Tebra Reviews

“ideal tool and allows adjust settings”

Pros

I am really impressed with how easy it is to use and I appreciate being able to adjust settings whenever I need to.

Cons

It would be much more useful if I could choose a date range when generating an itemized receipt.

“easy to use with helpful tutorials”

Pros

For me, the platform is really easy to use and the step-by-step tutorials at the start when I began were incredibly helpful.

Cons

I honestly don't have any complaints I haven't run into any negative experiences while using Kareo.

“extremely powerful for large volumes”

Pros

I have found this platform to be extremely powerful as it is perfect for managing large volumes of claims and it was really easy to set up and use.

Cons

From my experience, credit card payments end up getting locked and I cannot make any adjustments afterward.

“Affordable and easy to train employees”

Pros

I have been using this program since the 1990s. For me, Kareo proved to be an affordable solution that made it easier to train new employees, consolidate practice workflows and lower upfront launch expenses. I also appreciate that Kareo keeps rolling out updates and adding features that align with evolving industry standards and regulatory changes.

Cons

I wish some of the screens offered better multitasking options. For example, it would be helpful to be able to print a statement directly from the track claim status page. I'd also like Kareo to include dedicated, experienced billing specialists within the support team to manage help tickets. Right now, several requests have been handled by sales representatives. In my view, having true advanced billing staff would make ticket resolution much faster.

“Automatic reviews and effortless communication”

Pros

I have found that PatientPop's automatic integration for reviews and reminders with Practice Fusion makes patient communication and feedback fast and effortless and because it's so easy to use and boosts our online presence, my practice was able to keep growing even throughout the COVID period.

Cons

My only complaint is that PatientPop doesn't automatically transfer booked appointments to Practice Fusion and vice versa so appointment times aren't blocked on both systems and I end up having to manually sync or worry about double bookings.

“Positive experience with responsive support”

Pros

Working with this company has been a really positive experience. I received excellent, very responsive support, they delivered exactly what we requested and the final solution felt thoughtfully designed.

Cons

I found the integration process pretty smooth overall and whenever we hit a snag they handled it quickly and effectively.

“Only the notes felt organized”

Pros

For me, their notes section was the only part that felt organized, nothing else.

Cons

I experienced very poor customer service they failed to deliver many of the features shown in their demo. When we began to step back during the trial month, they still tried to bill us which felt unfair.

“Impressed by simple and easy navigation”

Pros

I am really impressed by how simple everything is to use and the functions themselves are very simple to navigate.

Cons

For me some parts of the billing module feel overly complicated because there are numerous steps involved before reaching the final result.

“Integrated eligibility check saves time”

Pros

I really like that Kareo has an integrated eligibility check. Not having to jump into multiple external portals just to confirm coverage seriously makes my workload at least ten times easier and saves me so much time during the day.

Cons

One frustrating issue I keep running into is that with the latest update Kareo forces you to leave the patient's insurance information screen just to check eligibility which interrupts my workflow and feels really inefficient. The same clumsy behavior happens when I am adding a new Medicare policy as I have to exit the insurance area and then re-enter it to select hospice because the dropdown won't respond unless I do that sequence and that wastes time. It would be much smoother if these checks and selections could be done inline without bouncing me out of the section. Also, I'd appreciate if Kareo would automatically capitalize patient demographic fields as I am typing them every other system I have used does this automatically and it prevents inconsistent entries and extra cleanup later.