, setting it apart from competitors. Previous experiences with other vendors highlight the superior organization and ease of use provided by Symplast. The absence of issues encountered with previous software solutions underscores its effectiveness.
Cons
No specific dislikes were mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jamie
Medical Practice, Nov-50 employees
Less than a year
Jul 01, 2021
Symplast rocks
Symplast rocks
Pros
Its intuitive and practical approach to EMR makes it stand out.
Cons
Acknowledgment that implementing any EMR system requires time and effort, suggesting a readiness to invest resources in the transition process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
york
Health, Wellness and Fitness, 10-Jan employees
More than a year
Mar 01, 2020
Very happy overall
Very happy overall
Pros
The mobile app's fast and efficient photo management, along with features like Face ID login and open API, position it as a frontrunner in the industry.
Cons
Suggestions for improvement include enhancing scheduler functionality and improving the timeliness of support, alongside anticipation for future partnerships.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Pramit
Medical Practice, Nov-50 employees
More than a year
Jun 01, 2019
Symplast
Symplast
Pros
Its cloud-based nature, swift support and training, and ease of navigation contribute to its appeal.
Cons
Limitations in the mobile app, such as the requirement to input notes into predefined sections, may pose usability challenges for users seeking more flexibility in data entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrique
Medical Practice, 10-Jan employees
More than a year
May 01, 2019
Symplast is amazing
Symplast is amazing
Pros
Accessing patient charts anytime, anywhere via a personal mobile device enhances convenience and accessibility.
Cons
Overall satisfaction with Symplast's platform, coupled with appreciation for ongoing enhancements and evolution of the program, reflects a positive user experience.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Kimberly
Plastics, 10-Jan employees
More than a year
Apr 01, 2019
Symplast Is user friendly
Symplast Is user friendly
Pros
This software streamlines communication with patients and facilitates easy sharing of information.
Cons
A lack of identified dislikes indicates satisfaction with the app's current performance and functionality.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kadie
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Innovation is happening at Symplast
Innovation is happening at Symplast
Pros
With its exceptional user interface, robust media management capabilities, and focus on mobility, Symplast is a leading choice for patient engagement. Its willingness to integrate with other applications and incorporation of voice recognition further enhance user experience.
Cons
While some feature gaps are acknowledged, ongoing updates and the addition of new features contribute to a positive outlook, with future developments anticipated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
John M
Medical Practice, Nov-50 employees
More than a year
Apr 01, 2019
Very happy with Symplast
Very happy with Symplast
Pros
Its simplicity and mobile accessibility enable round-the-clock access to patient information, fostering improved communication and satisfaction.
Cons
Despite initial challenges typical of startup companies, the team's responsiveness and commitment to resolving issues are acknowledged, with expectations of continued improvement and growth.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
David J.
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Which EMR is best for me?
Which EMR is best for me?
Pros
Symplast's ease of use and engaging interface cater to clinicians' needs, with ongoing improvements enhancing functionality.
Cons
Occasional glitches are addressed promptly by the company's responsive support team, highlighting a positive user experience despite minor challenges.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
George
Hospital & Health Care, Nov-50 employees
Less than a year
Apr 01, 2019
Symplast - a paradigm shift for EHR
Symplast - a paradigm shift for EHR
Pros
Symplast represents a departure from traditional EHR models, offering a dynamic, mobile-centric patient environment that evolves with user feedback and innovation.
Cons
Recognizing Symplast as a work in progress, users appreciate its ongoing development and acknowledge its potential compared to more established competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Intuitive and timely product
Intuitive and timely product
Pros
Its seamless integration, intuitive user interface, multimedia management capabilities, and proactive customer service make Symplast a standout choice. The emphasis on mobility is particularly advantageous in the current landscape.
Cons
Acknowledgment of the patient app's room for improvement suggests a proactive approach to enhancing user experience and functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bhupesh
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Symplast: An excellent newcomer for plastic surgeons EMR
Symplast: An excellent newcomer for plastic surgeons EMR
Pros
Highly customizable scheduling and medical records functionalities facilitate effective communication with patients in a HIPAA-compliant manner.
