“User-friendly workflow throughout”

Pros

Right away, the system feels very user friendly. A lot of the data entered in one section carries over into other required EMR documentation areas which helps keep the workflow connected and efficient.

Cons

The only recurring downside I've noticed in the system is that there's no spell check feature available for narrative notes.

“outdated updates”

Pros

Nothing really stood out here. At first, it seemed like it could be an acceptable billing tool but once I started using it, building reports and tracking claims became a real struggle.

Cons

Interface looks very basic and unfinished. Also, there didn't seem to be any genuine updates over time even after they changed the name, nothing truly improved.

“all-in-one EHR”

Pros

I really liked how simple the interface felt there wasn't much training needed before I could start using it. It brings together key tools like medical billing, patient scheduling and EHR in one place which makes day to day workflows inside the facility a lot more simple. It also improves communication across the practice and keeps patient information neatly organized.

Cons

The only thing that could be clearer is that some features may require a bit of learning before you fully get value from them. Things like handling insurance details and claims, understanding the coding workflow and setting up permissions and integrations through it aren't immediately obvious.

“desktop billing features are great”

Pros

Since the transition and merger with Kareo, I've been using it and it's been a solid fit for my small business and billing company. Having a desktop version matters to us because it helps add more dollars to the bottom line. The software also cuts down on labor and it feels competitive compared to other tools on the market. After running my company for 25+ years, I genuinely appreciate the enhancements it has rolled out over time.

Cons

Support is the only area that occasionally falls short. Some of the support staff don't always grasp the software from a billing standpoint. That said because I've worked in this space for years, I'm able to guide and help steer them toward what's needed for my questions. The team has typically still managed to find the right solution when I point them in the right direction.

“Tebra has awesome value”

Pros

Seeing ERA details broken down and categorized really helps both providers and others who need to download and verify the information. The whole workflow feels simple to navigate and it's solid value for the money. It's also been useful for managing patient records and claims without a lot of hassle.

Cons

The user interface on Tebra could be more interactive it still feels a bit like an older, traditional layout. Providers would benefit from a more modern, more guided interface. Also, if any patient records are missing, there should be a quicker way to reach the support team so the issue can be reported immediately.

“tebra is super user-friendly”

Pros

It has been really smooth to use day to day. The interface feels very user friendly and navigating around is simple so everyday tasks take less time than they used to. Everything is laid out clearly which means I can find what I need quickly instead of hunting through menus. Overall, it's made managing my work a lot more efficient and simple.

Cons

Honestly, there aren't any real complaints. it runs smoothly, navigation feels natural and the information is organized well enough that tasks don't feel complicated. My overall experience has been very positive.

“well-organized interface”

Pros

The interface felt simple enough that I barely needed any training before getting started. It brings together the key tools I need, like medical billing, patient scheduling and EHR, all in one place which keeps workflows running efficiently across my facility. It also improves communication within the practice and does a good job of keeping patient information organized.

Cons

Some features still require a bit of learning before you can use them confidently. Areas like insurance details, claims, the way the coding workflow is managed, as well as setting up permissions and integrations, can take some time to fully understand.

“Outdated UI”

Pros

Honestly, there wasn't anything that felt like a real advantage. At first, I assumed it would at least work as a decent billing platform but I had a hard time creating reports and keeping track of claims.

Cons

The interface feels extremely outdated and basic. Even after the rebrand, it never seemed like the software actually improved or received any meaningful updates.

“Valuable desktop version”

Pros

Since the transition and merger with Kareo, I've stayed with it and as a small business owner running a billing company, I've seen real value in the desktop version because it helps add dollars to the bottom line. The software saves a lot of labor and stays competitive with other products on the market. After owning my company for more than 25 years, I've been very pleased with the additional enhancements that have been introduced.

Cons

At times some members of the support team don't fully understand the software from a billing perspective. That said, with my years of experience, I'm usually able to guide the conversation and point out the area that needs attention. In the end, the staff has consistently been able to resolve my questions.

“good value for money!!”

Pros

Having ERAs displayed in a detailed organized way is really helpful for providers and anyone else who needs to download and verify the information. It's very simple to use, offers good value for money and helps a lot with managing patient records and claims.

Cons

The interface could be much more interactive since it still feels pretty old-fashioned. It would be better if the UI offered more guidance and support for providers. Also, when patient records are missing, there should be a quicker and simpler way to contact the support team right away.

