Symplast

Supoort is impossible to get a hold of

Pros

The visual appeal of the interface made it pleasing to navigate, especially when accessed from a mobile device.

Cons

During the transition to another EHR system, attempts to obtain digital medical charts from the current provider have been met with unresponsiveness, suggesting a lack of cooperation. This experience has left a negative impression, as communication difficulties arise particularly when seeking assistance during the departure process.

ZERO stars

Pros

Each patient is equipped with a dedicated media file, simplifying the utilization of side-by-side photos.

Cons

The costliness of the service, coupled with its lack of user-friendliness and challenges in accessing support, has led to frustration, especially when encountering obstacles in tasks like package creation and data exportation upon discontinuation of the service.

This product is too young

Pros

Learning to operate the system was straightforward, and its array of photographic features added to its user-friendly nature.

Cons

The product's relative youth is evident through recurring issues such as system crashes, overload, and missing features, exacerbated by delays in obtaining timely assistance to resolve these issues.

Symplast does it job!

Pros

Notable highlights include the ease of scheduling, charting via Face Sheets, sending prescriptions through the app, as well as electronically signing and filing consents.

Cons

Frequent updates and the requirement for Symplast's tech team to customize consents contribute to a sense of inconvenience, with a preference expressed for more user control over the customization process.

It gets the job done but leaves a lot to be desired

Pros

The interface maintains a clean and intuitive layout, enhancing user experience.

Cons

Despite the company's regular micro-updates, recent changes affecting media organization have been received negatively due to limitations in customization options and formatting challenges when integrating content from external sources like Word.

If you like charting using iPads only it�s a good fit for injectable practices

Pros

The inclusion of a messenger for querying the medical director and the capability to send photos or engage in live video chats are valuable features.

Cons

The software's design primarily for iPad usage presents challenges for users who prefer laptop-based charting, highlighting a preference for more versatile platform options.

Symplast is terrible plain and simple

Pros

While the sales team is commendable, other aspects of the service do not meet expectations, leading to disappointment post-contract signing.

Cons

Feedback from a new Medspa indicates dissatisfaction with Symplast's post-sales service, with perceived discrepancies between promises made during sales pitches and actual performance, leading to frustration and a warning to potential users.

Symplast User for years

Pros

Significant advantages include its compatibility with MAC systems and its complete mobility, though there is room for improvement in terms of ease of use.

Cons

Despite ongoing software updates, occasional glitches occur, necessitating prompt resolution, although the company is commended for its responsiveness in addressing these issues.

Great software!

Pros

Symplast offers several unique features that are not found in other systems within the plastic surgery field, enhancing overall user experience. The app facilitates seamless patient communication, particularly during virtual appointments, which proved invaluable during the pandemic. Moreover, the support team, especially Ben, is highly dependable.

Cons

System updates occasionally disrupt operations, a common occurrence across similar products, albeit manageable with appropriate adaptation and support.

The Future of digital patient engagement and personal electronic health records

Pros

Symplast's software boasts an exceptionally user-friendly interface, coupled with a comprehensive range of features, setting it apart from competitors. Previous experiences with other vendors highlight the superior organization and ease of use provided by Symplast. The absence of issues encountered with previous software solutions underscores its effectiveness.

Cons

No specific dislikes were mentioned.