Cons
Limitations in accessing certain software features solely through handheld devices highlight a need for more inclusive platform accessibility options.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Enrique
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Best upgrade to your cosmetic practice!
Best upgrade to your cosmetic practice!
Pros
The user-friendly nature of the platform ensures that all aspects of its cutting-edge technology are utilized daily to maintain the operational structure of a cosmetic practice.
Cons
Suggestions for improved collage picture options reflect a desire for enhanced customization and visualization features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Cosmetics, 10-Jan employees
More than a year
Apr 01, 2019
Symplast is the Tesla of EMR systems
Symplast is the Tesla of EMR systems
Pros
Developed by fellow surgeons who understand the essentials, Symplast's mobile platform continues to evolve, responsive to feedback and driven by innovation.
Cons
Additional fees for eRx and potential patient reluctance to download software underscore challenges in adoption and affordability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Hospital & Health Care, 10-Jan employees
More than a year
Apr 01, 2019
What we needed
What we needed
Pros
The accessibility and continuous improvement efforts of the company are commendable, despite being a startup. Cloud-based access to charts enhances flexibility and convenience.
Cons
While some delays may occur in the Helpdesk's response times, overall improvement in software stability and areas for potential enhancement in the insurance module are noted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Chris
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Poor Integrity
Poor Integrity
Pros
Despite its purported capabilities, the lack of a functional EMR system, let alone AI, renders it unusable.
Cons
Recognizing the absence of a suitable software alternative underscores the unique challenges and limitations in the current market offerings.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Robin
Hospital & Health Care, 10-Jan employees
Less than 6 months
Nov 01, 2018
Filters
Supoort is impossible to get a hold of
Supoort is impossible to get a hold of
Pros
The visual appeal of the interface made it pleasing to navigate, especially when accessed from a mobile device.
Cons
During the transition to another EHR system, attempts to obtain digital medical charts from the current provider have been met with unresponsiveness, suggesting a lack of cooperation. This experience has left a negative impression, as communication difficulties arise particularly when seeking assistance during the departure process.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
4
Kat
Medical Practice, 51-100 employees
More than a years
Oct 01, 2023
ZERO stars
ZERO stars
Pros
Each patient is equipped with a dedicated media file, simplifying the utilization of side-by-side photos.
Cons
The costliness of the service, coupled with its lack of user-friendliness and challenges in accessing support, has led to frustration, especially when encountering obstacles in tasks like package creation and data exportation upon discontinuation of the service.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Sarah
Medical Practice, 10-Jan employees
Less than a year
Oct 01, 2023
This product is too young
This product is too young
Pros
Learning to operate the system was straightforward, and its array of photographic features added to its user-friendly nature.
Cons
The product's relative youth is evident through recurring issues such as system crashes, overload, and missing features, exacerbated by delays in obtaining timely assistance to resolve these issues.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
3
Terry
Plastics, 10-Jan employees
Less than a year
Jun 01, 2023
Symplast does it job!
Symplast does it job!
Pros
Notable highlights include the ease of scheduling, charting via Face Sheets, sending prescriptions through the app, as well as electronically signing and filing consents.
Cons
Frequent updates and the requirement for Symplast's tech team to customize consents contribute to a sense of inconvenience, with a preference expressed for more user control over the customization process.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Denise
Information Technology and Services, 10-Jan employees
More than a year
Jan 01, 2023
It gets the job done but leaves a lot to be desired
It gets the job done but leaves a lot to be desired
Pros
The interface maintains a clean and intuitive layout, enhancing user experience.
Cons
Despite the company's regular micro-updates, recent changes affecting media organization have been received negatively due to limitations in customization options and formatting challenges when integrating content from external sources like Word.
