Tebra Reviews

“I'm disappointed”

Pros

Right now I'm not sure I could point to a single positive function. If you had asked me this a year ago, my answer probably would have been different.

Cons

The customer service is tough. All the reps are overseas, so there's a real language barrier and you can't talk to anyone in the U.S. We actually lost data from our files and found out they didn't have a backup for us. Also their clearing house will sometimes stop a claim and never tell us, so we can't even fix the problem.

“Easy to learn but poor team communication features”

Pros

Learning how to use it is easy. I find it easy to download EOBs directly from the app and checking the schedule is simple, just like in other EMR systems.

Cons

Communicating with my team online is harder than it should be. I don't really get how the notes feature works in the app and trying to use the payment options to charge a patient is confusing.

“easy billing & reliable video”

Pros

Overall it's easy to use and easy to bill with. My patients find the video feature helpful and really reliable, as long as they have a good internet or cellular connection.

Cons

I wish the app would let me send prescriptions for controlled substances when I'm working on the go. A voice dictation feature would also be amazing to have.

“promising new beginning”

Pros

I really like how easy it is to type notes and I love that it saves as you go. My clients also enjoy that the link gets sent directly to them.

Cons

There's nothing I like least about Tebra so far. I just started using it this week! I'll update my review once I've had more time with it.

“Awful”

Pros

Good for billing,.

Cons

Not mobile compatible. Horrible customer service. Wishy-washy on costs and can't bother to be upfront about them. Dreadful schedule.

“Smooth communication, incredible value”

Pros

The ease of use is amazing and the customer support and Tebra community make it incredibly easy to learn and train new employees. What I like most is how easy it is to communicate with patients and staff and the interface makes navigating and managing patient records seamless. A HUGE plus for us is the value.

Cons

Nothing really. Sure, there are a few things I wish I could customize more but its always adding new features and updates. It's just a great system overall.

“easy scheduling in seconds”

Pros

Best thing about this tool, in my opinion is how easy it is to create appointments. It's completely effortless. The calendar and dashboard are easy to find and scheduling takes me less than a minute.

Cons

The only thing I don't like is that I can't access all the features. I'm sure it's just because my training program has them locked for now while we're learning.

“Five stars without a doubt”

Pros

It's easy to use. Customer support is prompt and helpful and the screen interface is good. I worked with another software at my last practice and switching was pretty smooth for me, except for dealing with patient records.

Cons

I want to use the patient records part of the software but it's hard for me to switch over from my old system, Practice Studio. I wish there were more tutorials to help me learn the patient management and records features.

“A medical assistant's new best friend”

Pros

I love how easy it is to use. It's better than any other EMR I've worked with in my years as a CCMA. I haven't gotten too far into the program yet myself but so far, I love it.

Cons

Nothing so far! It's been a great experience. As a medical assistant, there's always more to learn and any tool that helps me work better and talk to my patients is a win in my book.

“Great support but limited payment options”

Pros

The onboarding support has been great! My initial consultant was fabulous. The team answers my questions the same day and the turnaround time for fixing any issues has been great too.

Cons

I can't use Tebra Payments because I offer some Med Spa services that their policy doesn't allow for credit or debit card transactions.

“my flawless practice partner”

Pros

It is easy to use and the customer support team is great. They're efficient and always available when I need to call. The reports are simple to make and they cover everything my practice needs.

Cons

My favorite thing about this tool is that I honestly can't find anything wrong with it. It's so easy to use, it's reliable and it just makes my daily tasks simpler. Everything from scheduling and billing to talking with patients works perfectly and feels really well-designed. It saves me so much time and gives me peace of mind knowing I can always count on it.

“Patient support”

Pros

I called with a bunch of "Rejection" and "Internal" issues and the support team walked me through the whole process. They were so patient!

Cons

I have found that on some past support calls, the heavy accents made it a little hard to understand the concepts they were explaining. It helps a lot when the person on the phone remembers to speak a bit slower.

“time-saver, when support answers”

Pros

Appreciate how easy it is to use especially with the lab integration and now the AI for documentation! Having my lab slips and results sent directly is a real time-saver.

Cons

I don't like that there isn't live customer service available all the time. I usually have to submit a ticket online and then wait, and sometimes it takes them a really long time to get back to me.

“great but we want specialized features”

Pros

Customer service has been great. The product is easy to use and every time I have an issue and call, they provide excellent help.

Cons

I'd love to see more features for mental health practices built in, like having more assessment scales and diagnostics. It would also be really nice if it could integrate directly with a tool like RXnotify.

“trusted system that keeps improving”

Pros

Tebra is constantly adding new features and listening to customers to make great upgrades. I've been using Tebra (back when it was Kareo) for over 8 years, and it just keeps getting better. The help is great and I can send a message to customer care and get the answers I need. When I call, I get exceptional help too. I've done just about every job in our medical office except for being a provider!

Cons

I started doing billing with this system over two years ago and yeah, there was definitely a learning curve at first. But I will say, I've gotten a lot of good support along the way.

“excellent but the calendar could be better”

Pros

I like how easy it is to use especially for progress notes. The customer support is also excellent and super helpful during busy workdays. The training opportunities are an added bonus.

Cons

The thing I like least is that I can't see my future appointments on the main calendar screen. It's a little annoying that I have to go to the patient's demographics page to see all of them.

“User-friendly yet needs more customization”

Pros

It's very user friendly software. Even if you're a first-time user, it's very easy to figure out where everything is.

Cons

I wish things like the patient intake forms and the option to create a new patient were right there on the main dashboard when I log in. I also wish there were more versions of the software and ways to customize it for different types of practices, not just the note templates.

“An excellent platform with one confusing tool”

Pros

The Tebra platform is excellent & it has everything I need to manage my business efficiently. The EMR system and telehealth features are versatile, user-friendly and they really simplify my workflow.

Cons

Desktop app for billing isn't the greatest. It's not very simple and can be pretty confusing to figure out.

“great support makes learning easy”

Pros

Their customer support is good and on top of that, there are official resources like the university, blogs and a whole group of other users who help each other out.

Cons

You can pick it up pretty quickly especially with help from customer support. I haven't run into any major problems. I think with any EHR system, there's always going to be a bit of a learning curve and that's okay.

“frustrating updates and a broken calendar”

Pros

Honestly I can't say much here. The only thing I like is that they send patients reminders for appointments but to be fair, all software does this.

Cons

The customer service is honestly terrible and they keep making pointless updates instead of actually listening to what their users want. The calendar is so frustrating and sometimes when you cancel an appointment, the change doesn't even show up. Other times, you have to try scheduling an appointment a few times for it to actually stick to the calendar. And if a patient has more than 10 appointments scheduled, there's no simple list to see them all; you have to manually hunt for them on the calendar. It's terrible, super frustrating and wastes way too much time that I should be spending on my patients.