“Easy to move around”

Pros

Getting around the EHR side is easy and it's very user-friendly. Someone brand new to it can pick it up quickly and work efficiently without much trouble. I also think patients can read and understand their medical records fairly well when they request them.

Cons

On the other hand, the billing side is much harder to figure out. When we bought it several years ago, back when it was still Kareo, I only received around 10 hours of phone training and that really wasn't enough. The reports also don't run the way I need them to. If I have to provide a patient with a list of charges and payments for HSA card information, they usually don't understand what they're looking at. When I run statements and enter specific dates, it never prints only the dates I selected. And when an insurance company does a "take back," posting it feels like an act of Congress because there are just so many steps involved. You can probably tell I'm nowhere near as happy with the billing side as I am with the EHR.

“Clear layout”

Pros

The platform has been very simple to use. It's user-friendly, easy to handle and makes everyday tasks feel much faster and less time-consuming. Everything is laid out clearly so finding what you need doesn't take much effort. Overall, it has made managing work much more efficient and simple.

Cons

I really don't have any complaints about using it. The platform runs well, is simple to move through and keeps everything organized in a way that makes tasks quick and efficient to complete. Overall, my experience with it has been extremely positive.

“Effortless roster”

Pros

Really appreciate how simple it is to manage group rosters and provider information in it. As a Credentialing Officer, I'm constantly updating provider details and group locations. it makes it simple to add multiple providers at once and keeps every location properly reflected. The interface feels clean and adaptive and that ends up saving a lot of time for our administrative team.

Cons

Every now and then, I'd like more reporting customization especially when extracting credentialing data for payers. It would also be useful to have a more detailed audit log so changes to provider rosters can be tracked with more clarity.

“examples made it easy”

Pros

I really enjoyed having to work through examples that matched what we were covering during each session. It made the concepts feel way more understandable since I could see how everything applied in practice.

Cons

The sessions ran a bit long and the quiz at the end of every meeting was something I didn't enjoy. I'm just not a quiz person so that part felt like a drag for me.

“strong support”

Pros

Tebra is simple to use and quick to navigate. We've also found it to be dependable and customer support has been excellent whenever anything comes up. It's a solid fit for billing insurance and handling patient accounts without a lot of hassle.

Cons

There aren't any true problems. it does offer optional upgrades and a few of them can feel a bit pricey at times though the added features have actually been worth it for what our team needs.

“Smooth working”

Pros

Feels very simple to use and whenever support is needed, help is usually available fast, with a quick resolution most of the time.

Cons

Every once in a while, it looks like there could be better communication between it departments when a more complex issue is being worked through.

“clean layout”

Pros

App feels really well organized everything is laid out neatly and the color scheme makes it a lot easier to keep track of my workflow. It's also much more pleasant to look at than most similar tools.

Cons

Appointment setup could use a little tweaking. It would be great if existing appointments were easier to view and edit without having to reset things each time.

“Stands out for value”

Pros

This has been a really excellent, affordable and user friendly product. I checked out a lot of different options and it ended up being the clear standout for me.

Cons

No complaints so far. The billing section has been the trickiest part but I'm pretty sure that's due to my own lack of experience rather than anything wrong with the software.

“Its great overall!”

Pros

Our office runs with one physician specialist and handles everything internally, including billing. That in house billing setup along with the strong value for the money is exactly why we picked it. When we previously outsourced billing to a third party, our practice was losing a lot of revenue so bringing it in house made a noticeable difference. We've now been using it for 8 years and we've kept being impressed by the platform throughout that time. Customer support is excellent and genuinely easy to reach and the support team follows through. On the rare occasion they don't have an answer right away, they'll actually look into it and come back with a clear response. it also keeps updating the platform to match what medical offices need, including tools for patient communication and online bill pay.

Cons

There isn't anything our practice dislikes about the platform. We're using both the desktop application and the it mobile app and it works well for our setup.

“Tidy interface !”

Pros

Managing group rosters and provider information in it has been a big help. As a Credentialing Officer, I'm constantly updating provider details and group locations and it makes that process simple. Adding multiple providers at the same time is simple and keeping every location accurate is much more manageable. The interface feels clean and user-friendly which ends up saving our administrative team a lot of time.

Cons

Every now and then, I wish there were more customization options in reporting especially when pulling credentialing data for payers. A more detailed audit log for tracking changes to provider rosters would also make the system even better.