Ease of use
3
Value for money
3
Customer Support
8
Functionality
3
Rod
Medical Practice, Nov-50 employees
More than a year
Aug 01, 2022
If you like charting using iPads only it�s a good fit for injectable practices
If you like charting using iPads only it�s a good fit for injectable practices
Pros
The inclusion of a messenger for querying the medical director and the capability to send photos or engage in live video chats are valuable features.
Cons
The software's design primarily for iPad usage presents challenges for users who prefer laptop-based charting, highlighting a preference for more versatile platform options.
Ease of use
8
Value for money
2
Customer Support
8
Functionality
8
John
Health, Wellness and Fitness, 10-Jan employees
More than a year
May 01, 2022
Symplast is terrible plain and simple
Symplast is terrible plain and simple
Pros
While the sales team is commendable, other aspects of the service do not meet expectations, leading to disappointment post-contract signing.
Cons
Feedback from a new Medspa indicates dissatisfaction with Symplast's post-sales service, with perceived discrepancies between promises made during sales pitches and actual performance, leading to frustration and a warning to potential users.
Ease of use
2
Value for money
5
Customer Support
2
Functionality
4
Rachit
Medical Practice, Nov-50 employees
Less than 6 months
Apr 01, 2022
Symplast User for years
Symplast User for years
Pros
Significant advantages include its compatibility with MAC systems and its complete mobility, though there is room for improvement in terms of ease of use.
Cons
Despite ongoing software updates, occasional glitches occur, necessitating prompt resolution, although the company is commended for its responsiveness in addressing these issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joanne
Medical Practice, Nov-50 employees
More than a year
Sep 01, 2021
Great software!
Great software!
Pros
Symplast offers several unique features that are not found in other systems within the plastic surgery field, enhancing overall user experience. The app facilitates seamless patient communication, particularly during virtual appointments, which proved invaluable during the pandemic. Moreover, the support team, especially Ben, is highly dependable.
Cons
System updates occasionally disrupt operations, a common occurrence across similar products, albeit manageable with appropriate adaptation and support.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jodi
Medical Practice, 10-Jan employees
More than a year
Aug 01, 2021
The Future of digital patient engagement and personal electronic health records
The Future of digital patient engagement and personal electronic health records
Pros
Symplast's software boasts an exceptionally user-friendly interface, coupled with a comprehensive range of features, setting it apart from competitors. Previous experiences with other vendors highlight the superior organization and ease of use provided by Symplast. The absence of issues encountered with previous software solutions underscores its effectiveness.
Cons
No specific dislikes were mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jamie
Medical Practice, Nov-50 employees
Less than a year
Jul 01, 2021
Symplast rocks
Symplast rocks
Pros
Its intuitive and practical approach to EMR makes it stand out.
Cons
Acknowledgment that implementing any EMR system requires time and effort, suggesting a readiness to invest resources in the transition process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
york
Health, Wellness and Fitness, 10-Jan employees
More than a year
Mar 01, 2020
Very happy overall
Very happy overall
Pros
The mobile app's fast and efficient photo management, along with features like Face ID login and open API, position it as a frontrunner in the industry.
Cons
Suggestions for improvement include enhancing scheduler functionality and improving the timeliness of support, alongside anticipation for future partnerships.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Pramit
Medical Practice, Nov-50 employees
More than a year
Jun 01, 2019
Symplast
Symplast
Pros
Its cloud-based nature, swift support and training, and ease of navigation contribute to its appeal.
Cons
Limitations in the mobile app, such as the requirement to input notes into predefined sections, may pose usability challenges for users seeking more flexibility in data entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrique
Medical Practice, 10-Jan employees
More than a year
May 01, 2019
Symplast is amazing
Symplast is amazing
Pros
Accessing patient charts anytime, anywhere via a personal mobile device enhances convenience and accessibility.
Cons
Overall satisfaction with Symplast's platform, coupled with appreciation for ongoing enhancements and evolution of the program, reflects a positive user experience.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Kimberly
Plastics, 10-Jan employees
More than a year
Apr 01, 2019
Symplast Is user friendly
Symplast Is user friendly
Pros
This software streamlines communication with patients and facilitates easy sharing of information.
Cons
A lack of identified dislikes indicates satisfaction with the app's current performance and functionality.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kadie
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Innovation is happening at Symplast
Innovation is happening at Symplast
Pros
With its exceptional user interface, robust media management capabilities, and focus on mobility, Symplast is a leading choice for patient engagement. Its willingness to integrate with other applications and incorporation of voice recognition further enhance user experience.
Cons
While some feature gaps are acknowledged, ongoing updates and the addition of new features contribute to a positive outlook, with future developments anticipated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
John M
Medical Practice, Nov-50 employees
More than a year
Apr 01, 2019
Very happy with Symplast
Very happy with Symplast
Pros
Its simplicity and mobile accessibility enable round-the-clock access to patient information, fostering improved communication and satisfaction.
Cons
Despite initial challenges typical of startup companies, the team's responsiveness and commitment to resolving issues are acknowledged, with expectations of continued improvement and growth.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
David J.
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Which EMR is best for me?
Which EMR is best for me?
Pros
Symplast's ease of use and engaging interface cater to clinicians' needs, with ongoing improvements enhancing functionality.
Cons
Occasional glitches are addressed promptly by the company's responsive support team, highlighting a positive user experience despite minor challenges.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
George
Hospital & Health Care, Nov-50 employees
Less than a year
Apr 01, 2019
Symplast - a paradigm shift for EHR
Symplast - a paradigm shift for EHR
Pros
Symplast represents a departure from traditional EHR models, offering a dynamic, mobile-centric patient environment that evolves with user feedback and innovation.
Cons
Recognizing Symplast as a work in progress, users appreciate its ongoing development and acknowledge its potential compared to more established competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Intuitive and timely product
Intuitive and timely product
Pros
Its seamless integration, intuitive user interface, multimedia management capabilities, and proactive customer service make Symplast a standout choice. The emphasis on mobility is particularly advantageous in the current landscape.
Cons
Acknowledgment of the patient app's room for improvement suggests a proactive approach to enhancing user experience and functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bhupesh
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Symplast: An excellent newcomer for plastic surgeons EMR
Symplast: An excellent newcomer for plastic surgeons EMR
Pros
Highly customizable scheduling and medical records functionalities facilitate effective communication with patients in a HIPAA-compliant manner.
Cons
Limitations in accessing certain software features solely through handheld devices highlight a need for more inclusive platform accessibility options.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Enrique
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Best upgrade to your cosmetic practice!
Best upgrade to your cosmetic practice!
Pros
The user-friendly nature of the platform ensures that all aspects of its cutting-edge technology are utilized daily to maintain the operational structure of a cosmetic practice.
Cons
Suggestions for improved collage picture options reflect a desire for enhanced customization and visualization features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Cosmetics, 10-Jan employees
More than a year
Apr 01, 2019
Symplast is the Tesla of EMR systems
Symplast is the Tesla of EMR systems
Pros
Developed by fellow surgeons who understand the essentials, Symplast's mobile platform continues to evolve, responsive to feedback and driven by innovation.
Cons
Additional fees for eRx and potential patient reluctance to download software underscore challenges in adoption and affordability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Hospital & Health Care, 10-Jan employees
More than a year
Apr 01, 2019
What we needed
What we needed
Pros
The accessibility and continuous improvement efforts of the company are commendable, despite being a startup. Cloud-based access to charts enhances flexibility and convenience.
Cons
While some delays may occur in the Helpdesk's response times, overall improvement in software stability and areas for potential enhancement in the insurance module are noted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Chris
Medical Practice, 10-Jan employees
More than a year
Apr 01, 2019
Poor Integrity
Poor Integrity
Pros
Despite its purported capabilities, the lack of a functional EMR system, let alone AI, renders it unusable.
Cons
Recognizing the absence of a suitable software alternative underscores the unique challenges and limitations in the current market offerings.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Robin
Hospital & Health Care, 10-Jan employees
Less than 6 months
Nov 01, 2018